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New York Patch 7

The New York Patch 7 release contains important problem fixes.

New York Patch 7 was released on March 16, 2020.

Build date: 03-02-2020_2243
Build tag: glide-newyork-06-26-2019__patch7-02-25-2020

Important: For more information about how to upgrade an instance, see Upgrade to New York.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in New York: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

For a downloadable, sortable version of the fixed problems in this patch, click here.

Overview

New York Patch 7 includes 89 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

Fixed issues grouped by problem categories bar chart — Figure 1. Top 10 problem categories

Security-related fixes

New York Patch 7 includes fixes for security-related problems that affected certain ServiceNow® applications and the Now Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in New York Patch 7, refer to KB078999.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Lists PRB1382268 KB0794235	Grouped by records are not displayed when the filter is specified against a datetime field	When users try to view grouped by records, unexpected results are seen if there is a filter specified against a datetime field such as 'Created'. Instead of displaying the expected results, it is displaying an empty list. It seems that the URL's encoded query in the rendered HTML is invalid and not returning the expected results.	Refer to the listed KB article for details.
HTML Editor PRB1358401 KB0783203	Unable to select or copy text from the HTML field when it is made read-only via UI policy		Refer to the listed KB article for details.
Human Resources Service Management PRB1373690 KB0813896	Attachment deletion cascades in task.sn_ esign_document update to null, but there is no index to support it	When an instance is on New York and it has the eSign plugin installed, removing an attachment from any location cascades in task.sn_ esign_document updates to null, but there is no index to support it. This is by design. Unintentionally it leads to a table lock on task. The eSign plugin is also installed if the HR scoped app (com.sn_hr_core) is installed as part of the upgrade to New York for the first time. This is not the same as the global HR application (com.snc.hr.core).	Refer to the listed KB article for details.
Forms and Fields PRB1334313 KB0751474	Currency and price fields marked as read-only at the field definition level are multiplied by 100 when the locale uses a comma as the decimal separator	If the locale uses a comma as the decimal separator, currency and price fields marked as read-only at the field definition level [sys_dictionary] are multiplied by 100 when the record is updated.	Install the com.snc.cost_management plugin and the com.snc.i18n.italian plugin. Set the system properties below as follows: glide.i18n.single.currency = 'true' glide.i18n.single_currency.code = 'EUR' glide.system.locale = 'it.IT' Access any record from the [fm_ci_rate_card_cost] table. Update the Base Cost field. The value will be calculated in 'Total Cost' For amounts up to 1000, the value gets multiplied by 100 after saving the form two times. Saving the form one time only will not reproduce the issue. Tests were made with both default English and Italian/Danish (comma separator locale).
Agent Workspace PRB1362446 KB0792478	Slow display of characters when users type fast and the characters reach the line break or the next line	When users type quickly and the characters reach the end of the line, there is a lag on the visibility of the typed characters.	Open any case or incident in Agent Workspace. In the Activity section, quickly type 2 lines of characters. Observe that once the letters are past the first line, the new characters on the next line do not appear until you stop typing.

