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All other New York fixes

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All other New York fixes

The New York Early Availability release contains fixes to these problems.

New York was released on July 25, 2019.
Build date: 07-16-2019_1636

Build tag: glide-newyork-06-26-2019__patch0-hotfix2-07-10-2019

Important: For more information about how to upgrade an instance, see Upgrade to New York.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of New York fixed problems, see KB0748891.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in New York: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

All other New York fixes

Problem category

Number

Short description

Activity Stream

PRB1333625

The incident state in Activities shows strange Japanese translation

Activity Stream

PRB1340382

Issue with attaching a TIFF file to a record

Activity Stream

PRB1317808

Deleting scrum tasks from a story puts duplicate notes in the story activity stream

Activity Stream

PRB1321246

The activity stream entry is partially covered by the text entry box when users have more than two journal fields

Activity Stream

PRB1322727

The activity stream is not showing full information for the description and close notes

Activity Stream

PRB1323665

The main frame resizes when users enable/disable fields in the activity feed/activity formatter filter

Activity Stream

PRB1324107

The Sys ID of the live profile is stored and displayed in the Knowledge Feedback comments when users use the @mentions tag

Activity Stream

PRB1325327

The 'See All Text' takes a long time to load

Activity Stream

PRB1328056

Applying a template that adds text to Additional comments/Work notes breaks the 'Show one journal field' button

Activity Stream

PRB1328288

Setting one of the journal fields as read-only/hidden using the UI policy does not store the data of the other journal field in the activity stream when the form is saved

Activity Stream

PRB1330206

Images pasted or imported to the HTML field are cropped and not fully visible in the 'Activities' log

Activity Stream

PRB1333071

Using the back button in Chrome results in a form being filled with content that was previously entered

Activity Stream

PRB1334019

When TABLE_NAME.activity.filter has the value NULL and the user loads a form that has the activity stream, an OutOfBound error occurs

Activity Stream

PRB1345410

The @ mention emails do not populate the record number for non-task records

Advanced Work Assignment

PRB1326956

When a work item is accepted and its document is manually unassigned, it is not re-routed by Advanced Work Assignment

Advanced Work Assignment

PRB1328065

The awa_agent_presence_history table is not logging agent presence correctly

Agent Intelligence - Server

PRB1324892

The categorical input is not used for prediction

Agent Workspace

PRB1340383

Setting and clearing value methods are not working for the Choice field when the onChange client script is on the field

Agent Workspace

PRB1315109

When users click a reference field of the type task, they receive the error 'workspace view not configured' even though there is a workspace view

Agent Workspace

PRB1329271

Agent Workspace guided setup expects the Virtual Agent plugin (paid) to be installed

Agent Workspace

PRB1333497

Unable to add KB articles to interaction

Agent Workspace

PRB1306291

The list does not load or keeps spinning when an extended field is added to columns

Agent Workspace

PRB1319323

ITIL users are unable to attach files to REQ/RITM records

Agent Workspace

PRB1320689

The Email and the Version fields are not highlighted in red after the SP field validation when error messages occur

Agent Workspace

PRB1331271

The data policy/UI policy is not being triggered in Workspace

Agent Workspace

PRB1333993

Creating a view that already exists in one scope from other scopes (or even from the same scope) erases the view

Agent Workspace

PRB1344982

Related lists in Agent Workspace are rendered for a new record creation

Agent Workspace

PRB1349261

Selecting a database view when creating the workspace list [sys_aw_list] breaks Agent Workspace lists

Agent Workspace

PRB1349346

Reference fields that are not required have sticking form validation messages when the text is cleared

Agent Workspace

PRB1349257

Counters in the related list in Agent Workspace are not refreshed automatically

Agent Workspace

PRB1348601

The reference field is not returning results in Agent Workspace for certain queries

Agent Workspace

PRB1329730

On problem form user is able to enable agent assist component

Agent Workspace

PRB1324678

The Workspace ribbon appears incorrectly

Agile Development

PRB1333672

The 'Insert and Stay' UI action does not copy the original task and agile story fields properly to the new story

Agile Development

PRB1336472

The 'Access Denied' message appears on the Agile Board burn down charts

Agile Development

PRB1290911

Both the Save and Submit buttons close the story modal dialog on the Agile Board

Agile Development

PRB1296302

If a user opens an existing story and tries to change the product category, the system clears the Sprint field values

Agile Development

PRB1322522

Users do not progress when the Story record is canceled

Agile Development

PRB1329639

Bulk sprint creation adds the daylight saving time offset to planned start/end dates

Agile Development

PRB1336399

The error 'PlannedTaskStateUtil is not defined' appears when the state of a story is updated

Agile Development

PRB1338287

Users cannot filter the task progress board if 'Assigned to' contains users with an apostrophe in their names

Agile Development

PRB1343354

The client script from the Agile Development 2.0 plugin causes JS error when the user group table is loaded in the Service Portal 'form' widget

Agile Development

PRB1352379

The Agile Board order does not persist for certain tasks

Agile Development

PRB1331442

Issues regarding Release Management with the integration of Agile2.0 with PPM

Antivirus Scanning

PRB1338053

Importing files to the instance creates an error/warning log from Antivirus

Antivirus Scanning

PRB1344595

Multiple scan requests are sent for attachments with no content

Antivirus Scanning

PRB1346185

The scan history table has multiple long running queries due to the table size

App Client UI

PRB1349846

Duplicate sys_store_app records can be generated due to the script include 'sn_appclient.UpdateChecker', causing upgrades to fail with errors 'DATABASE UPGRADE FAILED'

Application Navigator & Banner Frame

PRB1327780

The Favorites order does not hold when it is rearranged

Application Navigator & Banner Frame

PRB1330481

When a user logs in to an instance using SSO credentials after following a link directly to an instance record, if the user updates the record, the user is redirected to the identity provider URL instead of an instance page

Application Navigator & Banner Frame

PRB1338962

Application Navigator produces RFC 3986 non-compliant URLs

Application Navigator & Banner Frame

PRB1308309

Long module titles are truncated, and it is not possible to see the full title

Application Navigator & Banner Frame

PRB1322499

Refreshing forms intermittently redirects to home.do

Application Navigator & Banner Frame

PRB1330215

NavigatorHistoryProcessor/QueryBreadcrumbs evaluates the filter excessively

Application Navigator & Banner Frame

PRB1337099

The left navigation panel does not match the theme of Madrid after the upgrade

Application Navigator & Banner Frame

PRB1345486

External user not able to access '/api/now/ui/concoursepicker/language'(for language selection)

Application Portfolio Management

(APM)

PRB1337630

Unable to add a hint to business application fields when the field label is against the base cmdb_ci table

Approvals

PRB1324131

Replying approval emails change the approval state from 'No longer required' to 'Approved' or 'Rejected' based on the context of the reply email

Approvals

PRB1325801

Approval history does not capture when the 'condition based on script' is used in the group approval activity

Approvals

PRB1346031

The Deny and Accept options are not keyboard accessible within the approvals view of a request

Appsec – Platform Dev

PRB1332962

The glide.script.ccsi.ispublic property always appears as non-compliant because the base instance script include 'SecurityDashboardHardeningFunctions' checks if it is set to 'False' instead of 'false'

Appsec – Platform Dev

PRB1319819

New Instance Security Dashboard (PA) incorrectly says 'Enable File Download Restrictions' is non-compliant

Appsec – Platform Dev

PRB1326356

The Instance Security Dashboard (PA) does not accurately display the compliance

Assessments

PRB1323078

Assessments do not accurately round up to the total value of the scale factor

Assessments

PRB1324861

In Vendor Score Card, if current year and last year are 0, the category is hidden

Assessments

PRB1341027

Based on business rule conditions, the function that triggers the assessment business rule negatively affects performance

Asset Management

PRB1332642

Asset/CI synchronisation fails to insert the other record if any fields listed in alm_asset_ci_field_mapping do not exist or are empty values

Asset Management

PRB1326405

A duplicate model category record is created when an instance has already had one

Asset Management

PRB1316329

Change in the product model causes an unnecessary update of the CI record

Asset Management

PRB1326928

Lease Contract Model is assigned to the wrong table (sys_class_name) in demo data

Asset Management

PRB1344993

Duplicate SW Install record created due to inconsistency between a business rule and a pre-post pattern

Asset Management

PRB1331545

If the license is not inserted yet, the business rule 'Mark install for suite omission' causes too many records to be updated

Asset Management

PRB1345222

When copying an asset record using the 'Insert and Stay' UI action, the asset CI install status mapping is not being checked

Asset Management

PRB1314710

The Sync Software Package business rule incorrectly sets an integer field with a non-integer value

Asynchronous Message Bus

PRB1319177

When an AMB post request is sent with an empty post body, the server responds with an error: 'The server received invalid or empty JSON'

Audit History

PRB1326176

Unexpected auditing of the custom True/False field when the column name is very long

Audit Management

PRB1322885

AuditUtilsBase prints date/time values in GMT

Audit Management

PRB1334995

Audit Engagement Workbench generates error on load

Authentication

PRB1307896

SAMLResponse is not processed when the custom URL is defined with a service portal URL

Authentication

PRB1321604

Configure the multi-factor authentication dialog box on the user profile page in CSM portal is not accessible to external users

Authentication

PRB1340064

The multi-factor authentication is not working as expected in the domain-separated instance

Authentication

PRB1341453

The OAuth server-to-server interaction (/token API call) mandates the client_secret to be present

Authentication - Local DB Login

PRB1317115

The logout_redirect.do loops if the external URL is not whitelisted rather than redirecting to the not_allowed.do page

Authentication - SSO

PRB1319396

Users with the snc_external role land on the saml_redirector page with the error 'Security Constraints prevent access to requested page' when doing SSO authentication

Authentication - SSO

PRB1330745

Extra space in the field 'Metadata URL from which IDP properties are imported' does not refresh metadata

Automated Test Framework

PRB1318412

The record update/insert step does not update dot-walked fields

Automated Test Framework

PRB1318952

On the Test Suite form, the Test Suite Tests 'Edit members' view contains the name of the parent Test Suite rather than the names of the actual tests

