Home New York Release Notes New York release notes Available patches and hot fixes New York security and notable fixes

New York security and notable fixes

The New York Early Availability release contains important problem fixes.

New York was released on July 25, 2019.: Build date: 07-16-2019_1636; Build tag: glide-newyork-06-26-2019__patch0-hotfix2-07-10-2019

Important: For more information about how to upgrade an instance, see Upgrade to New York.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of New York fixed problems, see KB0748891.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in New York: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

Security-related fixes

New York includes fixes for security-related problems that affected certain ServiceNow® applications and the Now Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in New York, refer to KB0754195.

Important fixes in New York

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Instance Automation PRB1290818	The clone reEncryption operation fails	After a clone, Safenet is unable to re-encrypt when the table is sys_encryption_context, the column is encryption_key, and the name is 'Encrypted Export Attachment' because the field has a read-only sys_policy.
List v2 PRB570571 KB0522575	In List v2, related list and embedded list personalizations are not working, and the related list layout is cached against the user role instead of the individual user	On related lists in List v2, if User A personalizes the related list, User B can see the change. However, if User B tries to reset to default, it does not allow this. In addition, forms and related lists are cached per the user role. When User A personalizes the related list on a form, all other users with the User A role can see the personalized form.	Log in to a base system where this issue is occurring. Add the same set of roles to two different users. For more information, see the product documentation topic Assign a role to a user. As User A, configure the list layout. For more information, see the product documentation topic Configure the list layout. As User B, navigate to the same list. Notice that the list layout is personalized by User A. Also notice that Reset to Column Defaults only appears when that user has already personalized the list.
Import / Export PRB1331240 KB0743756	The features 'Test connection' and 'Browse' in LDAP can time out, and the LDAP monitor may show the connection status as 'Not Connected'		Refer to the listed KB article for details.
Email PRB1321771 KB0722879	The scripted evaluation of the To, Cc, Bcc, From, and Reply to values in the email client template does not work	Performing scripted evaluation of the To, Cc, Bcc, From, and Reply to values in the email client template or email client does not execute correctly. In some cases, it displays 'Invalid function definition'.	Define an Email Client Template with the following values: Table: incident Any one of To, Cc, Bcc, Reply to, From (London and Kingston) fields: javascript: (function() { return 'test.user@example.com'; }()); Open the Email Client from an active incident. An error message 'Invalid function definition' is displayed. Alternately, add the following script to the To, Cc, Bcc, Reply to, From fields: javascript: gs.getProperty('glide.email.username'); Notice that no values are populated.
Transaction and Session Management PRB1319553	Tomcat counter does not decrement properly, causing the node not reachable or UI unusable	Some of the symptoms on an affected node: Requests are not processed, causing the UI to be unusable. Many exception messages in the logs, such as EOF, IOConnectionTimeout, CloseChannelException, or Broken Pipe. Perform a heap dump and inspect the LimitLatch object to see the count value. If it's 10,000, the issue is occurring. Inspect the xmlstatsduration on BigData. If the value is high for a long time and the histogram looks like a solid rectangular block, it represents a high response time. A large number of requests and response objects hold the majority of heap memory.
Service Catalog PRB1335246 KB0748703	Assigning the variable to null causes java.lang. NullPointerException and can result in variables not displayed on lists/reports		Refer to the listed KB article for details.
Reporting PRB1204046 KB0656974	Accessing a public report of the type 'List' deletes the default record of the report table from sys_ui_list, causing the default list for a table to revert to its system-generated version	Accessing the results of a public report from the type 'List' causes the default record from the sys_ui_list table to be deleted. Any list layout configured by the administrator is lost. In addition, a record is created by the guest user on the sys_ui_list table with an empty 'View' field.	Navigate to Reports > View/Run > Create a Report. Create a report from the incident table with the type 'List'. Click Save. Click the drop-down next to Save to click Publish and Copy Public URL. Open an incognito window to make sure there are no active sessions in the system. View the URL copied in Step 4 and close the browser. Refresh the list from Step 3. The task list is no longer there.
Knowledge Management PRB1323922 KB0724514	Non-admin users are unable to see some knowledge fields or unable to make some changes in the knowledge article after migrating to Knowledge V3	The issue is identified when migrating from Knowledge v2 to v3. It can cause permission issues for non-admin users on some of the kb_knowledge fields depending on the field level ACLs on kb_knowledge. Here are two symptoms: Non-admin users are unable to see some fields in the knowledge list or form. Non-admin users are unable to make changes to the knowledge record.	Verify if the instance has any ACLs that satisfy the following filter condition: Navigate to https://<instance_name>/sys_security_acl_list.do (or Access control list from Navigator menu) Add the following filter condition for the list view: Name 'starts with' 'kb_' Description "contains" "ACL has been created by the Knowledge Management V3" Advanced "is" "true" If any record exists, verify if any ACL contains script in the following pattern: new KBKnowledge().canRead/canWrite/canCreate/canDelete (without answer = ) If any record exists, the instance may be impacted by this issue. This issue's symptoms are: Log in as 'non-admin' user with contribute access to any knowledge base Navigate to kb_knowledge_list.do Verify if any column like short description, number shows blank values OR Try to update the kb_knowledge record Refresh the page. The recently updated changes are not persisting.
Platform Performance PRB1274858 KB0717049	When users have a large number of open chats, they experience slowness after logging in	Users experience slowness after logging in when they have a large number of open chats. This may vary from 5 to 10 seconds of delay to 1 or 2 minutes depending on the number of chat records.	Refer to the listed KB article for details.
Service Mapping PRB1319185 KB0720648	Slow 'discovery. device.complete' event processing, due to checkSwitch function in VMLayer2ConnectionStrategy	The processing of Discovery's 'discovery.device. complete' events is slow for certain devices. This can cause a general instance performance issue if they cause a hold-up or slowdown of event processing.	Refer to the listed KB article for details.
Event Management PRB1328549	The alert query job is causing out of memory errors and is stuck on high rate of alerts and big CMDB topologies	The alert rate has been increased to reach 15 alerts per minute.
Lists PRB1282493 KB0721365	Warnings in instance logs: 'org.mozilla.javascript.Ecma Error: "i" is not defined'		Log in to an instance as the administrator. Navigate to logs. The repeated log messages are seen: 'org.mozilla.javascript.EcmaError: "i" is not defined. Caused by error in sys_ui_context_menu.5333d89053301300 edf6296906dc3483 at line 10.'
Upgrade Engine Issues PRB1333005 KB0749551	Navigator missing due to upgrade	The navigator is blank after upgrading from an instance where the Templated Snippets plugin is active.	Refer to the listed KB article for details.
Knowledge Management PRB1325588 KB0725784	The kb_search page does not load		Navigate to Service Portal. Try to access the knowledge search page URL: /sp?id=kb_search. Notice that the page does not display. The widget keeps loading indefinitely. Hold down the Ctrl key and right-click the page. Select Widget Options Schema. Close the pop-up window. Notice that the page is displayed.
MID Server PRB1320230 KB0720860	Discovery Schedules end up 'Canceled' because all MID Server threads are blocked by Shazzam and DNS probes, due to HTTPS port probes getting stuck	Shazzam Probe gets stuck on HTTPS scanner, blocking all other worker standard threads.	Refer to the listed KB article for details.
Workflow PRB1329089	Workflows are not triggered on the records after the upgrade	Workflows are intermittently not triggered on the records such as REQ, RITM, and CHG after the upgrade.
Service Catalog PRB1325867 KB0728538	Unable to update catalog tasks if the 'Email' or 'URL' type variables are present in the variable editor		Refer to the listed KB article for details.
Service Portal PRB1332227 KB0747365	Service Portal only accepts the 'yyyy-MM-dd' date format and the 'HH:mm:ss' time format to trigger the UI policy	When users have a different date format other than 'yyyy-MM-dd', any UI policy for past and future date validations fails in Service Portal.	Create a catalog item (optional). Create a variable in it for the type of date with the name start_date. Create a UI policy with the following condition: When to run : [start_date] [before] [today] Run Script : True Execute If true: function onCondition() { alert('true case: before today'); } Set the date format of the logged in user to YYYY-MM-DD. Navigate to Service Portal, and set some date prior to today. Notice that the alert appears. Set the date format to DD/MM/YYYY. Navigate to Service Portal, and set some date prior to today. Expected behavior: The alert should appear. Actual behavior: The alert does not appear.
SkyNow Mobile - Backend PRB1332524 KB0744545	An error occurs on the ServiceNow Agent mobile app when users access the activity stream	When users access the activity stream on the ServiceNow Agent mobile app, an error occurs if there are 'Sent/Received Emails' entries.	Refer to the listed KB article for details.
Forms and Fields PRB1281582 KB0714660	When users download an attachment using Microsoft Edge, the message at the bottom of the page calls the file 'sys_attachment' instead of its actual filename	Attachments in Microsoft Edge (found on 42.171) are downloaded as sys_attachment.do instead of their correct names and extensions. Once the file is downloaded, it is saved as 'sys_attachment.do'. Due to this, the file cannot be opened in the system, and the name and the extension have to be changed manually to access them.	Open a pre-Madrid instance using the MS Edge browser (Windows 10). Navigate to an incident form. Upload a properly named file as an attachment. Attempt to download the file. Notice that regardless of the attached file name, the prompt at the bottom of the page shows 'What do you want to do with "sys_attachment.png'''. Navigate to any record that has an attachment. Download the attachment. You will get a pop-up window to save the document 'sys_attachment.do'. Navigate to the folder where the attachment is saved. Notice that the file is saved as 'sys_attachment.do' instead of the correct file name and extension. The file cannot be accessed because the system identifies the extension as *.do, which is not recognized.
Email PRB1329356 KB0744354	SLAs are not attached automatically when an email comes in and a ticket is created	The task_sla is not attached when a task is created from an inbound action even though the start condition matched the SLA definition. It only gets attached when an update is made on the task.	Refer to the listed KB article for details.
Service Portal PRB1321470 KB0744537	The reference search is not loading in Service Portal	This issue is occurring intermittently.	Log in to a Madrid instance. Update the reference qualifier of the parent field in the alm_asset table to simple. Open any record of the alm_hardware table in the Service Portal view. Click the parent field and type `Apple MacBook`. Notice that the following message displays: 'Searching.…'.
Service Portal PRB1318204 KB0725005	The date picker for the glide_date field does not automatically close when selecting a date	The date picker doesn't close even after choosing a date and users have to click outside for the date picker to close.	Refer to the listed KB article for details.
Forms and Fields PRB1318042 KB0744640	The 'Personalize Form' and 'More options' pop-up lists cannot be closed	Users cannot close the 'Personalize Form' and 'More options' pop-up lists by clicking the icons again or clicking outside the lists.	Refer to the listed KB article for details.
Lists PRB1326698 KB0726464	Non-admin users can create global lists with the available fields in the alphabetical order when personalizing the list layout	When users personalize a list, if they click OK before the list selections load and the value '--' is the only value present on the right, a new global list will be created and is visible for all users.	Refer to the listed KB article for details.
Event Processing PRB1239891	The event claiming is slow when trying to support claims on multiple queues at the same time
Templates PRB1114486 KB0696752	In a template, setting a glide list type field with choice values results in a 'not found' pop-up with a null URL (null_list.do)	If the glide list field uses a choice list and does not reference a table, users cannot select any value in the template. It shows the standard reference list modal with a broken URL.	Refer to the listed KB article for details.
Service Level Agreement (SLA) PRB1327989	If the duration of an SLA definition is greater than 115 days 17:46:39 hours (equivalent to 9,999,999,999 ms), any workflow SLA percentage timer activities will finish almost immediately
Service Portal PRB1322786	Issues with Service Portal Designer and invalid portal CSS variables
Lists PRB1322353 KB0726343	The system generates 'loadRow failure' warnings when users execute certain lists for the first time after the upgrade		Refer to the listed KB article for details.
Service Portal PRB1250935 KB0749086	The following error occurs when opening a non-form Service Portal page: 'Unable to submit form, g_form is not defined. A valid form must be open before setting values'		Refer to the listed KB article for details.
Event Management PRB1258563 KB0714146	During the upgrade from Kingston to London, if the Event Management plugin is activated, there can be skipped errors related to sys_hub_action_type_definition files		Refer to the listed KB article for details.
Application Navigator & Banner Frame PRB1328367 KB0727700	The banner image cannot be changed in Madrid		Navigate to 'Basic Configuration UI16'. Define a new image for 'Banner image for UI16'. Save. Refresh the page. Notice that the default logo is still showing. Navigate to 'Basic Configuration UI16' again. Notice the banner displays. However, the banner comes back when the page is refreshed.
Service Catalog PRB1321520 KB0723666	Variable with a tree picker attribute doesn't show any results if a reference qualifier is applied	No values are displayed for a Reference catalog variable when the variable has 'tree_picker=true' attribute.	Create a reference type catalog variable. Choose the reference as 'Category [sc_category]'. Reference Qualifier: Simple Reference Qualifier Condition: 'Active' 'is' 'True'. Set the variable attribute 'tree_picker=true'. Submit the variable. Click Try It for the catalog item. Click the magnifying icon for the variable. The pop-up does not show any results.
Forms and Fields PRB1326749 KB0749057	The correct sys_popup view is not displayed for the reference fields after the configuration	After the sys_popup view configuration, the customized sys_popup view is not displayed when users click the reference fields icon to preview the record. It only works when the form is in the default view.	Navigate to the incident_list record. Configure the sys_popup view for sys_user. Navigate to any existing incident (the default view) and click the Assigned To reference icon. The sys_popup view of the sys_user view appears. Change the incident to the Major Incidents view and click the Assigned To reference icon. Expected behavior: The sys_popup view should appear. Actual behavior: The sys_popup view is showing only for the default view of the form.
Change Management Conflict Detector PRB1333589 KB0745577	The Conflict Calendar UI action does not work if glide.sys. date_format is not set to the default 'yyyy-MM-dd'	When the system property 'glide.sys.date_format' is not set to the default 'yyyy-MM-dd', after users click Conflict Calendar on a change_request record, the Conflict Calendar page opens but no information is displayed.	Make sure the Change Request Calendar [com.snc.change_request_calendar] plugin is active. Change the system property glide.sys.date_format from the default 'yyyy-MM-dd' to 'dd/MM/yyyy'. Open a CHG record with CI and populate the start date and end date. Click Conflict Calendar. Notice that the Conflict Calendar page opens but never loads. Also, instead of the current date being displayed at the top as 'Wednesday, 27 March 2019', the following is displayed: 'undefined, Nan undefined Nan'.
Forms and Fields PRB830143 KB0743844	Images cannot be replaced, previewed, resized, or updated properly	The Insert/Modify dialog is used by TinyMCE and wiki text fields. The dialog does not replace, preview, resize, or update images properly; and console errors are generated when updating an existing image from TinyMCE.	Create or open a KB article. In TinyMCE, click the 'Insert/edit image' icon. For the Type field, select 'Image Library'. Select an image from the library, and attach. Return to the record, and select the image you just added via Image Library. Click the 'Insert/edit image' icon. Notice that the preview of the image is not shown, and the size is editable but the Save button is grayed out. Select a new image using the magnifying glass icon. Notice that the preview updates but the size is incorrect. The following error appears: 'Uncaught TypeError: Cannot set property 'value' of null'.
Persistence PRB1323070	DBNamesChecker cache flush causing transient performance degradation/semaphore exhaustion when multiple sys_dictionary records are updated/deleted	When tables are dropped as part of a maintenance operation and the sys_dictionary and sys_db_object tables records are altered, this results in a cache flush of the DBNamesChecker cache which then causes slow queries and performance degradation as it is rebuilt by all the nodes.
Lists PRB944753 KB0696749	'Omit new condition' does not work		Refer to the listed KB article for details.
Persistence PRB1289739 KB0696765	String fields are truncated when an emoji is inserted	Emojis are supported by the String (Full UTF-8) type. If an emoji is used in the regular String type, the string is truncated.	Refer to the listed KB article for details.
Email PRB1327655 KB0746840	Quick messages do not render accurately in the email client template	Quick messages do not render accurately in the email client template. The <div> tags are inserted around the new line characters.	Create a table in a quick message that has two rows and one column. In the first row, type `Thank you for replying to this email.` in one line and `We will get back to you soon enough.` in another line. In the second row, type `Regards,` in one line followed by the name of the agent in another line. Open an existing case record or create a case. Click the Email button in the upper right tab of the case form. Select the quick message you just created. Notice that the rendering is incorrect as the <div> tags are incorrectly added in the email.
Change Management Risk Assessment PRB1334026	Incorrect message shows up on the Change Request form	When all the risk conditions are inactive and a risk assessment is taken, the message 'No matching Risk Conditions - Risk and Impact unchanged' shows up on the form. However, the message should not pop up because users are not using the risk conditions.
Discovery PRB1319717 KB0722882	The Discovery schedule cannot progress if it encounters a device with multiple IP addresses	The 'discovery_device _history' records are deleted for devices with multiple IPs. As a result, the Discovery schedule fails to complete during the execution.	Have a network switch or other CI with multiple IP addresses on one device. Include the network switch in a Discovery schedule. Run the Discovery schedule.
Forms and Fields PRB1316118 KB0721945	Unable to update or delete the icon/picture after copying a catalog item		Open any catalog item, for example, 'Apple iPad 3'. Upload a new image for the item icon or picture. Save the catalog item. Click the Copy button on the catalog item form. Notice that the picture for the newly copied item is not editable. The attachment record associated with the new catalog item does not have the correctly linked sys_id. It still references the old catalog item.
MID Server PRB1330396 KB0743123	The MID Server 'start.bat' fails to check if a Windows Service already exists for the installation folder before creating another service	The batch file for starting a MID Server ('start.bat') attempts to create a new service for the service name given in the wrapper-override.conf file, if it doesn't already exist. It does not first check if there is already an existing Windows Service with a different service name for the same installation agent folder.	Install a MID Server using the installer, and start it. Edit the agent/conf/wrapper-override.conf file to change the value of the wrapper.name parameter (perhaps to the default 'snc_mid' Windows Service name). Run start.bat. Notice that now you have two Windows Services with the same display name and both running for the same MID Server installation folder.
Change Management Risk Assessment PRB1331270 KB0743775	The risk is not evaluated for Change Management - Risk Assessment when there are no active risk conditions	When the Change Management - Risk Assessment plugin is activated and there are no active risk conditions, the risk is not evaluated. The following message appears: 'No matching Risk Conditions - Risk and Impact unchanged'.	If you are using the original Change Management - Risk Assessment [Legacy] plugin (com.snc.change.risk_assessment): Set all risk conditions to be inactive. Create a change request with the category Hardware and the risk set to High. Fill out the risk assessment and set the last option for every question. Submit. If you are using the new Change Management - Risk Assessment plugin (com.snc.change_ management.risk_assessment): Deactivate all risk conditions. Navigate to any change request that matches a risk assessment.
Change Management PRB1331188	The removal of the demo data also removes the ITIL role	The Change Management - ATF Tests plugin (com.snc.change_management.atf) has a file that includes the 'itil' sys_user_role record as the demo data. Therefore, when a user requests the removal of the demo data, the ITIL role is removed from the instance.
Discovery PRB1308592 KB0744972	The PowerShell script queries the registry slowly when running 'Windows Classify' and 'Installed Software'	Windows Discovery takes a long time to complete and has errors such as 'PowershellProcessRunner was interrupted to complete in 600 seconds' in the classification phase.	Refer to the listed KB article for details.
Application Navigator & Banner Frame PRB1315340 KB0717294	In List v3, dragging a filter to favorites does not work		Activate List v3. Navigate to any list. Drag the filter to favorites. Notice that nothing happens.
Forms and Fields PRB691557	The UI property glide.ui.scroll_to_message_field does not work properly with void showFieldMsg (input, message, type, [scrollForm])	The scroll down feature is expected to work with the error message. The glide.ui.scroll_to_message_field property determines whether the form scrolls down to a field when an error message is displayed below it. Journal fields associated with the activity stream are a little different than most other fields because there can be multiple fields but only one displayed at a time, with a toggle available to switch between the different fields. The property does not work for these fields.
Service Catalog: Service Portal Widgets PRB1312685 KB0715811	Labels are not displayed for the check box in Service Portal		Refer to the listed KB article for details.
Automated Test Framework PRB1334120 KB0748489	Users with the snc_internal or the snc_external role do not have access to VariableQueryParser and ATFQuery ParseAjax script includes	Users with the snc_internal or the snc_external role do not have access to VariableQueryParser and ATFQueryParseAjax script includes, preventing the 'Set the variable values' test step from working in ATF.	Activate the Explicit Roles plugin. Confirm that the user Abel Tuter only has the snc_internal role. Create an ATF test. Add the following test steps: Impersonate Abel Tutor. Search for a catalog item using the search term Laptop, and confirm that the search returns 'Developer Laptop (Map)'. Open the catalog item Developer Laptop (Mac). Set the variable values as follows: Adobe Acrobat: true Additional software requirements: false Run the test and ensure that the Client Test Runner screenshot mode is 'enable for all steps'. Expected behavior: On the catalog item form, Adobe Acrobat is checked and Eclipse IDE is unchecked. Actual behavior: On the catalog item form, Adobe Acrobat is not checked and Eclipse IDE is checked. The following warning appears in the logs when executing the step to set the variable values: 'Security restrictions on script include: VariableQueryParser'.
Change Management PRB1321374 KB0723621	The CAB Workbench change request form does not support dot-walked fields, which causes the error message 'Cannot read .value of undefined (task[fieldName].value)'	When a dot-walked field is added to the CAB Workbench Change Request form view, the field value does not display correctly in the CAB Workbench. The error 'Cannot read .value of undefined' is displayed in the JavaScript console.	Refer to the listed KB article for details.
MID Server PRB1328998 KB0727945	Windows Discovery Probes that use Powershell Remote Execution framework may be blocked from executing Powershell scripts on the target	When the MID Server is configured to use WMI, when a Discovery Probe that tries to execute a Powershell script on the target, script execution may be blocked by the target's ExecutionPolicy settings. For short scripts, the script does not need to be copied to the target and invoked through Powershell, so short scripts should be able to be run without requiring changes to ExecutionPolicy on the target. Additionally, anti-viruses may block the script execution. The Powershell command is run with EncodedCommand to encode the parameters with MD5, and that is seen as potentially malicious by Anti-Virus software, including Crowdstrike. This is in addition to using the $admin share and executing from the Temp folder, which can also be considered indicators of potentially malicious code. This is a false positive, but will prevent that probe from running.	Refer to the listed KB article for details.