All other fixes


Problem	Short description	Description	Steps to reproduce
Activity Stream PRB1355505 KB0756098	Using @mentions causes users to be logged out when glide.ui.mentions .check _record_visibility is true	The @mentions in comments that result in the pop-up display of 'Enter the name of a person you want to mention' result in the user's session being terminated. This message is displayed after you type @, but can also be triggered with text after the @, and it is that specific process that causes the logout.	Refer to the listed KB article for details.
Advanced Work Assignment PRB1386331	The sn_connect.Queue API is returned as 'Undefined'	The sn_connect.Queue.get() API is not working in scoped applications. When executed, the same code in global works as expected.
Agent Workspace PRB1374049	The glide_list is not rendering secondary values during typeahead
Agent Workspace PRB1376736 KB0787968	Japanese mobile numbers cannot be saved in the E.164 phone number field		Change the phone number field type for the sys_user table to Phone Number (E164) type. Set the phone number '+81 90 1234 5678' to a user. It is a mobile phone number format in Japan. It should be saved successfully in UI16. Open the user in Agent Workspace. Expected behavior: No error should be shown. Actual behavior: An error is shown on the UI: 'Please check that your number conforms with country and try again'. Note: This issue is not reproducible in the Madrid instance.
Agent Workspace PRB1377736 KB0788884	Agent Workspace ignores the E164 phone number formatting defined in the telephone display rules	If users have an E164 phone number field added to the form, in Agent Workspace it appears in the incorrect format compared to viewing the same record in the platform UI.	Refer to the listed KB article for details.
Agent Workspace PRB1382971 KB0814738	Agent Workspace does not clean up resources when forms are opened and closed	It takes a long time to load records in Agent Workspace.	Refer to the listed KB article for details.
Agent Workspace PRB1384267	Fields do not honor the dictionary override for a dependent field on the initial load	The Category field does not display choices on Agent Workspace. If the reference field has an override on the initial load, the choices within the choice field are not pre-populated. Users then have to modify the source field to update the dependent field.	Configure the sys_dictionary record for the subcategory field on the incident table. Set the Dependent on field to be 'Priority'. Navigate to any incident form in Workspace. Click the subcategory list. No choices are available because the 'Priority' dictionary record dependent field is being used.
Agile Development PRB1386199	The scrum master, scrum product owner, and scrum team member personas are unable to add work notes on a story record		Create a story. Create a user with any of the scrum roles (scrum_admin, scrum_master, scrum_user). Impersonate that user. Open the Story form. Expected behavior: Scrum users should be able to add work notes. Actual behavior: Scrum users are not able to edit work notes.
App Client UI PRB1381814	On-premises instances need to be restarted to reflect the latest instance ID which was submitted for encryption
Appsec – Platform Dev PRB1384223	Changed the logic for certain properties not aligned with the Hardening Guide	The logic for 10.4.1.1, 10.4.1.2, 10.4.2.1 and 10.4.2.2 properties have been fixed and are aligned with the ISC Hardening Guide.
Appsec – Platform Dev PRB1384527	The set complex default password property shows the incorrect encrypted value	After the property type changed to password2 in the upgrade, the set complex default password property doesn't show the correct encrypted value. The complex password value added to the property is not encrypted correctly, and is not changing the compliance state of the property to 'Pass'.
Change Management Conflict Detector PRB1365088 KB0780864	INSERT business rules do not work on the task_ci table when adding a CI to 'Affected CIs' by populating the Configuration Item field on the Change Request form		Refer to the listed KB article for details.
Change Management PRB1383739	Starting a CAB meeting from a cab_meeting record should not set the first agenda item to 'Approved' automatically		Create a CAB meeting and add agenda items to the CAB meeting. Set the CAB meeting state to 'In Progress' and save it. Expected behavior: The first agenda item state is changed to 'In Progress' and the decision remains empty. Actual behavior: The first agenda item state is changed to 'In Progress' and the decision is changed to 'Approved'.
Cloud Management Application PRB1381541	Custom resource pool filters are not included in the update set	Custom resource pool filters do not carry over when a blueprint is exported and then imported into another instance.	Create a blueprint. Add a custom resource pool filter for ApplicationPool. Export the blueprint and import it to another instance. Observe the custom resource pool filter is not created on the target instance.
Cloud Management Application PRB1383708	Some Ansible Tower APIs are not backwards compatible	Backwards compatibility with earlier v1 API endpoints is broken in newer Ansible Tower versions. This issue results in Cloud Management's Ansible connector failing to authenticate with API calls.
Cloud Management Application PRB1383745	The UUID is not populated for VMs (VMware) while doing pointed discovery	The UUID for the VM is not being updated in the cmdb_ci_vm_instance table.	Create a catalog for VMware or order it from the template. Provision the catalog. It will perform pointed discovery after the provision. Navigate to the cmdb_ci_vm_instance table. Check the UUID for the VM. The table should populate the UUID as well.
Cloud Management Application PRB1385341	The 'Update Order Status' business rule runs slowly after the upgrade	After creating more than 20 Discovery schedules that run parallel to each other, the 'Update Order Status' business rule becomes slow.
Configuration Management Database (CMDB) PRB1380779	Audit processing creates a large and slow query when calculating for CMDB groups	When trying to calculate the total score for a CMDB health group, the audit processor creates a large query of all the audits on the cert_audit_result table, resulting in the compliance scheduled job taking a long time.
Configuration Management Database (CMDB) PRB1381079	Some relationships are missing in the relationship formatter
Configuration Management Database (CMDB) PRB1382504	When the most recent Discovery fields get updated, the sys_ updated_on field must also be updated	The sys_updated_on field needs to be updated because the CMDB Health staleness rules rely on that field.	Run an IRE payload over 2 duplicates, which will populate one of the duplicates' Duplication of field. On the duplicate with the populated Duplication of field, update any of the values within the CI. Expected behavior: The Duplication of field on the CI should be reset to empty. Actual behavior: The Duplication of field on the CI is not reset to empty.
Configuration Management Database (CMDB) PRB1385030 KB0813834	The 'Display relationships in result' query setting does not work as expected	When the 'Display Relationships in Results' setting is turned off, no relationships should be displayed in the results. However, the query results display relationships irrespective of the setting being turned off or on.	Refer to the listed KB article for details.
Core Platform PRB1352703 KB0814812	Uploading a large video file to an update_sync table causes performance issues	Uploading large files to tables like db_video takes excessive time and can lead to out of memory (OOM) errors.	Refer to the listed KB article for details.
Core Platform PRB1359246	Slow performance issues
Core Platform PRB1363245 KB0786379	The 'Active nodes' mechanism doesn't work correctly and doesn't always create the correct jobs	Event Management em_event is stuck in the 'Ready' state because the number of running jobs is incorrect.	Refer to the listed KB article for details.
Core Platform PRB1380054	The condition using a fiscal period does not work because fiscal periods that are generated in the instance are becoming 'undefined'
Dashboards and Home Pages PRB1370691	Interactive Analysis is slow		In an instance, list a table that has a few thousand records. Right-click the column header Click Launch Interactive Analysis. Notice the seconds of the processing time out of the transactions' total time.
Dashboards and Home Pages PRB1378228 KB0814837	The PA dashboard does not load if there are special characters in the interactive filter names	The PA dashboard does not load if there are special characters like &ecirc, and Á in the interactive cascading filter names.	Refer to the listed KB article for details.
Discovery PRB1346756	VM attribute relations and hardware types are removed while running logical datacenter filters for multiple datacenters		Add a service account with events disabled. Log in to the cloud admin portal. Discover the datacenter for that cloud account. Select a datacenter from the list and run the discovery for that datacenter. Notice that the discovered VM is working and the relation is correct. Select another datacenter from the list and run the discovery for that datacenter. The discovered VM is working properly for that datacenter and the relation is correct, but the previous datacenter's details are impacted and the hardware types are changed to zero. The status of the VM attributes are changed to absent and the VM relations to the disk, network interface, and hardware types are removed.