Automated Test Framework

PRB1331501

Results are inconsistent in the selection of the assert type in ATF

Automated Test Framework

PRB1332513

Parameterized ATF testing does not work with Application Menu Visibility and Module Visibility steps

Benchmarks Application

PRB1300569

The reopen_count field is not available in instances created before 2011, which causes an error while collecting data for base instance indicators with conditions using this field

Change Management

PRB1322782

If the planned end date is far ahead of the planned start date for a change request, it can result in out of memory: java heap space due to the Maintenance Schedule span calculation

Change Management

PRB1321054

The CAB Meeting calendar does not respect glide.ui.date_format.first_day_of_week

Change Management

PRB1323334

Using the 'Resolve Conflicts' UI action on a skipped record in upgrade details for sysevent_email_action in the com.snc.service plugin does not show the base system field values

Change Management

PRB1316264

The CAB form widget does not allow the reference fields icon to show details when the field is read-only

Change Management

PRB1325952

Field labels are not aligned in the standard change template (std_change_record_producer) form

Change Management

PRB1329094

When the standard change 'Two step' is enabled, users can change the read-only change request template when creating the change request record

Change Management

PRB1330885

Change Management integration with Discovery does not correctly check that an affected CI has an IP address before launching Discovery

Change Management

PRB1331197

The standard change template demo data does not copy attachments

Change Management

PRB1332794

Adding the related list on Affected CIs/Impacted CIs or any CI related lists executes the count(*) query twice

Change Management

PRB1334984

Change approval policies need to honor mandatory flag for group approvals

Change Management

PRB1335393

Japanese translation issue in Change Calendar in Kingston release

Change Management

PRB1339259

The CAB workbench displays a blue clock icon with no message for a CAB meeting where the CAB meeting record's state value is manually moved from 'Pending' to 'In Progress'

Change Management

PRB1345970

The 'close ticket' business rule on the change_task table refers to a calendar field that is not on the change_task table

Change Management

PRB1345810

Inactive decisions are still factored by Change Approval Policy

Change Management Conflict Detector

PRB1320629

The Conflict last run field shows a different value on the form view instead of the value from the database

Change Management Risk Assessment

PRB1322875

The Risk Calculator does not work on a table created in a scoped application and extends the change request

Change Management Risk Assessment

PRB1334031

An empty error message is generated when Migration of legacy risk assessment fails

Change Management Risk Assessment

PRB1340808

Assessment questions are not retained for reference and string type questions when UI action Risk Assessment is already completed and the user clicks Assessment on the Change Request form

Change Management Risk Assessment

PRB1342639

The Change Risk Assessment form changed to the Assessment Metric Type form after installing the Application Portfolio Management plugin

Change Management Risk Assessment

PRB1343822

Risk conditions are not evaluating correctly when set to leave alone but are being updated by the script field

Chat

PRB1341741

Chat queues are not updated with the number of waiting conversations until they are refreshed manually

Chat

PRB1292094

Dragging the mouse while clicking a link in a chat can post a duplicate link

Chat

PRB1342737

Agent chats related to HR cases have multiple membership records and the conversation comes back after the chat is closed

Chat

PRB1273634

The connect.retrieve_external_link_content property is misleading

Chat

PRB1313699

When creating a new chat conversation, typing a user name containing a special character in the To field does not display the user list

Chat

PRB1313828

When users instead of agents close the chat window, users see the message 'The agent has closed the support session'

Chat

PRB1316291

Metric and Audit records are not created when transferring a chat to another queue

Chat

PRB1318966

The Connect Support pop-up window opened from the Connect Support widget is not resizable in Internet Explorer

Chat

PRB1319302

The Service Desk Chat Monitor dashboard report 'Resolved Chats without Ticket by Agent/Queue in last 7 days' does not work as expected

Chat

PRB1325344

The transform map script does not create the sys_journal_field record as the impersonated user

Chat

PRB1325974

Connect Support actions do not use the Hint field

Chat

PRB1327249

Connect Dependency causes attachments to be duplicated in Service Portal

Chat

PRB1331310

The undocumented state 'Closed by client' puts chat conversations under 'Open Conversations'

Chat

PRB1339853

The Customer Service chat queue is not accessible to users with the 'snc_customerservice.customer' role

Chat

PRB1340167

In Internet Explorer or Edge, the chat window overlaps the chat pop-up message field on the left side

Chat

PRB1341315

The 'Unable to add message. You do not have access to this conversation.' error encountered when toggling between chats

Chat

PRB1344816

Transferring chats to other queues closes the conversation when the end user is in sub-domain

Chat

PRB1345538

The Connect Support 'Create Incident' action is not displaying after the conversation is transferred to another queue

Chat

PRB1342097

Attached KB of following record showed HTML tags in additional comments in Connect Chat

Clone Issues

PRB1334452

Outlook Actionable Message 'OAuth OIDC Entity' is removed by clone due to no data preserver

Cloud Management Application

PRB1331941

The importing and processing of the Azure cloud billing are unacceptably slow

Cloud Management Application

PRB1322145

No visibility of the SC Order Guide widget in page designer, and also no options to edit/delete when the Cloud Management Core plugin is installed

Cloud Management Application

PRB1324745

Errors occur when the CI has more than one hosted on relationships

Cloud Management Application

PRB1325641

The cloud resource CI is updated multiple times irrespective of any change to the resource

Cloud Management Application

PRB1326389

String comparisons in blueprint operation conditions do not work as documented

Cloud Management Application

PRB1328030

AWSComputeProvider.java does not account for alternative newline characters

Cloud Management Application

PRB1331569

The MID script execution fails if the cloud producer returns non java.util.Map datatype

Cloud Management Application

PRB1313008

Issues creating a new resource group

Cloud Management Application

PRB1316344

No index for table cleaner job running against the sn_cmp_cloud_trail table

Cloud Management Application

PRB1319701

Exiting action window from Lease Operations does not allow user to re-open the window without refreshing the page

Cloud Management Application

PRB1321740

Issue in Mapping Playbook against Extended Interface/Operation

Cloud Management Application

PRB1322241

Performance issues with the table sn_cmp_cost_rsrc

Cloud Management Application

PRB1324325

Deleted and deactivated resource catalog shows up in the Stack details resource operation list

Cloud Management Application

PRB1324396

The Resource Groups state, status, and operational status values are inconsistent when a user terminates and re-provisions a resource group with the same name

Cloud Management Application

PRB1326827

Users are unable to update the task and requested item entries from the default platform UI

Cloud Management Application

PRB1329846

Admin Portal UI should show a clear error message when creating a resource operations step fails because the step name contains special characters

Cloud Management Application

PRB1330300

The 'Sanitize Tag Fields' business rule can cause an infinite loop when the tag name reaches the 127-character limit

Cloud Management Application

PRB1332018

When the guest customization spec is not used, the VMware static IP assignment fails on Windows versions later than 2012

Cloud Management Application

PRB1332061

VM is configured with incorrect memory and CPU

Cloud Management Application

PRB1333347

On field change, form rules are not correctly applied when a field value is changed before previous field change rules are not completed

Cloud Management Application

PRB1338558

Quota is not checked when changing compute profile CPU attribute, therefore, the Submit button may not work when quota is available and it may work when quota is not available

Cloud Management Application

PRB1340282

Mismatching billing data displayed between the Azure/AWS console and the CMP dashboard

Cloud Management Application

PRB1340761

When the 'Update Order Status' business rule runs, the error message 'Default Semaphore Exhausted' is thrown

Cloud Management Application

PRB1343262

AWS Discovery is not working since the pattern table is cmdb_ci

Cloud Management Application

PRB1342494

Azure Resource groups are empty in CA UI, but the RG data is persisted in the table

Cloud Management Application

PRB1347838

The VMware upgrade tool policy is hardcoded to upgradeAtPowerCycle

Cloud Management Application

PRB1329062

The Catalog Item form does not show a new button for the (Blueprint) Rule related list

Cloud Management Application

PRB1340374

The Azure subscription discovery fails with an error

Cloud Management Application

PRB1344130

Throttling issues when discovering cloud load balancers

Coaching

PRB1319837

Coaching assessments are not generated when the trainee field value is 'dot walk' field

Condition Builder

PRB753209

Problem with data certification filter and the template [sys_template] table

Condition Builder

PRB1201079

Translation, RTL, and UI issues when using Report Designer

Condition Builder

PRB1321365

Messages on the Reference field value are not translated to the user's language in the new reporting UI

Condition Builder

PRB1326865

Condition on the Date/Time field is ignored when the same condition is changed to use another Date/Time field and the user runs the report (not saved)

Condition Builder

PRB1330755

The Data Table widget filter displays tooltips that linger on the page

Condition Builder

PRB1348801

Unable to see the date picker on the second condition builder when the date type variable is chosen

Configuration Management Database

(CMDB)

PRB1297990

The message 'User Not Authorized' appears when loading the relationship editor as an ITIL user

Configuration Management Database

(CMDB)

PRB1326059

The CMDB 'identifyCI' API is committing changes where it is not supposed to

Configuration Management Database

(CMDB)

PRB1322732

The CMDB dashboard is not getting filtered with the respective CI class when the filter is applied on navigating to the child dashboard

Configuration Management Database

(CMDB)

PRB1333320

The View Toggle UI action on cmdb_ci is not working

Configuration Management Database

(CMDB)

PRB1342852

'Personalize Form' and 'More options' menus are too short when they are viewed on CMDB tables that contain the CI Relations formatter

Configuration Management Database

(CMDB)

PRB1335739

The metrics suggested relationships, containment rules, and hosting rules do not accept preference changes after the first time the relationship compliance calculation job is run

Configuration Management Database

(CMDB)

PRB1313437

Users receive the error message with 'illegal access' when comparing an update of cmdb_ci.category and when attempting to resolve conflicts after an upgrade

Configuration Management Database

(CMDB)

PRB1316190

If the 'OR' condition is used in the query, results will break when the filter condition is changed

Configuration Management Database

(CMDB)

PRB1320811

CMDB Baseline diff takes too long for CI's with many relationships

Configuration Management Database

(CMDB)