Other notable New York fixes


Problem	Short description	Description	Steps to reproduce
Activity Stream PRB1317377 KB0750489	The attachment of articles is not working properly	Attaching a KB article after posting the additional comments is concatenating the KB articles and the previous additional comments posted.	Open an existing incident. Navigate to the Comments and Work Notes tab and add an additional comment. Notice that the additional comment is added to the notes area. Search for an article and attach the article to the incident. Notice that the new update looks like: [Additional comment added in Step 3> + [knowledge article>. Search for another article and attach the same. Notice that the new update looks like: [Additional comment added in Step 3> + [Knowledge article added in Step 4> + [Knowledge article added in Step 6>. And this continues in a loop.
Activity Stream PRB1317990 KB0745578	The Show More option is not visible in the Visual Task Board (VTB) if there is a numbered list	The journal field on the Visual Task Board is truncated and does not display the Show More option.	Refer to the listed KB article for details.
Activity Stream PRB1319070	When an HTML field containing a <style> tag is added to the activity stream, it is applied to the entire form	When the property glide.ui.escape_text is set to true, if an HTML field is updated with the <style> tag and it is added to the activity stream, the style is applied to the entire form.
Activity Stream PRB1324741	A warning message is displayed in the log table for the user preference 'glide.ui.sys_user _group.stream_input'
Agent Workspace PRB1328336 KB0745020	Templates do not appear on Agent Workspace unless it is assigned to the user	When creating and using templates on Agent Workspace, they do not appear unless the user field on the template form is filled out. This means they must be assigned individually. Group and global templates do not appear.	Impersonate System Administrator. Open any incident record. Create an Agent Workspace form for the incident table. Create a template against the incident table where the User field is empty. Open Agent Workspace and open an incident record. Click the Templates tab within the incident record. Expected behavior: The newly created template should appear. Actual behavior: Group or global templates do not appear.
Antivirus Scanning PRB1343109	The Updated and Updated by fields of a record are updated if the attachments in the record are viewed or downloaded		Navigate to a record that has attachments. Check the Updated and Updated by fields. Click View for one of the attachments in the record. Check the Updated and Updated by fields again. Expected behavior: The Updated and Updated by fields should not change. Actual behavior: The Updated and Updated by fields are updated to the current time and current user.
Application Installation Engine PRB1308189	Choice elements always have an English value when installing a scoped app on an instance	Language values are overwritten to 'en' for the choice field when installing a scoped app on a new instance.
Application Navigator & Banner Frame PRB1324918 KB0725232	The application navigator fails to load the page due to the malformed link type URL	The application navigator shows the loading circle spinning and fails to load the page.	Log in to a Madrid instance. Type `sys_app_module.list` in the filter navigator and press Enter. Open an application module that has the link type 'URL (from Arguments:)', for example, 'Problem Properties'. Type a malformed single '%' separator character into the URL instead of '%20', for example, between 'Problem' and 'Management'. Navigate to the homepage and refresh. Notice that the application navigator goes into a loop showing the loading circle spinning and fails to reload the page.
Application Navigator & Banner Frame PRB1328032 KB0743969	If accessibility is enabled, an icon from the application navigator is visible even when a user cannot see any modules and the filter is hidden		As the admin, navigate to System Definition > Application Menus. Disable all application menus that an ESS user would see. Normally these are the ones with snc_internal as the role or with no roles. Impersonate an ESS user and verify that the filter navigator is hidden. In General Settings, enable Accessibility. Refresh the homepage. Expected behavior: The 'all apps' icon should not be visible. Actual behavior: The 'all apps' icon is visible.
Application Navigator & Banner Frame PRB678739	The navigator appears on the left of the login page even though users have not logged in to the instance	The CMS page is observed sporadically with navigator when the user logs in to the backend instead of the default navpage.do. Sometimes, the login page is observed with the navigator on the left even though the user does not log in to the instance.
Approvals PRB1333336	Users without any roles cannot see the preview of the item they try to approve
Asset Management PRB1332050	Assets are auto-created for non-expected model categories after the upgrade
Asynchronous Message Bus PRB1325392 KB0726561	The AMB Java Client of the MID Server sends requests to subscribe with null Glide sessions		Refer to the listed KB article for details.
Authentication PRB1176938	The session timeout message is garbled when the language of the message is set to Japanese	This issue happens when the system locale is in Japanese on the OS level.	Log in to the instance, and uncheck the 'Remember the password' box. Install the i18Njapanese plugin. Navigate to sys_property.list, then navigate to glide.ui.session_timeout. Set the value to one minute and save. Navigate to sys_user, and search 'guest'. Change the language to Japanese. This will show the session time out message in Japanese. Wait for one minute. Notice that the session time out message is garbled.
Authentication - SSO PRB1314824	Collision detection errors appear when activating the Integration - Multiple Provider Single Sign-On Installer plugin
Automated Test Framework PRB1320878 KB0743737	ATF tests run slowly taking several minutes, and the message 'Waiting up to 60 seconds for page to be calm' displays while processing	The wait mechanism gets stuck and the test fails due to the timeout.	Refer to the listed KB article for details.
Change Management Conflict Detector PRB1348094	When the change request conflict status is 'No conflict', any other infoMessages/ ErrorMessages will be cleared on form load
Change Management PRB1325875	The Change Schedules landing page keeps loading without any response	The Change Schedules landing page keeps loading without any response. NullPointerException errors are also generated in the log file if the owner of one of the change schedule definitions does not exist in the sys_user table.
Change Management PRB1329048	Using the accept/decline/tentative options to respond to a CAB Meeting invite no longer updates the Attendance field on the appropriate attendee record
Change Management Risk Assessment PRB1294688	The change risk assessment is using the actual value instead of the weighted value	The change risk assessment is using a sum of actual values. However, it should use a sum of actual values multiplied by each question's weight.
Chat PRB1236689	If a Connect Support conversation that is being transferred is closed before the receiving agent accepts it, the conversation comes back after a refresh		Start a new Connect Support conversation. Accept the chat and send messages back and forth. Click the Connect action Transfer and select a person in that queue. Before the other agent accepts, click the End Chat button as the end user or the agent in the $c.do window. As the agent, click the X next to the conversation to remove it from the conversations list. Refresh the $c.do page. Expected behavior: The conversation should be gone since it is closed. Actual behavior: The conversation comes back even if it is closed. Users need to set the live_group_member record to inactive and set 'visible' to false to make the conversation go away.
Chat PRB1282088 KB0714805	In UI15, Connect Chat conversations do not show new messages or the message history	When users use Connect Chat in UI15, the messages between users do not appear in the chat window.	Refer to the listed KB article for details.
Chat PRB1324734	When an incident/case is raised from a chat, the chat entries logged in the incident activity are duplicated		Initiate a chat from a chat queue by impersonating Abel Tuter. Impersonate the queue agent from another browser and accept the chat. Add some comments and then raise an incident using the 'Create incident' action in the chat. Save the incident. Notice that the activity has duplicated entries for the chat.
Chat PRB1332090 KB0748053	The Connect sound notification for users entering a support queue is not working		Install the Connect Support plugin with the demo data. Navigate to sys_properties.list, and search the name 'glide.connect.support.enter _queue_audio_alert'. Change the value to 'true', and save the record. Navigate to the chat queue. Open the same instance in another browser or a new incognito window and impersonate an agent. Make sure the Connect audio notification is set up from the system gear icon. In the user's Connect queue window, type something for the chat. Notice that there is no sound notification on the agent's side when the chat is opened.
Cloud Management Application PRB1317589	The server type and the version are not being passed to the MID Server
Cloud Management Application PRB1321557 KB0722349	When Cloud Discovery runs, error messages appear in the system log table	When Cloud Discovery runs, the system log table is flooded with this error: 'Failure occurred while scrubbing logs returning the recieved input.: no thrown error'.	Refer to the listed KB article for details.
Cloud Management Application PRB1322470 KB0746255	MID Server memory leak due to the accumulated Camel Context for each call to the cloud provider	After each Cloud Discovery schedule runs, the MID Server memory accumulates until MID Server runs out of memory. Heapdump shows that JmxBeanServer is retaining references to Camel Contexts/Routes thus causing the leak.	Set up cloud accounts. Kick off several discoveries for the Cloud Schedules. After each discovery, take MID Server Heapdump and verify that the memory usage from the JmxBeanServer object is increasing.
Cloud Management Application PRB1322553	Microsoft has changed Azure Billing API endpoint (Response code 426: Method failed: (/rest/XXXXXX/usage-report))	Azure Cloud Billing fails with "Response code 426: Method failed: (/rest/<<Enrollment No>>/usage-report) with code: 426". This is because Microsoft has changed their Billing API endpoint and retired the old endpoint. Refer to this document for details.
Cloud Management Application PRB1328679	Catalog variables that utilize a Select List type backed by a pool in turn backed by a table with a large number of records cause portal and sc_req_item record form performance problems	Using a large data set for the source of a Lookup Select Box variable can cause the Service Catalog Item form to stop working and potentially cause node-wide low memory and therefore severe performance degradation.
Cloud Management Application PRB1329337 KB0744908	Memory exhaustion due to the 'AWS EC2 - DescribeSnapshots' discovery sensor		Run the 'AWS EC2 - DescribeSnapshots' probe/sensor in an environment with a large number of EBS snapshots. Confirm that the resulting payload is many MB in size. Notice that the corresponding 'ASYNC: Discovery - Sensors' which runs to process the payload uses a large amount of heap.
Condition Builder PRB1203858	An error occurs when users build a related condition from a TPC extended table using a reference field defined on the parent table	The following error occurs when users build a related condition from a TPC extended table using a reference field defined on the parent table: 'Syntax Error or Access Rule Violation detected by database (Unknown column 'sj0.parent' in 'on clause')'.
Condition Builder PRB1318504 KB0723683	When filtering a list on date fields and string text columns at the same time, the date filter is removed from the list condition builder	When a created/updated filter is applied on date fields in a list, if any additional string field is added to the filter with the column search, the original date filter is removed and not applied in the search.	Refer to the listed KB article for details.
Configuration Management Database (CMDB) PRB1321753 KB0723442	The identification engine should check if an instance has the sys_class_path in the CMDB table before using it	Currently, the identification engine uses the sys_class_path when querying for relationships, which may cause issues if the sys_class_path is not present in the CMDB table(s). Therefore, the identification engine should check if an instance has that field before using it.	Refer to the listed KB article for details.
Core Platform PRB1250818 KB0749619	Large static content can cause memory issues	If the static content being fetched is large and is allowed via glide.servlet. static_ content_types, it can trigger out of memory during scaling.	Find a large image attachment. Grab the sys_id of the attachment. Add the attachment's sys_id in a URL, and append it with '.iix', or something as follows: /<sys_attachment sys_id>.iix.
Core Platform PRB1255228 KB0687020	The 'Syntax Error or Access Rule Violation detected by database' error occurs when having a filter condition based on related list on cmdb_ci	Filter condition based on related list on cmdb_ci returns no results and causes an error 'Syntax Error or Access Rule Violation detected by database'.	Make sure that the List v3 plugin is active. Navigate to cmdb_ci.LIST. Apply a filter condition with the following details in Related List Conditions: Table: Certification Element > Configuration Item State is Pending Click Run. Notice that no results are returned and the following error message appears: 'Syntax Error or Access Rule Violation detected by database (Unknown column 'sj0.configuration_item' in 'on clause')'.
Core Platform PRB1259193 KB0683250	The Document Viewer plugin is not working		Refer to the listed KB article for details.
Core Platform PRB1288223	SessionMetricStatsListener can hold on to a large number of references if session debugging is enabled and left running over time	SessionMetricStatsListener can hold on to a large number of references if session debugging is enabled and if many query, script, transaction or other tracked patterns are captured as part of a transaction session debugging.
Core Platform PRB1317176	The Wait for condition/If condition in the workflow fails to work on the date type
Core Platform PRB1317902 KB0722899	The actual class of a CI appears twice in the list of a CI form from London	In London, the class field (sys_class_name) list for CMDB child tables shows a duplicate entry for the existing class incorrectly.	Refer to the listed KB article for details.
Core Platform PRB1322294	GlideElementSysClassName.setDisplayValue inefficiently loads and compares the label information for large hierarchies
Core Platform PRB1325834 KB0744604	The trigger type for a scheduled job is updated incorrectly due to a race condition	The trigger type value is updated incorrectly for sys_trigger records, which leads to repeat jobs being either deleted or executed at the incorrect interval.	Refer to the listed KB article for details.
Core Platform PRB1326424 KB0748825	Choices display incorrectly in the Activities field on a form	When users configure choices in a domain separated environment, the choices display incorrectly in the Activities field where it shows the value or label from a different domain.	Refer to the listed KB article for details.
Currency PRB1319838	The widening of currency fields results in failed alters for var_dictionary currency fields	If a var_dictionary record has the 'Currency' type, the platform will attempt to widen it during batch commits.
Customer Service Management PRB1326957 KB0727672	Users with CSM roles have restricted access to any CSM extended tables		Refer to the listed KB article for details.
Customer Service Management PRB1329009	Performance issues with special handling notes	Adding more Special Handling Notes records causes slowness when users open case records.
Dashboards and Home Pages PRB1241182 KB0717353	The pop-up editing window appears at the bottom of the page when users edit fields in a Dashboards/Homepage widget	If the Dashboards/ Homepage widget has a scroll bar, the pop-up editing window appears at the bottom of the page when users edit fields in the widget.	Refer to the listed KB article for details.
Dashboards and Home Pages PRB1321988 KB0744918	The interactive filter creates a long URL that sometimes exceeds the browser limitation, producing a blank page error 'HTTP ERROR 400'	When a report on a dashboard uses an interactive filter that has the option 'Apply to both database views and tables' selected, the URL that is generated when users drill down a report will have the 'filter condition' string appended multiple times.	Refer to the listed KB article for details.
Database Indexes PRB1302718 KB0727160	The missing index on sys_rollback_ incremental.txn_id causes slow performance during the rollback		Refer to the listed KB article for details.
Delegated Development PRB1179433 KB0692666	Users with the 'delegated_developer' role get the error 'Invalid attempt to access [table_name]' when opening or creating a record		Create a user or find a non-admin user. Give the user the 'itil' and 'delegated_developer' roles. Impersonate the user. Navigate to Reports > Create New. Notice that the error message occurs: 'Invalid attempt to access sys_report'.
Delegated Development PRB1319914 KB0727863	For users with the delegated_developer role, they can only see 'undefined' instead of the available update sets in the update set picker		Refer to the listed KB article for details.
Delegated Development PRB1332095 KB0749185	Users with the delegated_developer role that otherwise pass the 'create' ACL rules on sys_update_set are not able to create new update sets		Refer to the listed KB article for details.
Discovery PRB1151762	The UI view 'Switch with Routing' uses white space in the name, causing related lists to not show any data	The UI view 'Switch with Routing' does not comply with the naming standards, which causes related lists to not show any data.
Discovery PRB1189849 KB0728383	When a server is discovered with a Windows 2016 OS, the CIs are discovered but the storage devices and file systems info are not populated	The Windows Storage sensor shows the error 'WMI Disk Drive not found for Disk'. The Discovery log may show 'Sensor error when processing Windows - Storage 2012: WMI Disk Drive not found for Diskundefined'.	Refer to the listed KB article for details.
Discovery PRB1293839 KB0713196	Provisioning of VMware virtual machines (VM) fails with duplicate relationships when the vCenter event collector is active		Start the vCenter event collector on a busy vCenter, and pick a vCenter on which VMs are frequently created and destroyed. Let the vCenter collect events for a few days. Search for duplicate relationships between a VM and its datacenter. Attempt to perform an action in CMP that requires identification of that VM.
Discovery PRB1294994 KB0743631	Help the Help Desk creates an empty computer CI if glide. discovery.hostname. include_domain is true, and leaves the ECC input in the Ready state	The ECC queue records created by the Help the Help Desk script are not processed if the Discovery property glide. discovery.hostname. include_domain is true. A new computer CI is created but with no details. The WMILoader ECC queue input remains in the Ready state.	Refer to the listed KB article for details.
Discovery PRB1298290	Duplicate Discovery jobs running after the London upgrade	Duplicate Discovery schedules are triggered and schedulers are overloaded.
Discovery PRB1316422	Network adapter/IP address records get deleted in devices with multiple NIC's with the same MAC address
Discovery PRB1318561 KB0719785	When Windows Server 2019 is discovered, it is incorrectly classified as a Computer CI instead of the Windows Server CI, and the Hyper-V discovery does not happen		Refer to the listed KB article for details.
Discovery PRB1320970 KB0746795	When the Cisco switch discovery is aborted because of the HSRP VIP used in the process, it is logged as an error		Refer to the listed KB article for details.
Discovery PRB1323765 KB0743843	Discovery may fail to create unique CIs for ESX servers if they share the same serial number		Refer to the listed KB article for details.
Discovery PRB1329036 KB0728493	The horizontal discovery for the MSSQL instance may fail to update certain fields		Edit the value of fields such as tcp_port in an MSSQL instance. Run the horizontal discovery. Notice that the field is not updated with the correct value even though the discovery is successful.
Discovery PRB1348026	The WMI discovery of Windows fails with the error 'Error: powershell is required to complete this operation;' or 'The result file can't be fetched because it doesn't exist'
Discovery PRB1350180	The Windows discovery using the MID service account fails	If users use only the service account on the MID Server service for their Windows credential and do not have any Windows credentials in the credential table of the instance, all Windows discovery probes return details from the MID Server host and not the target that is meant to be scanned. The WMI classify probe returns the hostname of the MID Server, not the target.
Discovery PRB674382 KB0727872	The SNMP - Classify and SNMP - Identity probes include OIDs that are not used by the sensors	The SNMP - Classify and SNMP - Identity Information probes include various scalar and table OIDs that are not used by their sensors.	Refer to the listed KB article for details.
Document Viewer PRB1338624 KB0747506	Rename the 'css' folder to 'styles'	Document Viewer is not working as expected.	Refer to the listed KB article for details.
Email PRB1297888	The recipient fields on the email client page (To, Cc, and Bcc) do not recognize email addresses or user names when they are pasted
Event Management PRB1317275	The JVM is restarted due to the out of memory error caused by the job Event Management - Impact Calculator Trigger
Field Service Management PRB1322481	Ajax call on every form load (UI script - Appointment Booking ConfigHelper and getTranslated Messages ForAppBookingConfig())	Since upgrading to the London release, UI script AppointmentBooking ConfigHelper makes ajax call to getTranslated Messages ForAppBooking Config on every form load. This issue occurs only when the Appointment Booking plugin is activated.