Discovery PRB1360173	Process detection failure in the Pattern Debugger even when the process detection strategy is set to 'NONE'	Users receive a 'Process detection failed' error when trying to debug the Oracle on UNIX pattern. The issue does not occur during the actual discovery and is detected only in the Pattern Debugger.
Discovery PRB1371185	Slow query and unexpected results from the VmwareVm Correlator._resolve CredentiallessGuest() function while processing the VCenterVMsSensor sensor when the VM has a NULL ip_address
Discovery PRB1373190	The cloud resources count on the Discovery homepage is incorrect	Even though no service accounts are configured to discover cloud resources, the cloud resource count is non-zero. Additionally, when the system has other CMDB CI resources, the homepage takes a long time to load.
Discovery PRB1373912 KB0789884	The Test Account functionality in the Discovery Manager fails if the ECC Agent property 'mid.sa.ssh.port' is set	The Test Account functionality in the Discovery Manager fails during the creation of the cloud resource discovery schedule. It fails only when the ECC Agent property 'mid.sa.ssh.port' is set.	Refer to the listed KB article for details.
Discovery PRB1375040	Billing transformation is too slow and resource-intensive
Discovery PRB1380423	A notification message is needed on the MID Server record to indicate that Discovery requires PowerShell v3.0 to function correctly	When running a MID Server with PowerShell version 2, there is no warning to notify the users that they are using an out-of-date version.
Discovery PRB1381624	A MID Server can only be mapped to one vCenter for event collection, and multiple event collectors are not supported by a single MID Server		Create an event collector for a vCenter on a MID Server. Create another event collector for another vCenter on the same MID Server. Notice that it will throw an error saying 'MID Server already in use by another vCenter Context'.
Encryption/Cryptography PRB1382064	Dot-walked platform encrypted fields are showing the encrypted value instead of plain text	On a form when the reference value changes, dot-walked platform encrypted fields in the reference value are showing the encrypted values instead of plain text.
Encryption/Cryptography PRB1382528	Missing cloning exclusion and preservers for Edge Encryption	Users are not able to add Edge Encryption tables in data preservers.
Event Management PRB1381633	The alert insight spinner is not disappearing and showing the number
Filters PRB1379692 KB0794210	Fiscal period filters in Lists or Reports are not working since the New York upgrade	Business calendar (fiscal period) filters (ex. Last Fiscal Month) in Lists or Reports are not working in New York if the system date format is set as 'dd/MM/yyyy' (non-default format).	On a New York instance, log in as the admin. Set the property 'glide.sys.date_format' to 'dd/MM/yyyy'. Ensure that the 'calendars_for_package' table has entries to map the Fiscal Month business calendar with the 'Incident' package. Validate that the configurations in business calendar entries and business calendar filter options for Fiscal Month business calendar are correct. Open incident.list. Apply the filter condition 'Created [On] Last 3 Fiscal Months' and check the count. Apply a filter condition for the same date range using the between condition instead of using the Fiscal Month condition. Notice that the counts are incorrect. Setting the property 'glide.sys.date_format' back to the default format of 'yyyy-MM-dd' gives the correct counts.
Flow Designer PRB1357413 KB0758506	Flow actions are run multiple times after the 'Ask for Approval' action	Flow actions, such as integration actions and customized actions with PowerShell steps, are run multiple times after the 'Ask for Approval' action.	Create a Flow Designer flow and use the 'Ask for Approval' action. Make sure that at least one valid user is the approver. Create a customized action with any Input/Output. Make sure you add a PowerShell step in the action. Add the customized action into the flow, right after the 'Ask for Approval' action. Publish and test the Flow Designer flow. Approve the generated approval. Monitor the ecc_queue records. There will be more than one ECC Queue record created by the PowerShell step.
Flow Designer PRB1361893 KB0813760	Users are unable to use or create record references with the script in Flow Designer actions		Create a flow and add a 'Run Once' trigger. Add a 'Create Record' action and configure it to create an incident. Add a 'Log' action, using FD script for message field. Try to access any field of the above created record using 'return fd_data._1__create_record.record.description'. Try to activate the flow. Observe the error 'Invalid reference to: fd_data._1__create_record.record.description'.
Flow Designer PRB1384342	The subflow using the For Each action step does not load and is stuck on 'Processing' after upgrading to New York	After upgrading to New York, the same subflow that used to work does not load and is stuck on 'Processing'. An error appears in the browser console: 'uncaught at fetchFlowDetailsFromServerSaga TypeError: Cannot read property 'type' of undefined'.
Flow Designer PRB1385314	When creating an input of type 'Table Name' for a subflow, the label of the input is changed to 'Table' automatically	After the label is changed to 'Table' automatically, if users try to rename the label to something else, all of the subflow inputs are cleared.	Create a subflow in Flow Designer. Under the Inputs & Outputs section, add an input with the following details: Label: Test Name: test (automatically populated according to the label you type) Type: Table Name Immediately when you select 'Table Name' as the type, the label will be automatically changed to 'Table'. If you try to rename the label from 'Table' to something else, it will clear all of the subflow inputs.
Forms and Fields PRB1365388	The g_form.setValue does not set the value on 4000 character multi-text glide_encrypted fields	The 'Set Field Values' ATF does not work with a max length: 4000 Encrypted Text field. The 'Set Field Values' test step is successful, but nothing is set on the form.
Forms and Fields PRB1370553	glide.ui.focus_first_element is not working as expected	The glide.ui.focus_ first_element property no longer works. With the value set to true, the form does not load with focus on the first editable field.
Forms and Fields PRB1377204	GlideForm API and ATF are unable to set the value on a glide_ encrypted text field where the size is 255 characters or less	If one user changes an encrypted value while another user is looking at the form during that update, they will see encrypted text populated into the form. If they save the record, they will lose the original plain text value for that field. For users with several encrypted fields on their forms, they are likely to lose data that are being updated concurrently by other users or script automation.	Activate the com.glide.encryption plugin. As an admin, set up encryption contexts. Add a field named 'u_enc' of type Encrypted Text to the incident table, and set the max value to 250. Open the console and set the frameset to gsft_main. Run this script: `g_form.setvalue("u_enc","test250");`. The field value is cleared to empty text because the displayValue variable is undefined. The script should apply the value variable, not the displayValue variable.
HTML Editor PRB1327179	The knowledge base's HTML Editor URL fails to hold the link when the link contains special characters like '()' and JavaScript-related queries		Create a KB article and open the article body. Add text and try to link a URL. Focus on the JavaScript related query in the URL. Save the URL and it will fail.
HTML Editor PRB1372886 KB0813890	When moving to a new line in an HTML field with the Shift + Enter keys, the spacebar needs two hits to add a space		Refer to the listed KB article for details.
Human Resources Service Management PRB1383891	Push notifications are not working for the Onboarding for InTune mobile application		Configure a push notification test. Launch the mobile application. Notice that push notifications do not appear.
Human Resources Service Management PRB1385890	When HTML or JavaScript code is entered into a multi-line text field in the HR service portal, it is not escaped	In the HR service portal, if a user enters code (JavaScript or HTML) into a multi-line text field, the code is executed after submitting the record when the newly created item is viewed.
Incident Management PRB1382449 KB0811725	The Major Incident Management workbench does not work in IE11	The View Workbench UI action in the major incident is not working in IE11.	Open an instance using IE11. Open any of the major incidents. Open the developer tool console. Click View Workbench. Notice that a blank page is shown and a syntax error appears in the console.
Instance Data Replication feature PRB1375755	Serialization in IDR multiplies the size of the replication payload	Before data are sent, the instance serializes a replication entry, then serializes the replication payload, then serializes the payload envelope. Each of these steps makes the message bigger, doubling (or more) the message size with every step. At a certain point, the message becomes too large to handle.
List v2 PRB1367771 KB0782961	Changes on the List filter are throwing error logs	Changes on the List filter generates 'org.mozilla. javascript.EcmaError: "name" is not defined.' error in the logs.	Log in to a New York instance. Open incident.list3. Add a filter such as active is true and run the filter. Check in the syslog table. Observe the error that appears.
MID Server PRB1365954	When a MID Server loses communication to the instance, MID extensions can be stopped if they lose communication again after the first loss is restored