PRB1323853

CI is marked as orphan in CI Dashboard even if the orphan rule is satisfied

Configuration Management Database

(CMDB)

PRB1323862

Slow processing for Cloud Event Handler due to unexpectedly high volume

Configuration Management Database

(CMDB)

PRB1332935

An orphan rule with a condition that uses two or more relationships in an AND statement incorrectly reports CIs as orphans

Configuration Management Database

(CMDB)

PRB1320955

Audit Failure Count exceeds the total count resulting in negative scores

Configuration Management Database

(CMDB)

PRB1321241

The Delete Relationship button from the Relationship Editor shows for users that do not have the right to delete relationships

Configuration Management Database

(CMDB)

PRB1321431

The cmdb_health_orphan_rule form layout has bad split elements, causing cropped condition builder in a normal form view

Configuration Management Database

(CMDB)

PRB1325637

Preview reference pop-up window is triggered on hover and sometimes stays open when cursor moves away

Configuration Management Database

(CMDB)

PRB1328052

The CMDB View Dashboard does not copy all widgets

Configuration Management Database

(CMDB)

PRB1331886

The 'Hybrid Entry CI Criterion Attributes' entry flashes for a second, then disappears on the Identifier Entry [cmdb_identifier_entry] form

Configuration Management Database

(CMDB)

PRB1332640

The back arrow does not bring users back to the main business application screen

Configuration Management Database

(CMDB)

PRB1335206

Users with the cmdb_query_builder role cannot create CMDB Query from the CMDB Query Builder page

Configuration Management Database

(CMDB)

PRB1343528

Delete saved query from CMDB Query builder GUI takes a long time and freezes session

Configuration Management Database

(CMDB)

PRB1345483

CI Relationship formatter does not show some relationships

Configuration Management Database

(CMDB)

PRB1348946

The CMDB health dashboard correctness duplicate metric ignores the identification rule set on a specific class

Connect

PRB1350071

In Connect Support, the closed_at field is set both when the end user and the agent close the chat, which causes the chat duration to be longer than expected

Content Management System

(CMS)

PRB1334860

Scrollbar no longer works in iframe after upgrade to Madrid

Contextual Search

PRB1331360

The search function does not work during the upgrade process

Contextual Search

PRB1323751

Knowledge articles are not accessible from the contextual search widget

Contextual Search

PRB1342728

No record is created in Knowledge Use [kb_use] table for tables that don't extend the task table

Contextual Search

PRB1320864

When container split is used in a record producer, KB article with wide images has issues with display in contextual search result on Service Portal

Contextual Search

PRB1328003

Inconsistent behavior while attaching article with large content to incident through contextual search results

Contextual Search

PRB1343621

The search is broken when the title is empty in the search result

Continual Improvement Management

(CIM)

PRB1322385

Business rules contain gs.log in Continual Improvement Management

Core Platform

PRB1235563

'Choices unload - before' and 'Choices unload' base instance business rules cause excessive delay in creation of sys_choice records when multiple records already exist

Core Platform

PRB1326375

Class field choices for task only show tables that extend the current class but not the entire hierarchy

Core Platform

PRB1318967

AssignmentEngine can sometimes override DataLookupScriptEngine

Core Platform

PRB1298960

Concurrent requests to static image content cause exceptions, and only one of the requests succeeds

Core Platform

PRB1202853

New Translated Text/Translated HTML columns are missing mandatory attributes to work properly

Core Platform

PRB1305249

Related List Condition with Greater than or is field throws SQL exception

Core Platform

PRB1308394

Unable to set the value of a 'Table Name' type field on a template

Core Platform

PRB1309730

The webdav integration issue because of SSL

Core Platform

PRB1312960

Security Constraint Message when list is grouped by and filtering Report by Keywords content

Core Platform

PRB1313643

Restricted Caller Access does not have a source type for Record Producer Variable

Core Platform

PRB1314728

Problematic Data policy containing invalid Data Policy Rules causes other valid Data policy not to be honored when the data comes from an import set

Core Platform

PRB1315351

Progress worker jobs canceled due to max pool size do not cancel execution tracker or display an error to the user

Core Platform

PRB1319115

Unable to access parent fields in a report from task extended child tables of the Table per class extension model

Core Platform

PRB1321147

Label of sys_dictionary record changed to English when adding an attribute

Core Platform

PRB1326705

Links in ISC banner navigate to outdated versions of knowledge articles

Core Platform

PRB1328647

Gibraltar phone numbers are considered 'Invalid phone number' and are not saved for 'Phone Number (E164)' type fields

Core Platform

PRB1330297

Restricted Caller Access Privileges (sys_restricted_caller_access) table does not have a coalesce strategy that matches its unique compound index

Core Platform

PRB1336672

Restricted Caller Access throws NPE's when certain information is null

Core Platform

PRB1352398

Unable to install the Remote Tables plugin with the admin user

CSM Communities

PRB1324586

When creating an Event within the Community, if the date format is other than yyyy-MM-dd, an 'invalid date' message appears after the user selects the start date

CSM Communities

PRB1343076

Community Login page stuck in a refresh loop (infinite loading loop)

CSM Communities

PRB1349990

'Display Name' is not captured and should be a mandatory field in the Community profile

Currency

PRB1324308

Exchange Rates (fx_rate) table doesn't allow null/empty values and breaks the sc_cat_item.list if it has catalog items associated with this currency

Currency

PRB1332628

Update of the Exchange Rate is not taken into account for Catalog Items and Shopping Cart

Customer Service

PRB1315335

Related lists from scoped apps don't display records as expected

Customer Service

PRB1320015

On Safari Browser, Header Menu doesn't appear as expected in both CSM & CSP Portals with base instance theme

Customer Service

PRB1320585

In Chrome browser, when a user clicks the reference icon to open the pop-up, the pop-up shows a 'Please configure Resolution Shaper for undefined' error

Customer Service Management

PRB1327645

The contextual search widget does not show up in the Customer Service Portal

Customer Service Management

PRB1333434

Unable to see the proper template after downloading Template(excel file (.xlsx))

Customer Service Management

PRB1330457

When trying to access Inbound Email Actions records belonging to Case table in customer service application scope, system hangs while record is still loading

Customer Service Management

PRB1330973

Users with the sn_customerservice_agent role cannot see entitlements after the upgrade

Customer Service Management

PRB1323113

Invalid record shipped as part of the Special handling notes (com.sn_shn) plugin

Customer Service Management

PRB1323917

Server script in Service Portal 'Approvals' menu item (CSM Header Menu) references the wrong table, causing the 'Article not found' UI message

Customer Service Management

PRB1324787

'Registration Request' widget on the csp_registration page for the Italian and French languages fails on load of the csp_registration page

Customer Service Management

PRB1325234

In London, sn_customerservice_agent cannot see dot-walked fields in the list view

Customer Service Management

PRB1326724

csm_ws_integration role should be added as part of the Sprinkler API

Customer Service Management

PRB1328038

Recursive Business Rules on CSM

Customer Service Management

PRB1328207

The login button on the Customer Service Portal (CSM) registration page routes to the wrong page (customer_service)

Customer Service Management

PRB1328525

The system property glide.cs.email.case_queue_address changes its name if a suffix is added

Customer Service Management

PRB1331174

Can't submit a new Publication with the expected Number if the glide.itil.assign.number.on.insert property is set to 'True'

Customer Service Management

PRB1336822

For the Openframe pop-up in Agent Workspace, there is white line in the pop-up, and the Close button is missing from the header

Customer Service Management

PRB1337095

Using 'Updated Selected' from the Accounts table layout creates a new Account record

Customer Service Management

PRB1337247

CTI hold is not working

Dashboards and Home Pages

PRB1322761

Dashboards shared to the 'public' role are not visible in the Dashboards overview

Dashboards and Home Pages

PRB1343508

EXPAND ALL for List Reports is not working on non-responsive dashboards

Dashboards and Home Pages

PRB1336340

Users are not able to see the dashboard and a blank page with the text 'Sorry!' appears

Dashboards and Home Pages

PRB1345406

Unable to view the Contextual Menu on a Dashboard if a cascading Filter is loaded first on that same Dashboard

Data Certification

PRB1323923

Recursive call of base instance business rules 'Update next run time' and 'Update next run time during execution' reported in the logs and impacting performance

Data Certification

PRB1331512

Data Certification Task check box doesn't align correctly

Demand Management

PRB1314510

Incorrect formula used for Demand Score calculation

Demand Management

PRB1324298

After upgrading to London, the 'Reset to Draft' UI action on the Demand form causes simultaneous update alert

Demand Management

PRB1325805

Calculation of Net Present Value is incorrect

Demand Management

PRB1338602

Comparing financial baselines on Demand shows currency as USD when instance is single currency

Dependency Views

(BSM Map)

PRB1335398

Dependency View Map doesn't show drop-down values of Dependency Types if glide.invalid_query.returns_no_rows is set to 'True'

Discovery

PRB1321414

The missing definition of 'authorization required' influences the decision of 'Access Denied' for basic auth for SM and HD Discovery

Discovery

PRB1338064

ACL rules are missing for the discovery_classy_http_match_list table

Discovery

PRB1334362

After the Madrid upgrade, the SCCM 2016 Software and SCCM 2016 Software (AI) data sources fail with SQL syntax errors, and failure also occurs with SCCM 2012 Software and SCCM 2012 Software (AI) data sources

Discovery

PRB1328689

When discovering a switch stack using patterns, there is no Pattern Log in the Discovery Log, or device records are duplicated with cropped source names

Discovery

PRB1327365

Routing probes active in both 'Standard Network Router' and 'Network Router Pattern' for new Discovery users

Discovery

PRB1329996

NPE in VCenterExtension prevented the vCenter Event Collector context from trying remaining vmWare credentials

Discovery

PRB1336879

Launching credential-less Discovery from Shazzam can use a large amount of memory

Discovery

PRB1318010

ShazzamLaunch fails when a schedule uses load balancing MID cluster and the IP ranges configured have incorrect IP range exclusions