Flow Designer PRB1333501	The Flow Designer filter widget does not work in the Trigger configuration or the Lookup records
Forms and Fields PRB1032465 KB0636088	Unable to use previous reference values (GEM) for GlideLists in the Set Field Values step		Create an ATF test. Add the following test steps: Impersonation [User: Abel Tutor] Open a new form [Table: Task] Set Field Values [Fields: Additional Assignee List - Use the GEM value from Step 2] Submit the steps. Reopen the Set Field Values test step. Notice that the GEM value is gone, and the description is shown as 'Set the values on the form as follows: Additional assignee list ='.
Forms and Fields PRB1155484 KB0717326	Embedded MP4 or MKV videos do not play on mobile iOS devices		Create a knowledge article from a desktop UI. Attach and embed a video. From an iOS phone, log in with the same user who created the knowledge article in Step 1. Navigate to Self-Service > Knowledge. Open the article. On an Android device, the message 'Downloading' is displayed, and then the video is played in YouTube. However, in iOS, a blank screen is displayed and nothing happens.
Forms and Fields PRB1240707 KB0718483	The glide_list field type with choices configured shows the value of the choices in the list instead of the label of the choices		Refer to the listed KB article for details.
Forms and Fields PRB1265189 KB0717321	Form Layout allows users to create duplicate fields by the database column name without throwing any error		Refer to the listed KB article for details.
Forms and Fields PRB1313002 KB0748829	The UI policy condition based on the Date field is incorrectly triggered on form load when the value is blank in Firefox		Create a Date field on the incident form. Create a UI policy in the incident as follows: Condition: datefield [relative] [before] [7] [days] [ago] Script to run if true: alert ('date too soon') On load: checked UI type (for scripts): All Navigate to /sp?id=form&t =incident&sys_id=-1. Notice that in Firefox, the alert shows on load. However, in Chrome, the alert does not fire on form load as expected since there is no value.
Forms and Fields PRB1321004 KB0727168	When the com.glide.attachment.max_size property is empty, the file limit for upload becomes 1K		Open any sc_cat_item_producer record. On the form, scroll down to the 'Images (desktop view)' section and click Click to add.... Add any .png file that is bigger than 1K and click OK. The following system error message pops up: '<filename> is 3K. The maximum file size is 1K'. The <filename> varies depending on what file is selected. The 3K file size is the file size used in the test.
Forms and Fields PRB1323877 KB0750095	When the Reference to incident tab is selected and focused, the initial display of the form is not set to the top of the page		Open any problem record, and click the tab Reference to incident. Deactivate. Open an open problem record. Using the browser developer tools, execute the following: g_form.setReadOnly('u_incident_number. u_internal_impacted_department',true);. Notice that the form scrolls down to the first section instead of displaying the top of the page.
Forms and Fields PRB1327165 KB0727005	The Open record button redirects to the not_allowed.do page if the URL contains special characters like '<' and '>'	When a URL contains special characters like '<' and '>', the Open record button redirects to the 'not_allowed.do' page which displays the message 'Security constraints prevent access to requested page'.	Create a report with the following settings: Table: incident Type: list Filter: [Created] [after] [2017-01-01 11:00:00] (make sure to input some time in the value as well like 11:00:00) Save the report. Navigate to any homepages and add the report created above. On this report widget added to the homepage, click the preview 'i' icon on any records that are listed. A pop-up preview form is displayed. Click the Open record button. Notice that the link is redirecting to 'not_allowed.do' and that page is displaying the message 'Security constraints prevent access to requested page'.
Forms and Fields PRB1343388	Homepages and dashboards create sys_ cache_flush entries (sys cache_related_ list_user_ personalization, syscache_jelly_ script, syscache_ realform)	When homepages have reports on them, every execution creates many cache entries into the sys_cache_flush table. If a user has set up many reports like this and they are executed multiple times, it could lead up to thousands of entries in the sys_cache_flush table and synchronization can be slowed down between nodes.
Forms and Fields PRB561223 KB0524205	The mandatory field is not enforced if it is a derived reference (dot-walked field)	A derived reference field on a form cannot be made mandatory.	Refer to the listed KB article for details.
Forms and Fields PRB754027	Saving a project task with a percent complete decimal value generates an error 'Percent Complete must be between 0 and 100'	Within the Project module, there is a check to inspect whether the percent complete value is between 0-100. An error occurs when the percent complete value contains a ',' (comma) instead of a '.' (dot).
Governance, Risk and Compliance PRB1338794	Skipped errors on the 'GRC: Policy and Compliance Management' plugin during the upgrade to Madrid	During the upgrade to Madrid, there are files with skipped errors related to the sn_grc, sn_com pliance_pa, and sn_grc_pa plugins.
Guided Tours PRB1323151 KB0743778	The guided tour does not translate the steps even though the sys_ui_message table does contain the translated text		Refer to the listed KB article for details.
HTML Editor PRB1154045 KB0749469	Formatting issue with Knowledge articles in Jakarta	In Jakarta, Knowledge articles do not format correctly when a numbered or bulleted list is used.	Create a Knowledge article. In any text field, click the bulleted or numbered list icon in the tool bar. Type in some text that is long enough so that it wraps to a second line after the bullet/number. Expected behavior: The second line indents and wraps under the line above. Actual behavior: The second line wraps directly under the bullet/number.
HTML Editor PRB1252238 KB0717313	Unable to add links to images or videos in Knowledge Base articles		Create a KB article. Insert an image in the Text field. Select the image. Click the Insert/edit link button. Fill in the URL, Text, and Target fields. Click OK. Expected behavior: Once you click the image, it should redirect to the provided web URL. Actual behavior: Once you click the image, nothing happens.
HTML Editor PRB1319511 KB0720010	Unable to edit an HTML table cell in an HTML field in the Microsoft Edge browser	In an HTML field that uses TinyMCE as its editor that has a table structure, a user is not able to click the cells of the table to edit the data.	Log in to the instance using the Edge browser 42.17134.1.0, EdgeHTML 17.17134. Open any record form that has an HTML field on it which uses TinyMCE, for example, the Text field in kb_knowledge. Try to create an HTML table within this field (a 1x1 table is sufficient). Try to click the cell of this table. Expected behavior: The mouse cursor would be placed within the cell and the user is able to edit the data. Actual behavior: The mouse cursor moves to the bottom of the HTML table and there is no way to edit the data in the cells unless the source code is manually edited.
HTML Editor PRB1340851	Nodes run out of memory when users click the 'Insert/edit link' icon in an HTML editor	Instances with a lot of attachments in the sys_attachments may run out of memory when users try to insert a link in an email.
Human Resources PRB1274476 KB0690083	HR users cannot edit the Assignment group field in the HR case list view		Refer to the listed KB article for details.
Human Resources Service Management PRB1327995	With Restricted Caller Access enabled, emails do not display in the activity formatter in the HR case form		Log in to a Jakarta or Madrid instance. Make sure Notifications are set for HR cases. Open any HR case that has outbound/inbound emails generated. Add 'Sent/Received Emails' to the activity formatter in the HR case. Click Show Email Details to open the outbound email message in the case notes. Notice that the error message appears: 'No such parent record'.
Human Resources Service Management PRB1331543	The navpage.do page cannot be loaded after the knowledge blocks plugin is activated
Import / Export PRB1307775 KB0747570	Scheduled reports may fail to add email attachments if they are run at the same time	Scheduled reports configured to send attachments in an email may fail to add the attachments if they are run simultaneously. When the issue occurs, the email log shows the attachments as processed, but the user does not receive the attachments in the email.	Refer to the listed KB article for details.
Import / Export PRB1323210	The 'Set synchronous import set' business rule causes slow queries	For large implementations, if the number of rows in the sys_import_ set_row table grows in the 10's of millions, the base instance index is not sufficient to result in an efficient query.
Knowledge Management PRB1315924	Labels in the Knowledge Query Facet are not translated
Knowledge Management PRB1320869	Multiple sys_index records are checked in to com.snc.knowledge3	The com.snc.knowledge3 package contains sys_index records, which can generate conflicts during upgrades.
Knowledge Management PRB1324575	New user criteria APIs evaluate knowledge-related user criteria only	User criteria that are not used by any knowledge base are evaluated on the first article opened in the session.
Lists PRB1314733 KB0745480	The journal field is displayed in raw HTML format in the list view if the journal field is moved up as the first column in the list	For tables that have journal field records (Additional comments/ Work notes) in the form, when the journal field is moved up as the first column in the list view, the content is displayed in raw HTML format.	Open an incident list. Configure the list layout. Move the Work notes field to the first position in the list layout. Notice that the work notes are shown in raw HTML format. If you add both journal fields, the issue only occurs for the one added as the first. For example, if you add both 'Work notes' and 'Additional comments' in the list view with 'Work notes' as the first column and 'Additional comments' as the second column, the incorrect behavior only occurs for the 'Work notes' column, not the 'Additional comments' column.
Lists PRB1324041 KB0749647	After the London upgrade, the related list personalization shows unsaved changes	When personalizing the list on a related list, if users click OK to confirm the change, they are presented with a pop-up window confirming if they want to leave the page. The list change takes effect but the pop-up window should not occur.	Open the Incident form. Scroll to the Task SLA related list. Click the gear icon to personalize. Add/remove a column in the slushbucket. Click OK. Notice that a pop-up window shows up asking if you want to leave the site.
Lists PRB633858 KB0662269	The reference list does not render if the field has the 'tree_picker =true' attribute and a reference qualifier dictionary override	If a reference field has the 'tree_picker=tree' attribute and a dictionary override that overrides the reference qualifier, the reference list will not render when users click the magnifying glass icon.	Navigate to the task.assignment_group dictionary entry and change the view to Advanced. Add the 'tree_picker=true' attribute. Navigate to the incident form and click the magnifying glass next to the Assignment group field. Confirm that this functionality works as expected. Create a dictionary entry for task.assignment_group on the incident table. Check the Override reference qualifier option and populate it with: parent.sys_id=287ee6fea9fe198100ada7950d0b1b73. Repeat Step 3. Notice that the reference list does not render. Remove the 'tree_picker=true' attribute from the task.assignment_group dictionary entry. Notice that the functionality now works as expected.
Lists PRB908862	In the Microsoft Edge, the list collector variable resizes to match the width of the choice with the most characters	In the Microsoft Edge browser, the width of the list collector matches the width of the choice with the most characters, which causes an overlap between the list collectors.	In the Microsoft Edge browser, navigate to the sys_user table and create a user with a very long first name. Navigate to Service Catalog > Order Guides. Create an order guide. Add a container with two list collector variables that call the sys_user table. Set a container split between the two list collectors. Click Try It. Notice that the width of the list collector matches the width of the choice with the most characters. This causes an overlap between the two list collectors.
List v2 PRB1292851 KB0717332	If a condition is added to a reference variable with an advanced reference qualifier, accessing the sys_ref_list of the variable directly through the URL results in a blank page		In an incognito browser window (the browser cache plays a role in this), create a reference variable on any item: Set the reference to incident (or anything). Set 'Use reference qualifier' to 'Advanced'. Set the reference qualifier to: javascript:'active=true' (or anything). Get the sys_id of the variable. Navigate to /incident_list.do?sysparm_target=IO: <sys_id>&sysparm_view=sys_ref_list. Expected behavior: The list loads. Actual behavior: The list does not load, and the NullPointerException error appears in the logs.
List v2 PRB640242 KB0714478	The 'Go to' list search does not return results for choice fields such as 'State'		Refer to the listed KB article for details.
Live Feed PRB691751 KB0634453	ITIL users are not able to see replies to comments on Live Feed threads until they post replies in the Knowledge Base articles	This issue is related to replies via Live Feed in Knowledge Base articles. When the Live Feed starts, ITIL users can only see the main comments but not other users' replies. It is only after the ITIL users reply to the comments can they see the replies present in the article.	Refer to the listed KB article for details.
MID Server PRB1306945 KB0721866	The used memory is not released after each run of patterns that execute data parsing steps		Refer to the listed KB article for details.
MID Server PRB1331942 KB0748912	MID Server issues after the Madrid upgrade	After the Madrid upgrade, an error occurs in MID Server: 'Could not decrypt file discovery whitelist after sync'.	Refer to the listed KB article for details.
MID Server PRB663148	Long running commands (SSHCommand Long) stop polling when the MID goes down	SSHCommandLong requires four commands to operate: one to start, one to poll, one to cancel polling, and one to complete (collect results/cleanup). The polling command has a 'repeat_interval' parameter which causes ProbeExecutor to handle the output once and send inputs once each repeat interval. This is set to 'processed' when it starts the polling process. When the MID goes down, including for an update restart, the polling stops and the probe sits there indefinitely.
Mobile PRB1338593	ITIL users cannot assign tickets in the mobile app
On-call Scheduling PRB1324237	When users click an on-call schedule tile, it opens the first on-call calendar in the choice list regardless of the tile selected	When users click an on-call schedule tile, it should open the calendar of the schedule tile. However, it opens the first on-call calendar in the choice list regardless of the tile selected.
Outbound Messaging PRB687308 KB0596172	The REST message call by MID Server does not honor user-specified timeout	If a user sets the HTTP timeout using the RESTMessageV2.setHttp Timeout(int) API for a call made via MID Server, the timeout is not honored.	Refer to the listed KB article for details.
Patterns PRB1315162 KB0719281	Duplication of load balancer serial numbers	When a load balancer is discovered, duplicate serial number records are created in the cmdb_serial_number table.	Probes: Find a load balancer in the CMDB and check to see how many serial number records are associated with it. Discover the load balancer. After the discovery, the number of the serial number records increments by 1. Patterns: Discover a load balancer that results in multiple pages for the horizontal discovery pattern. After the discovery, check the number of serial number records associated with the CI. The number of the serial number records is equal to the number of pages.
Patterns PRB1321400 KB0726918	The 'Azure Database' pattern fails with multiple issues		Refer to the listed KB article for details.
Patterns PRB1322425 KB0724287	The 'sqlcmd' commands in 'MSSql DB On Windows' Pattern fail due to the commands' syntax	The 'sqlcmd' commands in 'MSSql DB On Windows' Pattern fail to authenticate when the password variable is passed with quotations.	Enable the Discovery plugin. Configure an MID server. Enable the pattern-based discovery. Add the required Windows credentials and applicative credentials for the Microsoft SQL Server. Run the discovery for a Windows server hosting the MSSQL database.
Patterns PRB1328462 KB0745217	Duplicate cmdb_model created by 'Network Devices - Pre Sensor'	The duplicate cmdb_model is created when discovering network switches and routers. The duplicates are created by the 'Network Devices - Pre Sensor' script.	Discover a network switch or router using Patterns. Check the cmdb_model table. Notice that it has two models created, one in cmdb_hardware_ product_model with the model name found under Discovery Definition > CI Classification > SNMP System OIDs and one in cmdb_model with the values returned in the pattern.
Patterns PRB1329202 KB0751493	The AWS master account can only discover the first 40 child accounts due to pagination only working on the first page		Refer to the listed KB article for details.
Performance Analytics PRB1323505	The Benchmarks score collection is unable to retrieve monthly aggregate scores for any indicator in PA Scorecard API returning incorrect scores	Benchmarks is unable to retrieve monthly aggregate scores from the PA Scorecard API.
Performance Analytics PRB1331703	The CSS breaks for Analytics Hub with Chrome Version 73 (x-axis missing)	The X-axis of the chart is not visible in Analytics Hub when it is opened using Chrome Version 73.
Persistence PRB1246074	Changing the column type with an update set commit does not change the column type in the database when there is no data in the related table	When committing an update set which includes a column type change (for example, Integer to Decimal or Integer to String or Reference to String or Date/Time to Date), the change is recorded at the sys_dictionary level. However, the type in the database is not changed even though there is no data in the related table.
Persistence PRB1270807 KB0684482	Using two consecutive dot-walked fields of a database view makes the columns show empty values		Make sure the glide.ui.list.optimize system property is set to true. Create a List type report on the Incident Metric database view. Note: Instead of a report, you can also reproduce the issue by configuring the list layout. Add the Configuration item.Asset. Location.Name and Configuration item. Asset.Location.City fields. Make sure there are more than two records that have values for these dot-walked fields in the incident table. Add the following filter in the report: [Configuration Item.Asset.Location] [is not empty]. Notice that both fields are empty.
Persistence PRB1308489 KB0714289	The canceled table rollback leaves the context in the 'reverting' state and cannot restart	The canceled rollback leaves the context in the 'reverting' state. This makes the canceled rollback impossible to restart, rendering the delete recovery tool useless for that rollback context.	Refer to the listed KB article for details.
Persistence PRB1322322	Multiple update actions in the rollback can be mistakenly identified as conflicts, and redundant sys_rollback_conflicts are recorded
Persistence PRB1323880	Delete Recovery shadow tables are not cleaned up and grow unchecked	A high volume of records is being tracked in shadow tables to support Delete Recovery. These records are not cleaned up and can grow rapidly, which may cause performance issues.
Persistence PRB1344744	The revalidation of the database pool by all threads can cause hung transactions
Platform Security PRB1263737	Removing the auto-creation of table.* ACLs	When a field level read ACL is created, in most cases the ACL framework would automatically create a table.* ACL to cover the rest of the fields on that table. The table.* ACL is created by copying the table level ACL. In some circumstances, this auto-creation feature would not create the correct table.* ACL.
Platform Security PRB1327990	The upgrade takes a long time to complete	CMDB alters are triggered for cloned descendants and the same alter is triggered multiple times.
Platform Security PRB1344207	The error 'Cyclicity detected' occurs during the upgrade, which may lead to the cancellation of the upgrade
Policy and Compliance PRB1309969 KB0717794	When users add a large number of profiles to the system, it takes a long time for the system to generate controls and risks, and to update all the related links		Refer to the listed KB article for details.
Project Management PRB1256926	Two 'Save' UI action buttons appear at the same time on the pm_project and resource_plan tables	One of these buttons is supposed to appear on a new record and be available to users who can create or update records on the table, and the other button is supposed to appear on an existing record and be available to users to create or update the records. However, both of these two buttons appear when users load a new record (before inserting).
Project Management PRB1311406 KB0743545	Users without the write access cannot view the program in the Program Workbench	Users that do not have the write access to a program cannot view the program in the Program Workbench. The Workbench redirects to a 404 error page.	Refer to the listed KB article for details.
Project Management PRB1316992	Project tasks created from Microsoft project import have an incorrect Active field value	The status of PPM imported tasks is 'Closed Complete', but the Active field value is 'true'.
Project Management PRB1337300	When users export a project by selecting 'Export to MS Project', an empty XML or an XML with zero bytes is returned	When the project is exported from an instance where the system localization uses ',' (comma) instead of '.' (point) to separate the percentage, an empty XML or an XML with zero bytes is returned. This issue is mainly faced by users using Arabic numerals with decimal comma.