Mobile (Classic) PRB1370121 KB0783135	When using Classic mobile app in iOS 13.1.3, users are unable to tap on string type fields where they freeze and are not editable until after a few clicks	Users are not able to tap on string type fields after upgrading to iOS 13.1.3. It works when using the arrows (up/down). This issue does not happen in Android.	Log in to the Classic mobile app. Navigate to Incident > Create New. Click the Short Description field or any string type field. Expected behavior: Users should be able to get focus on string fields like Short Description, and the fields should be editable. Actual behavior: Nothing happens when clicking in the string type field, even though other field types are working as expected.
Mobile Platform PRB1381619	Push notifications are not working for apps on Blackberry		After enabling push notifications, notice that the notifications do not appear on Now Mobile or Agent for Blackberry.
Mobile - Service Catalog PRB1381803	Cabrillo buttons are visible on some widgets in Classic Mobile or custom portal pages
Outbound Messaging PRB1381789 KB0793652	Attachments drop in the MID Server while using the 'saveResponseBody AsAttachment()' function	This issue prevents the attachment from reaching its destination record, and generates the error 'Unable to save response body as attachment: Attachment is empty'.	Refer to the listed KB article for details.
Performance Analytics PRB1383945 KB0813118	Breakdowns are not followed when switching tabs or when a widget is far down on the page	Two scenarios have been identified where breakdowns are not followed: Breakdowns are not followed when switching between tabs. Breakdowns are not followed for charts that are positioned low on the page and that users have to scroll down to.	Refer to the listed KB article for details.
Performance Analytics PRB1386126	Interactive filters create an AND condition instead of an OR condition	When selecting multiple values from the dashboard breakdown source, the interactive filter for database views creates an AND condition instead of an OR condition. As a result, no data is shown on the dashboard.	Create a score report against the incident_sla database view. On the base instance Incident Priority interactive filter, check the box for 'Apply to both database views and tables' and save the record. Create a dashboard and open the record. On the Breakdown Source related list, click Edit and select 'Incident.Priority'. On the Breakdown Source related list, configure the list to show the 'Act as filter' column. Double-click to edit in list view and specify 'Incident Priority'. Open the dashboard and add the score report you created in step 1. Edit the widget on the dashboard and check the 'Follow interactive filter' box. Click Done. In the Select Elements list, select any two priority values, for example '2 - High' and '3 - Moderate'. Click the score to access the list view. Expected behavior: The filters on the list view show incident_sla records that are Priority = 2 OR Priority = 3. Actual behavior: On the list view, the filters show Priority = 2 AND Priority = 3, so the score on the widget shows as zero.
Project Management PRB1370126	The VTB option does not show on the ITBM Project Workbench	The VTB option does not show on Project Workbench if the associated project tasks have a 'Test Execution Suite'.
Project Portfolio Management PRB1355891	The Allocation Workbench is not confirming a resource on the Resource Plan		Create a user schedule for 6.5 hours. Create a project for 1 day. Create a task for 1 day. Create a resource plan for 1 day. Request for 3 hours and click Confirm. Copy the same resource plan and request for 8 hours. Click Confirm. Expected behavior: In total, 11 hours should be confirmed and 4.5 hours as over allocated. Actual behavior: The project state is confirmed, but confirmed hours are still showing as 0.
Security Incident Response PRB1380666	Authentication validation for the Splunk Enterprise integration configuration tile is not working properly
Service Owner Workspace PRB1376347	Updating the state of the com.snc.financial_ management_for_spm plugin
Software Asset Management Professional PRB1379444	When importing usage records from SCCM, the import doesn't work as expected if the sys_user has user's email address in the user_name field	If the sys_user table has user's email in the user_name field, there are issues with SCCM usage import. For the last_used reclamation type, the user is null. For the total usage reclamation type, the record doesn't get created.
Software Asset Management Professional PRB1380993	Inserting a software entitlement record fails for the license type 'Software Assurance' with the error 'Purchase rights not empty'	Users cannot save the alm_license record for a Microsoft model with the license type 'Software Assurance'. When users manually insert a software entitlement for specific PPNs, the purchased_rights field becomes read-only and therefore empty, and the form will not be saved with the error 'Purchased rights cannot be empty'.
Software Asset Management Professional PRB1382084 KB0814859	The job 'SAM - Import User Subscriptions' fails on the instance		Refer to the listed KB article for details.
Software Asset Management Professional PRB1385327	Reconciliation fails with StackOverflowError when suite components have install conditions
Store IRM Vendor Risk Management PRB1352517	Unable to incrementally save SIG questionnaire responses
Survey Management PRB1354579	The Date and Date Time picker in the vendor portal is not working	the Date picker is not working in the questionnaire view when vendor contact is logged in to Vendor Assessment portal. This issue will affect all the vendor risk assessment questionnaires that have Date and Date Time data types. This is working as expected in London and Madrid.	Log in as a vendor contact. Invoke any existing vendor risk assessment which contains Date and Date Time questionnaires. When the user clicks the Date or Date Time picker, it returns a 'Value is invalid' error message and the Date or Date Time text field contains 'invalid date' text.
Survey Management PRB1375719	Last assessment metric calculates negative normalized_value	In the case of Risk Assessment, this issue is causing incorrect assignment of risk to the change request if all questions are answered with the lowest scoring option. This only happens if the user changes threshold on the lowest risk from 0 to a number equal or greater to the number of questions minus one.
Time Card Management PRB1371073 KB0789892	Time cards generate duplicate expense lines when the end date is last day of the month	When a time card's end date is the last day of the month, it generates duplicate expense lines.	Create a time card against a project or project task for week of Aug 25th 2019. Approve the time card. Notice that two expense lines get generated.
UI Pages/Macros PRB1381283	In New York, the HTTP referrer header is not passed to the browser	When redirecting from ServiceNow to third party applications/sites where the referrer header is required, the redirection won't work with any browser, except IE.
Upgrade Engine Issues PRB1374595	The upgrade monitor shows a 'Pending' screen when performing the table rotation after the upgrade	After upgrading from New York to Orlando, the upgrade monitor page changes to a 'Pending' page during the completion phase. It should instead switch to the summary page.
Upgrade Engine Issues PRB1385904 KB0813897	Cannot use the 'Revert to Base System' option for skipped records after upgrading to New York		Refer to the listed KB article for details.
Virtual Agent Platform PRB1380769	Refreshing the VA web client will lose the current conversation and results in connecting to the live agent again		Make sure the following plugins are activated: Advanced Work Assignment (com.glide.awa) Agent Chat (com.glide.interaction.awa) ITSM Workspace (com.snc.agent_workspace.itsm) Domain Support Domain Extensions Installer Ensure the following system property is set to true: glide.awa.enabled. Create two domains as below: Domain 1: Name: Company Parent: TOP Type: MSP Primary = true Create a core_company record named Company and add it to the domain Domain 2: Name: Customer Domain Parent: Company Type: Customer Primary = false Create a core_company named Customer Domain Company and add it to the domain Create 2 users: User 1: Name: Agent one Company: Company Roles: itil, awa_agent, workspace_agent, interaction_agent Group: Agent Chat Group User 2: Name: End User Company: Customer Domain Company Make sure that there is an active awa_service_channel for the chat. Create a awa_queue record: Name: Test Queue Service channel: Chat Define condition here: Checked Under Test Queue, create an Assignment Eligibility record: Group: Agent Chat Group Assignment rule: Chat - Most Capacity Navigate to Collaboration > Chat Setup. In the Global Fulfiller UI choice list or the Fulfiller UI choice list for CSM or ITSM, select Agent Workspace. Navigate to Presence States > Available, and make sure that Chat is selected. Create a system property: com.glide.awa.agent_ availability.cross_domain and set the value to true. In one browser session, log in as Agent one, and navigate to Agent Workspace > Inbox > Available. In another browser session, log in as End User, and navigate to /$sn-va-web-client-app.do?sysparm_live_agent=true. As Agent one, accept the work item and start chatting. As End User, refresh the browser. Expected behavior: The conversation stays. Actual behavior: VA is connecting to Live Agent again and the end user is not able to type anything in the web client.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