Discovery

PRB1320867

Typo in DiscoveryReconciler.doPostReconciliationCleanup() logic causes related list absent status to flip randomly

Discovery

PRB1330874

Horizontal discovery using patterns may fail if the discovery_source value is changed using the glide.discovery.source_name property

Discovery

PRB1311068

Discovery schedule runs on target instance after cloning

Discovery

PRB1315470

Discovery of Sparc architecture Solaris servers populate the Serial Number field with an error message

Discovery

PRB1318705

Redundant Discovery Behavior Phases cause infinite looping in London

Discovery

PRB1320780

The URL generated by the AWS contains parameters that must be encoded

Discovery

PRB1322288

Windows Classification doesn't work properly for LTSB versions

Discovery

PRB1323655

Increase the maximum length of the Alias field in IIS Directory

Discovery

PRB1323674

Discovery errors on Oracle CIs

Discovery

PRB1330251

Availability of 'Discover now' UI action to users with ITIL role

Discovery

PRB1113671

Sensors business rule runs for non-Discovery ecc_queue inputs

Discovery

PRB1310115

Issues occur using two SNMPv3 credentials with the same username

Discovery

PRB1312600

VCenter discovery picks up wrong MID server via MID selection API

Discovery

PRB1314743

SNMP alternate port discovery is not working as expected

Discovery

PRB1317096

Excessive error messages logged for 'No mid found to trigger credential-less discovery for'

Discovery

PRB1319014

The vCenter discovery creates related records even when creation of CI record fails

Discovery

PRB1319939

VMware VM identification doesn't use index in VCenterVMsSensor

Discovery

PRB1319943

The cmdb_ci.category and subcategory set incorrectly by ADM

Discovery

PRB1323704

The discovery_device_history workflow icons are missing

Discovery

PRB1324158

When user sets glide.ui.escape_text to 'False', Discovery home page shows 'The entity name must immediately follow the '&' in the entity reference' error

Discovery

PRB1327270

The reconciliation code has been updated to prevent duplicate IP addresses from being inserted in the cmdb_cI_ip_address

Discovery

PRB1327557

'Linux - Azure' probe doesn't work properly if the Linux VM is on Static IP Address

Discovery

PRB1330417

Facilitate CyberArk integration with Now Platform

Discovery

PRB1335019

Performance issues with 'Discovery Error Instance Cleanup' job

Discovery

PRB1340437

The vCenter doesn't create disks for all datastore disks

Discovery

PRB1346774

MSSql DB On Windows Pattern not populating TCP Port

Discovery

PRB1116769

If a downed MID server is listed to use in a behavior, it is still chosen for discovery

Discovery

PRB1315030

ClassUtil - error trying to instantiate com.snc.core_automation. model.js.DiscoveryScheduleJS

Discovery

PRB1315914

Linux Memory Module (probes) capacity assumes that units are always in Mb and fails to convert Gb values

Discovery

PRB1319635

Turning on Cisco Indexing can lead to very large (100+ Mb) SNMP

Discovery

PRB1321092

VMs are not reconciled with guests created by credential-less discovery

Discovery

PRB1321998

Multiple discovery.canceled events triggered on schedule using MID cluster

Discovery

PRB1322212

Subnet Discovery is canceled if Discovery Status Mutex isn't acquired within 1 second

Discovery

PRB1322634

Records added to Storage File Shares related list under storage server aren't shown on the related list

Discovery

PRB1322805

The 'Discovery CI schedule Manager > CI Schedules' displays incorrect state of schedules

Discovery

PRB1324696

Start date (start_date) field in cmdb_ci_esx_server records isn't populated as stated in documentation

Discovery

PRB1324895

Modified pattern fix scripts to update necessary relationships for switches and routers

Discovery

PRB1325702

Some Linux filesystems aren't being discovered

Discovery

PRB1325840

ServiceMapping DEBUG PID isn't provided when launched from Disco Log

Discovery

PRB1326524

Windows 2016 and later families that are part of a Windows Cluster don't discover or create cmdb_ci_win_cluster record

Discovery

PRB1326531

The ZOS.bash probe causes Discovery to crash when running on a non-standard shell

Discovery

PRB1326902

Patterns are not creating records for separate adapters on CI with the same destination IP network

Discovery

PRB1327094

The step 'Remove duplicates from cloud database' should run immediately after 'Create Cloud database CI'

Discovery

PRB1329685

Discovery schedule can remain in active status with a Shazzam output error if MID Server goes down while discovery is running

Discovery

PRB1329767

SNMP GETBULK should be enabled by default

Discovery

PRB1330682

Discovery Home Page becomes stuck in some cases when attempting to retry discovery on a patterned failed error

Discovery

PRB1331061

DB2 instance on Windows Pattern does not retrieve INSTANCE name

Discovery

PRB1331306

Issues with 'OSs - Pre Sensor' pre post processing script

Discovery

PRB1332295

Process Classifier for Apache doesn't work on Windows

Discovery

PRB1332699

Discovery is creating CI relationships between base CI and all duplicate 'related' CIs

Discovery

PRB1332785

Linux discovery does not populate the file_system attribute on cmdb_ci_file_system table records under certain conditions

Discovery

PRB1333841

Issue with date format in Discovery home

Discovery

PRB1334471

Spurious update set addition on invalid Quick Range or viewing of discovery_range_item record

Discovery

PRB1335871

Generic VLAN OID is missing from the SNMP - Switch - Vlan probe causing Layer 2 relationships not to be created

Discovery

PRB1336123

Storage reconciliation does not work without target WWPN

Discovery

PRB1337311

The 'tcp_port' field value cannot be changed or updated from Oracle and PostgresSQL patterns

Discovery

PRB1339216

Linux Server, ext: "UNIX Cluster - ORACLE Clusterware" occurred due to several steps that returned not only the result but some additional info

Discovery

PRB1344322

Sun directory server connection to database is not getting created

Discovery

PRB886423

The vmCreation Event creates VM record in global domain even when running domain separation

Discovery

PRB1350149

When the software vendor name is too long, users get NPE or duplicate core_company records via Linux - Installed Software

Discovery

PRB1335372

Credentials are not validating when IAM profile configured mid is pointed to instance

Discovery

PRB1297809

The WMI Classify probe may become slow when it needs to iterate through invalid credentials

Discovery

PRB1346348

ADM uses extremely inefficient GlideRecord queries

Discovery

PRB1342286

Pattern temp variables get truncated to 1024 characters (hardcoded max value)

Domain Support

PRB1317106

Domain table's default field shouldn't be hard-coded

Domain Support

PRB1340400

Passing null values as the sys_id/UniqueValue to DomainForAttachmentEngine can cause all records in the sys_attachement table with the null table_sys_id to be updated

Domain Support

PRB1319756

Using setDisplayValue in the script include to set the domain causes the corruption of the domain cache

Domain Support

PRB1347170

The getMyGroups() does not work in scoped applications

Domain Support

PRB1344145

Loading groups as the first query the user executes can cause issues with the domain group visibility when the group cache is cleared

Edge Encryption

PRB1317505

Edge proxy failover does not work when the upgrade fails because of locked resources, the upgrade fails when the proxy host property points to the load balancer

Edge Encryption

PRB1323400

The type of the field 'proxy_version' in the table 'sys_encryption_proxy' is still decimal(20,2) for all upgraded instances with Edge installed before Jakarta

Edge Encryption

PRB1327874

When users encrypt journal type fields, the decrypted text appears as one line without the proper new line formatting

Edge Encryption

PRB1326353

The sys_encryption_key_configuration does not extend the sys_metadata due to an issue with the fix script

Edge Encryption

PRB1336598

When deleting a sys_encryption_key, the related sys_encryption_proxy_key must be removed as well

Edge Encryption

PRB1338453

Edge proxy base instance wrapper.conf changes

Edge Encryption

PRB1339659

Unable to create attachment key rotation job

Edge Encryption

PRB1347096

With edge configuration on attachment, uploading two attachments at the same time will corrupt the second one

Edge Encryption

PRB1347512

The 'Invalid insert' message appears when users try to insert a record on a table

Edge Encryption

PRB1349278

The content_escape_type_start_tag is part of the metadata, impacting equality preserving searches after the upgrade

Email

PRB1330450

Navigating to the email client throws a warning '"GlideSecurityChecks" is not defined' in the logs

Email

PRB1304287

The Integration Hub 'Send Email' action does not properly display HTML in the email body

Email

PRB1317321

Drag and Drop functionality is not working in the Email Client

Email

PRB1317457

The approval_activity email script is missing a semicolon

Email

PRB1320961

Emails sent using the Email API or the Flow Designer are not adding watermarks to a sent email

Email

PRB1322760

The approval_activity email script incorrectly shows approval records that are not extended from the task table in the Approval Activity section for sent emails

Email

PRB1326005

When an associated notification has been set to mandatory, notification preferences show that a secondary device is turned off even though it is actually turned on

Email

PRB1341401

The business rule triggered by the 'insert via Inbound Action' causes a 'Unique Key violation' error

Email

PRB1300663

Recipients set via an email script are overwritten when a notification is processed

Email

PRB1306253

The Target field is not populated in the mailbox when an email is sent from Flow Designer using the Service Catalog Trigger

Email

PRB1315991

The 'Unsubscribe from Notification' inbound action throws an incorrect message in sys_email records

Email

PRB1320268

When a recipient is copied using the email.addAddress API, displayName does not function

Email

PRB1320526

When an invalid address error occurs, BCC addresses are added to the Recipients field

Email

PRB1320992

Emails are deleted from the mail server when it is unable to insert sys_email records

Email

PRB1323125

When Slack messages are sent with the Now Action application, you cannot manipulate the TEXT fallback, which causes an 'Unable to show buttons' alert

Email

PRB1324395

Need better logging for identifying corrupt attachments or Inline images in an email

Email

PRB1325075

Reprocessing a received-ignored email does not change the state

Email

PRB1333562

Preview Notification renders a plain text message that contains HTML characters as HTML, when it should render the HTML characters as text

Email

PRB1334807

Preview Notifications are not generated when two users with the same email address, but in different case, are added to the notification recipients