Project Management PRB1337391	Slow performance occurs when updating a project task which is part of a project with over 500 tasks
Project Portfolio Management PRB1319992	The PPM new Investment Portal does not provide the ability to sort by date columns	On the new Investment Portal, when users create an investment board, they have the default overview list showing all the available columns. However, they can sort by all other field types but not the date fields. The sort icon is not available when users click the field headers.	Install PPM with Financials. In the navigator, type `Investment Portal`. Create an Investment view from the Investment Portal. Establish the selection criteria. Try to sort any of the date columns on the board. Notice that the sort icon is not available for the date columns.
Record Certification PRB1321407	The Show All Records button does not work in the Certification Task form	On a Certification Task form, when users click the Show All Records button, no action happens and the system always shows pending records that need certification.
Record Watcher PRB1321776	RecordWatcher rw_cache gets flushed during the large import/export on sys_rw_amb_action, which causes memory issues for multiple threads trying to rebuild the cache	In-memory reaping of sys_rw_amb_action can affect the instance node performance and eventually run out of memory.
Reporting PRB1303267 KB0745492	The column and trend charts fail to load when users choose any time field under Group by and set Display data labels to on		Create a column report on any table which has the Duration field, for example, incident. Under Group by, select Duration. Navigate to the Style tab and check Display data labels. Click Save or Run. No chart is loaded.
Reporting PRB1319548 KB0745494	The option Export to PDF for the multilevel pivot chart is broken with an error	An error occurs when users try to export the multilevel pivot chart as a PDF.	Create a multilevel pivot table, for example: Table: Incident Columns: Alert type Rows: Delivery plan Save the report. Try to export the report as a PDF.
Reporting PRB1323930	Using a dot-walked field for 'Stack by' in a report results in incorrect data		Navigate to Reports > Create New. Configure with the following settings: Table: sc_task Type: Bar Group by: Assignment group Stack by: choose a dot-walked field, for example, Request item.Active Notice that the graph shows 'No data to display' even though there are records in the table. However, when you change the report type to List, notice that there are indeed records.
Reporting PRB1330401 KB0745491	The trend report does not show correct results when the Group by field is applied on 'Boolean values' from a reference table		Create a table which has the Assigned to field that is a reference to the table user. Create two records from this table and make one of them have the Assigned to field populated and leave the other one empty. Create a trend report and group it by 'assigned to.active'. Run the report. Expected behavior: The trend report displays correctly. Actual behavior: The trend report only displays the record with the empty 'Assigned to' reference.
Resource Management PRB1322030	Double entries in resource_aggregate_daily after the upgrade	Under certain circumstances, double entries are created in the resource_aggregate_daily after an upgrade.
Security Incident Response PRB1330225	Email notifications are not working for the SIR module	Email notifications 'Security Incident closed/canceled' are not working for the SIR module when incidents are 'closed'.
Service Catalog: Service Portal Widgets PRB1325027	The date variables submitted via a multi-row variable set are incorrect
Service Catalog PRB1237697	The lookup select box pointing to a large data set can trigger the low memory condition	The lookup select box pointing to a large data set may cause the Service Catalog item form to hang. This may lead to node-wide low memory and can cause performance degradation.
Service Catalog PRB1321593	The reference qualifier does not work when trying to add a new row in RITM	Multi-row variable set reference qualifiers do not work on the requested item and the catalog task.	Create a multi-row variable set in a catalog item. Add some fields of the type reference and add the reference qualifier. Submit a request for this catalog item and open its RITM on the platform. Try to add another row to the multi-row variable using the add button. Expected behavior: Values for the reference field should be filtered as per the reference qualifier. Actual behavior: The reference qualifier does not work in RITM.
Service Catalog PRB1322402	Incorrect user in backend catalog item orders after a two-step checkout for another user via Service Portal
Service Catalog PRB1323474	In the variable editor, g_form.elements returns each catalog item variable twice
Service Catalog PRB1326373 KB0745337	Forms break when the variable editor is added twice	If a form has the variable editor added to it twice, issues occur until the duplicate variable editor is removed from the form.	Open the form layout configuration for the sc_req_item form. Create a section called 'Test Section'. Add the variable editor to 'Test Section'. You should now have a variable editor in the main section and the new section. Open an sc_req_item record that has variables. Notice that many of the buttons do not work, and an error occurs in the console: 'Uncaught ReferenceError: g_sc_form is not defined'.
Service Catalog PRB1329648 KB0749116	Users observed delay while trying to redirect from REQ to RITM after the submission of requests		Refer to the listed KB article for details.
Service Mapping PRB1332033 KB0746199	Slow queries on automation_error_msg prolong the Discovery sensor processing	The query may be many times longer compared with the time the rest of the sensor takes. This prolongs the Discovery schedules and impacts the availability of the scheduler worker thread for the instance as a whole.	Refer to the listed KB article for details.
Service Mapping PRB1337556	Service Mapping re-computation issues	The Service Mapping re-computation job is slow due to queries against sys_audit and sys_history_line. The queries can take several minutes. As a result, each re-computation job may be minutes long while the re-computation itself may end in several seconds.
Service Portal PRB1240258 KB0696884	Formatting issues with the list collector/ reference field in Service Portal	When ref_ac_columns is used to populate additional columns in a reference list picker, the results appear to be formatted based on the number of columns that contains data. This causes the column width to vary by row.	Navigate to the 'Create Incident' record producer. In the 'Variable' related list, click New. Create the variable as follows: Type: List Collector/Reference Catalog Item: Create Incident Question: Test List Collector Name: test_list_collector List table (in the Type Specifications tab): User (sys_user) Variable attributes (in the Default Value tab): ref_auto_completer = AJAXTableCompleter, ref_ac_columns_search = true, ref_ac_columns = email; user_name Save the variable. Navigate to sys_user.list and go to Abel Tuter's user record. Delete his user_name and save. Navigate to 'Create Incident' in Service Portal. Click the list collector. Expected behavior: The columns stay in the formatted order regardless of whether a record is missing a piece of data (user_name) in a referenced column. Actual behavior: The columns reorder for each record based on how much data that record has for the referenced columns.
Service Portal PRB1244606	Activating the Knowledge Management Advanced plugin breaks URLs with KB article numbers in Service Portal	When the Knowledge Management Advanced plugin is activated through the Knowledge Management Advanced Installer, it breaks the link for displaying articles in Service Portal if the article number is used in the link. For example, <instance.url>/sp?id=kb_article &sys_id=<sys_id> works, but <instance.url>/sp?id=kb_article &sys_id=[kbnumber] does not.	Navigate to the Knowledge Base and open an article. Replace the sys_id in the URL with the article number. Notice that the article is still displayed. Activate the Knowledge Management Advanced plugin through the Knowledge Management Advanced Installer. Refresh the URL with the article number. Notice that the URL does not work.
Service Portal PRB1253066 KB0711955	When users open the instance URL in multiple browser tabs, they are not always redirected to Service Portal	The defined redirecting to Service Portal does not always work when users with no role open the instance URL in different browser tabs.	As the system administrator, configure the instance security so that users with no roles are redirected to Service Portal. Modify the system property glide.entry.page.script to the value 'new SPEntryPage().getLoginURL()'. Create the system property glide.entry.first.page.script with the value 'new SPEntryPage().getFirstPageURL()'. Open the instance homepage. Notice that the Service Portal landing page is displayed: /sp/?id=landing. And as the user abel.tuter or any ESS user, the application is redirected to the Service Portal index page: /sp/. Open a second browser to the instance homepage again. Notice that it is not redirecting to Service Portal. The desktop application is displayed and the user only has access to the Self Service, Reset Password and Collaborate modules in the application navigator.
Service Portal PRB1263636 KB0692658	The Ticket Fields widget is not displayed in the Service Portal Designer		Open a Jakarta instance. Navigate to Service Portal Configuration > Designer > Ticket form. Notice that the Ticket Fields widget does not appear on the right-hand side when the Sessions, Ticket Location, and Ticket Attachments widgets do appear.
Service Portal PRB1272048	Issue with the Chrome autofill in Service Portal	The Chrome autofill should be disabled for form fields, which is consistent with the desktop UI.
Service Portal PRB1296335 KB0724373	Invalid list column can break the reference field in Service Portal	Invalid list column can break the reference field in Service Portal with the null pointer exception error in the log.	Refer to the listed KB article for details.
Service Portal PRB1304578 KB0719149	Date validation client script conflicts with the built-in validation in Service Portal	When a date or date/time variable value is validated using a catalog client script which uses the 'showFieldMsg' function, it will conflict with the validation built-in to the 'sp.datePicker.js' directive.	Refer to the listed KB article for details.
Service Portal PRB1312458 KB0724187	The ticket page in Service Portal generates the JavaScript error 'You have exceeded your request quota for this API' when a location is checked with Google Maps for the first time	When a location is checked with Google Maps for the first time, the ticket form in Service Portal generates the JavaScript error 'You have exceeded your request quota for this API'.	Allow location checking on your browser. Log in as the administrator. Navigate to the SP ticket page. Click the location globe icon. Notice that the JavaScript error alert message appears on the screen. In the browser console, you can find the error 'You have exceeded your request quota for this API'.
Service Portal PRB1315329	The error 'org. mozilla.javascript.UniqueTag cannot be cast to com.glide.script. GlideElement: no thrown error' occurs after viewing the catalog item with the label variable	The error 'org.mozilla. javascript. UniqueTag cannot be cast to com.glide.script. GlideElement: no thrown error' appears in the system logs when a catalog item that has a label and a check box is loaded in the Service Portal page. The issue occurs with all the catalog items that have labels and check boxes in succession.
Service Portal PRB1316016	Issue with the modal not opening in Service Portal	The pop-up window is not opened completely on a click of the reference icon on the Form of List and Form page.
Service Portal PRB1316022 KB0726522	If the mandatory Reference field and the mandatory date time field are used together in a catalog item, the mandatory validation is activated on the date time field once the Reference field is accessed		Refer to the listed KB article for details.
Service Portal PRB1319742	Issue with the Date/Time format in Service Portal	On a catalog item page in Service Portal, if users do not follow the correct Date/Time format and manually enter an invalid value, an incorrect Date/Time value is displayed.
Service Portal PRB1324097	An error message shows up saying the mandatory Date field is not filled after clicking inside the text input of the Date field
Service Portal PRB1329949 KB0743795	Users can submit requests with manually typed random text in the Date field of the catalog item form in Service Portal	Users can submit requests with manually typed random text in the Date field of the catalog item form in Service Portal. There is no date validation.	On any catalog item and add a date type variable. Open the item in Service Portal. Check that the Date field is available on the catalog item form. Enter any random text in the Date/Time field. Submit the form. Notice that the request is successfully submitted regardless of the invalid date/time format.
Service Portal PRB1333453	When navigating from a page with the Report widget to a page with a DateTimePicker, a 'Maximum call stack exceeded...' JS error occurs
Service Portal PRB1334181 KB0748148	The sc_email validation script can cause the Add to Cart and Order Now buttons to stop working in Service Portal	The Add to Cart and Order Now buttons stop working in Service Portal when: The sc_email validation script is active. The catalog item has at least two variable sets. Each variable set has an email type variable. One of the variable sets has a Read Only UI policy applied to the email type variable.	Make sure that the sc_email validation script is active. Create a catalog item and the availability is desktop and mobile. Create two single-row variable sets with the following settings: Variable Set 1: Create an email type variable and leave the order blank. Create a Read Only UI policy to hide the email type variable. Variable Set 2: Create an email type variable and leave the order blank. Open the catalog item in Service Portal. Click Order Now. Expected behavior: The 'Order Confirmation' modal should be displayed on the screen. Actual behavior: The 'Order Confirmation' modal does not appear and there is no error shown. It seems as though nothing happens.
Service Portal PRB1341294 KB0750352	Users with roles are redirected to the Service Portal instead of the platform even though SPEntryPage is configured	When implementing the SPEntryPage configuration, users with roles are redirected to the Service Portal on the first login.	Refer to the listed KB article for details.
Slushbucket PRB1264905 KB0726463	CMDB parent table dictionary choices are not available in the child table slushbucket on the CI form		Refer to the listed KB article for details.
Software Asset Management Professional PRB1321690	Add the condition to the recc approval notification	When a reclamation candidate is created with the 'Notify user' checked, a notification is sent out to the user. The notification that used to do this (recc approval) currently does not have a condition, which means when SAMP is installed, for all of the approvals created (not for reclamation candidates), a notification is sent with this email content instead of the default one.
Software Asset Management Professional PRB1327858	CMDB issues found during the SAMP activation pre-check
Tables and Dictionary PRB1294424	The 'name' and 'element' columns on the sys_dictionary have outdated max lengths	The sys_dictionary. element has an outdated max length of 30 characters and the sys_dictionary.name has 40.
Templates PRB1317225 KB0718640	After applying a form template to a reference field, the 'See Details' link shows the sys_id instead of the value	After applying a template to a reference field on a form, the 'See Details' link in the 'Template Applied' info message shows the sys_id instead of the value of the reference field.	Log in as the instance administrator. Navigate to any open incident. Create and save a new template with the following fields: Caller Assignment group Assigned to Apply the template. From the 'Template Applied' info message of the incident, click the 'See Details' link.
Text Search PRB1322147	The 'java.io. DeleteOnExitHook' causes out of memory if there are a huge number of attachment records to be text indexed
Time Card Management PRB1322572 KB0748017	'Copy from previous Time Sheet' shows no further back than the previous week's time sheet	In Time Sheet Portal, the UI action 'Copy from previous Time Sheet' shows only the previous week's time sheet, not further back. However, it works fine in the native UI.	Install the Time Card Management plugin com.snc.time_card. Navigate to the /tcp portal. By default, it will show you the current week's time sheet. Click the 'previous' arrow to navigate to the previous week. Click Add unassigned tasks to time sheet. Add any task and any hours for each day, and submit. Click the 'previous' arrow again and repeat steps 4-5. Click Go to current week. Click Copy from previous Time Sheet. Notice that only one previous week is shown in the time sheet. Navigate to the native UI. Navigate to 'Current time sheet'. Click Copy from previous Time Sheet. Notice that all older time sheets are shown.
Transaction and Session Management PRB1313291 KB0716422	URIs with un-encoded non-ASCII characters are rejected with 400 response code in London	In a non-ENU Windows 10, running non-ENU Internet Explorer 11 results in the Knowledge Base card view does not display, along with the 'Most Useful' and 'Most Viewed' sections.	Refer to the listed KB article for details.
UI Components PRB1258584	Errors are thrown for CSRF token mismatches
Update Sets PRB1285932	Duplicate columns are created in the table hierarchy if the columns are added to both the parent table and the child table in the same update set
Upgrade Engine Issues PRB1313903 KB0726242	When users have a different default language, the error message '[plugin name] was not activated' appears even though the plugin has been activated successfully	The plugin activation may fail when users have a different default language because not all of the trackers are marked as successful. The progress tracker displays '[plugin name] was not activated'. However, this error does not affect the plugin installation, and the plugin has been activated successfully.	Refer to the listed KB article for details.
Upgrade Engine Issues PRB1341545	Logged-in users are given a blank navigation page	After an upgrade, once a user is logged in, the user sees a blank navigation page and a blank application navigator.
Usage Analytics PRB1292446	LicenseFrameworkUtils generates a high volume of sys_update_xml for ua_table_licensing_config records	LicenseFrameworkUtils, which is frequently used in fix scripts for plugin activations, is generating a high volume of sys_update_xml for ua_table_licensing_config records. This can result in the updates being captured in users' update sets.
Usage Analytics PRB1340156	Unique Key violation errors appear in ua_user_role_ct when Role Management V2 is not active and the same role is added to a user from multiple inheritances		Have an instance in which Contextual Security: Role Management V2 is not active. Upgrade the instance to Madrid. Make sure that a user has a record created in the ua_user_role_ct table when an ITIL role is added. Add the user to two groups which have the ITIL role in their contained roles. You will see an error as the following: Unique Key violation detected by database (Duplicate entry 'e5b89be9db1e27009b8b1ded0b961900-u_account_bu_relation-sn_custom' for key 'user').
User Criteria PRB1324380	Issue with the user criteria and nested groups in the Knowledge Base	In the Knowledge Base, the user criteria do not work with nested groups.
VA-Designer PRB1322778 KB0745175	Errors occur when users publish a duplicated/cloned/copied topic		Refer to the listed KB article for details.
VA-Web Client PRB1288212 KB0717976	The Virtual Agent does not translate based on the user language while using the internationalization plugin		Activate the German translation plugin in a London instance. Choose the user (ITIL or system administrator) session language as German. Navigate to https://<yourinstance>.service-now.com/csm with the user. Start a chat with the Virtual Agent. Notice that the basic information available to the user from the system is still in English.
Virtual Agent Platform PRB1326746	The Virtual Agent widget icon is missing in some instances	The chat bubble icon used in the Virtual Agent widget for Service Portal is missing in some instances. This causes the widget to show only a colored circle with no icon in it.
Visual Task Boards PRB717965 KB0685995	Visual Task Boards ignore query business rules		Create a query business rule on a given table, for example, a demand [dmn_demand] that restricts the visibility to the records submitted by a user only. //SCRIPT// (function executeRule(current, previous /null when async/) { if (gs.isInteractive()) { var u = gs.getUserID(); var qc = current.addQuery("submitter", u); gs.print("query restricted to user: " + u); } })(current, previous); //SCRIPT// Impersonate an ITIL user. Create a demand. Navigate to the list of demands. Notice that only the demands submitted by this user are visible. From the list of demands, right-click the State field and select Show Visual Task Board to create a Visual Task Board Demand by State. Notice that you can see all demands in the Visual Task Board, not only the ones submitted by the user.
Vulnerability Response PRB1326412	The following error message appears in the system logs: 'getEntryScorePercent in sn_sec_cmn.CalculatorHelper throws undefined variable error'
Vulnerability Response PRB1338470	Updating the work notes for the vulnerable group record will update all related vulnerable items work notes
Walk-Up Experience PRB1325321	Interactions in the Walk-up view are slow for large task tables	When users open an interaction and change the view to Walk-up, it takes more than one minute to reload the form.
Web Services PRB656768 KB0597958	Invalid PowerShell script in the REST API Explorer for the POST request	In the REST API Explorer, the snippet for PowerShell is missing a curly brace. This causes the script snippet to include some angular variables and makes the script unusable.	Refer to the listed KB article for details.

