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Accessibility information for all New York features and products

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Accessibility information for all New York features and products

Cumulative release notes summary on accessibility information for New York features and products.

Accessibility information

Some products have specific accessibility information or exceptions.
Application or feature Details

Communities

Communities conforms to WCAG-AA, starting with the New York release.

Customer Service Management

Customer Service Management conforms to WCAG-AA, starting with the New York release.

Dashboards

Accessibility has been improved in the following areas:
  • The Dashboard overview page search box focus is more visible.
  • Edit widget, invite new users, and export to PDF functionality accessible at 200% zoom.
  • Insufficient color contrast fixed throughout dashboards, including messages, search boxes, widget icons, and sharing panel.

Discovery

The following accessibility improvements were made in the Discovery-related sections of the Information Technology Operations Management (ITOM) Guided Setup:
  • Improved screen reader accessibility (including alternative text to images and labels to text fields)
  • Improved color contrast of hyperlinks (in Discovery Quick Start)

Instance Data Replication

Instance Data Replication conforms to WCAG.

Knowledge Management

Knowledge Management conforms to WCAG-AA starting with the New York release.

MID Server

The following accessibility improvements were made to MID Server Guided Setup .
  • Improved screen reader accessibility:
    • Alternative text to images
    • Labels to form elements
    • Descriptions of all text boxes
    • Error messages
  • Improved tab focus: Tab focus only goes over enabled items.

Natural Language Understanding

All NLU screens are WCAG-A and WCAG-AA compliant, with keyboard and screen reader support. Accessibility details for NLU utterances and entity annotations include the following.
  • You can tab to an utterance and use Arrow keys to move across words in the utterance. Pressing the Space or Enter key on a word opens the picker.
  • Search is in focus by default.
  • For Simple Entities on an utterance, the Down arrow selects the first item in the left panel of the picker.
  • For the first listed entity in the picker, the Right arrow selects the first item in the next panel to the right.
  • The Up/Down arrow takes you to the previous or next item, respectively.
  • Pressing the Space or Enter key selects that item and moves the focus to the first item in the next panel to the right.
  • Pressing Shift + Tab on the search field returns focus to the selected word and extends the selection range with the Shift + arrow keys.

Performance Analytics

Accessibility has been improved in the following areas:
  • Color contrast increased on multiple UI elements in widgets and the Analytics Hub.
  • Zoom size on Analytics Hub.
  • Screen reader support improved.
  • Analytics Hub popup buttons can be closed using esc.
  • Hover and focus improved.

Reporting

These accessibility items are improved in this release:
  • The Reports list home page search box focus is more visible.
  • In Report structure, default state icon buttons Add redirect URL and Close report structure have higher contrast when accessibility is enabled or disabled.
  • When creating reports, contrast is improved on the default message shown in the Data tab.
  • Information panel in the Report Designer is scrollable when zoomed in 200%.

Service Mapping

Service Mapping supports Web Content Accessibility Guidelines (WCAG) 2.0 level AA for all tasks performed on service maps in the View and Edit modes. User interface elements have enhancements that make them accessible to screen readers.

Service Owner Workspace

Web Content Accessibility Guidelines-AA (WCAG-AA) compliant for both users and administrators.

Service Portfolio Management

Conforms to WCAG-AA for both users and administrators.

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