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New York Patch 11

The New York Patch 11 release contains important problem fixes.

New York Patch 11 was released on October 08, 2020.

Build date: 10-02-2020_0954
Build tag: glide-newyork-06-26-2019__patch11-09-23-2020

Important: For more information about how to upgrade an instance, see Upgrade to New York.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in New York: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

For a downloadable, sortable version of the fixed problems in this patch, click here.

Overview

New York Patch 11 includes 14 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

Fixed issues grouped by problem categories bar chart — Figure 1. Top 10 problem categories

Security-related fixes

New York Patch 11 includes fixes for security-related problems that affected certain ServiceNow® applications and the Now Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in New York Patch 11, refer to KB0860615.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Configuration Management Database (CMDB) PRB1412232 KB0832083	Slow performance in the relationship formatter with a large number of orphan relationships		Refer to the listed KB article for details.
Configuration Management Database (CMDB) PRB1386982	Relation types that are dependencies of Discovery, Service Mapping Patterns, and other CMDB related features can be renamed or deleted from the cmdb_rel_type table

All other fixes


Problem	Short description	Description	Steps to reproduce
Activity Stream PRB1429359	Sanitizing the JournalValue.html_value() value is causing problems with Edge encryption
Configuration Management Database (CMDB) PRB1400588	Class Manager and reconciliation UI are not properly aligned after the upgrade		Have an instance prior to Paris. Set reconciliation rules. Upgrade the instance. Recompute UI is not properly aligned after upgrading. The same issue happens with Class Manager upon upgrade.
Document Viewer PRB1381998 KB0832293	Document Viewer is downloading non-PDF attachments (Excel) as PDF, but it should be downloading it as the original file	When viewing non-PDF files (for example, Excel) in Document Viewer, there is an option to download the file. After downloading the file, users see that it has been downloaded as a PDF instead of the original file.	Refer to the listed KB article for details.
Event Management PRB1417207	Change the existing unknown nodes to 'licensable' = N	Otherwise, nodes are counted twice: once unknown from an event, and once from an alert.
Flow Designer PRB1424378	The cascade delete from sys_flow_report_doc to sys_json_chunk sometimes fails	A null pointer exception occurs in FlowReportDBListener, which aborts the cascade delete.	Set the flow property, reporting to 'on'. Create a flow (basic flow) and trigger a flow. Check the sys_json_chunk table. The data should be recorded in the type report table. Delete the record from sys_flow_report_doc, type - report. Validate that the data should be deleted from sys_json_chunk.
Knowledge Management PRB1373594	When the page route map is set from search to the kb_search page, the browser's back button does not work when navigating from search to the kb_category page	Also when using the kb_search page as the homepage for KB Service Portal, once an article is open, it shows the 'Knowledge record not found' error.
Live Feed PRB1354856	Avatar initials are incorrect if the user profile name contains a dash ('-')	If the user profile (sys_user) name contains a dash, its avatar initials will be incorrect. For example, if the name is 'ITIL USER (A-BC)', it's not displaying 'IU' as the initials, which it should be.	Open any sys_user record, for example, ITIL User. In the Last name field, append '(A-BC)'. The last name is now 'User (A-BC)', and the full name should now be 'ITIL User (A-BC)'. Impersonate this user and observe the avatar initials.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

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Release version

New York Patch 11

The New York Patch 11 release contains important problem fixes.

New York Patch 11 was released on October 08, 2020.

Build date: 10-02-2020_0954
Build tag: glide-newyork-06-26-2019__patch11-09-23-2020

Important: For more information about how to upgrade an instance, see Upgrade to New York.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in New York: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

For a downloadable, sortable version of the fixed problems in this patch, click here.

Overview

New York Patch 11 includes 14 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

Security-related fixes

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Configuration Management Database (CMDB) PRB1412232 KB0832083	Slow performance in the relationship formatter with a large number of orphan relationships		Refer to the listed KB article for details.
Configuration Management Database (CMDB) PRB1386982	Relation types that are dependencies of Discovery, Service Mapping Patterns, and other CMDB related features can be renamed or deleted from the cmdb_rel_type table

All other fixes


Problem	Short description	Description	Steps to reproduce
Activity Stream PRB1429359	Sanitizing the JournalValue.html_value() value is causing problems with Edge encryption
Configuration Management Database (CMDB) PRB1400588	Class Manager and reconciliation UI are not properly aligned after the upgrade		Have an instance prior to Paris. Set reconciliation rules. Upgrade the instance. Recompute UI is not properly aligned after upgrading. The same issue happens with Class Manager upon upgrade.
Document Viewer PRB1381998 KB0832293	Document Viewer is downloading non-PDF attachments (Excel) as PDF, but it should be downloading it as the original file	When viewing non-PDF files (for example, Excel) in Document Viewer, there is an option to download the file. After downloading the file, users see that it has been downloaded as a PDF instead of the original file.	Refer to the listed KB article for details.
Event Management PRB1417207	Change the existing unknown nodes to 'licensable' = N	Otherwise, nodes are counted twice: once unknown from an event, and once from an alert.
Flow Designer PRB1424378	The cascade delete from sys_flow_report_doc to sys_json_chunk sometimes fails	A null pointer exception occurs in FlowReportDBListener, which aborts the cascade delete.	Set the flow property, reporting to 'on'. Create a flow (basic flow) and trigger a flow. Check the sys_json_chunk table. The data should be recorded in the type report table. Delete the record from sys_flow_report_doc, type - report. Validate that the data should be deleted from sys_json_chunk.
Knowledge Management PRB1373594	When the page route map is set from search to the kb_search page, the browser's back button does not work when navigating from search to the kb_category page	Also when using the kb_search page as the homepage for KB Service Portal, once an article is open, it shows the 'Knowledge record not found' error.
Live Feed PRB1354856	Avatar initials are incorrect if the user profile name contains a dash ('-')	If the user profile (sys_user) name contains a dash, its avatar initials will be incorrect. For example, if the name is 'ITIL USER (A-BC)', it's not displaying 'IU' as the initials, which it should be.	Open any sys_user record, for example, ITIL User. In the Last name field, append '(A-BC)'. The last name is now 'User (A-BC)', and the full name should now be 'ITIL User (A-BC)'. Impersonate this user and observe the avatar initials.

Fixes included

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New York Patch 11

New York Patch 11

Overview

Security-related fixes

Notable fixes

All other fixes

Fixes included

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New York Patch 11

New York Patch 11

Overview

Security-related fixes

Notable fixes

All other fixes

Fixes included

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