All Other Fixes

To view a list of all other PRBs fixed in New York, refer to All other New York fixes.

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Release version

New York security and notable fixes

The New York Early Availability release contains important problem fixes.

New York was released on July 25, 2019.: Build date: 07-16-2019_1636; Build tag: glide-newyork-06-26-2019__patch0-hotfix2-07-10-2019

Important: For more information about how to upgrade an instance, see Upgrade to New York.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of New York fixed problems, see KB0748891.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in New York: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

Security-related fixes

Important fixes in New York

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Instance Automation PRB1290818	The clone reEncryption operation fails	After a clone, Safenet is unable to re-encrypt when the table is sys_encryption_context, the column is encryption_key, and the name is 'Encrypted Export Attachment' because the field has a read-only sys_policy.
List v2 PRB570571 KB0522575	In List v2, related list and embedded list personalizations are not working, and the related list layout is cached against the user role instead of the individual user	On related lists in List v2, if User A personalizes the related list, User B can see the change. However, if User B tries to reset to default, it does not allow this. In addition, forms and related lists are cached per the user role. When User A personalizes the related list on a form, all other users with the User A role can see the personalized form.	Log in to a base system where this issue is occurring. Add the same set of roles to two different users. For more information, see the product documentation topic Assign a role to a user. As User A, configure the list layout. For more information, see the product documentation topic Configure the list layout. As User B, navigate to the same list. Notice that the list layout is personalized by User A. Also notice that Reset to Column Defaults only appears when that user has already personalized the list.
Import / Export PRB1331240 KB0743756	The features 'Test connection' and 'Browse' in LDAP can time out, and the LDAP monitor may show the connection status as 'Not Connected'		Refer to the listed KB article for details.
Email PRB1321771 KB0722879	The scripted evaluation of the To, Cc, Bcc, From, and Reply to values in the email client template does not work	Performing scripted evaluation of the To, Cc, Bcc, From, and Reply to values in the email client template or email client does not execute correctly. In some cases, it displays 'Invalid function definition'.	Define an Email Client Template with the following values: Table: incident Any one of To, Cc, Bcc, Reply to, From (London and Kingston) fields: javascript: (function() { return 'test.user@example.com'; }()); Open the Email Client from an active incident. An error message 'Invalid function definition' is displayed. Alternately, add the following script to the To, Cc, Bcc, Reply to, From fields: javascript: gs.getProperty('glide.email.username'); Notice that no values are populated.
Transaction and Session Management PRB1319553	Tomcat counter does not decrement properly, causing the node not reachable or UI unusable	Some of the symptoms on an affected node: Requests are not processed, causing the UI to be unusable. Many exception messages in the logs, such as EOF, IOConnectionTimeout, CloseChannelException, or Broken Pipe. Perform a heap dump and inspect the LimitLatch object to see the count value. If it's 10,000, the issue is occurring. Inspect the xmlstatsduration on BigData. If the value is high for a long time and the histogram looks like a solid rectangular block, it represents a high response time. A large number of requests and response objects hold the majority of heap memory.
Service Catalog PRB1335246 KB0748703	Assigning the variable to null causes java.lang. NullPointerException and can result in variables not displayed on lists/reports		Refer to the listed KB article for details.
Reporting PRB1204046 KB0656974	Accessing a public report of the type 'List' deletes the default record of the report table from sys_ui_list, causing the default list for a table to revert to its system-generated version	Accessing the results of a public report from the type 'List' causes the default record from the sys_ui_list table to be deleted. Any list layout configured by the administrator is lost. In addition, a record is created by the guest user on the sys_ui_list table with an empty 'View' field.	Navigate to Reports > View/Run > Create a Report. Create a report from the incident table with the type 'List'. Click Save. Click the drop-down next to Save to click Publish and Copy Public URL. Open an incognito window to make sure there are no active sessions in the system. View the URL copied in Step 4 and close the browser. Refresh the list from Step 3. The task list is no longer there.
Knowledge Management PRB1323922 KB0724514	Non-admin users are unable to see some knowledge fields or unable to make some changes in the knowledge article after migrating to Knowledge V3	The issue is identified when migrating from Knowledge v2 to v3. It can cause permission issues for non-admin users on some of the kb_knowledge fields depending on the field level ACLs on kb_knowledge. Here are two symptoms: Non-admin users are unable to see some fields in the knowledge list or form. Non-admin users are unable to make changes to the knowledge record.	Verify if the instance has any ACLs that satisfy the following filter condition: Navigate to https://<instance_name>/sys_security_acl_list.do (or Access control list from Navigator menu) Add the following filter condition for the list view: Name 'starts with' 'kb_' Description "contains" "ACL has been created by the Knowledge Management V3" Advanced "is" "true" If any record exists, verify if any ACL contains script in the following pattern: new KBKnowledge().canRead/canWrite/canCreate/canDelete (without answer = ) If any record exists, the instance may be impacted by this issue. This issue's symptoms are: Log in as 'non-admin' user with contribute access to any knowledge base Navigate to kb_knowledge_list.do Verify if any column like short description, number shows blank values OR Try to update the kb_knowledge record Refresh the page. The recently updated changes are not persisting.
Platform Performance PRB1274858 KB0717049	When users have a large number of open chats, they experience slowness after logging in	Users experience slowness after logging in when they have a large number of open chats. This may vary from 5 to 10 seconds of delay to 1 or 2 minutes depending on the number of chat records.	Refer to the listed KB article for details.
Service Mapping PRB1319185 KB0720648	Slow 'discovery. device.complete' event processing, due to checkSwitch function in VMLayer2ConnectionStrategy	The processing of Discovery's 'discovery.device. complete' events is slow for certain devices. This can cause a general instance performance issue if they cause a hold-up or slowdown of event processing.	Refer to the listed KB article for details.
Event Management PRB1328549	The alert query job is causing out of memory errors and is stuck on high rate of alerts and big CMDB topologies	The alert rate has been increased to reach 15 alerts per minute.
Lists PRB1282493 KB0721365	Warnings in instance logs: 'org.mozilla.javascript.Ecma Error: "i" is not defined'		Log in to an instance as the administrator. Navigate to logs. The repeated log messages are seen: 'org.mozilla.javascript.EcmaError: "i" is not defined. Caused by error in sys_ui_context_menu.5333d89053301300 edf6296906dc3483 at line 10.'
Upgrade Engine Issues PRB1333005 KB0749551	Navigator missing due to upgrade	The navigator is blank after upgrading from an instance where the Templated Snippets plugin is active.	Refer to the listed KB article for details.
Knowledge Management PRB1325588 KB0725784	The kb_search page does not load		Navigate to Service Portal. Try to access the knowledge search page URL: /sp?id=kb_search. Notice that the page does not display. The widget keeps loading indefinitely. Hold down the Ctrl key and right-click the page. Select Widget Options Schema. Close the pop-up window. Notice that the page is displayed.
MID Server PRB1320230 KB0720860	Discovery Schedules end up 'Canceled' because all MID Server threads are blocked by Shazzam and DNS probes, due to HTTPS port probes getting stuck	Shazzam Probe gets stuck on HTTPS scanner, blocking all other worker standard threads.	Refer to the listed KB article for details.
Workflow PRB1329089	Workflows are not triggered on the records after the upgrade	Workflows are intermittently not triggered on the records such as REQ, RITM, and CHG after the upgrade.
Service Catalog PRB1325867 KB0728538	Unable to update catalog tasks if the 'Email' or 'URL' type variables are present in the variable editor		Refer to the listed KB article for details.
Service Portal PRB1332227 KB0747365	Service Portal only accepts the 'yyyy-MM-dd' date format and the 'HH:mm:ss' time format to trigger the UI policy	When users have a different date format other than 'yyyy-MM-dd', any UI policy for past and future date validations fails in Service Portal.	Create a catalog item (optional). Create a variable in it for the type of date with the name start_date. Create a UI policy with the following condition: When to run : [start_date] [before] [today] Run Script : True Execute If true: function onCondition() { alert('true case: before today'); } Set the date format of the logged in user to YYYY-MM-DD. Navigate to Service Portal, and set some date prior to today. Notice that the alert appears. Set the date format to DD/MM/YYYY. Navigate to Service Portal, and set some date prior to today. Expected behavior: The alert should appear. Actual behavior: The alert does not appear.
SkyNow Mobile - Backend PRB1332524 KB0744545	An error occurs on the ServiceNow Agent mobile app when users access the activity stream	When users access the activity stream on the ServiceNow Agent mobile app, an error occurs if there are 'Sent/Received Emails' entries.	Refer to the listed KB article for details.
Forms and Fields PRB1281582 KB0714660	When users download an attachment using Microsoft Edge, the message at the bottom of the page calls the file 'sys_attachment' instead of its actual filename	Attachments in Microsoft Edge (found on 42.171) are downloaded as sys_attachment.do instead of their correct names and extensions. Once the file is downloaded, it is saved as 'sys_attachment.do'. Due to this, the file cannot be opened in the system, and the name and the extension have to be changed manually to access them.	Open a pre-Madrid instance using the MS Edge browser (Windows 10). Navigate to an incident form. Upload a properly named file as an attachment. Attempt to download the file. Notice that regardless of the attached file name, the prompt at the bottom of the page shows 'What do you want to do with "sys_attachment.png'''. Navigate to any record that has an attachment. Download the attachment. You will get a pop-up window to save the document 'sys_attachment.do'. Navigate to the folder where the attachment is saved. Notice that the file is saved as 'sys_attachment.do' instead of the correct file name and extension. The file cannot be accessed because the system identifies the extension as *.do, which is not recognized.
Email PRB1329356 KB0744354	SLAs are not attached automatically when an email comes in and a ticket is created	The task_sla is not attached when a task is created from an inbound action even though the start condition matched the SLA definition. It only gets attached when an update is made on the task.	Refer to the listed KB article for details.
Service Portal PRB1321470 KB0744537	The reference search is not loading in Service Portal	This issue is occurring intermittently.	Log in to a Madrid instance. Update the reference qualifier of the parent field in the alm_asset table to simple. Open any record of the alm_hardware table in the Service Portal view. Click the parent field and type `Apple MacBook`. Notice that the following message displays: 'Searching.…'.
Service Portal PRB1318204 KB0725005	The date picker for the glide_date field does not automatically close when selecting a date	The date picker doesn't close even after choosing a date and users have to click outside for the date picker to close.	Refer to the listed KB article for details.
Forms and Fields PRB1318042 KB0744640	The 'Personalize Form' and 'More options' pop-up lists cannot be closed	Users cannot close the 'Personalize Form' and 'More options' pop-up lists by clicking the icons again or clicking outside the lists.	Refer to the listed KB article for details.
Lists PRB1326698 KB0726464	Non-admin users can create global lists with the available fields in the alphabetical order when personalizing the list layout	When users personalize a list, if they click OK before the list selections load and the value '--' is the only value present on the right, a new global list will be created and is visible for all users.	Refer to the listed KB article for details.
Event Processing PRB1239891	The event claiming is slow when trying to support claims on multiple queues at the same time
Templates PRB1114486 KB0696752	In a template, setting a glide list type field with choice values results in a 'not found' pop-up with a null URL (null_list.do)	If the glide list field uses a choice list and does not reference a table, users cannot select any value in the template. It shows the standard reference list modal with a broken URL.	Refer to the listed KB article for details.
Service Level Agreement (SLA) PRB1327989	If the duration of an SLA definition is greater than 115 days 17:46:39 hours (equivalent to 9,999,999,999 ms), any workflow SLA percentage timer activities will finish almost immediately
Service Portal PRB1322786	Issues with Service Portal Designer and invalid portal CSS variables
Lists PRB1322353 KB0726343	The system generates 'loadRow failure' warnings when users execute certain lists for the first time after the upgrade		Refer to the listed KB article for details.
Service Portal PRB1250935 KB0749086	The following error occurs when opening a non-form Service Portal page: 'Unable to submit form, g_form is not defined. A valid form must be open before setting values'		Refer to the listed KB article for details.
Event Management PRB1258563 KB0714146	During the upgrade from Kingston to London, if the Event Management plugin is activated, there can be skipped errors related to sys_hub_action_type_definition files		Refer to the listed KB article for details.
Application Navigator & Banner Frame PRB1328367 KB0727700	The banner image cannot be changed in Madrid		Navigate to 'Basic Configuration UI16'. Define a new image for 'Banner image for UI16'. Save. Refresh the page. Notice that the default logo is still showing. Navigate to 'Basic Configuration UI16' again. Notice the banner displays. However, the banner comes back when the page is refreshed.
Service Catalog PRB1321520 KB0723666	Variable with a tree picker attribute doesn't show any results if a reference qualifier is applied	No values are displayed for a Reference catalog variable when the variable has 'tree_picker=true' attribute.	Create a reference type catalog variable. Choose the reference as 'Category [sc_category]'. Reference Qualifier: Simple Reference Qualifier Condition: 'Active' 'is' 'True'. Set the variable attribute 'tree_picker=true'. Submit the variable. Click Try It for the catalog item. Click the magnifying icon for the variable. The pop-up does not show any results.
Forms and Fields PRB1326749 KB0749057	The correct sys_popup view is not displayed for the reference fields after the configuration	After the sys_popup view configuration, the customized sys_popup view is not displayed when users click the reference fields icon to preview the record. It only works when the form is in the default view.	Navigate to the incident_list record. Configure the sys_popup view for sys_user. Navigate to any existing incident (the default view) and click the Assigned To reference icon. The sys_popup view of the sys_user view appears. Change the incident to the Major Incidents view and click the Assigned To reference icon. Expected behavior: The sys_popup view should appear. Actual behavior: The sys_popup view is showing only for the default view of the form.
Change Management Conflict Detector PRB1333589 KB0745577	The Conflict Calendar UI action does not work if glide.sys. date_format is not set to the default 'yyyy-MM-dd'	When the system property 'glide.sys.date_format' is not set to the default 'yyyy-MM-dd', after users click Conflict Calendar on a change_request record, the Conflict Calendar page opens but no information is displayed.	Make sure the Change Request Calendar [com.snc.change_request_calendar] plugin is active. Change the system property glide.sys.date_format from the default 'yyyy-MM-dd' to 'dd/MM/yyyy'. Open a CHG record with CI and populate the start date and end date. Click Conflict Calendar. Notice that the Conflict Calendar page opens but never loads. Also, instead of the current date being displayed at the top as 'Wednesday, 27 March 2019', the following is displayed: 'undefined, Nan undefined Nan'.
Forms and Fields PRB830143 KB0743844	Images cannot be replaced, previewed, resized, or updated properly	The Insert/Modify dialog is used by TinyMCE and wiki text fields. The dialog does not replace, preview, resize, or update images properly; and console errors are generated when updating an existing image from TinyMCE.	Create or open a KB article. In TinyMCE, click the 'Insert/edit image' icon. For the Type field, select 'Image Library'. Select an image from the library, and attach. Return to the record, and select the image you just added via Image Library. Click the 'Insert/edit image' icon. Notice that the preview of the image is not shown, and the size is editable but the Save button is grayed out. Select a new image using the magnifying glass icon. Notice that the preview updates but the size is incorrect. The following error appears: 'Uncaught TypeError: Cannot set property 'value' of null'.
Persistence PRB1323070	DBNamesChecker cache flush causing transient performance degradation/semaphore exhaustion when multiple sys_dictionary records are updated/deleted	When tables are dropped as part of a maintenance operation and the sys_dictionary and sys_db_object tables records are altered, this results in a cache flush of the DBNamesChecker cache which then causes slow queries and performance degradation as it is rebuilt by all the nodes.
Lists PRB944753 KB0696749	'Omit new condition' does not work		Refer to the listed KB article for details.
Persistence PRB1289739 KB0696765	String fields are truncated when an emoji is inserted	Emojis are supported by the String (Full UTF-8) type. If an emoji is used in the regular String type, the string is truncated.	Refer to the listed KB article for details.
Email PRB1327655 KB0746840	Quick messages do not render accurately in the email client template	Quick messages do not render accurately in the email client template. The <div> tags are inserted around the new line characters.	Create a table in a quick message that has two rows and one column. In the first row, type `Thank you for replying to this email.` in one line and `We will get back to you soon enough.` in another line. In the second row, type `Regards,` in one line followed by the name of the agent in another line. Open an existing case record or create a case. Click the Email button in the upper right tab of the case form. Select the quick message you just created. Notice that the rendering is incorrect as the <div> tags are incorrectly added in the email.
Change Management Risk Assessment PRB1334026	Incorrect message shows up on the Change Request form	When all the risk conditions are inactive and a risk assessment is taken, the message 'No matching Risk Conditions - Risk and Impact unchanged' shows up on the form. However, the message should not pop up because users are not using the risk conditions.
Discovery PRB1319717 KB0722882	The Discovery schedule cannot progress if it encounters a device with multiple IP addresses	The 'discovery_device _history' records are deleted for devices with multiple IPs. As a result, the Discovery schedule fails to complete during the execution.	Have a network switch or other CI with multiple IP addresses on one device. Include the network switch in a Discovery schedule. Run the Discovery schedule.
Forms and Fields PRB1316118 KB0721945	Unable to update or delete the icon/picture after copying a catalog item		Open any catalog item, for example, 'Apple iPad 3'. Upload a new image for the item icon or picture. Save the catalog item. Click the Copy button on the catalog item form. Notice that the picture for the newly copied item is not editable. The attachment record associated with the new catalog item does not have the correctly linked sys_id. It still references the old catalog item.
MID Server PRB1330396 KB0743123	The MID Server 'start.bat' fails to check if a Windows Service already exists for the installation folder before creating another service	The batch file for starting a MID Server ('start.bat') attempts to create a new service for the service name given in the wrapper-override.conf file, if it doesn't already exist. It does not first check if there is already an existing Windows Service with a different service name for the same installation agent folder.	Install a MID Server using the installer, and start it. Edit the agent/conf/wrapper-override.conf file to change the value of the wrapper.name parameter (perhaps to the default 'snc_mid' Windows Service name). Run start.bat. Notice that now you have two Windows Services with the same display name and both running for the same MID Server installation folder.
Change Management Risk Assessment PRB1331270 KB0743775	The risk is not evaluated for Change Management - Risk Assessment when there are no active risk conditions	When the Change Management - Risk Assessment plugin is activated and there are no active risk conditions, the risk is not evaluated. The following message appears: 'No matching Risk Conditions - Risk and Impact unchanged'.	If you are using the original Change Management - Risk Assessment [Legacy] plugin (com.snc.change.risk_assessment): Set all risk conditions to be inactive. Create a change request with the category Hardware and the risk set to High. Fill out the risk assessment and set the last option for every question. Submit. If you are using the new Change Management - Risk Assessment plugin (com.snc.change_ management.risk_assessment): Deactivate all risk conditions. Navigate to any change request that matches a risk assessment.
Change Management PRB1331188	The removal of the demo data also removes the ITIL role	The Change Management - ATF Tests plugin (com.snc.change_management.atf) has a file that includes the 'itil' sys_user_role record as the demo data. Therefore, when a user requests the removal of the demo data, the ITIL role is removed from the instance.
Discovery PRB1308592 KB0744972	The PowerShell script queries the registry slowly when running 'Windows Classify' and 'Installed Software'	Windows Discovery takes a long time to complete and has errors such as 'PowershellProcessRunner was interrupted to complete in 600 seconds' in the classification phase.	Refer to the listed KB article for details.
Application Navigator & Banner Frame PRB1315340 KB0717294	In List v3, dragging a filter to favorites does not work		Activate List v3. Navigate to any list. Drag the filter to favorites. Notice that nothing happens.
Forms and Fields PRB691557	The UI property glide.ui.scroll_to_message_field does not work properly with void showFieldMsg (input, message, type, [scrollForm])	The scroll down feature is expected to work with the error message. The glide.ui.scroll_to_message_field property determines whether the form scrolls down to a field when an error message is displayed below it. Journal fields associated with the activity stream are a little different than most other fields because there can be multiple fields but only one displayed at a time, with a toggle available to switch between the different fields. The property does not work for these fields.
Service Catalog: Service Portal Widgets PRB1312685 KB0715811	Labels are not displayed for the check box in Service Portal		Refer to the listed KB article for details.
Automated Test Framework PRB1334120 KB0748489	Users with the snc_internal or the snc_external role do not have access to VariableQueryParser and ATFQuery ParseAjax script includes	Users with the snc_internal or the snc_external role do not have access to VariableQueryParser and ATFQueryParseAjax script includes, preventing the 'Set the variable values' test step from working in ATF.	Activate the Explicit Roles plugin. Confirm that the user Abel Tuter only has the snc_internal role. Create an ATF test. Add the following test steps: Impersonate Abel Tutor. Search for a catalog item using the search term Laptop, and confirm that the search returns 'Developer Laptop (Map)'. Open the catalog item Developer Laptop (Mac). Set the variable values as follows: Adobe Acrobat: true Additional software requirements: false Run the test and ensure that the Client Test Runner screenshot mode is 'enable for all steps'. Expected behavior: On the catalog item form, Adobe Acrobat is checked and Eclipse IDE is unchecked. Actual behavior: On the catalog item form, Adobe Acrobat is not checked and Eclipse IDE is checked. The following warning appears in the logs when executing the step to set the variable values: 'Security restrictions on script include: VariableQueryParser'.
Change Management PRB1321374 KB0723621	The CAB Workbench change request form does not support dot-walked fields, which causes the error message 'Cannot read .value of undefined (task[fieldName].value)'	When a dot-walked field is added to the CAB Workbench Change Request form view, the field value does not display correctly in the CAB Workbench. The error 'Cannot read .value of undefined' is displayed in the JavaScript console.	Refer to the listed KB article for details.
MID Server PRB1328998 KB0727945	Windows Discovery Probes that use Powershell Remote Execution framework may be blocked from executing Powershell scripts on the target	When the MID Server is configured to use WMI, when a Discovery Probe that tries to execute a Powershell script on the target, script execution may be blocked by the target's ExecutionPolicy settings. For short scripts, the script does not need to be copied to the target and invoked through Powershell, so short scripts should be able to be run without requiring changes to ExecutionPolicy on the target. Additionally, anti-viruses may block the script execution. The Powershell command is run with EncodedCommand to encode the parameters with MD5, and that is seen as potentially malicious by Anti-Virus software, including Crowdstrike. This is in addition to using the $admin share and executing from the Temp folder, which can also be considered indicators of potentially malicious code. This is a false positive, but will prevent that probe from running.	Refer to the listed KB article for details.