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Release version

New York Patch 7

The New York Patch 7 release contains important problem fixes.

New York Patch 7 was released on March 16, 2020.

Build date: 03-02-2020_2243
Build tag: glide-newyork-06-26-2019__patch7-02-25-2020

Important: For more information about how to upgrade an instance, see Upgrade to New York.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in New York: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

For a downloadable, sortable version of the fixed problems in this patch, click here.

Overview

New York Patch 7 includes 89 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

Security-related fixes

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Lists PRB1382268 KB0794235	Grouped by records are not displayed when the filter is specified against a datetime field	When users try to view grouped by records, unexpected results are seen if there is a filter specified against a datetime field such as 'Created'. Instead of displaying the expected results, it is displaying an empty list. It seems that the URL's encoded query in the rendered HTML is invalid and not returning the expected results.	Refer to the listed KB article for details.
HTML Editor PRB1358401 KB0783203	Unable to select or copy text from the HTML field when it is made read-only via UI policy		Refer to the listed KB article for details.
Human Resources Service Management PRB1373690 KB0813896	Attachment deletion cascades in task.sn_ esign_document update to null, but there is no index to support it	When an instance is on New York and it has the eSign plugin installed, removing an attachment from any location cascades in task.sn_ esign_document updates to null, but there is no index to support it. This is by design. Unintentionally it leads to a table lock on task. The eSign plugin is also installed if the HR scoped app (com.sn_hr_core) is installed as part of the upgrade to New York for the first time. This is not the same as the global HR application (com.snc.hr.core).	Refer to the listed KB article for details.
Forms and Fields PRB1334313 KB0751474	Currency and price fields marked as read-only at the field definition level are multiplied by 100 when the locale uses a comma as the decimal separator	If the locale uses a comma as the decimal separator, currency and price fields marked as read-only at the field definition level [sys_dictionary] are multiplied by 100 when the record is updated.	Install the com.snc.cost_management plugin and the com.snc.i18n.italian plugin. Set the system properties below as follows: glide.i18n.single.currency = 'true' glide.i18n.single_currency.code = 'EUR' glide.system.locale = 'it.IT' Access any record from the [fm_ci_rate_card_cost] table. Update the Base Cost field. The value will be calculated in 'Total Cost' For amounts up to 1000, the value gets multiplied by 100 after saving the form two times. Saving the form one time only will not reproduce the issue. Tests were made with both default English and Italian/Danish (comma separator locale).
Agent Workspace PRB1362446 KB0792478	Slow display of characters when users type fast and the characters reach the line break or the next line	When users type quickly and the characters reach the end of the line, there is a lag on the visibility of the typed characters.	Open any case or incident in Agent Workspace. In the Activity section, quickly type 2 lines of characters. Observe that once the letters are past the first line, the new characters on the next line do not appear until you stop typing.

