Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Security Operations
Table of Contents
Choose your release version
    Home New York Security Incident Management Security Operations Security Incident Response Playbook Resources Security Incident Response Playbooks Automated Malware playbook

    Automated Malware playbook

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Automated Malware playbook

    The Automated Malware playbook provides a sequence of automated steps that helps you resolve malware alerts quickly and efficiently.

    Use the malware playbook flow to automate the steps involved in handling malware alerts from the endpoint or the network. The flow template includes trigger conditions, a sequence of actions and subflows that are annotated for readability.

    These templates contain a sequence of reusable actions designed to respond to phishing attacks. Each flow has a trigger (condition), a sequence of actions and subflows that are annotated for readability. To access these flows, you must install the Security Operations Spoke and Security Operations Palo Alto Networks - WildFire app from the ServiceNow Store.
    Note: You must activate these templates before you can use them.
    The following flows and subflows are included:
    • Security Incident - Automated Malware Playbook Template: This template is designed to automate the responses to malware alerts and contains a sequence of actions including a trigger.
    • Security Incident - Malware Manual Template: This template is the existing manual malware response workflow that is activated when the category is set to Malicious Code Activity.
    Subflows
    • Confirm Threat from Observable: Verifies if the observables is malicious and needs to be addressed.
    • Set Incident Severity: Sets a severity status for the incident.
    • Ransomware Playbook: Determines whether it is a ransomware attack.

    These subflows represent a set of reusable operations that can be used in multiple playbooks. You can use these subflows to define custom templates (flows) according to your requirements.

    To create custom templates (flows), follow the instructions in Flows.

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Automated Malware playbook

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Automated Malware playbook

      The Automated Malware playbook provides a sequence of automated steps that helps you resolve malware alerts quickly and efficiently.

      Use the malware playbook flow to automate the steps involved in handling malware alerts from the endpoint or the network. The flow template includes trigger conditions, a sequence of actions and subflows that are annotated for readability.

      These templates contain a sequence of reusable actions designed to respond to phishing attacks. Each flow has a trigger (condition), a sequence of actions and subflows that are annotated for readability. To access these flows, you must install the Security Operations Spoke and Security Operations Palo Alto Networks - WildFire app from the ServiceNow Store.
      Note: You must activate these templates before you can use them.
      The following flows and subflows are included:
      • Security Incident - Automated Malware Playbook Template: This template is designed to automate the responses to malware alerts and contains a sequence of actions including a trigger.
      • Security Incident - Malware Manual Template: This template is the existing manual malware response workflow that is activated when the category is set to Malicious Code Activity.
      Subflows
      • Confirm Threat from Observable: Verifies if the observables is malicious and needs to be addressed.
      • Set Incident Severity: Sets a severity status for the incident.
      • Ransomware Playbook: Determines whether it is a ransomware attack.

      These subflows represent a set of reusable operations that can be used in multiple playbooks. You can use these subflows to define custom templates (flows) according to your requirements.

      To create custom templates (flows), follow the instructions in Flows.

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login