Other notable New York fixes


Problem	Short description	Description	Steps to reproduce
Activity Stream PRB1317377 KB0750489	The attachment of articles is not working properly	Attaching a KB article after posting the additional comments is concatenating the KB articles and the previous additional comments posted.	Open an existing incident. Navigate to the Comments and Work Notes tab and add an additional comment. Notice that the additional comment is added to the notes area. Search for an article and attach the article to the incident. Notice that the new update looks like: [Additional comment added in Step 3> + [knowledge article>. Search for another article and attach the same. Notice that the new update looks like: [Additional comment added in Step 3> + [Knowledge article added in Step 4> + [Knowledge article added in Step 6>. And this continues in a loop.
Activity Stream PRB1317990 KB0745578	The Show More option is not visible in the Visual Task Board (VTB) if there is a numbered list	The journal field on the Visual Task Board is truncated and does not display the Show More option.	Refer to the listed KB article for details.
Activity Stream PRB1319070	When an HTML field containing a <style> tag is added to the activity stream, it is applied to the entire form	When the property glide.ui.escape_text is set to true, if an HTML field is updated with the <style> tag and it is added to the activity stream, the style is applied to the entire form.
Activity Stream PRB1324741	A warning message is displayed in the log table for the user preference 'glide.ui.sys_user _group.stream_input'
Agent Workspace PRB1328336 KB0745020	Templates do not appear on Agent Workspace unless it is assigned to the user	When creating and using templates on Agent Workspace, they do not appear unless the user field on the template form is filled out. This means they must be assigned individually. Group and global templates do not appear.	Impersonate System Administrator. Open any incident record. Create an Agent Workspace form for the incident table. Create a template against the incident table where the User field is empty. Open Agent Workspace and open an incident record. Click the Templates tab within the incident record. Expected behavior: The newly created template should appear. Actual behavior: Group or global templates do not appear.
Antivirus Scanning PRB1343109	The Updated and Updated by fields of a record are updated if the attachments in the record are viewed or downloaded		Navigate to a record that has attachments. Check the Updated and Updated by fields. Click View for one of the attachments in the record. Check the Updated and Updated by fields again. Expected behavior: The Updated and Updated by fields should not change. Actual behavior: The Updated and Updated by fields are updated to the current time and current user.
Application Installation Engine PRB1308189	Choice elements always have an English value when installing a scoped app on an instance	Language values are overwritten to 'en' for the choice field when installing a scoped app on a new instance.
Application Navigator & Banner Frame PRB1324918 KB0725232	The application navigator fails to load the page due to the malformed link type URL	The application navigator shows the loading circle spinning and fails to load the page.	Log in to a Madrid instance. Type `sys_app_module.list` in the filter navigator and press Enter. Open an application module that has the link type 'URL (from Arguments:)', for example, 'Problem Properties'. Type a malformed single '%' separator character into the URL instead of '%20', for example, between 'Problem' and 'Management'. Navigate to the homepage and refresh. Notice that the application navigator goes into a loop showing the loading circle spinning and fails to reload the page.
Application Navigator & Banner Frame PRB1328032 KB0743969	If accessibility is enabled, an icon from the application navigator is visible even when a user cannot see any modules and the filter is hidden		As the admin, navigate to System Definition > Application Menus. Disable all application menus that an ESS user would see. Normally these are the ones with snc_internal as the role or with no roles. Impersonate an ESS user and verify that the filter navigator is hidden. In General Settings, enable Accessibility. Refresh the homepage. Expected behavior: The 'all apps' icon should not be visible. Actual behavior: The 'all apps' icon is visible.
Application Navigator & Banner Frame PRB678739	The navigator appears on the left of the login page even though users have not logged in to the instance	The CMS page is observed sporadically with navigator when the user logs in to the backend instead of the default navpage.do. Sometimes, the login page is observed with the navigator on the left even though the user does not log in to the instance.
Approvals PRB1333336	Users without any roles cannot see the preview of the item they try to approve
Asset Management PRB1332050	Assets are auto-created for non-expected model categories after the upgrade
Asynchronous Message Bus PRB1325392 KB0726561	The AMB Java Client of the MID Server sends requests to subscribe with null Glide sessions		Refer to the listed KB article for details.
Authentication PRB1176938	The session timeout message is garbled when the language of the message is set to Japanese	This issue happens when the system locale is in Japanese on the OS level.	Log in to the instance, and uncheck the 'Remember the password' box. Install the i18Njapanese plugin. Navigate to sys_property.list, then navigate to glide.ui.session_timeout. Set the value to one minute and save. Navigate to sys_user, and search 'guest'. Change the language to Japanese. This will show the session time out message in Japanese. Wait for one minute. Notice that the session time out message is garbled.
Authentication - SSO PRB1314824	Collision detection errors appear when activating the Integration - Multiple Provider Single Sign-On Installer plugin
Automated Test Framework PRB1320878 KB0743737	ATF tests run slowly taking several minutes, and the message 'Waiting up to 60 seconds for page to be calm' displays while processing	The wait mechanism gets stuck and the test fails due to the timeout.	Refer to the listed KB article for details.
Change Management Conflict Detector PRB1348094	When the change request conflict status is 'No conflict', any other infoMessages/ ErrorMessages will be cleared on form load
Change Management PRB1325875	The Change Schedules landing page keeps loading without any response	The Change Schedules landing page keeps loading without any response. NullPointerException errors are also generated in the log file if the owner of one of the change schedule definitions does not exist in the sys_user table.
Change Management PRB1329048	Using the accept/decline/tentative options to respond to a CAB Meeting invite no longer updates the Attendance field on the appropriate attendee record
Change Management Risk Assessment PRB1294688	The change risk assessment is using the actual value instead of the weighted value	The change risk assessment is using a sum of actual values. However, it should use a sum of actual values multiplied by each question's weight.
Chat PRB1236689	If a Connect Support conversation that is being transferred is closed before the receiving agent accepts it, the conversation comes back after a refresh		Start a new Connect Support conversation. Accept the chat and send messages back and forth. Click the Connect action Transfer and select a person in that queue. Before the other agent accepts, click the End Chat button as the end user or the agent in the $c.do window. As the agent, click the X next to the conversation to remove it from the conversations list. Refresh the $c.do page. Expected behavior: The conversation should be gone since it is closed. Actual behavior: The conversation comes back even if it is closed. Users need to set the live_group_member record to inactive and set 'visible' to false to make the conversation go away.
Chat PRB1282088 KB0714805	In UI15, Connect Chat conversations do not show new messages or the message history	When users use Connect Chat in UI15, the messages between users do not appear in the chat window.	Refer to the listed KB article for details.
Chat PRB1324734	When an incident/case is raised from a chat, the chat entries logged in the incident activity are duplicated		Initiate a chat from a chat queue by impersonating Abel Tuter. Impersonate the queue agent from another browser and accept the chat. Add some comments and then raise an incident using the 'Create incident' action in the chat. Save the incident. Notice that the activity has duplicated entries for the chat.
Chat PRB1332090 KB0748053	The Connect sound notification for users entering a support queue is not working		Install the Connect Support plugin with the demo data. Navigate to sys_properties.list, and search the name 'glide.connect.support.enter _queue_audio_alert'. Change the value to 'true', and save the record. Navigate to the chat queue. Open the same instance in another browser or a new incognito window and impersonate an agent. Make sure the Connect audio notification is set up from the system gear icon. In the user's Connect queue window, type something for the chat. Notice that there is no sound notification on the agent's side when the chat is opened.
Cloud Management Application PRB1317589	The server type and the version are not being passed to the MID Server
Cloud Management Application PRB1321557 KB0722349	When Cloud Discovery runs, error messages appear in the system log table	When Cloud Discovery runs, the system log table is flooded with this error: 'Failure occurred while scrubbing logs returning the recieved input.: no thrown error'.	Refer to the listed KB article for details.
Cloud Management Application PRB1322470 KB0746255	MID Server memory leak due to the accumulated Camel Context for each call to the cloud provider	After each Cloud Discovery schedule runs, the MID Server memory accumulates until MID Server runs out of memory. Heapdump shows that JmxBeanServer is retaining references to Camel Contexts/Routes thus causing the leak.	Set up cloud accounts. Kick off several discoveries for the Cloud Schedules. After each discovery, take MID Server Heapdump and verify that the memory usage from the JmxBeanServer object is increasing.
Cloud Management Application PRB1322553	Microsoft has changed Azure Billing API endpoint (Response code 426: Method failed: (/rest/XXXXXX/usage-report))	Azure Cloud Billing fails with "Response code 426: Method failed: (/rest/<<Enrollment No>>/usage-report) with code: 426". This is because Microsoft has changed their Billing API endpoint and retired the old endpoint. Refer to this document for details.
Cloud Management Application PRB1328679	Catalog variables that utilize a Select List type backed by a pool in turn backed by a table with a large number of records cause portal and sc_req_item record form performance problems	Using a large data set for the source of a Lookup Select Box variable can cause the Service Catalog Item form to stop working and potentially cause node-wide low memory and therefore severe performance degradation.
Cloud Management Application PRB1329337 KB0744908	Memory exhaustion due to the 'AWS EC2 - DescribeSnapshots' discovery sensor		Run the 'AWS EC2 - DescribeSnapshots' probe/sensor in an environment with a large number of EBS snapshots. Confirm that the resulting payload is many MB in size. Notice that the corresponding 'ASYNC: Discovery - Sensors' which runs to process the payload uses a large amount of heap.
Condition Builder PRB1203858	An error occurs when users build a related condition from a TPC extended table using a reference field defined on the parent table	The following error occurs when users build a related condition from a TPC extended table using a reference field defined on the parent table: 'Syntax Error or Access Rule Violation detected by database (Unknown column 'sj0.parent' in 'on clause')'.
Condition Builder PRB1318504 KB0723683	When filtering a list on date fields and string text columns at the same time, the date filter is removed from the list condition builder	When a created/updated filter is applied on date fields in a list, if any additional string field is added to the filter with the column search, the original date filter is removed and not applied in the search.	Refer to the listed KB article for details.
Configuration Management Database (CMDB) PRB1321753 KB0723442	The identification engine should check if an instance has the sys_class_path in the CMDB table before using it	Currently, the identification engine uses the sys_class_path when querying for relationships, which may cause issues if the sys_class_path is not present in the CMDB table(s). Therefore, the identification engine should check if an instance has that field before using it.	Refer to the listed KB article for details.
Core Platform PRB1250818 KB0749619	Large static content can cause memory issues	If the static content being fetched is large and is allowed via glide.servlet. static_ content_types, it can trigger out of memory during scaling.	Find a large image attachment. Grab the sys_id of the attachment. Add the attachment's sys_id in a URL, and append it with '.iix', or something as follows: /<sys_attachment sys_id>.iix.
Core Platform PRB1255228 KB0687020	The 'Syntax Error or Access Rule Violation detected by database' error occurs when having a filter condition based on related list on cmdb_ci	Filter condition based on related list on cmdb_ci returns no results and causes an error 'Syntax Error or Access Rule Violation detected by database'.	Make sure that the List v3 plugin is active. Navigate to cmdb_ci.LIST. Apply a filter condition with the following details in Related List Conditions: Table: Certification Element > Configuration Item State is Pending Click Run. Notice that no results are returned and the following error message appears: 'Syntax Error or Access Rule Violation detected by database (Unknown column 'sj0.configuration_item' in 'on clause')'.
Core Platform PRB1259193 KB0683250	The Document Viewer plugin is not working		Refer to the listed KB article for details.
Core Platform PRB1288223	SessionMetricStatsListener can hold on to a large number of references if session debugging is enabled and left running over time	SessionMetricStatsListener can hold on to a large number of references if session debugging is enabled and if many query, script, transaction or other tracked patterns are captured as part of a transaction session debugging.
Core Platform PRB1317176	The Wait for condition/If condition in the workflow fails to work on the date type
Core Platform PRB1317902 KB0722899	The actual class of a CI appears twice in the list of a CI form from London	In London, the class field (sys_class_name) list for CMDB child tables shows a duplicate entry for the existing class incorrectly.	Refer to the listed KB article for details.
Core Platform PRB1322294	GlideElementSysClassName.setDisplayValue inefficiently loads and compares the label information for large hierarchies
Core Platform PRB1325834 KB0744604	The trigger type for a scheduled job is updated incorrectly due to a race condition	The trigger type value is updated incorrectly for sys_trigger records, which leads to repeat jobs being either deleted or executed at the incorrect interval.	Refer to the listed KB article for details.
Core Platform PRB1326424 KB0748825	Choices display incorrectly in the Activities field on a form	When users configure choices in a domain separated environment, the choices display incorrectly in the Activities field where it shows the value or label from a different domain.	Refer to the listed KB article for details.
Currency PRB1319838	The widening of currency fields results in failed alters for var_dictionary currency fields	If a var_dictionary record has the 'Currency' type, the platform will attempt to widen it during batch commits.
Customer Service Management PRB1326957 KB0727672	Users with CSM roles have restricted access to any CSM extended tables		Refer to the listed KB article for details.
Customer Service Management PRB1329009	Performance issues with special handling notes	Adding more Special Handling Notes records causes slowness when users open case records.
Dashboards and Home Pages PRB1241182 KB0717353	The pop-up editing window appears at the bottom of the page when users edit fields in a Dashboards/Homepage widget	If the Dashboards/ Homepage widget has a scroll bar, the pop-up editing window appears at the bottom of the page when users edit fields in the widget.	Refer to the listed KB article for details.
Dashboards and Home Pages PRB1321988 KB0744918	The interactive filter creates a long URL that sometimes exceeds the browser limitation, producing a blank page error 'HTTP ERROR 400'	When a report on a dashboard uses an interactive filter that has the option 'Apply to both database views and tables' selected, the URL that is generated when users drill down a report will have the 'filter condition' string appended multiple times.	Refer to the listed KB article for details.
Database Indexes PRB1302718 KB0727160	The missing index on sys_rollback_ incremental.txn_id causes slow performance during the rollback		Refer to the listed KB article for details.
Delegated Development PRB1179433 KB0692666	Users with the 'delegated_developer' role get the error 'Invalid attempt to access [table_name]' when opening or creating a record		Create a user or find a non-admin user. Give the user the 'itil' and 'delegated_developer' roles. Impersonate the user. Navigate to Reports > Create New. Notice that the error message occurs: 'Invalid attempt to access sys_report'.
Delegated Development PRB1319914 KB0727863	For users with the delegated_developer role, they can only see 'undefined' instead of the available update sets in the update set picker		Refer to the listed KB article for details.
Delegated Development PRB1332095 KB0749185	Users with the delegated_developer role that otherwise pass the 'create' ACL rules on sys_update_set are not able to create new update sets		Refer to the listed KB article for details.
Discovery PRB1151762	The UI view 'Switch with Routing' uses white space in the name, causing related lists to not show any data	The UI view 'Switch with Routing' does not comply with the naming standards, which causes related lists to not show any data.
Discovery PRB1189849 KB0728383	When a server is discovered with a Windows 2016 OS, the CIs are discovered but the storage devices and file systems info are not populated	The Windows Storage sensor shows the error 'WMI Disk Drive not found for Disk'. The Discovery log may show 'Sensor error when processing Windows - Storage 2012: WMI Disk Drive not found for Diskundefined'.	Refer to the listed KB article for details.
Discovery PRB1293839 KB0713196	Provisioning of VMware virtual machines (VM) fails with duplicate relationships when the vCenter event collector is active		Start the vCenter event collector on a busy vCenter, and pick a vCenter on which VMs are frequently created and destroyed. Let the vCenter collect events for a few days. Search for duplicate relationships between a VM and its datacenter. Attempt to perform an action in CMP that requires identification of that VM.
Discovery PRB1294994 KB0743631	Help the Help Desk creates an empty computer CI if glide. discovery.hostname. include_domain is true, and leaves the ECC input in the Ready state	The ECC queue records created by the Help the Help Desk script are not processed if the Discovery property glide. discovery.hostname. include_domain is true. A new computer CI is created but with no details. The WMILoader ECC queue input remains in the Ready state.	Refer to the listed KB article for details.
Discovery PRB1298290	Duplicate Discovery jobs running after the London upgrade	Duplicate Discovery schedules are triggered and schedulers are overloaded.
Discovery PRB1316422	Network adapter/IP address records get deleted in devices with multiple NIC's with the same MAC address
Discovery PRB1318561 KB0719785	When Windows Server 2019 is discovered, it is incorrectly classified as a Computer CI instead of the Windows Server CI, and the Hyper-V discovery does not happen		Refer to the listed KB article for details.
Discovery PRB1320970 KB0746795	When the Cisco switch discovery is aborted because of the HSRP VIP used in the process, it is logged as an error		Refer to the listed KB article for details.
Discovery PRB1323765 KB0743843	Discovery may fail to create unique CIs for ESX servers if they share the same serial number		Refer to the listed KB article for details.
Discovery PRB1329036 KB0728493	The horizontal discovery for the MSSQL instance may fail to update certain fields		Edit the value of fields such as tcp_port in an MSSQL instance. Run the horizontal discovery. Notice that the field is not updated with the correct value even though the discovery is successful.
Discovery PRB1348026	The WMI discovery of Windows fails with the error 'Error: powershell is required to complete this operation;' or 'The result file can't be fetched because it doesn't exist'
Discovery PRB1350180	The Windows discovery using the MID service account fails	If users use only the service account on the MID Server service for their Windows credential and do not have any Windows credentials in the credential table of the instance, all Windows discovery probes return details from the MID Server host and not the target that is meant to be scanned. The WMI classify probe returns the hostname of the MID Server, not the target.
Discovery PRB674382 KB0727872	The SNMP - Classify and SNMP - Identity probes include OIDs that are not used by the sensors	The SNMP - Classify and SNMP - Identity Information probes include various scalar and table OIDs that are not used by their sensors.	Refer to the listed KB article for details.
Document Viewer PRB1338624 KB0747506	Rename the 'css' folder to 'styles'	Document Viewer is not working as expected.	Refer to the listed KB article for details.
Email PRB1297888	The recipient fields on the email client page (To, Cc, and Bcc) do not recognize email addresses or user names when they are pasted
Event Management PRB1317275	The JVM is restarted due to the out of memory error caused by the job Event Management - Impact Calculator Trigger
Field Service Management PRB1322481	Ajax call on every form load (UI script - Appointment Booking ConfigHelper and getTranslated Messages ForAppBookingConfig())	Since upgrading to the London release, UI script AppointmentBooking ConfigHelper makes ajax call to getTranslated Messages ForAppBooking Config on every form load. This issue occurs only when the Appointment Booking plugin is activated.