Email

PRB1338232

Emails generated by the Email Client that are split due to the recipient count system property can end up with two different 'From' addresses

Email

PRB1339507

The 'cmn_notif_message.send_email' and 'cmn_notif_message.send_sms' fields are deprecated

Email

PRB1339925

When an inbound email with an additional person in the 'To' line is sent, an Incident is created, instead of a Case

Email

PRB1344237

Incident notification message doesn't fit the behavior

Encryption/Cryptography

PRB1281667

GlideCertificateEncryption returns null mac for an empty string

Encryption/Cryptography

PRB1347478

The encrypted scratchpad plugin causes NPE when starting workflows that use the encrypted scratchpad

Event Management

PRB1328251

Issue with the Alert Aggregation Learner in the Service Analytics

Event Management

PRB1344245

Event Management/ Platform Performance Issues - EM dashboard loads service mapping slowly

Event Management

PRB1314704

Some events do not appear in ServiceNow instance

Event Management

PRB1315380

EvtMgmtKBHandler updates the same alerts multiple times and causes delay in 'Event Management - create/resolved incidents by alerts' scheduled job

Event Management

PRB1317278

'Maintenance status of CI' maintenance rule should handle CIs in 'Retired' status different from 'Maintenance' status

Event Management

PRB1321194

Migrating an alert rule to a management rule breaks regex conditions in the alert filter

Event Management

PRB1322651

Alert notes in the Create Task legacy subflow show an incorrect link to the alert rule that it matched on

Event Management

PRB1323624

When closing the secondary alert of an Aggregated group (Primary prototype), all alerts in the group are closing too

Event Management

PRB1326336

When an alert is re-opened and creates new incident, all the fields are being overridden

Event Management

PRB1328127

The duplication of license counting in the em_unique_nodes table

Event Management

PRB1343371

Default binding with mac address doesn't work when there is no network adapter on host

Event Management

PRB1266985

Service group impact calculation is not consistent

Event Management

PRB1296119

In impact job, DB connection fails and does not release mutex

Event Management

PRB1300516

When too many events occur during a second, OMI connector fetching events enter a cycle and stop progressing

Event Management

PRB1314397

Issues with the NodeInfoCache

Event Management

PRB1317605

Dashboard may not show the correct impact for a business service connected to another business service

Event Management

PRB1320774

Able to set number of workers in multi-node to be higher than total available in the node

Event Management

PRB1322268

Activating the Event Management plugin removes related lists from incident form

Event Management

PRB1329119

When using French Canadian language, clicking the 'Event Rules' module throws an error

Event Management

PRB1331274

Issue with Event rule page when we save and then try to click back

Event Management

PRB1337296

Alert Similarity causes performance issues during loading of the Alert form

Event Management

PRB1337592

MID Server agent logs show an invalid message parameters error

Event Management

PRB1339405

Severity icons on legacy dashboard and on map have white borders

Event Management

PRB1340104

'Event Management - process events' scheduled job spends significant time updating records in sys_attachment table with table_sys_id as null

Event Management

PRB1340750

Browser crashes if a business service has thousands of em_impact_status records

Event Management

PRB1342119

Scheduled jobs with Invalid Trigger Class are never processed

Event Management

PRB1350076

The impact status is calculated incorrectly on OS cluster

Event Management

PRB1349845

Unable to navigate through the nodes, applications, and the database instances in any of the service maps

Event Management

PRB1330185

The number of impacted services for the incident is not calculated correctly when opening the incident from the alert

Express to Enterprise

PRB1319475

During upgrade, the Create Request UI action is not associated with incidents

Express to Enterprise

PRB1327009

Closing catalog task as Closed Skipped or Closed Incomplete does not change the RITM state

Field Normalization

PRB1322299

Normalization jobs are not created as described in the documentation

Field Normalization

PRB1338060

Admins can't review scheduled jobs in the cds_client_schedule table (Normalization Data Services plugin)

Field Service Management

PRB1339946

The $agentSchedule.do calendar does not show inactive work order tasks

Field Service Management

PRB1340394

Checklist templates applied to templates are not created for work order task records created by the user

Field Service Management

PRB1320322

Dynamic Scheduling is not un-assigning tasks when trying to assign a higher priority task to the same time

Field Service Management

PRB1321761

Few Reports (sys_reports table) without any roles were not assigned the snc_internal role after the CSM plugin activation

Field Service Management

PRB1321859

Error message is shown when a valid google Map API key is provided but there is no valid Client ID and private key

Field Service Management

PRB1323843

SMGeolocationUtils script include does not properly process GlideList fields such as Type

Field Service Management

PRB1324860

Updating work order task from the Central Dispatch does not close the pop-up window when navigating from the homepage

Field Service Management

PRB1325729

Estimated work duration does not get updated when template is used

Field Service Management

PRB1329895

Inactive groups are visible in the Team Calendar

Field Service Management

PRB1334571

The base instance business rule 'Populate Schedule - New SOT' does not set the Window end field to the Requested due by field on Work Order, but instead it sets the Window start field on Work Order Task to the current time

Field Service Management

PRB1334911

The gs.log() in Team Calendar is not descriptive and always gets printed

Field Service Management

PRB1346500

Merging consumables causes associated Asset Usage record to be deleted

Field Service Management

PRB1349567

The appointment booking date/time and the tool tip are not translated

Field Service Management

PRB1344996

Auto-routing is not able to get data from Google due to Google business plan changes

Finance Service Management

PRB1344081

When specific cost plans that enable edit mode are selected, and the user selects a different row and then back to original row, all cost values are removed

Financial Management

PRB1339385

Generate weight maps job should be made a quarterly job and inactive

Financial Management

PRB1320262

When the glide.sys.time_format system property is using the 12-hour time format of hh:mm:ss, validating fiscal periods causes validation errors

Financial Management

PRB1317721

Receiving the 'org.json.JSONException: JSONObject["status"] not found.' error when promoting a Forecast Plan if no Fiscal Periods existed for the previous year

Financial Management

PRB1332723

Time card expenses are getting calculated twice under certain conditions

Financial Management

PRB1323577

Scrolling resets on Investment Portal when scrolling from horizontal to vertical and vice versa

Financial Management

PRB1324758

Allocation page hangs when trying to split a bucket with 2000 groomed lines

Financial Management

PRB1319778

The variance in the benefit plan breakdown is not calculated when benefit plans are in multi-currency

Financial Management

PRB1344437

Unable to view the full 'Configuration' pop-up window from the Investment Portal (Microsoft Edge only)

Flow Designer

PRB1320713

After an application with flows is imported into another instance, the flows do not run in the second instance

Flow Designer

PRB1309479

Flow designer can record updates from different application scopes in a single update set

Flow Designer

PRB1320631

The search bar does not work for the 'Create Task' and 'Update Record' actions in the Flow Designer

Flow Designer

PRB1306282

No HTML Source Code button is available for emails in Flow Designer

Flow Designer

PRB1323711

Issue with the copy action in the Flow Designer

Flow Designer

PRB1330114

Action type snapshots are created with blank display names

Flow Designer

PRB1335904

The rest of the approval records generated by Flow Designer are not moved to 'No Longer Required' after one user from the group approves the record

Flow Designer

PRB1320234

List field type in the condition of a look up records step fails

Flow Designer

PRB1321837

Updates to subflow properties in a scoped application does not get saved

Flow Designer

PRB1327008

Time for Daily/Weekly/Monthly triggers do not display or displays '00:00:00'

Flow Designer

PRB1329102

Default values for inputs are not being used when the subflow is executed directly

Flow Designer

PRB1333399

Some of the IntegrationHub files are missing when a commit is made

Flow Designer

PRB1333675

Request overview does not show stage duration if using flow designer

Flow Designer

PRB1337733

Target table value not auto populated when dragging incident record pill to target record field in Action

Flow Designer

PRB1339462

Unable to add users in the 'Ask For Approval' action of a flow

Flow Designer

PRB1347511

RecordLookup action may error out if scripted ACL depends on the current record

Flow Designer

PRB1348349

The 'Wait for a duration' summary calculates and displays the date in mm/dd/yyyy when the system date format is dd/mm/yyyy

Flow Designer

PRB1345098

The Name/Value variables break after adding an action to a flow in Flow Designer

Flow Designer

PRB1347484

The Once Per Unique Change trigger is not working for multiple records with the same change

Flow Designer

PRB1322476

Flow fails to load after being loaded as application (when flow calls a subflow, which calls an action)

Flow Designer

PRB1345856

The 'If' activity cannot use 'Skipped' in a condition when the Ask for Approval action result is skipped

Flow Designer

PRB1345913

Catalog Task that are created in a Flow Designer flow do not close when the REQ/RITM is canceled

Forms and Fields

PRB1253689

Configure label of 'Applied on catalog item view' throws error 'Cannot read property 'getName' of null'

Forms and Fields

PRB1328635

Dependent reference fields cause compiler errors

Forms and Fields

PRB1341948

The contact (caller_id) on the incident form disappears for ITIL users when the caller is set to inactive

Forms and Fields

PRB1300597

Forms intermittently blank out on an iPad during scrolling

Forms and Fields

PRB1303448

The main frame of the form is stretched horizontally depending on the number of columns added to the related list in the form

Forms and Fields

PRB1303681

Error 'java.lang.IllegalArgumentException: Invalid table: sys_ui_policy_rl_action' traced in the instance log after partial upgrade

Forms and Fields

PRB1310874

Encryption Context is not visible for a field when an Encrypted Field Configuration is used

Forms and Fields

PRB1320969

If the Hebrew character 'ת' is used in a tag, the system submits the tag instead of actually adding the letter 'ת', because it equates to the comma ',' on a US keyboard

Forms and Fields

PRB1321758

Multi-level bullets and numbered lists don't behave correctly in Wiki KB articles for published articles

Forms and Fields

PRB1321894

Opening an attachment file with the sysparm_tiny URL parameter fails and shows a blank page

Forms and Fields

PRB1322026

If some field types are displayed in the Approval Summarizer but are not present on the form, JavaScript console errors occur