All other fixes


Problem	Short description	Description	Steps to reproduce
Activity Stream PRB1355505 KB0756098	Using @mentions causes users to be logged out when glide.ui.mentions .check _record_visibility is true	The @mentions in comments that result in the pop-up display of 'Enter the name of a person you want to mention' result in the user's session being terminated. This message is displayed after you type @, but can also be triggered with text after the @, and it is that specific process that causes the logout.	Refer to the listed KB article for details.
Advanced Work Assignment PRB1386331	The sn_connect.Queue API is returned as 'Undefined'	The sn_connect.Queue.get() API is not working in scoped applications. When executed, the same code in global works as expected.
Agent Workspace PRB1374049	The glide_list is not rendering secondary values during typeahead
Agent Workspace PRB1376736 KB0787968	Japanese mobile numbers cannot be saved in the E.164 phone number field		Change the phone number field type for the sys_user table to Phone Number (E164) type. Set the phone number '+81 90 1234 5678' to a user. It is a mobile phone number format in Japan. It should be saved successfully in UI16. Open the user in Agent Workspace. Expected behavior: No error should be shown. Actual behavior: An error is shown on the UI: 'Please check that your number conforms with country and try again'. Note: This issue is not reproducible in the Madrid instance.
Agent Workspace PRB1377736 KB0788884	Agent Workspace ignores the E164 phone number formatting defined in the telephone display rules	If users have an E164 phone number field added to the form, in Agent Workspace it appears in the incorrect format compared to viewing the same record in the platform UI.	Refer to the listed KB article for details.
Agent Workspace PRB1382971 KB0814738	Agent Workspace does not clean up resources when forms are opened and closed	It takes a long time to load records in Agent Workspace.	Refer to the listed KB article for details.
Agent Workspace PRB1384267	Fields do not honor the dictionary override for a dependent field on the initial load	The Category field does not display choices on Agent Workspace. If the reference field has an override on the initial load, the choices within the choice field are not pre-populated. Users then have to modify the source field to update the dependent field.	Configure the sys_dictionary record for the subcategory field on the incident table. Set the Dependent on field to be 'Priority'. Navigate to any incident form in Workspace. Click the subcategory list. No choices are available because the 'Priority' dictionary record dependent field is being used.
Agile Development PRB1386199	The scrum master, scrum product owner, and scrum team member personas are unable to add work notes on a story record		Create a story. Create a user with any of the scrum roles (scrum_admin, scrum_master, scrum_user). Impersonate that user. Open the Story form. Expected behavior: Scrum users should be able to add work notes. Actual behavior: Scrum users are not able to edit work notes.
App Client UI PRB1381814	On-premises instances need to be restarted to reflect the latest instance ID which was submitted for encryption
Appsec – Platform Dev PRB1384223	Changed the logic for certain properties not aligned with the Hardening Guide	The logic for 10.4.1.1, 10.4.1.2, 10.4.2.1 and 10.4.2.2 properties have been fixed and are aligned with the ISC Hardening Guide.
Appsec – Platform Dev PRB1384527	The set complex default password property shows the incorrect encrypted value	After the property type changed to password2 in the upgrade, the set complex default password property doesn't show the correct encrypted value. The complex password value added to the property is not encrypted correctly, and is not changing the compliance state of the property to 'Pass'.
Change Management Conflict Detector PRB1365088 KB0780864	INSERT business rules do not work on the task_ci table when adding a CI to 'Affected CIs' by populating the Configuration Item field on the Change Request form		Refer to the listed KB article for details.
Change Management PRB1383739	Starting a CAB meeting from a cab_meeting record should not set the first agenda item to 'Approved' automatically		Create a CAB meeting and add agenda items to the CAB meeting. Set the CAB meeting state to 'In Progress' and save it. Expected behavior: The first agenda item state is changed to 'In Progress' and the decision remains empty. Actual behavior: The first agenda item state is changed to 'In Progress' and the decision is changed to 'Approved'.
Cloud Management Application PRB1381541	Custom resource pool filters are not included in the update set	Custom resource pool filters do not carry over when a blueprint is exported and then imported into another instance.	Create a blueprint. Add a custom resource pool filter for ApplicationPool. Export the blueprint and import it to another instance. Observe the custom resource pool filter is not created on the target instance.
Cloud Management Application PRB1383708	Some Ansible Tower APIs are not backwards compatible	Backwards compatibility with earlier v1 API endpoints is broken in newer Ansible Tower versions. This issue results in Cloud Management's Ansible connector failing to authenticate with API calls.
Cloud Management Application PRB1383745	The UUID is not populated for VMs (VMware) while doing pointed discovery	The UUID for the VM is not being updated in the cmdb_ci_vm_instance table.	Create a catalog for VMware or order it from the template. Provision the catalog. It will perform pointed discovery after the provision. Navigate to the cmdb_ci_vm_instance table. Check the UUID for the VM. The table should populate the UUID as well.
Cloud Management Application PRB1385341	The 'Update Order Status' business rule runs slowly after the upgrade	After creating more than 20 Discovery schedules that run parallel to each other, the 'Update Order Status' business rule becomes slow.
Configuration Management Database (CMDB) PRB1380779	Audit processing creates a large and slow query when calculating for CMDB groups	When trying to calculate the total score for a CMDB health group, the audit processor creates a large query of all the audits on the cert_audit_result table, resulting in the compliance scheduled job taking a long time.
Configuration Management Database (CMDB) PRB1381079	Some relationships are missing in the relationship formatter
Configuration Management Database (CMDB) PRB1382504	When the most recent Discovery fields get updated, the sys_ updated_on field must also be updated	The sys_updated_on field needs to be updated because the CMDB Health staleness rules rely on that field.	Run an IRE payload over 2 duplicates, which will populate one of the duplicates' Duplication of field. On the duplicate with the populated Duplication of field, update any of the values within the CI. Expected behavior: The Duplication of field on the CI should be reset to empty. Actual behavior: The Duplication of field on the CI is not reset to empty.
Configuration Management Database (CMDB) PRB1385030 KB0813834	The 'Display relationships in result' query setting does not work as expected	When the 'Display Relationships in Results' setting is turned off, no relationships should be displayed in the results. However, the query results display relationships irrespective of the setting being turned off or on.	Refer to the listed KB article for details.
Core Platform PRB1352703 KB0814812	Uploading a large video file to an update_sync table causes performance issues	Uploading large files to tables like db_video takes excessive time and can lead to out of memory (OOM) errors.	Refer to the listed KB article for details.
Core Platform PRB1359246	Slow performance issues
Core Platform PRB1363245 KB0786379	The 'Active nodes' mechanism doesn't work correctly and doesn't always create the correct jobs	Event Management em_event is stuck in the 'Ready' state because the number of running jobs is incorrect.	Refer to the listed KB article for details.
Core Platform PRB1380054	The condition using a fiscal period does not work because fiscal periods that are generated in the instance are becoming 'undefined'
Dashboards and Home Pages PRB1370691	Interactive Analysis is slow		In an instance, list a table that has a few thousand records. Right-click the column header Click Launch Interactive Analysis. Notice the seconds of the processing time out of the transactions' total time.
Dashboards and Home Pages PRB1378228 KB0814837	The PA dashboard does not load if there are special characters in the interactive filter names	The PA dashboard does not load if there are special characters like &ecirc, and Á in the interactive cascading filter names.	Refer to the listed KB article for details.
Discovery PRB1346756	VM attribute relations and hardware types are removed while running logical datacenter filters for multiple datacenters		Add a service account with events disabled. Log in to the cloud admin portal. Discover the datacenter for that cloud account. Select a datacenter from the list and run the discovery for that datacenter. Notice that the discovered VM is working and the relation is correct. Select another datacenter from the list and run the discovery for that datacenter. The discovered VM is working properly for that datacenter and the relation is correct, but the previous datacenter's details are impacted and the hardware types are changed to zero. The status of the VM attributes are changed to absent and the VM relations to the disk, network interface, and hardware types are removed.
