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    Home New York Release Notes New York release notes Available patches and hotfixes New York Patch 11

    New York Patch 11

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    New York Patch 11

    The New York Patch 11 release contains important problem fixes.

    New York Patch 11 was released on October 08, 2020.
    • Build date: 10-02-2020_0954
    • Build tag: glide-newyork-06-26-2019__patch11-09-23-2020
    Important: For more information about how to upgrade an instance, see Upgrade to New York.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in New York: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

    For a downloadable, sortable version of the fixed problems in this patch, click here.

    Overview

    New York Patch 11 includes 14 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

    Figure 1. Top 10 problem categories
    Fixed issues grouped by problem categories bar chart

    Security-related fixes

    New York Patch 11 includes fixes for security-related problems that affected certain ServiceNow® applications and the Now Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in New York Patch 11, refer to KB0860615.

    Notable fixes

    The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.

    Problem Short description Description Steps to reproduce

    Configuration Management Database (CMDB)

    PRB1412232

    KB0832083

    Slow performance in the relationship formatter with a large number of orphan relationships

    Refer to the listed KB article for details.

    Configuration Management Database (CMDB)

    PRB1386982

    Relation types that are dependencies of Discovery, Service Mapping Patterns, and other CMDB related features can be renamed or deleted from the cmdb_rel_type table

    All other fixes

    Problem Short description Description Steps to reproduce

    Activity Stream

    PRB1429359

    Sanitizing the JournalValue.html_value() value is causing problems with Edge encryption

    Configuration Management Database (CMDB)

    PRB1400588

    Class Manager and reconciliation UI are not properly aligned after the upgrade
    1. Have an instance prior to Paris.
    2. Set reconciliation rules.
    3. Upgrade the instance.

    Recompute UI is not properly aligned after upgrading. The same issue happens with Class Manager upon upgrade.

    Document Viewer

    PRB1381998

    KB0832293

    Document Viewer is downloading non-PDF attachments (Excel) as PDF, but it should be downloading it as the original file When viewing non-PDF files (for example, Excel) in Document Viewer, there is an option to download the file. After downloading the file, users see that it has been downloaded as a PDF instead of the original file.

    Refer to the listed KB article for details.

    Event Management

    PRB1417207

    Change the existing unknown nodes to 'licensable' = N Otherwise, nodes are counted twice: once unknown from an event, and once from an alert.

    Flow Designer

    PRB1424378

    The cascade delete from sys_flow_report_doc to sys_json_chunk sometimes fails A null pointer exception occurs in FlowReportDBListener, which aborts the cascade delete.
    1. Set the flow property, reporting to 'on'.
    2. Create a flow (basic flow) and trigger a flow.
    3. Check the sys_json_chunk table.

      The data should be recorded in the type report table.

    4. Delete the record from sys_flow_report_doc, type - report.
    5. Validate that the data should be deleted from sys_json_chunk.

    Knowledge Management

    PRB1373594

    When the page route map is set from search to the kb_search page, the browser's back button does not work when navigating from search to the kb_category page Also when using the kb_search page as the homepage for KB Service Portal, once an article is open, it shows the 'Knowledge record not found' error.

    Live Feed

    PRB1354856

    Avatar initials are incorrect if the user profile name contains a dash ('-') If the user profile (sys_user) name contains a dash, its avatar initials will be incorrect. For example, if the name is 'ITIL USER (A-BC)', it's not displaying 'IU' as the initials, which it should be.
    1. Open any sys_user record, for example, ITIL User.
    2. In the Last name field, append '(A-BC)'.

      The last name is now 'User (A-BC)', and the full name should now be 'ITIL User (A-BC)'.

    3. Impersonate this user and observe the avatar initials.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

    • New York Patch 10
    • New York Patch 9
    • New York Patch 8
    • New York Patch 7
    • New York Patch 6
    • New York Patch 5
    • New York Patch 4
    • New York Patch 3
    • New York Patch 2
    • New York Patch 1
    • New York security and notable fixes
    • All other New York fixes

    Tags:

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    Release version
    Choose your release version

      New York Patch 11

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      New York Patch 11

      The New York Patch 11 release contains important problem fixes.