Forms and Fields

PRB1322222

If a 'File Attachment' type field is made mandatory, it does not support attaching a file anymore

Forms and Fields

PRB1322486

A mandatory field in global scope changes to non-mandatory when you change the view of the field dictionary in a scoped app

Forms and Fields

PRB1324683

Records with display values containing newline characters are treated as invalid references

Forms and Fields

PRB1235266

Mandatory field constraint on 'Say' activity in Notify workflow must be disabled when using the 'Advanced' check box to script the field values

Forms and Fields

PRB1312961

The Personalize Form can hide mandatory and hidden fields

Forms and Fields

PRB1314964

In a display business rule, using setValue does not set the value in a form section, however, the business rule will work if the field is within the first section

Forms and Fields

PRB1321234

Tooltip is not available via the keyboard

Forms and Fields

PRB1321861

Validation Script of type Journal Input causes any form containing Journal input fields to fail

Forms and Fields

PRB1322031

The Tree Picker does not show data when dot-walking to a location field using a custom reference field in a custom table

Forms and Fields

PRB1322084

The grey mandatory asterisk does not display next to a filled mandatory field when the UI policy is applied

Forms and Fields

PRB1324014

Setting the user preference 'enter_submits_form' to True and searching from a list on the form (or entering values in a string field) and pressing Enter causes the system to execute the first UI Action on the form

Forms and Fields

PRB1330954

Dot-walked fields of type URL do not show their value on the form for non-admin users when their reference field record is selected on the form

Forms and Fields

PRB1331508

Instructions are not provided for date fields

Forms and Fields

PRB1293995

Screen readers are not reading pop-up notifications

Forms and Fields

PRB1300292

Date fields do not change to 'Days ago' after updating the field

Forms and Fields

PRB1307236

Users can't select Keystore from the protocol profile page

Forms and Fields

PRB1309775

Incorrect format for Phone Number (E164) field when using the Hebrew language

Forms and Fields

PRB1310524

The reference icon in the 'Sharing' menu does not stay open

Forms and Fields

PRB1312331

Labels/Fields alignment is not correct when using the Hebrew language

Forms and Fields

PRB1313014

When a user navigates to a record from the reference preview, a generic browser-generated confirmation dialog appears instead of the ServiceNow-specific confirmation dialog

Forms and Fields

PRB1314230

Changing a reference field to a drop-down doesn't honor the reference qualifier

Forms and Fields

PRB1314419

Asterisk indicating required field is not announced by JAWS

Forms and Fields

PRB1314429

Page title does not describe the topic or purpose of the page

Forms and Fields

PRB1317094

Focus from 'preview this record' isn't removed even when clicking on another field

Forms and Fields

PRB1317456

Attribute tree_picker=true doesn't show category tree

Forms and Fields

PRB1317525

Phone Number (E164) dictionary doesn't run UI policies when its value is set by script (g_form.setValue)

Forms and Fields

PRB1317609

Checklist items on the incident form can be deleted by any user with access to the form

Forms and Fields

PRB1318076

Activity Filter pop-up dialog closes immediately after being clicked in the CMS form

Forms and Fields

PRB1318579

The native script field becomes read-only if the script field from a data lookup is set to 'Read-only'

Forms and Fields

PRB1319676

Live form updates are inconsistent when one of two users updating the same form has network connection issues

Forms and Fields

PRB1319689

Hint message on read-only currency field is broken in the French Canadian language

Forms and Fields

PRB1320289

Tooltip 'Invalid Reference' for a correct value in the reference field

Forms and Fields

PRB1320384

Reference field shows full list after clicking on TableCompleter reference list

Forms and Fields

PRB1320671

Incorrect Presence update to Date type field when date format (glide.sys.date_format) is changed to a non base instance value

Forms and Fields

PRB1321230

Instructions are not provided for specific date fields

Forms and Fields

PRB1321517

When you unlock and relock a URL field that contains a long URL, the rendered link does not wrap properly on the form and is truncated

Forms and Fields

PRB1322069

Issue with the glide.tinyurl.minEncodedLength property in TinyURLProcessor.java

Forms and Fields

PRB1322270

Unable to hide the variable set using g_form.setDisplay when the internal name of the variable set is 'elements' or 'name'

Forms and Fields

PRB1322573

Sections in a form break, and changing system settings to Tabbed forms makes no difference, the form sections are missing

Forms and Fields

PRB1322643

When saving a checklist, all the user groups are visible to non-admin users, even if the user isn't a member of the group

Forms and Fields

PRB1324044

While expanding a glide list field, if it contains a lengthy string value the field expands and overlaps with other fields in the Edge browser

Forms and Fields

PRB1324457

The User Preference enter_submits_form property doesn't deactivate email form submission on incidents

Forms and Fields

PRB1325482

E164 phone number validator doesn't accept a valid Brazil mobile number

Forms and Fields

PRB1326427

Dot-walked field values are wiped out in the original table

Forms and Fields

PRB1326658

Live form decoration doesn't appear when a username has a slash (/)

Forms and Fields

PRB1327364

JAWS doesn't announce the state of the specific field

Forms and Fields

PRB1328233

Wiki tags of class 'wikitable' render tables with no borders

Forms and Fields

PRB1330105

Attachment is removed, but the remove gauge never ends

Forms and Fields

PRB1330518

Tooltip is not available via the keyboard

Forms and Fields

PRB1331684

The 'Add/Remove Multiple' icon for a list type field doesn't work when the field is set to Mandatory

Forms and Fields

PRB1332478

Unable to view 'History > List' on records with variable editor with empty mandatory variable

Forms and Fields

PRB1334072

Templates from sys_template fail when a user tries to populate a GlideList field on the form through the template as empty

Forms and Fields

PRB1334588

List type fields in templates don't save the selected values via the magnifying glass

Forms and Fields

PRB1334852

Live updates don't work on child or related records in agent workspace

Forms and Fields

PRB1336681

On the email Notification form, 'SMS alternate' can't be set to blank if it has a value

Forms and Fields

PRB1337268

Null value displays after emptying the Question field in the Interceptor record

Forms and Fields

PRB1340790

Mandatory asterisk shows for a variable that has a default value set in expert shell

Forms and Fields

PRB1340794

UI policy is not applied when there is condition for two date type fields

Forms and Fields

PRB1346085

Number and additional text on the header of new records when using a View Rule displays different behavior in Madrid than in previous releases

Forms and Fields

PRB1346963

The '+' and '-' buttons are still visible even if the field is read-only

Forms and Fields

PRB1346997

Reset Button is not working while using Personalize Form functionality

Forms and Fields

PRB932852

Configure variable on a table form, doesn't navigate to variable definition (configure dictionary should go to dictionary, but this is for variables)

Forms and Fields

PRB1350062

Unable to update the 'Cost' field on alm_hardware using the List context menu option 'Update selected' or 'Update all'

Forms and Fields

PRB1347997

When a catalog UI policy (A) is set to 'clear value' of a checkbox, it will cause that checkbox to become mandatory if another UI policy (B) is configured for that checkbox to set other variables mandatory

Forms and Fields

PRB1349431

The iFrame content blocks do not render on iPads

Forms and Fields

PRB1334112

The 'Edit Members' page has an incorrect title of 'ServiceNow'

Forms and Fields

PRB1336851

Form annotations disappear during the form layout reconfiguration

Forms and Fields

PRB1308307

The table name is not visible from the form for the sys_ui_list (List) record created in the scoped application

Forms and Fields

PRB1345935

Reference value is not displaying for the New call table in Requested item table

Forms Designer

PRB1249983

Violation warnings appear when the choice type control loads or when the property dialog is opened in service creator designer

Foundation

PRB1337437

Unable to Create SM Application after upgrade

Governance, Risk and Compliance

PRB1337995

New read ACL on cmdb_ci_service in the GRC application blocks access to the table for anyone without GRC roles

Governance, Risk and Compliance

PRB1335006

Unable to add Profile to Engagement

Governance, Risk and Compliance

PRB1171658

Skipped error for 'sys_dictionary_sn_risk_risk_number' when upgrading because it exists on parent table already

Governance, Risk and Compliance

PRB1338176

GRC Profile related list is not loading

Governance, Risk and Compliance

PRB1314785

'Show incorrect and unscored responses' filter does not work for 'Choice' data type

Governance, Risk and Compliance

PRB1326783

Questionnaire designers are very slow when a large number of questions are loaded

Graph API

PRB1301851

CuckooMap.values() function can return a NULL entry causing the GraphQL schema build to fail

Guided Tours

PRB1326534

In Service Portal, Guided Tours can't auto-launch when navigating from another page

Guided Tours

PRB1314336

In Service Portal, callouts in Guided Tour are not staying relative to elements on page scroll

Guided Tours

PRB1321265

Guided Tour creation stops with the error 'Tour was abandoned' if there is a step that requires you to click Submit on a form

Guided Tours

PRB1324747

Incorrect translation of the Next button text on last step of Guided Tour

Guided Tours

PRB1324754

The Begin button on the introduction modal extends out of the modal if the translated text is too long

Guided Tours

PRB1335377

Guided tours created for specific catalog item are not restricted to the specific item

Guided Tours

PRB1343483

The business rule for the Maintain tour steps order field runs on 'Current' instead of 'After'

Guided Tours

PRB1348130

Unable to auto-launch the custom UI guided tours

HTML Editor

PRB1319310

Video cannot be viewed in full screen or height and width cannot be adjusted

HTML Editor

PRB1321950

Unable to attach videos in TinyMCE within the Incident's Email form

HTML Editor

PRB1323929

Expanding the text section in KB articles doesn't work if the field is hidden

HTML Editor

PRB1325726

TinyMCE HTML editor inserts junk span tags when a style sheet with <!-- and --> symbols is added

HTML Editor

PRB1332306

When editing body text on a knowledge article, pressing CTRL+S (for Windows) or CMD+S (for MAC) causes the current screen to change to a new record and all updates are gone

HTML Editor

PRB1333912

The HTML field does not resize fully if the field is set to read-only

HTML Editor

PRB1336450

Can't forward or rewind on videos embedded to HTML fields

HTML Editor

PRB1338829

Workaround documented in KB0661805 breaks every time tinymce_setup.xml is updated