Discovery PRB1360173	Process detection failure in the Pattern Debugger even when the process detection strategy is set to 'NONE'	Users receive a 'Process detection failed' error when trying to debug the Oracle on UNIX pattern. The issue does not occur during the actual discovery and is detected only in the Pattern Debugger.
Discovery PRB1371185	Slow query and unexpected results from the VmwareVm Correlator._resolve CredentiallessGuest() function while processing the VCenterVMsSensor sensor when the VM has a NULL ip_address
Discovery PRB1373190	The cloud resources count on the Discovery homepage is incorrect	Even though no service accounts are configured to discover cloud resources, the cloud resource count is non-zero. Additionally, when the system has other CMDB CI resources, the homepage takes a long time to load.
Discovery PRB1373912 KB0789884	The Test Account functionality in the Discovery Manager fails if the ECC Agent property 'mid.sa.ssh.port' is set	The Test Account functionality in the Discovery Manager fails during the creation of the cloud resource discovery schedule. It fails only when the ECC Agent property 'mid.sa.ssh.port' is set.	Refer to the listed KB article for details.
Discovery PRB1375040	Billing transformation is too slow and resource-intensive
Discovery PRB1380423	A notification message is needed on the MID Server record to indicate that Discovery requires PowerShell v3.0 to function correctly	When running a MID Server with PowerShell version 2, there is no warning to notify the users that they are using an out-of-date version.
Discovery PRB1381624	A MID Server can only be mapped to one vCenter for event collection, and multiple event collectors are not supported by a single MID Server		Create an event collector for a vCenter on a MID Server. Create another event collector for another vCenter on the same MID Server. Notice that it will throw an error saying 'MID Server already in use by another vCenter Context'.
Encryption/Cryptography PRB1382064	Dot-walked platform encrypted fields are showing the encrypted value instead of plain text	On a form when the reference value changes, dot-walked platform encrypted fields in the reference value are showing the encrypted values instead of plain text.
Encryption/Cryptography PRB1382528	Missing cloning exclusion and preservers for Edge Encryption	Users are not able to add Edge Encryption tables in data preservers.
Event Management PRB1381633	The alert insight spinner is not disappearing and showing the number
Filters PRB1379692 KB0794210	Fiscal period filters in Lists or Reports are not working since the New York upgrade	Business calendar (fiscal period) filters (ex. Last Fiscal Month) in Lists or Reports are not working in New York if the system date format is set as 'dd/MM/yyyy' (non-default format).	On a New York instance, log in as the admin. Set the property 'glide.sys.date_format' to 'dd/MM/yyyy'. Ensure that the 'calendars_for_package' table has entries to map the Fiscal Month business calendar with the 'Incident' package. Validate that the configurations in business calendar entries and business calendar filter options for Fiscal Month business calendar are correct. Open incident.list. Apply the filter condition 'Created [On] Last 3 Fiscal Months' and check the count. Apply a filter condition for the same date range using the between condition instead of using the Fiscal Month condition. Notice that the counts are incorrect. Setting the property 'glide.sys.date_format' back to the default format of 'yyyy-MM-dd' gives the correct counts.
Flow Designer PRB1357413 KB0758506	Flow actions are run multiple times after the 'Ask for Approval' action	Flow actions, such as integration actions and customized actions with PowerShell steps, are run multiple times after the 'Ask for Approval' action.	Create a Flow Designer flow and use the 'Ask for Approval' action. Make sure that at least one valid user is the approver. Create a customized action with any Input/Output. Make sure you add a PowerShell step in the action. Add the customized action into the flow, right after the 'Ask for Approval' action. Publish and test the Flow Designer flow. Approve the generated approval. Monitor the ecc_queue records. There will be more than one ECC Queue record created by the PowerShell step.
Flow Designer PRB1361893 KB0813760	Users are unable to use or create record references with the script in Flow Designer actions		Create a flow and add a 'Run Once' trigger. Add a 'Create Record' action and configure it to create an incident. Add a 'Log' action, using FD script for message field. Try to access any field of the above created record using 'return fd_data._1__create_record.record.description'. Try to activate the flow. Observe the error 'Invalid reference to: fd_data._1__create_record.record.description'.
Flow Designer PRB1384342	The subflow using the For Each action step does not load and is stuck on 'Processing' after upgrading to New York	After upgrading to New York, the same subflow that used to work does not load and is stuck on 'Processing'. An error appears in the browser console: 'uncaught at fetchFlowDetailsFromServerSaga TypeError: Cannot read property 'type' of undefined'.
Flow Designer PRB1385314	When creating an input of type 'Table Name' for a subflow, the label of the input is changed to 'Table' automatically	After the label is changed to 'Table' automatically, if users try to rename the label to something else, all of the subflow inputs are cleared.	Create a subflow in Flow Designer. Under the Inputs & Outputs section, add an input with the following details: Label: Test Name: test (automatically populated according to the label you type) Type: Table Name Immediately when you select 'Table Name' as the type, the label will be automatically changed to 'Table'. If you try to rename the label from 'Table' to something else, it will clear all of the subflow inputs.
Forms and Fields PRB1365388	The g_form.setValue does not set the value on 4000 character multi-text glide_encrypted fields	The 'Set Field Values' ATF does not work with a max length: 4000 Encrypted Text field. The 'Set Field Values' test step is successful, but nothing is set on the form.
Forms and Fields PRB1370553	glide.ui.focus_first_element is not working as expected	The glide.ui.focus_ first_element property no longer works. With the value set to true, the form does not load with focus on the first editable field.
Forms and Fields PRB1377204	GlideForm API and ATF are unable to set the value on a glide_ encrypted text field where the size is 255 characters or less	If one user changes an encrypted value while another user is looking at the form during that update, they will see encrypted text populated into the form. If they save the record, they will lose the original plain text value for that field. For users with several encrypted fields on their forms, they are likely to lose data that are being updated concurrently by other users or script automation.	Activate the com.glide.encryption plugin. As an admin, set up encryption contexts. Add a field named 'u_enc' of type Encrypted Text to the incident table, and set the max value to 250. Open the console and set the frameset to gsft_main. Run this script: `g_form.setvalue("u_enc","test250");`. The field value is cleared to empty text because the displayValue variable is undefined. The script should apply the value variable, not the displayValue variable.
HTML Editor PRB1327179	The knowledge base's HTML Editor URL fails to hold the link when the link contains special characters like '()' and JavaScript-related queries		Create a KB article and open the article body. Add text and try to link a URL. Focus on the JavaScript related query in the URL. Save the URL and it will fail.
HTML Editor PRB1372886 KB0813890	When moving to a new line in an HTML field with the Shift + Enter keys, the spacebar needs two hits to add a space		Refer to the listed KB article for details.
Human Resources Service Management PRB1383891	Push notifications are not working for the Onboarding for InTune mobile application		Configure a push notification test. Launch the mobile application. Notice that push notifications do not appear.
Human Resources Service Management PRB1385890	When HTML or JavaScript code is entered into a multi-line text field in the HR service portal, it is not escaped	In the HR service portal, if a user enters code (JavaScript or HTML) into a multi-line text field, the code is executed after submitting the record when the newly created item is viewed.
Incident Management PRB1382449 KB0811725	The Major Incident Management workbench does not work in IE11	The View Workbench UI action in the major incident is not working in IE11.	Open an instance using IE11. Open any of the major incidents. Open the developer tool console. Click View Workbench. Notice that a blank page is shown and a syntax error appears in the console.
Instance Data Replication feature PRB1375755	Serialization in IDR multiplies the size of the replication payload	Before data are sent, the instance serializes a replication entry, then serializes the replication payload, then serializes the payload envelope. Each of these steps makes the message bigger, doubling (or more) the message size with every step. At a certain point, the message becomes too large to handle.
List v2 PRB1367771 KB0782961	Changes on the List filter are throwing error logs	Changes on the List filter generates 'org.mozilla. javascript.EcmaError: "name" is not defined.' error in the logs.	Log in to a New York instance. Open incident.list3. Add a filter such as active is true and run the filter. Check in the syslog table. Observe the error that appears.
MID Server PRB1365954	When a MID Server loses communication to the instance, MID extensions can be stopped if they lose communication again after the first loss is restored
