Manage license cost and renewals for your Microsoft Software Assurance (SA) licenses. Create an entitlement to track your SA license software rights. During reconciliation, downgrade and upgrade rights are used, which optimizes which licenses are used for your installed software.

More Microsoft volume licensing agreements are supported: Open License, Open Value, Open Value Subscription, Select License, Select Plus, Enterprise, and Enterprise Subscription Agreements.

Use the Citrix publisher pack to manage your user and device licenses. Get visibility into the Citrix Per user and device licenses that you own and manage your license compliance. The Citrix Publisher Overview dashboard has been enhanced to include usage information on user and device licenses.

License calculators have been updated to account for third-party software that is delivered using Citrix app virtualization. The license calculators are licensed based on potential access instead of actual software usage.

Use the IBM License Metric Tool and BigFix Inventory integration to integrate your IBM servers with the Now Platform®, create entitlements and software models, and determine your license compliance by tracking your IBM products and components.

Once the connection with ILMT or BigFix Inventory is successful, historical data is retrieved for the aggregated period set up in ILMT and BigFix Inventory. This data includes products, components, editions, hosts, virtual machines, and license usage.

Automate the process for new hires to request IT assets, track and update the assets, and minimize the risks of delays or missing assets. Improve the new-hire onboarding experience with a base system workflow that automates the fulfillment process for IT hardware, software, and consumable requests. The status of the IT asset is automatically updated as it moves through the fulfillment process until it gets assigned to the requester.

• SAM - Create Software Entitlement using Custom PPN
• SAM - Software Model Checks for SAP
• SAM - Software Model Checks for SaaS

• SAM - Validate Fields on SaaS Software Products

• Most software publishers (like Microsoft) require applications that are delivered via Citrix to be licensed based on potential access from a user or a device instead of actual application usage. License compliance reporting for software delivered through Citrix considers users and devices with potential access to applications. See Software Asset Management upgrade information for the manner in which this change has been handled.
• The Citrix discovery probe uses a discovery pattern that may misidentify a device as a Citrix Delivery Controller. A change has been made to the pattern used by Citrix discovery probe to address this issue.
• On the client access record form, a new field User/Device count replaces the total device count field.

• A new column, Is discovered is added to the Named User Type [samp_named_user_type] table.
• The Named user types navigation menu is filtered to show records where the column Is discovered equals true.
• The Named User Types form has a new related list, SAP roles, which is used to map named user types to roles.
• The SAP Users form has two new related lists, SAP user activities and SAP web activities.
• The SAP System User [samp_sap_system_user] table has a new column, Optimized named user type, which is visible in the default list view.
• The SAP dashboard has new widgets: Users for role-based optimization, Potential indirect users from user activity, and Potential indirect users from transaction activity.
• A new Downloads menu item is added to the SAP module. Download the SAP ABAP code directly from the ServiceNow instance.
• On the SAP connection, the UI action has been modified to test the SAP connection and the version of the deployed ABAP code.

• Downgrade rights can be deactivated on the Software Entitlement form. Deleting downgrade rights is no longer supported.
• Downgrade rights support is added to the following calculators:
  • Common: Per Core, Per Processor
  • Microsoft: Per Core (with CAL), Per Core