Flow Designer PRB1333501	The Flow Designer filter widget does not work in the Trigger configuration or the Lookup records
Forms and Fields PRB1032465 KB0636088	Unable to use previous reference values (GEM) for GlideLists in the Set Field Values step		Create an ATF test. Add the following test steps: Impersonation [User: Abel Tutor] Open a new form [Table: Task] Set Field Values [Fields: Additional Assignee List - Use the GEM value from Step 2] Submit the steps. Reopen the Set Field Values test step. Notice that the GEM value is gone, and the description is shown as 'Set the values on the form as follows: Additional assignee list ='.
Forms and Fields PRB1155484 KB0717326	Embedded MP4 or MKV videos do not play on mobile iOS devices		Create a knowledge article from a desktop UI. Attach and embed a video. From an iOS phone, log in with the same user who created the knowledge article in Step 1. Navigate to Self-Service > Knowledge. Open the article. On an Android device, the message 'Downloading' is displayed, and then the video is played in YouTube. However, in iOS, a blank screen is displayed and nothing happens.
Forms and Fields PRB1240707 KB0718483	The glide_list field type with choices configured shows the value of the choices in the list instead of the label of the choices		Refer to the listed KB article for details.
Forms and Fields PRB1265189 KB0717321	Form Layout allows users to create duplicate fields by the database column name without throwing any error		Refer to the listed KB article for details.
Forms and Fields PRB1313002 KB0748829	The UI policy condition based on the Date field is incorrectly triggered on form load when the value is blank in Firefox		Create a Date field on the incident form. Create a UI policy in the incident as follows: Condition: datefield [relative] [before] [7] [days] [ago] Script to run if true: alert ('date too soon') On load: checked UI type (for scripts): All Navigate to /sp?id=form&t =incident&sys_id=-1. Notice that in Firefox, the alert shows on load. However, in Chrome, the alert does not fire on form load as expected since there is no value.
Forms and Fields PRB1321004 KB0727168	When the com.glide.attachment.max_size property is empty, the file limit for upload becomes 1K		Open any sc_cat_item_producer record. On the form, scroll down to the 'Images (desktop view)' section and click Click to add.... Add any .png file that is bigger than 1K and click OK. The following system error message pops up: '<filename> is 3K. The maximum file size is 1K'. The <filename> varies depending on what file is selected. The 3K file size is the file size used in the test.
Forms and Fields PRB1323877 KB0750095	When the Reference to incident tab is selected and focused, the initial display of the form is not set to the top of the page		Open any problem record, and click the tab Reference to incident. Deactivate. Open an open problem record. Using the browser developer tools, execute the following: g_form.setReadOnly('u_incident_number. u_internal_impacted_department',true);. Notice that the form scrolls down to the first section instead of displaying the top of the page.
Forms and Fields PRB1327165 KB0727005	The Open record button redirects to the not_allowed.do page if the URL contains special characters like '<' and '>'	When a URL contains special characters like '<' and '>', the Open record button redirects to the 'not_allowed.do' page which displays the message 'Security constraints prevent access to requested page'.	Create a report with the following settings: Table: incident Type: list Filter: [Created] [after] [2017-01-01 11:00:00] (make sure to input some time in the value as well like 11:00:00) Save the report. Navigate to any homepages and add the report created above. On this report widget added to the homepage, click the preview 'i' icon on any records that are listed. A pop-up preview form is displayed. Click the Open record button. Notice that the link is redirecting to 'not_allowed.do' and that page is displaying the message 'Security constraints prevent access to requested page'.
Forms and Fields PRB1343388	Homepages and dashboards create sys_ cache_flush entries (sys cache_related_ list_user_ personalization, syscache_jelly_ script, syscache_ realform)	When homepages have reports on them, every execution creates many cache entries into the sys_cache_flush table. If a user has set up many reports like this and they are executed multiple times, it could lead up to thousands of entries in the sys_cache_flush table and synchronization can be slowed down between nodes.
Forms and Fields PRB561223 KB0524205	The mandatory field is not enforced if it is a derived reference (dot-walked field)	A derived reference field on a form cannot be made mandatory.	Refer to the listed KB article for details.
Forms and Fields PRB754027	Saving a project task with a percent complete decimal value generates an error 'Percent Complete must be between 0 and 100'	Within the Project module, there is a check to inspect whether the percent complete value is between 0-100. An error occurs when the percent complete value contains a ',' (comma) instead of a '.' (dot).
Governance, Risk and Compliance PRB1338794	Skipped errors on the 'GRC: Policy and Compliance Management' plugin during the upgrade to Madrid	During the upgrade to Madrid, there are files with skipped errors related to the sn_grc, sn_com pliance_pa, and sn_grc_pa plugins.
Guided Tours PRB1323151 KB0743778	The guided tour does not translate the steps even though the sys_ui_message table does contain the translated text		Refer to the listed KB article for details.
HTML Editor PRB1154045 KB0749469	Formatting issue with Knowledge articles in Jakarta	In Jakarta, Knowledge articles do not format correctly when a numbered or bulleted list is used.	Create a Knowledge article. In any text field, click the bulleted or numbered list icon in the tool bar. Type in some text that is long enough so that it wraps to a second line after the bullet/number. Expected behavior: The second line indents and wraps under the line above. Actual behavior: The second line wraps directly under the bullet/number.
HTML Editor PRB1252238 KB0717313	Unable to add links to images or videos in Knowledge Base articles		Create a KB article. Insert an image in the Text field. Select the image. Click the Insert/edit link button. Fill in the URL, Text, and Target fields. Click OK. Expected behavior: Once you click the image, it should redirect to the provided web URL. Actual behavior: Once you click the image, nothing happens.
HTML Editor PRB1319511 KB0720010	Unable to edit an HTML table cell in an HTML field in the Microsoft Edge browser	In an HTML field that uses TinyMCE as its editor that has a table structure, a user is not able to click the cells of the table to edit the data.	Log in to the instance using the Edge browser 42.17134.1.0, EdgeHTML 17.17134. Open any record form that has an HTML field on it which uses TinyMCE, for example, the Text field in kb_knowledge. Try to create an HTML table within this field (a 1x1 table is sufficient). Try to click the cell of this table. Expected behavior: The mouse cursor would be placed within the cell and the user is able to edit the data. Actual behavior: The mouse cursor moves to the bottom of the HTML table and there is no way to edit the data in the cells unless the source code is manually edited.
HTML Editor PRB1340851	Nodes run out of memory when users click the 'Insert/edit link' icon in an HTML editor	Instances with a lot of attachments in the sys_attachments may run out of memory when users try to insert a link in an email.
Human Resources PRB1274476 KB0690083	HR users cannot edit the Assignment group field in the HR case list view		Refer to the listed KB article for details.
Human Resources Service Management PRB1327995	With Restricted Caller Access enabled, emails do not display in the activity formatter in the HR case form		Log in to a Jakarta or Madrid instance. Make sure Notifications are set for HR cases. Open any HR case that has outbound/inbound emails generated. Add 'Sent/Received Emails' to the activity formatter in the HR case. Click Show Email Details to open the outbound email message in the case notes. Notice that the error message appears: 'No such parent record'.
Human Resources Service Management PRB1331543	The navpage.do page cannot be loaded after the knowledge blocks plugin is activated
Import / Export PRB1307775 KB0747570	Scheduled reports may fail to add email attachments if they are run at the same time	Scheduled reports configured to send attachments in an email may fail to add the attachments if they are run simultaneously. When the issue occurs, the email log shows the attachments as processed, but the user does not receive the attachments in the email.	Refer to the listed KB article for details.
Import / Export PRB1323210	The 'Set synchronous import set' business rule causes slow queries	For large implementations, if the number of rows in the sys_import_ set_row table grows in the 10's of millions, the base instance index is not sufficient to result in an efficient query.
Knowledge Management PRB1315924	Labels in the Knowledge Query Facet are not translated
Knowledge Management PRB1320869	Multiple sys_index records are checked in to com.snc.knowledge3	The com.snc.knowledge3 package contains sys_index records, which can generate conflicts during upgrades.
Knowledge Management PRB1324575	New user criteria APIs evaluate knowledge-related user criteria only	User criteria that are not used by any knowledge base are evaluated on the first article opened in the session.
Lists PRB1314733 KB0745480	The journal field is displayed in raw HTML format in the list view if the journal field is moved up as the first column in the list	For tables that have journal field records (Additional comments/ Work notes) in the form, when the journal field is moved up as the first column in the list view, the content is displayed in raw HTML format.	Open an incident list. Configure the list layout. Move the Work notes field to the first position in the list layout. Notice that the work notes are shown in raw HTML format. If you add both journal fields, the issue only occurs for the one added as the first. For example, if you add both 'Work notes' and 'Additional comments' in the list view with 'Work notes' as the first column and 'Additional comments' as the second column, the incorrect behavior only occurs for the 'Work notes' column, not the 'Additional comments' column.
Lists PRB1324041 KB0749647	After the London upgrade, the related list personalization shows unsaved changes	When personalizing the list on a related list, if users click OK to confirm the change, they are presented with a pop-up window confirming if they want to leave the page. The list change takes effect but the pop-up window should not occur.	Open the Incident form. Scroll to the Task SLA related list. Click the gear icon to personalize. Add/remove a column in the slushbucket. Click OK. Notice that a pop-up window shows up asking if you want to leave the site.
Lists PRB633858 KB0662269	The reference list does not render if the field has the 'tree_picker =true' attribute and a reference qualifier dictionary override	If a reference field has the 'tree_picker=tree' attribute and a dictionary override that overrides the reference qualifier, the reference list will not render when users click the magnifying glass icon.	Navigate to the task.assignment_group dictionary entry and change the view to Advanced. Add the 'tree_picker=true' attribute. Navigate to the incident form and click the magnifying glass next to the Assignment group field. Confirm that this functionality works as expected. Create a dictionary entry for task.assignment_group on the incident table. Check the Override reference qualifier option and populate it with: parent.sys_id=287ee6fea9fe198100ada7950d0b1b73. Repeat Step 3. Notice that the reference list does not render. Remove the 'tree_picker=true' attribute from the task.assignment_group dictionary entry. Notice that the functionality now works as expected.
Lists PRB908862	In the Microsoft Edge, the list collector variable resizes to match the width of the choice with the most characters	In the Microsoft Edge browser, the width of the list collector matches the width of the choice with the most characters, which causes an overlap between the list collectors.	In the Microsoft Edge browser, navigate to the sys_user table and create a user with a very long first name. Navigate to Service Catalog > Order Guides. Create an order guide. Add a container with two list collector variables that call the sys_user table. Set a container split between the two list collectors. Click Try It. Notice that the width of the list collector matches the width of the choice with the most characters. This causes an overlap between the two list collectors.
List v2 PRB1292851 KB0717332	If a condition is added to a reference variable with an advanced reference qualifier, accessing the sys_ref_list of the variable directly through the URL results in a blank page		In an incognito browser window (the browser cache plays a role in this), create a reference variable on any item: Set the reference to incident (or anything). Set 'Use reference qualifier' to 'Advanced'. Set the reference qualifier to: javascript:'active=true' (or anything). Get the sys_id of the variable. Navigate to /incident_list.do?sysparm_target=IO: <sys_id>&sysparm_view=sys_ref_list. Expected behavior: The list loads. Actual behavior: The list does not load, and the NullPointerException error appears in the logs.
List v2 PRB640242 KB0714478	The 'Go to' list search does not return results for choice fields such as 'State'		Refer to the listed KB article for details.
Live Feed PRB691751 KB0634453	ITIL users are not able to see replies to comments on Live Feed threads until they post replies in the Knowledge Base articles	This issue is related to replies via Live Feed in Knowledge Base articles. When the Live Feed starts, ITIL users can only see the main comments but not other users' replies. It is only after the ITIL users reply to the comments can they see the replies present in the article.	Refer to the listed KB article for details.
MID Server PRB1306945 KB0721866	The used memory is not released after each run of patterns that execute data parsing steps		Refer to the listed KB article for details.
MID Server PRB1331942 KB0748912	MID Server issues after the Madrid upgrade	After the Madrid upgrade, an error occurs in MID Server: 'Could not decrypt file discovery whitelist after sync'.	Refer to the listed KB article for details.
MID Server PRB663148	Long running commands (SSHCommand Long) stop polling when the MID goes down	SSHCommandLong requires four commands to operate: one to start, one to poll, one to cancel polling, and one to complete (collect results/cleanup). The polling command has a 'repeat_interval' parameter which causes ProbeExecutor to handle the output once and send inputs once each repeat interval. This is set to 'processed' when it starts the polling process. When the MID goes down, including for an update restart, the polling stops and the probe sits there indefinitely.
Mobile PRB1338593	ITIL users cannot assign tickets in the mobile app
On-call Scheduling PRB1324237	When users click an on-call schedule tile, it opens the first on-call calendar in the choice list regardless of the tile selected	When users click an on-call schedule tile, it should open the calendar of the schedule tile. However, it opens the first on-call calendar in the choice list regardless of the tile selected.
Outbound Messaging PRB687308 KB0596172	The REST message call by MID Server does not honor user-specified timeout	If a user sets the HTTP timeout using the RESTMessageV2.setHttp Timeout(int) API for a call made via MID Server, the timeout is not honored.	Refer to the listed KB article for details.
Patterns PRB1315162 KB0719281	Duplication of load balancer serial numbers	When a load balancer is discovered, duplicate serial number records are created in the cmdb_serial_number table.	Probes: Find a load balancer in the CMDB and check to see how many serial number records are associated with it. Discover the load balancer. After the discovery, the number of the serial number records increments by 1. Patterns: Discover a load balancer that results in multiple pages for the horizontal discovery pattern. After the discovery, check the number of serial number records associated with the CI. The number of the serial number records is equal to the number of pages.
Patterns PRB1321400 KB0726918	The 'Azure Database' pattern fails with multiple issues		Refer to the listed KB article for details.
Patterns PRB1322425 KB0724287	The 'sqlcmd' commands in 'MSSql DB On Windows' Pattern fail due to the commands' syntax	The 'sqlcmd' commands in 'MSSql DB On Windows' Pattern fail to authenticate when the password variable is passed with quotations.	Enable the Discovery plugin. Configure an MID server. Enable the pattern-based discovery. Add the required Windows credentials and applicative credentials for the Microsoft SQL Server. Run the discovery for a Windows server hosting the MSSQL database.
Patterns PRB1328462 KB0745217	Duplicate cmdb_model created by 'Network Devices - Pre Sensor'	The duplicate cmdb_model is created when discovering network switches and routers. The duplicates are created by the 'Network Devices - Pre Sensor' script.	Discover a network switch or router using Patterns. Check the cmdb_model table. Notice that it has two models created, one in cmdb_hardware_ product_model with the model name found under Discovery Definition > CI Classification > SNMP System OIDs and one in cmdb_model with the values returned in the pattern.
Patterns PRB1329202 KB0751493	The AWS master account can only discover the first 40 child accounts due to pagination only working on the first page		Refer to the listed KB article for details.
Performance Analytics PRB1323505	The Benchmarks score collection is unable to retrieve monthly aggregate scores for any indicator in PA Scorecard API returning incorrect scores	Benchmarks is unable to retrieve monthly aggregate scores from the PA Scorecard API.
Performance Analytics PRB1331703	The CSS breaks for Analytics Hub with Chrome Version 73 (x-axis missing)	The X-axis of the chart is not visible in Analytics Hub when it is opened using Chrome Version 73.
Persistence PRB1246074	Changing the column type with an update set commit does not change the column type in the database when there is no data in the related table	When committing an update set which includes a column type change (for example, Integer to Decimal or Integer to String or Reference to String or Date/Time to Date), the change is recorded at the sys_dictionary level. However, the type in the database is not changed even though there is no data in the related table.
Persistence PRB1270807 KB0684482	Using two consecutive dot-walked fields of a database view makes the columns show empty values		Make sure the glide.ui.list.optimize system property is set to true. Create a List type report on the Incident Metric database view. Note: Instead of a report, you can also reproduce the issue by configuring the list layout. Add the Configuration item.Asset. Location.Name and Configuration item. Asset.Location.City fields. Make sure there are more than two records that have values for these dot-walked fields in the incident table. Add the following filter in the report: [Configuration Item.Asset.Location] [is not empty]. Notice that both fields are empty.
Persistence PRB1308489 KB0714289	The canceled table rollback leaves the context in the 'reverting' state and cannot restart	The canceled rollback leaves the context in the 'reverting' state. This makes the canceled rollback impossible to restart, rendering the delete recovery tool useless for that rollback context.	Refer to the listed KB article for details.
Persistence PRB1322322	Multiple update actions in the rollback can be mistakenly identified as conflicts, and redundant sys_rollback_conflicts are recorded
Persistence PRB1323880	Delete Recovery shadow tables are not cleaned up and grow unchecked	A high volume of records is being tracked in shadow tables to support Delete Recovery. These records are not cleaned up and can grow rapidly, which may cause performance issues.
Persistence PRB1344744	The revalidation of the database pool by all threads can cause hung transactions
Platform Security PRB1263737	Removing the auto-creation of table.* ACLs	When a field level read ACL is created, in most cases the ACL framework would automatically create a table.* ACL to cover the rest of the fields on that table. The table.* ACL is created by copying the table level ACL. In some circumstances, this auto-creation feature would not create the correct table.* ACL.
Platform Security PRB1327990	The upgrade takes a long time to complete	CMDB alters are triggered for cloned descendants and the same alter is triggered multiple times.
Platform Security PRB1344207	The error 'Cyclicity detected' occurs during the upgrade, which may lead to the cancellation of the upgrade
Policy and Compliance PRB1309969 KB0717794	When users add a large number of profiles to the system, it takes a long time for the system to generate controls and risks, and to update all the related links		Refer to the listed KB article for details.
Project Management PRB1256926	Two 'Save' UI action buttons appear at the same time on the pm_project and resource_plan tables	One of these buttons is supposed to appear on a new record and be available to users who can create or update records on the table, and the other button is supposed to appear on an existing record and be available to users to create or update the records. However, both of these two buttons appear when users load a new record (before inserting).
Project Management PRB1311406 KB0743545	Users without the write access cannot view the program in the Program Workbench	Users that do not have the write access to a program cannot view the program in the Program Workbench. The Workbench redirects to a 404 error page.	Refer to the listed KB article for details.
Project Management PRB1316992	Project tasks created from Microsoft project import have an incorrect Active field value	The status of PPM imported tasks is 'Closed Complete', but the Active field value is 'true'.
Project Management PRB1337300	When users export a project by selecting 'Export to MS Project', an empty XML or an XML with zero bytes is returned	When the project is exported from an instance where the system localization uses ',' (comma) instead of '.' (point) to separate the percentage, an empty XML or an XML with zero bytes is returned. This issue is mainly faced by users using Arabic numerals with decimal comma.
