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    Home New York Security Incident Management Security Operations Vulnerability Response Understanding the Vulnerability Response application Introduction to Exception Management

    Introduction to Exception Management

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    Introduction to Exception Management

    When your organization can't comply with a published vulnerability management or security policy, standard, or guideline, you can request an exception. Exception management entails requesting, reviewing, approving, or rejecting exceptions to a vulnerable item (VI) or vulnerability group (VG) that cannot be remediated according to the policy.

    For example, some vulnerabilities might not have an existing patch, fix, or solution. When an exception is approved, it also means risk acceptance by acknowledging and agreeing to the consequences of not remediating the vulnerability. Remediation is resolving a vulnerability and mitigating its risk.

    Life cycle of an exception

    Meaning of exception

    An exception is a request to defer the remediation of a VI or VG for a specified period. For example, as a remediation owner, you can request an exception if a patch is not available for a machine.

    Requesting an exception

    As the remediation owner, you can ask for an exemption for a VI or VG using the exception management process. After the exception approver approves this request, the VI or VG moves to a Deferred state.

    Approving an exception request

    VIs or VGs that cannot be remediated immediately are reviewed by vulnerability analysts, assessed for risk, and approved for deferral until they can be remediated. Approving an exception request can be a two-level workflow. If only the first-level approver is present, the exception can be requested and approved. However, if there's no first-level approver, an exception can't be requested. See Add an exception approver for more information.

    Once an exception request for a VI or VG is approved, you can perform the following actions for it:
    • Reopen
    • Delete
    • Update the Assignment to or Assignment groups fields
    Note: Rejection comments are shown in the Work notes for a VI or VG. If an exception request is not approved, this VI or VG reverts to its previous state.
    Tracking an exception request

    After raising the exception, you can track its status by using the State Change Approvals tab of the VI or VG. If an action is taken on a VG, you can't track the status of the individual VIs in that VG.

    Expiry of an exception request

    When an exception request for a particular VI or VG expires, the impacted VI or VG reverts to the Open state.

    Exception management approval process

    Life cycle of an exception requested for a VI or VG

    If a single VI or all the VIs in a VG pass in the next scan, then the VIs and, where applicable, the VG State field changes to Closed with the substate Fixed.

    Related concepts
    • Vulnerability Response personas and granular roles
    • Vulnerability Response assignment rules overview
    • Vulnerability Response groups and group rules overview
    • Vulnerability groups and group rules overview (Prior to v10.0)
    • CI Lookup Rules for identifying configuration items from Vulnerability Response third-party vulnerability integrations
    • Discovered Items
    • Vulnerability Response group and vulnerable item states
    • Vulnerability Response calculators and vulnerability calculator rules
    • Vulnerability Response vulnerable item detections from third-party integrations
    • Vulnerability Response remediation target rules
    • Vulnerability Solution Management
    • Introduction to False Positive
    • Change management for Vulnerability Response
    • Software exposure assessment using Software Asset Management (SAM)
    • Domain separation and Vulnerability Response

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      Introduction to Exception Management

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Introduction to Exception Management

      When your organization can't comply with a published vulnerability management or security policy, standard, or guideline, you can request an exception. Exception management entails requesting, reviewing, approving, or rejecting exceptions to a vulnerable item (VI) or vulnerability group (VG) that cannot be remediated according to the policy.

      For example, some vulnerabilities might not have an existing patch, fix, or solution. When an exception is approved, it also means risk acceptance by acknowledging and agreeing to the consequences of not remediating the vulnerability. Remediation is resolving a vulnerability and mitigating its risk.

      Life cycle of an exception

      Meaning of exception

      An exception is a request to defer the remediation of a VI or VG for a specified period. For example, as a remediation owner, you can request an exception if a patch is not available for a machine.

      Requesting an exception

      As the remediation owner, you can ask for an exemption for a VI or VG using the exception management process. After the exception approver approves this request, the VI or VG moves to a Deferred state.

      Approving an exception request

      VIs or VGs that cannot be remediated immediately are reviewed by vulnerability analysts, assessed for risk, and approved for deferral until they can be remediated. Approving an exception request can be a two-level workflow. If only the first-level approver is present, the exception can be requested and approved. However, if there's no first-level approver, an exception can't be requested. See Add an exception approver for more information.

      Once an exception request for a VI or VG is approved, you can perform the following actions for it:
      • Reopen
      • Delete
      • Update the Assignment to or Assignment groups fields
      Note: Rejection comments are shown in the Work notes for a VI or VG. If an exception request is not approved, this VI or VG reverts to its previous state.
      Tracking an exception request

      After raising the exception, you can track its status by using the State Change Approvals tab of the VI or VG. If an action is taken on a VG, you can't track the status of the individual VIs in that VG.

      Expiry of an exception request

      When an exception request for a particular VI or VG expires, the impacted VI or VG reverts to the Open state.

      Exception management approval process

      Life cycle of an exception requested for a VI or VG

      If a single VI or all the VIs in a VG pass in the next scan, then the VIs and, where applicable, the VG State field changes to Closed with the substate Fixed.

      Related concepts
      • Vulnerability Response personas and granular roles
      • Vulnerability Response assignment rules overview
      • Vulnerability Response groups and group rules overview
      • Vulnerability groups and group rules overview (Prior to v10.0)
      • CI Lookup Rules for identifying configuration items from Vulnerability Response third-party vulnerability integrations
      • Discovered Items
      • Vulnerability Response group and vulnerable item states
      • Vulnerability Response calculators and vulnerability calculator rules
      • Vulnerability Response vulnerable item detections from third-party integrations
      • Vulnerability Response remediation target rules
      • Vulnerability Solution Management
      • Introduction to False Positive
      • Change management for Vulnerability Response
      • Software exposure assessment using Software Asset Management (SAM)
      • Domain separation and Vulnerability Response

      Tags:

      Feedback

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