Human Resources

PRB1278942

Topic Detail and Topic Category should extend sys_metadata (Application file)

Human Resources

PRB1347952

Related lists on the HR Total Rewards Case [sn_hr_core_case_total_rewards] form are reverted to the base instance after the upgrade

Human Resources

PRB1348007

The error 'Cannot ready property 'pdf_template' from undefined' appears when requesting a tuition reimbursement request

Human Resources

PRB1344097

Replying emails to an HR case from the personal email of the user does not update the HR case

Human Resources Service Management

PRB1315100

When an HR task is closed, the description is hidden, but the short description is read-only

Human Resources Service Management

PRB1317807

Requested For Values isn't saved on a Requested Item from an HR Task

Human Resources Service Management

PRB1323933

Values of the multi-row variable set are not copied into the Description field after users submit the record producer

Human Resources Service Management

PRB1327433

The Populate case SLAs business rule doesn't work once an SLA is closed

Human Resources Service Management

PRB1328897

When using Ask a question from the HR Portal on a to-do, some users are seeing duplicate comments

Human Resources Service Management

PRB1329431

Issues with HR SuccessFactors REST Department integration

Human Resources Service Management

PRB1334917

Errors with HR Case rejection in HR Portal

Human Resources Service Management

PRB1254233

When users set 'Elevated Privilege' to true on a role, the role does not work

Human Resources Service Management

PRB1320515

When creating a new catalog item from the Manage HR Catalog, users are unable to see the Inactive Assignment Group and Priority field values in the drop-down menu

Human Resources Service Management

PRB1320625

The sn_hr_pa.admin role has no description

Human Resources Service Management

PRB1321714

The entity name must immediately follow the '&' in the entity reference, a message displays when clicking the Preview Document button on an HR Case

Human Resources Service Management

PRB1322798

Capture job for local failing to upload files (employee document management)

Human Resources Service Management

PRB1322881

Live Feed Admin can read HR messages

Human Resources Service Management

PRB1324742

Non-parsable PDFs throw a null pointer exception error and do not show in the To-dos for the assigned person in the Employee Service Center

Human Resources Service Management

PRB1326198

Contextual Search Results widget doesn't render knowledge block body contents properly

Human Resources Service Management

PRB1326365

Case creation may lose profile reference icon for users on service change

Human Resources Service Management

PRB1327019

A document type associated record from thesn_hr_ef_retention_policy table doesn't get deleted after deleting the record

Human Resources Service Management

PRB1327614

Logic error in hrIntegrationsHelper.isPushEnabled(source.source) causes HR Profile update to be skipped

Human Resources Service Management

PRB1328033

The purge functionality of Employee Document Management does not work when the glide.sys.date_format property is updated

Human Resources Service Management

PRB1328870

Case creation user search condition may result in invalid query when searching profile table

Human Resources Service Management

PRB1329272

Duplicate requested items in Onboarding Lifecycle

Human Resources Service Management

PRB1330028

The HR skill from the template is not applied to the transferred case

Human Resources Service Management

PRB1332063

The existing sn_hr_integrations_schema_mapping records are no longer configurable

Human Resources Service Management

PRB1335620

The Update Document HR task can't clear the error message without reloading the page

Human Resources Service Management

PRB1336203

Base instance HR Groups introduced by Demo Date and set to Inactive are re-activated on upgrade

Human Resources Service Management

PRB1336390

Inactive choices display when using the HR Suspend Dialog UI Page, the query that runs doesn't check if the choice is active

Human Resources Service Management

PRB1337117

Opened for field reference icon in HR Core Cases displays User (sys_user) data in pop-up

Human Resources Service Management

PRB1337175

Slow export speeds for HR Profile related queries

Human Resources Service Management

PRB1340796

Sign Document Task is not generating for users with special characters in their username

Human Resources Service Management

PRB1342300

Style sheet record (CSS) added by the Knowledge Block plugin is changing the color of text in Connect sidebar

Human Resources Service Management

PRB1344067

HR groups are showing future creation date

Human Resources Service Management

PRB1344345

Import failure does not create failure event correctly

Human Resources Service Management

PRB1345518

Issue with UI policy conditions when in editable mode

Human Resources Service Management

PRB1347360

Unable to upload employee documents when 'glide.attachment.extensions' has two or more extensions

Human Resources Service Management

PRB1348200

Case options configured on the HR service are copied over when transferring a case

Human Resources Service Management

PRB1348852

The 'Publish' UI action may not work when Security Incident Response is installed

Human Resources Service Management

PRB1348896

The HR Profile reference field on the HR case creation page is not auto-completing

Human Resources Service Management

PRB1331410

PDFs for sign document do not render in the employee view

Human Resources Service Management

PRB1337196

Issue on Course Date Validation Client Script on the table sn_hr_core_case_total_rewards

Human Resources Service Management

PRB1319078

Firefox does not provide a scroll bar in the 'Ask a question' chat window

Human Resources Service Management

PRB1323184

Misspelled variable in script include causes error

Human Resources Service Management

PRB1343710

The script include SLATimezone has not been updated to include the new scoped HR tables to determine caller

Import / Export

PRB1317657

An issue with the JDBC probe after the upgrade

Import / Export

PRB1269434

Easy import fails for column labels that produce the same dbname

Import / Export

PRB1326619

Issues with the activation of the 'Data Access Gateway' plugin

Import / Export

PRB1330544

API import set runs only one transform when ASYNC versus SYNC import is used

Import / Export

PRB1331481

Two notifications are created when data is imported, and the import updates the table twice

Import / Export

PRB1331491

SQL NULL can no longer be specified as a JDBCProbe parameter

Import / Export

PRB1333773

Transform fails with 'String index out of range: -1' exception because script cannot return ','

Import / Export

PRB1322570

The poll processor does not extend the session and does not prevent the timeout during export

Import / Export

PRB1323435

Unable to export records after applying dynamic filter

Import / Export

PRB1332597

Issue with Max Open Cursor with Change Management

Import / Export

PRB1335999

Exporting a resource report to an image results in unreadable image

Import / Export

PRB1301387

JSON import does not support arrays

Incident Alert Management

PRB1321367

An issue related to the event queue performance

Incident Alert Management

PRB1323047

Contact definitions with the empty condition cause exceptions, as a result, other contact definitions are not processed

Incident Alert Management

PRB1331902

Send Updates option isn't working on the Communication Plan form

Incident Alert Management

PRB1345397

Delayed response when linking incident alerts to problems on 'incident_alert_list'

Incident Management

PRB1323009

'Create Child Incident' UI action from Major INC dashboard behavior differs from 'Create Child Incident' UI action on Incident form

Incident Management

PRB1328572

'Copy Incident' feature doesn't copy 'Contact Type' field

Incident Management

PRB1330680

The Major Incident Overview dashboard does not display all the widgets

Incident Management

PRB1331549

Unable to save changes to incident.actions_taken access control

Incident Management

PRB1332335

'Incident State' value is different from 'State' when 'Assigned to' is populated and 'State' is moved back to 'New'

Incident Management

PRB1345660

Slow performance occurs when you add multiple child incidents to a parent at the same time

Incident Management

PRB1349399

The incident info does not carry over to a problem when creating a problem from an incident form

IntegrationHub

PRB1338670

Non-admin users are facing issues with connections and credentials alias when calling the 'Translate Text To Multiple Languages' subflow through the DynamicTranslation API

IT Operations Management

PRB1316028

Tag not saving in tag set value for variable custom tag

IT Service Management

PRB1324920

Refresh Impacted Services UI action available to non-roled users

ITSM Software Asset Management

PRB1337696

Reference to an invalid object in the Remove Cached Flag business rule on the cmdb_sam_sw_usage table

ITSM Software Asset Management

PRB1329468

Performance issue with the 'alm_license' record

Knowledge Management

PRB1321428

Author can't retire KB article if revised and re-published by another user

Knowledge Management

PRB1331081

The Yes/No rating option is still visible for the question 'Was this article helpful?' even though 'glide.knowman.show_yn_rating' is set to 'false'

Knowledge Management

PRB1327232

KB 'Affected products' field/widget displays outdated data

Knowledge Management

PRB1329066

Knowledge Import Article tool (for Word) doesn't convert new line inside a paragraph correctly

Knowledge Management

PRB1333327

Knowledge article update and delete option is missing for image types when using versioning

Knowledge Management

PRB1338348

Outdated article version shows even if the published version has user criteria

Knowledge Management

PRB1315676

Scroll option doesn't appear for categories in Knowledge Bases in Service Portal

Knowledge Management

PRB1316947

Approvers can publish KB articles in Knowledge Bases for which they aren't approvers, as long as they are contributors

Knowledge Management

PRB1318034

'Search Results' count mismatch with displayed number of results in knowledge portal '/kb'

Knowledge Management

PRB1319165

KB Product Entitlements and Knowledge Product Entitlements cause significant delay for users looking at pages which have knowledge records loaded

Knowledge Management

PRB1321410

Attaching ticket to Knowledge article updates the version

Knowledge Management

PRB1321500

After upgrading to London, the Ratings and Mark as Helpful buttons no longer work in CMS

Knowledge Management

PRB1322867

Knowledge article title doesn't render special character in kb_view page

Knowledge Management

PRB1323831

SharePoint WebDAV integration doesn't return content type of the document in the response to get document properties

Knowledge Management

PRB1324807

Users experience slowness when loading the V3 Knowledge search/browse page

Knowledge Management

PRB1324878

Users with 'SNC_READ_ONLY' role can't see KB articles when doing a text search with keyword

Knowledge Management

PRB1326302

Setting default knowledge 'Can Read' and 'Cannot read' field values from KB doesn't work as expected

Knowledge Management

PRB1329714

Notifications sent from the 'KM: AQI on Article' notification record don't check if users are active

Knowledge Management

PRB1331691

Knowledge Import Article tool (for Word) imports comments into the article

Knowledge Management

PRB1332411

Source article in translation task is not updated with latest version

Knowledge Management

PRB1332837

'View Version' in KB article throws 'Knowledge record not found' error

Knowledge Management

PRB1334367

The 'kb_use' entry is created with an outdated version of the KB article when doing a global search

