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Install and configure the Performance Analytics for Vulnerability Response application

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Install and configure the Performance Analytics for Vulnerability Response application

Before you can use the Performance Analytics for Vulnerability Response application in your instance, you must complete installation and configuration steps. This application is available as a separate subscription.

Before you begin

Complete the following setup checklist prior to installation. These setup tasks are required for a smooth installation and configuration.

To verify that plugins and applications are installed and activated, navigate to Subscription Management > Subscriptions in your instance. The list displays the subscriptions your organization has purchased.

Note: This process applies only to applications downloaded to production instances. If you are downloading applications to sub-production or development instances, it is not necessary to get entitlements. Proceed to Activate a ServiceNow Store application.
Setup tasks Description
Verify that the ServiceNow dependencies plugin is installed and activated.
Vulnerability Response Dependencies
Contains all the dependent plugins required to support the Vulnerability Response application.
Verify that the ServiceNow Vulnerability Response application is installed and activated.
Vulnerability Response
Compare security data pulled from internal and external sources. If CIs or software are found to be vulnerable, change and security incidents can be created using Vulnerability Groups. Activation of this plugin on production instances may require a separate license. ContactServiceNow for details.
Verify that you have the required ServiceNow roles for your instance. The following roles are required for installation, configuration, and verification of expected results:
  • The Performance Analytics Admin [pa_admin] installs the application and verifies the expected results

Procedure

  1. Log in to the instance you want to install the Performance Analytics for Vulnerability Response application on.
  2. Navigate to the ServiceNow Store.
  3. In the ServiceNow Store, search for the Performance Analytics for Vulnerability Response application.
  4. Click the application tile.
    Detailed information about the application you are installing is displayed.
    Note: Consider reading the Other Requirements and Dependencies sections, as applicable.
  5. Click Request App and enter your HI login credentials.
  6. Click Buy.
  7. Enter the Instance Name and Reason for the Instance, and click Validate Instance.
  8. Click Request.
    You will receive an email with detailed installation instructions.
  9. Navigate to System Applications > Applications.
  10. Locate the application, select it, and click Install.
    Your application is automatically installed on your instance.
  11. Once the installation completes, the Performance Analytics dashboards are available in Vulnerability Response under Overview.
    Note: For information on the content pack dashboards, see Performance Analytics for Vulnerability Response.
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