      New York Patch 11 was released on October 08, 2020.
      • Build date: 10-02-2020_0954
      • Build tag: glide-newyork-06-26-2019__patch11-09-23-2020
      Important: For more information about how to upgrade an instance, see Upgrade to New York.

      For more information about the release cycle, see the ServiceNow Release Cycle.

      Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in New York: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

      For a downloadable, sortable version of the fixed problems in this patch, click here.

      Overview

      New York Patch 11 includes 14 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

      Figure 1. Top 10 problem categories
      Fixed issues grouped by problem categories bar chart

      Security-related fixes

      New York Patch 11 includes fixes for security-related problems that affected certain ServiceNow® applications and the Now Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in New York Patch 11, refer to KB0860615.

      Notable fixes

      The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.

      Problem Short description Description Steps to reproduce

      Configuration Management Database (CMDB)

      PRB1412232

      KB0832083

      Slow performance in the relationship formatter with a large number of orphan relationships

      Refer to the listed KB article for details.

      Configuration Management Database (CMDB)

      PRB1386982

      Relation types that are dependencies of Discovery, Service Mapping Patterns, and other CMDB related features can be renamed or deleted from the cmdb_rel_type table

      All other fixes

      Problem Short description Description Steps to reproduce

      Activity Stream

      PRB1429359

      Sanitizing the JournalValue.html_value() value is causing problems with Edge encryption

      Configuration Management Database (CMDB)

      PRB1400588

      Class Manager and reconciliation UI are not properly aligned after the upgrade
      1. Have an instance prior to Paris.
      2. Set reconciliation rules.
      3. Upgrade the instance.

      Recompute UI is not properly aligned after upgrading. The same issue happens with Class Manager upon upgrade.

      Document Viewer

      PRB1381998

      KB0832293

      Document Viewer is downloading non-PDF attachments (Excel) as PDF, but it should be downloading it as the original file When viewing non-PDF files (for example, Excel) in Document Viewer, there is an option to download the file. After downloading the file, users see that it has been downloaded as a PDF instead of the original file.

      Refer to the listed KB article for details.

      Event Management

      PRB1417207

      Change the existing unknown nodes to 'licensable' = N Otherwise, nodes are counted twice: once unknown from an event, and once from an alert.

      Flow Designer

      PRB1424378

      The cascade delete from sys_flow_report_doc to sys_json_chunk sometimes fails A null pointer exception occurs in FlowReportDBListener, which aborts the cascade delete.
      1. Set the flow property, reporting to 'on'.
      2. Create a flow (basic flow) and trigger a flow.
      3. Check the sys_json_chunk table.

        The data should be recorded in the type report table.

      4. Delete the record from sys_flow_report_doc, type - report.
      5. Validate that the data should be deleted from sys_json_chunk.

      Knowledge Management

      PRB1373594

      When the page route map is set from search to the kb_search page, the browser's back button does not work when navigating from search to the kb_category page Also when using the kb_search page as the homepage for KB Service Portal, once an article is open, it shows the 'Knowledge record not found' error.

      Live Feed

      PRB1354856

      Avatar initials are incorrect if the user profile name contains a dash ('-') If the user profile (sys_user) name contains a dash, its avatar initials will be incorrect. For example, if the name is 'ITIL USER (A-BC)', it's not displaying 'IU' as the initials, which it should be.
      1. Open any sys_user record, for example, ITIL User.
      2. In the Last name field, append '(A-BC)'.

        The last name is now 'User (A-BC)', and the full name should now be 'ITIL User (A-BC)'.

      3. Impersonate this user and observe the avatar initials.

      Fixes included

      Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

      • New York Patch 10
      • New York Patch 9
      • New York Patch 8
      • New York Patch 7
      • New York Patch 6
      • New York Patch 5
      • New York Patch 4
      • New York Patch 3
      • New York Patch 2
      • New York Patch 1
      • New York security and notable fixes
      • All other New York fixes

      Tags:

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