Mobile (Classic) PRB1370121 KB0783135	When using Classic mobile app in iOS 13.1.3, users are unable to tap on string type fields where they freeze and are not editable until after a few clicks	Users are not able to tap on string type fields after upgrading to iOS 13.1.3. It works when using the arrows (up/down). This issue does not happen in Android.	Log in to the Classic mobile app. Navigate to Incident > Create New. Click the Short Description field or any string type field. Expected behavior: Users should be able to get focus on string fields like Short Description, and the fields should be editable. Actual behavior: Nothing happens when clicking in the string type field, even though other field types are working as expected.
Mobile Platform PRB1381619	Push notifications are not working for apps on Blackberry		After enabling push notifications, notice that the notifications do not appear on Now Mobile or Agent for Blackberry.
Mobile - Service Catalog PRB1381803	Cabrillo buttons are visible on some widgets in Classic Mobile or custom portal pages
Outbound Messaging PRB1381789 KB0793652	Attachments drop in the MID Server while using the 'saveResponseBody AsAttachment()' function	This issue prevents the attachment from reaching its destination record, and generates the error 'Unable to save response body as attachment: Attachment is empty'.	Refer to the listed KB article for details.
Performance Analytics PRB1383945 KB0813118	Breakdowns are not followed when switching tabs or when a widget is far down on the page	Two scenarios have been identified where breakdowns are not followed: Breakdowns are not followed when switching between tabs. Breakdowns are not followed for charts that are positioned low on the page and that users have to scroll down to.	Refer to the listed KB article for details.
Performance Analytics PRB1386126	Interactive filters create an AND condition instead of an OR condition	When selecting multiple values from the dashboard breakdown source, the interactive filter for database views creates an AND condition instead of an OR condition. As a result, no data is shown on the dashboard.	Create a score report against the incident_sla database view. On the base instance Incident Priority interactive filter, check the box for 'Apply to both database views and tables' and save the record. Create a dashboard and open the record. On the Breakdown Source related list, click Edit and select 'Incident.Priority'. On the Breakdown Source related list, configure the list to show the 'Act as filter' column. Double-click to edit in list view and specify 'Incident Priority'. Open the dashboard and add the score report you created in step 1. Edit the widget on the dashboard and check the 'Follow interactive filter' box. Click Done. In the Select Elements list, select any two priority values, for example '2 - High' and '3 - Moderate'. Click the score to access the list view. Expected behavior: The filters on the list view show incident_sla records that are Priority = 2 OR Priority = 3. Actual behavior: On the list view, the filters show Priority = 2 AND Priority = 3, so the score on the widget shows as zero.
Project Management PRB1370126	The VTB option does not show on the ITBM Project Workbench	The VTB option does not show on Project Workbench if the associated project tasks have a 'Test Execution Suite'.
Project Portfolio Management PRB1355891	The Allocation Workbench is not confirming a resource on the Resource Plan		Create a user schedule for 6.5 hours. Create a project for 1 day. Create a task for 1 day. Create a resource plan for 1 day. Request for 3 hours and click Confirm. Copy the same resource plan and request for 8 hours. Click Confirm. Expected behavior: In total, 11 hours should be confirmed and 4.5 hours as over allocated. Actual behavior: The project state is confirmed, but confirmed hours are still showing as 0.
Security Incident Response PRB1380666	Authentication validation for the Splunk Enterprise integration configuration tile is not working properly
Service Owner Workspace PRB1376347	Updating the state of the com.snc.financial_ management_for_spm plugin
Software Asset Management Professional PRB1379444	When importing usage records from SCCM, the import doesn't work as expected if the sys_user has user's email address in the user_name field	If the sys_user table has user's email in the user_name field, there are issues with SCCM usage import. For the last_used reclamation type, the user is null. For the total usage reclamation type, the record doesn't get created.
Software Asset Management Professional PRB1380993	Inserting a software entitlement record fails for the license type 'Software Assurance' with the error 'Purchase rights not empty'	Users cannot save the alm_license record for a Microsoft model with the license type 'Software Assurance'. When users manually insert a software entitlement for specific PPNs, the purchased_rights field becomes read-only and therefore empty, and the form will not be saved with the error 'Purchased rights cannot be empty'.
Software Asset Management Professional PRB1382084 KB0814859	The job 'SAM - Import User Subscriptions' fails on the instance		Refer to the listed KB article for details.
Software Asset Management Professional PRB1385327	Reconciliation fails with StackOverflowError when suite components have install conditions
Store IRM Vendor Risk Management PRB1352517	Unable to incrementally save SIG questionnaire responses
Survey Management PRB1354579	The Date and Date Time picker in the vendor portal is not working	the Date picker is not working in the questionnaire view when vendor contact is logged in to Vendor Assessment portal. This issue will affect all the vendor risk assessment questionnaires that have Date and Date Time data types. This is working as expected in London and Madrid.	Log in as a vendor contact. Invoke any existing vendor risk assessment which contains Date and Date Time questionnaires. When the user clicks the Date or Date Time picker, it returns a 'Value is invalid' error message and the Date or Date Time text field contains 'invalid date' text.
Survey Management PRB1375719	Last assessment metric calculates negative normalized_value	In the case of Risk Assessment, this issue is causing incorrect assignment of risk to the change request if all questions are answered with the lowest scoring option. This only happens if the user changes threshold on the lowest risk from 0 to a number equal or greater to the number of questions minus one.
Time Card Management PRB1371073 KB0789892	Time cards generate duplicate expense lines when the end date is last day of the month	When a time card's end date is the last day of the month, it generates duplicate expense lines.	Create a time card against a project or project task for week of Aug 25th 2019. Approve the time card. Notice that two expense lines get generated.
UI Pages/Macros PRB1381283	In New York, the HTTP referrer header is not passed to the browser	When redirecting from ServiceNow to third party applications/sites where the referrer header is required, the redirection won't work with any browser, except IE.
Upgrade Engine Issues PRB1374595	The upgrade monitor shows a 'Pending' screen when performing the table rotation after the upgrade	After upgrading from New York to Orlando, the upgrade monitor page changes to a 'Pending' page during the completion phase. It should instead switch to the summary page.
Upgrade Engine Issues PRB1385904 KB0813897	Cannot use the 'Revert to Base System' option for skipped records after upgrading to New York		Refer to the listed KB article for details.
Virtual Agent Platform PRB1380769	Refreshing the VA web client will lose the current conversation and results in connecting to the live agent again		Make sure the following plugins are activated: Advanced Work Assignment (com.glide.awa) Agent Chat (com.glide.interaction.awa) ITSM Workspace (com.snc.agent_workspace.itsm) Domain Support Domain Extensions Installer Ensure the following system property is set to true: glide.awa.enabled. Create two domains as below: Domain 1: Name: Company Parent: TOP Type: MSP Primary = true Create a core_company record named Company and add it to the domain Domain 2: Name: Customer Domain Parent: Company Type: Customer Primary = false Create a core_company named Customer Domain Company and add it to the domain Create 2 users: User 1: Name: Agent one Company: Company Roles: itil, awa_agent, workspace_agent, interaction_agent Group: Agent Chat Group User 2: Name: End User Company: Customer Domain Company Make sure that there is an active awa_service_channel for the chat. Create a awa_queue record: Name: Test Queue Service channel: Chat Define condition here: Checked Under Test Queue, create an Assignment Eligibility record: Group: Agent Chat Group Assignment rule: Chat - Most Capacity Navigate to Collaboration > Chat Setup. In the Global Fulfiller UI choice list or the Fulfiller UI choice list for CSM or ITSM, select Agent Workspace. Navigate to Presence States > Available, and make sure that Chat is selected. Create a system property: com.glide.awa.agent_ availability.cross_domain and set the value to true. In one browser session, log in as Agent one, and navigate to Agent Workspace > Inbox > Available. In another browser session, log in as End User, and navigate to /$sn-va-web-client-app.do?sysparm_live_agent=true. As Agent one, accept the work item and start chatting. As End User, refresh the browser. Expected behavior: The conversation stays. Actual behavior: VA is connecting to Live Agent again and the end user is not able to type anything in the web client.

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New York Patch 7

New York Patch 7

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New York Patch 7

New York Patch 7

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