Project Management PRB1337391	Slow performance occurs when updating a project task which is part of a project with over 500 tasks
Project Portfolio Management PRB1319992	The PPM new Investment Portal does not provide the ability to sort by date columns	On the new Investment Portal, when users create an investment board, they have the default overview list showing all the available columns. However, they can sort by all other field types but not the date fields. The sort icon is not available when users click the field headers.	Install PPM with Financials. In the navigator, type `Investment Portal`. Create an Investment view from the Investment Portal. Establish the selection criteria. Try to sort any of the date columns on the board. Notice that the sort icon is not available for the date columns.
Record Certification PRB1321407	The Show All Records button does not work in the Certification Task form	On a Certification Task form, when users click the Show All Records button, no action happens and the system always shows pending records that need certification.
Record Watcher PRB1321776	RecordWatcher rw_cache gets flushed during the large import/export on sys_rw_amb_action, which causes memory issues for multiple threads trying to rebuild the cache	In-memory reaping of sys_rw_amb_action can affect the instance node performance and eventually run out of memory.
Reporting PRB1303267 KB0745492	The column and trend charts fail to load when users choose any time field under Group by and set Display data labels to on		Create a column report on any table which has the Duration field, for example, incident. Under Group by, select Duration. Navigate to the Style tab and check Display data labels. Click Save or Run. No chart is loaded.
Reporting PRB1319548 KB0745494	The option Export to PDF for the multilevel pivot chart is broken with an error	An error occurs when users try to export the multilevel pivot chart as a PDF.	Create a multilevel pivot table, for example: Table: Incident Columns: Alert type Rows: Delivery plan Save the report. Try to export the report as a PDF.
Reporting PRB1323930	Using a dot-walked field for 'Stack by' in a report results in incorrect data		Navigate to Reports > Create New. Configure with the following settings: Table: sc_task Type: Bar Group by: Assignment group Stack by: choose a dot-walked field, for example, Request item.Active Notice that the graph shows 'No data to display' even though there are records in the table. However, when you change the report type to List, notice that there are indeed records.
Reporting PRB1330401 KB0745491	The trend report does not show correct results when the Group by field is applied on 'Boolean values' from a reference table		Create a table which has the Assigned to field that is a reference to the table user. Create two records from this table and make one of them have the Assigned to field populated and leave the other one empty. Create a trend report and group it by 'assigned to.active'. Run the report. Expected behavior: The trend report displays correctly. Actual behavior: The trend report only displays the record with the empty 'Assigned to' reference.
Resource Management PRB1322030	Double entries in resource_aggregate_daily after the upgrade	Under certain circumstances, double entries are created in the resource_aggregate_daily after an upgrade.
Security Incident Response PRB1330225	Email notifications are not working for the SIR module	Email notifications 'Security Incident closed/canceled' are not working for the SIR module when incidents are 'closed'.
Service Catalog: Service Portal Widgets PRB1325027	The date variables submitted via a multi-row variable set are incorrect
Service Catalog PRB1237697	The lookup select box pointing to a large data set can trigger the low memory condition	The lookup select box pointing to a large data set may cause the Service Catalog item form to hang. This may lead to node-wide low memory and can cause performance degradation.
Service Catalog PRB1321593	The reference qualifier does not work when trying to add a new row in RITM	Multi-row variable set reference qualifiers do not work on the requested item and the catalog task.	Create a multi-row variable set in a catalog item. Add some fields of the type reference and add the reference qualifier. Submit a request for this catalog item and open its RITM on the platform. Try to add another row to the multi-row variable using the add button. Expected behavior: Values for the reference field should be filtered as per the reference qualifier. Actual behavior: The reference qualifier does not work in RITM.
Service Catalog PRB1322402	Incorrect user in backend catalog item orders after a two-step checkout for another user via Service Portal
Service Catalog PRB1323474	In the variable editor, g_form.elements returns each catalog item variable twice
Service Catalog PRB1326373 KB0745337	Forms break when the variable editor is added twice	If a form has the variable editor added to it twice, issues occur until the duplicate variable editor is removed from the form.	Open the form layout configuration for the sc_req_item form. Create a section called 'Test Section'. Add the variable editor to 'Test Section'. You should now have a variable editor in the main section and the new section. Open an sc_req_item record that has variables. Notice that many of the buttons do not work, and an error occurs in the console: 'Uncaught ReferenceError: g_sc_form is not defined'.
Service Catalog PRB1329648 KB0749116	Users observed delay while trying to redirect from REQ to RITM after the submission of requests		Refer to the listed KB article for details.
Service Mapping PRB1332033 KB0746199	Slow queries on automation_error_msg prolong the Discovery sensor processing	The query may be many times longer compared with the time the rest of the sensor takes. This prolongs the Discovery schedules and impacts the availability of the scheduler worker thread for the instance as a whole.	Refer to the listed KB article for details.
Service Mapping PRB1337556	Service Mapping re-computation issues	The Service Mapping re-computation job is slow due to queries against sys_audit and sys_history_line. The queries can take several minutes. As a result, each re-computation job may be minutes long while the re-computation itself may end in several seconds.
Service Portal PRB1240258 KB0696884	Formatting issues with the list collector/ reference field in Service Portal	When ref_ac_columns is used to populate additional columns in a reference list picker, the results appear to be formatted based on the number of columns that contains data. This causes the column width to vary by row.	Navigate to the 'Create Incident' record producer. In the 'Variable' related list, click New. Create the variable as follows: Type: List Collector/Reference Catalog Item: Create Incident Question: Test List Collector Name: test_list_collector List table (in the Type Specifications tab): User (sys_user) Variable attributes (in the Default Value tab): ref_auto_completer = AJAXTableCompleter, ref_ac_columns_search = true, ref_ac_columns = email; user_name Save the variable. Navigate to sys_user.list and go to Abel Tuter's user record. Delete his user_name and save. Navigate to 'Create Incident' in Service Portal. Click the list collector. Expected behavior: The columns stay in the formatted order regardless of whether a record is missing a piece of data (user_name) in a referenced column. Actual behavior: The columns reorder for each record based on how much data that record has for the referenced columns.
Service Portal PRB1244606	Activating the Knowledge Management Advanced plugin breaks URLs with KB article numbers in Service Portal	When the Knowledge Management Advanced plugin is activated through the Knowledge Management Advanced Installer, it breaks the link for displaying articles in Service Portal if the article number is used in the link. For example, <instance.url>/sp?id=kb_article &sys_id=<sys_id> works, but <instance.url>/sp?id=kb_article &sys_id=[kbnumber] does not.	Navigate to the Knowledge Base and open an article. Replace the sys_id in the URL with the article number. Notice that the article is still displayed. Activate the Knowledge Management Advanced plugin through the Knowledge Management Advanced Installer. Refresh the URL with the article number. Notice that the URL does not work.
Service Portal PRB1253066 KB0711955	When users open the instance URL in multiple browser tabs, they are not always redirected to Service Portal	The defined redirecting to Service Portal does not always work when users with no role open the instance URL in different browser tabs.	As the system administrator, configure the instance security so that users with no roles are redirected to Service Portal. Modify the system property glide.entry.page.script to the value 'new SPEntryPage().getLoginURL()'. Create the system property glide.entry.first.page.script with the value 'new SPEntryPage().getFirstPageURL()'. Open the instance homepage. Notice that the Service Portal landing page is displayed: /sp/?id=landing. And as the user abel.tuter or any ESS user, the application is redirected to the Service Portal index page: /sp/. Open a second browser to the instance homepage again. Notice that it is not redirecting to Service Portal. The desktop application is displayed and the user only has access to the Self Service, Reset Password and Collaborate modules in the application navigator.
Service Portal PRB1263636 KB0692658	The Ticket Fields widget is not displayed in the Service Portal Designer		Open a Jakarta instance. Navigate to Service Portal Configuration > Designer > Ticket form. Notice that the Ticket Fields widget does not appear on the right-hand side when the Sessions, Ticket Location, and Ticket Attachments widgets do appear.
Service Portal PRB1272048	Issue with the Chrome autofill in Service Portal	The Chrome autofill should be disabled for form fields, which is consistent with the desktop UI.
Service Portal PRB1296335 KB0724373	Invalid list column can break the reference field in Service Portal	Invalid list column can break the reference field in Service Portal with the null pointer exception error in the log.	Refer to the listed KB article for details.
Service Portal PRB1304578 KB0719149	Date validation client script conflicts with the built-in validation in Service Portal	When a date or date/time variable value is validated using a catalog client script which uses the 'showFieldMsg' function, it will conflict with the validation built-in to the 'sp.datePicker.js' directive.	Refer to the listed KB article for details.
Service Portal PRB1312458 KB0724187	The ticket page in Service Portal generates the JavaScript error 'You have exceeded your request quota for this API' when a location is checked with Google Maps for the first time	When a location is checked with Google Maps for the first time, the ticket form in Service Portal generates the JavaScript error 'You have exceeded your request quota for this API'.	Allow location checking on your browser. Log in as the administrator. Navigate to the SP ticket page. Click the location globe icon. Notice that the JavaScript error alert message appears on the screen. In the browser console, you can find the error 'You have exceeded your request quota for this API'.
Service Portal PRB1315329	The error 'org. mozilla.javascript.UniqueTag cannot be cast to com.glide.script. GlideElement: no thrown error' occurs after viewing the catalog item with the label variable	The error 'org.mozilla. javascript. UniqueTag cannot be cast to com.glide.script. GlideElement: no thrown error' appears in the system logs when a catalog item that has a label and a check box is loaded in the Service Portal page. The issue occurs with all the catalog items that have labels and check boxes in succession.
Service Portal PRB1316016	Issue with the modal not opening in Service Portal	The pop-up window is not opened completely on a click of the reference icon on the Form of List and Form page.
Service Portal PRB1316022 KB0726522	If the mandatory Reference field and the mandatory date time field are used together in a catalog item, the mandatory validation is activated on the date time field once the Reference field is accessed		Refer to the listed KB article for details.
Service Portal PRB1319742	Issue with the Date/Time format in Service Portal	On a catalog item page in Service Portal, if users do not follow the correct Date/Time format and manually enter an invalid value, an incorrect Date/Time value is displayed.
Service Portal PRB1324097	An error message shows up saying the mandatory Date field is not filled after clicking inside the text input of the Date field
Service Portal PRB1329949 KB0743795	Users can submit requests with manually typed random text in the Date field of the catalog item form in Service Portal	Users can submit requests with manually typed random text in the Date field of the catalog item form in Service Portal. There is no date validation.	On any catalog item and add a date type variable. Open the item in Service Portal. Check that the Date field is available on the catalog item form. Enter any random text in the Date/Time field. Submit the form. Notice that the request is successfully submitted regardless of the invalid date/time format.
Service Portal PRB1333453	When navigating from a page with the Report widget to a page with a DateTimePicker, a 'Maximum call stack exceeded...' JS error occurs
Service Portal PRB1334181 KB0748148	The sc_email validation script can cause the Add to Cart and Order Now buttons to stop working in Service Portal	The Add to Cart and Order Now buttons stop working in Service Portal when: The sc_email validation script is active. The catalog item has at least two variable sets. Each variable set has an email type variable. One of the variable sets has a Read Only UI policy applied to the email type variable.	Make sure that the sc_email validation script is active. Create a catalog item and the availability is desktop and mobile. Create two single-row variable sets with the following settings: Variable Set 1: Create an email type variable and leave the order blank. Create a Read Only UI policy to hide the email type variable. Variable Set 2: Create an email type variable and leave the order blank. Open the catalog item in Service Portal. Click Order Now. Expected behavior: The 'Order Confirmation' modal should be displayed on the screen. Actual behavior: The 'Order Confirmation' modal does not appear and there is no error shown. It seems as though nothing happens.
Service Portal PRB1341294 KB0750352	Users with roles are redirected to the Service Portal instead of the platform even though SPEntryPage is configured	When implementing the SPEntryPage configuration, users with roles are redirected to the Service Portal on the first login.	Refer to the listed KB article for details.
Slushbucket PRB1264905 KB0726463	CMDB parent table dictionary choices are not available in the child table slushbucket on the CI form		Refer to the listed KB article for details.
Software Asset Management Professional PRB1321690	Add the condition to the recc approval notification	When a reclamation candidate is created with the 'Notify user' checked, a notification is sent out to the user. The notification that used to do this (recc approval) currently does not have a condition, which means when SAMP is installed, for all of the approvals created (not for reclamation candidates), a notification is sent with this email content instead of the default one.
Software Asset Management Professional PRB1327858	CMDB issues found during the SAMP activation pre-check
Tables and Dictionary PRB1294424	The 'name' and 'element' columns on the sys_dictionary have outdated max lengths	The sys_dictionary. element has an outdated max length of 30 characters and the sys_dictionary.name has 40.
Templates PRB1317225 KB0718640	After applying a form template to a reference field, the 'See Details' link shows the sys_id instead of the value	After applying a template to a reference field on a form, the 'See Details' link in the 'Template Applied' info message shows the sys_id instead of the value of the reference field.	Log in as the instance administrator. Navigate to any open incident. Create and save a new template with the following fields: Caller Assignment group Assigned to Apply the template. From the 'Template Applied' info message of the incident, click the 'See Details' link.
Text Search PRB1322147	The 'java.io. DeleteOnExitHook' causes out of memory if there are a huge number of attachment records to be text indexed
Time Card Management PRB1322572 KB0748017	'Copy from previous Time Sheet' shows no further back than the previous week's time sheet	In Time Sheet Portal, the UI action 'Copy from previous Time Sheet' shows only the previous week's time sheet, not further back. However, it works fine in the native UI.	Install the Time Card Management plugin com.snc.time_card. Navigate to the /tcp portal. By default, it will show you the current week's time sheet. Click the 'previous' arrow to navigate to the previous week. Click Add unassigned tasks to time sheet. Add any task and any hours for each day, and submit. Click the 'previous' arrow again and repeat steps 4-5. Click Go to current week. Click Copy from previous Time Sheet. Notice that only one previous week is shown in the time sheet. Navigate to the native UI. Navigate to 'Current time sheet'. Click Copy from previous Time Sheet. Notice that all older time sheets are shown.
Transaction and Session Management PRB1313291 KB0716422	URIs with un-encoded non-ASCII characters are rejected with 400 response code in London	In a non-ENU Windows 10, running non-ENU Internet Explorer 11 results in the Knowledge Base card view does not display, along with the 'Most Useful' and 'Most Viewed' sections.	Refer to the listed KB article for details.
UI Components PRB1258584	Errors are thrown for CSRF token mismatches
Update Sets PRB1285932	Duplicate columns are created in the table hierarchy if the columns are added to both the parent table and the child table in the same update set
Upgrade Engine Issues PRB1313903 KB0726242	When users have a different default language, the error message '[plugin name] was not activated' appears even though the plugin has been activated successfully	The plugin activation may fail when users have a different default language because not all of the trackers are marked as successful. The progress tracker displays '[plugin name] was not activated'. However, this error does not affect the plugin installation, and the plugin has been activated successfully.	Refer to the listed KB article for details.
Upgrade Engine Issues PRB1341545	Logged-in users are given a blank navigation page	After an upgrade, once a user is logged in, the user sees a blank navigation page and a blank application navigator.
Usage Analytics PRB1292446	LicenseFrameworkUtils generates a high volume of sys_update_xml for ua_table_licensing_config records	LicenseFrameworkUtils, which is frequently used in fix scripts for plugin activations, is generating a high volume of sys_update_xml for ua_table_licensing_config records. This can result in the updates being captured in users' update sets.
Usage Analytics PRB1340156	Unique Key violation errors appear in ua_user_role_ct when Role Management V2 is not active and the same role is added to a user from multiple inheritances		Have an instance in which Contextual Security: Role Management V2 is not active. Upgrade the instance to Madrid. Make sure that a user has a record created in the ua_user_role_ct table when an ITIL role is added. Add the user to two groups which have the ITIL role in their contained roles. You will see an error as the following: Unique Key violation detected by database (Duplicate entry 'e5b89be9db1e27009b8b1ded0b961900-u_account_bu_relation-sn_custom' for key 'user').
User Criteria PRB1324380	Issue with the user criteria and nested groups in the Knowledge Base	In the Knowledge Base, the user criteria do not work with nested groups.
VA-Designer PRB1322778 KB0745175	Errors occur when users publish a duplicated/cloned/copied topic		Refer to the listed KB article for details.
VA-Web Client PRB1288212 KB0717976	The Virtual Agent does not translate based on the user language while using the internationalization plugin		Activate the German translation plugin in a London instance. Choose the user (ITIL or system administrator) session language as German. Navigate to https://<yourinstance>.service-now.com/csm with the user. Start a chat with the Virtual Agent. Notice that the basic information available to the user from the system is still in English.
Virtual Agent Platform PRB1326746	The Virtual Agent widget icon is missing in some instances	The chat bubble icon used in the Virtual Agent widget for Service Portal is missing in some instances. This causes the widget to show only a colored circle with no icon in it.
Visual Task Boards PRB717965 KB0685995	Visual Task Boards ignore query business rules		Create a query business rule on a given table, for example, a demand [dmn_demand] that restricts the visibility to the records submitted by a user only. //SCRIPT// (function executeRule(current, previous /null when async/) { if (gs.isInteractive()) { var u = gs.getUserID(); var qc = current.addQuery("submitter", u); gs.print("query restricted to user: " + u); } })(current, previous); //SCRIPT// Impersonate an ITIL user. Create a demand. Navigate to the list of demands. Notice that only the demands submitted by this user are visible. From the list of demands, right-click the State field and select Show Visual Task Board to create a Visual Task Board Demand by State. Notice that you can see all demands in the Visual Task Board, not only the ones submitted by the user.
Vulnerability Response PRB1326412	The following error message appears in the system logs: 'getEntryScorePercent in sn_sec_cmn.CalculatorHelper throws undefined variable error'
Vulnerability Response PRB1338470	Updating the work notes for the vulnerable group record will update all related vulnerable items work notes
Walk-Up Experience PRB1325321	Interactions in the Walk-up view are slow for large task tables	When users open an interaction and change the view to Walk-up, it takes more than one minute to reload the form.
Web Services PRB656768 KB0597958	Invalid PowerShell script in the REST API Explorer for the POST request	In the REST API Explorer, the snippet for PowerShell is missing a curly brace. This causes the script snippet to include some angular variables and makes the script unusable.	Refer to the listed KB article for details.

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