Knowledge Management

PRB1336089

Deprecated Knowledge Analysis is still visible after upgrading

Knowledge Management

PRB1337675

Issues occurring when navigating to knowledge search page from portal other than a knowledge base portal

Knowledge Management

PRB1338229

In Knowledge Search results, when user hovers over category and selects it, a tooltip appears and doesn't disappear after user moves the mouse

Knowledge Management

PRB1338831

Knowledge Management homepage contains 'Knowledge Ratings for past 30 days' widget that uses unsupported pivot table report type

Knowledge Management

PRB1340112

Using kb_find (Advanced search) on domain-scoped record saves Knowledge Base selection to cache

Knowledge Management

PRB1340496

The base instance business rules on Knowledge application use current.update() after business rule, which may lead to recursive business rule

Knowledge Management

PRB1342335

Unable to override methods in script include KBAjaxSNC

Knowledge Management

PRB1344136

Inactive user criteria records are not disregarded in knowledge article form

Knowledge Management

PRB1345356

Default list filters on 'kb_feedback_task' modules contain invalid choices

Knowledge Management

PRB1349067

The property 'glide.knowman.search.show_rating' is ignored by Knowledge Portal widgets

Knowledge Management

PRB1347723

Knowledge blocks affect categories visible on the Knowledge homepage

Knowledge Management

PRB1347886

The 'Populate Meta Description on KB Articles' fix script has no effect

Knowledge Management

PRB1349002

The scroll issue in Knowledge Field Facet when there are 10 items under Category

Language and Translations

PRB1294135

Translation issue with the update set list when changing the default update set

Lists

PRB1278430

Dashboard list context menu in Overview table can't be dismissed without selecting an item

Lists

PRB1298481

Can't display inherited fields of a referenced cmdb_ci-extended table in list layout

Lists

PRB1301680

Dot-walked variables aren't sortable on a report when using a different language

Lists

PRB1293033

Using list header search with tags search result in filter on list view results in an error: 'Unknown column 'task0.sys_tags' in 'where clause''

Lists

PRB1320019

The glide.ui.list_chars property is ignored if the string column is the first column in the list view

Lists

PRB1328620

No condition defined against sn_hr_core_case table 'New' UI action results in button still showing when 'Omit new button' is checked against List Control

Lists

PRB1242504

Missing translation in pop-up dialog box for the UI Action 'Delete' on a list view

Lists

PRB1312918

When users edit a cell in the list column, the edit box appears behind the related list tabs and the search input box

Lists

PRB1315929

Placing the field used as the 'detail row' first on the list causes the link to be set against the detail row, and sorting the list by the first column causes the link to be removed

Lists

PRB1316241

Clicking 'Open new window' or 'Copy URL' on the filter context menu doesn't open the list in the same view

Lists

PRB1318826

When a list field has a dependent field, the selected item doesn't appear in a list in 'Add/Remove multiple'

Lists

PRB1320535

On the Firefox browser, when a user filters the list with tags columns in it, a horizontal scroll bar appears with the tags cell

Lists

PRB1322194

For database view, if tables have 2 columns with same name, adding 'read' ACL with 'nobody' as required role on that column on one of the tables causes the field to appear only once when you personalize list of columns for view with no prefix

Lists

PRB1322273

On a read-only condition type field, the sysparm_query returns incorrect results

Lists

PRB1325972

A field (field A) can be cell-edited from a dependent field (field B) even if field A has an onCellEdit client script that returns false

Lists

PRB1327598

JAWS doesn't announce specific data cells correctly when navigating data cells in 'Tables' mode

Lists

PRB1330334

Searching on tags in list view throws MessageSyntax Error or Access Rule Violation detected by database

Lists

PRB1334513

Bar chart on list view context menu doesn't work when the URL uses sysparm_tiny and the query has a long list

Lists

PRB1346083

List collector search does not work for a Service Catalog Item

Lists

PRB1346341

The title in the Approval record preview is missing a space

Lists

PRB1316209

When a list column name has a tooltip, the tooltip parts may blink or be misaligned

List v2

PRB1323158

Expanding the Data Certification task list after 'Group by' creates a new certification task record

Live Feed

PRB1309799

Outgoing email fails when the user in the 'from' field contains the @ character

Managed Documents

PRB1320807

Groups containing the document_management_user role are not queried when adding group permissions

MID Server

PRB1322839

HTTPClassyProbe takes a long time to process and causes a discovery performance issue

MID Server

PRB1315435

Issue with some J2SSH Linux/Unix sudo probes cause the shell command to be denied permission to execute

MID Server

PRB1323398

In a domain separated environment, the MID Server selector with the override API does not return the MID Server in the right domain

MID Server

PRB1325766

Pulling tag information of a VM while using Windows MID during AWS discovery populates Japanese characters incorrectly

MID Server

PRB1339658

MID Server response times vary because of the AMB Java Client

MID Server

PRB1318731

If the plugin isn't installed, the disable_monitors property on the MID Server defaults to false, which causes HTTP 500 errors in the log file

MID Server

PRB1320166

The MID Server business rule 'Probe - All MIDs' isn't protecting its global scope javascript variables from being clobbered, and MID Servers are incorrectly reported as DOWN

MID Server

PRB1326217

MID Server in failover cluster sometimes doesn't properly kill SNMP Trap Extension, which results in parallel processing of SNMP Trap events

MID Server

PRB1332197

MID Servers will continue to have threads blocked running discovery probes a long time after the schedule has been canceled

MID Server

PRB1346486

Error with the reverse DNS lookup may cause discovery of wrong Windows host when using WinRM

MID Server

PRB1323940

'MIDServer SEVERE *** ERROR *** Problem creating JMX JMXMP connector' is seen during the MID Server start up

MID Server

PRB1346731

MID selector override filter 'Override by capability' may cause MidSelector() to pick incorrect MID server

Mobile

PRB1330616

The Submit button does not work for Record Producer in the mobile application as well as the mobile browser

Mobile

PRB1330455

Customer Service Management Case utilities (CSManagementUtils) no longer work properly in the Mobile UI

Mobile

PRB1322317

The Add to Cart button in the Service Catalog does not work

Mobile

PRB1304198

The setValue() is not working for the currency field on Mobile

Mobile

PRB1313392

Form submission is restricted on the Mobile UI due to an error message at the top of the form

Mobile

PRB1337181

Mobile agent application performs mass updates with action items

Mobile

PRB1338837

Keyboard does not appear on Safari in iOS when adding or removing additional comments and work notes

Mobile

PRB1339316

Variable is not getting created when the requester does not have role specified in 'Read role' in mobile ($m.do)

Mobile

PRB1340536

On the Mobile Classic App, Date fields under Agent Map and Dispatcher Map are broken for iPhone

Mobile Backend

(non-classic)

PRB1332554

The Now Mobile app does not enforce UI policies

Mobile Backend

(non-classic)

PRB1342041

Localization issue in the Mobile app

Mobile Studio

PRB1331231

Table in Mobile Studio aren't loading or populating when creating a new data item

Mobile Studio

PRB1319183

When opening a column drop-down, the screen crashes

Mobile Studio

PRB1344527

Applets don't open in Application Studio for instances on an Oracle database

Mobile Studio

(non-classic)

PRB1332976

When open a function that belongs to a list screen, the mobile list screen will freeze and not able to open any list record

Mobile Studio

(non-classic)

PRB1341139

Add Actions type upload attachment/Chat launcher is not displayed in the Studio

Modals & Dialogs

PRB1319261

Opening a GlideModal window within another GlideModal window causes the iFrame to lock up

NotifyNow

PRB1325849

A new AMD parameter is needed for the Notifiy-Twilio

NotifyNow

PRB1339031

Wrong interpretation of text within input activity

NotifyNow

PRB1343823

Leading and trailing space aren't getting trimmed for the Notify Number sys properties

On-call Scheduling

PRB1332169

Issues on on-call pages when date format is mm-dd-yyyy

On-call Scheduling

PRB1334611

Rotation start time value on roster isn't computed correctly on Shift creation

On-call Scheduling

PRB1304727

On-call Schedule report has duplicate schedule and date created columns

On-call Scheduling

PRB1326867

Outlook removes the style from the notification on-call reminder

On-call Scheduling

PRB1327704

If a profile time zone is changed without logging out of the current session, and an on-call schedule is created, the last updated time zone is taken into consideration instead of the changed profile

On-call Scheduling

PRB1330855

Wrong Rota reflected in the scheduled report

On-call Scheduling

PRB1331186

The wild search (*) isn't working for on-call scheduled reports

On-call Scheduling

PRB1331672

On-call Reporting switches dates at 6 P.M. Central Time

On-call Scheduling

PRB1332150

Issues on-call workbench when date format is 'mm-dd-yyyy'

On-call Scheduling

PRB1345815

When setting the on-call schedule entry 'Repeats' to 'Specific', it doesn't behave correctly

On-call Scheduling

PRB1344916

Duplicate coverage spans are created when the end time is less than the roster end time

On-call Scheduling

PRB1297002

Entering the rotation start time as 00:00:00 in the roster form and saving it resets/empties the field

Orchestration

PRB1323041

Automap to local is throwing an error when there is no REST response body

Orchestration

PRB1296231

When Activity Creator performs 'Test Inputs' on Powershell activity, the 'Test Inputs' window is stuck loading

Orchestration

PRB1315780

Read ACL is missing for the activity_creator role on MID Capabilities (ecc_agent_capability), which prevents setting or choosing MID Capabilities in Orchestration Custom Activities

Orchestration

PRB1326538

Enabling the IntegrationHub plugin causes slowness in the discovering process due to excessive cache invalidation

Outbound Integration Authentication

PRB1348589

When actions are run with a non-admin user, they are not able to fetch credential

Outbound Messaging

PRB1319424

SaveResponseStreamAsAttachment from MID-server doesn't work since 'content-type' can't be read, and the attachment can't be saved without content-type

Password Reset Application

PRB1339340

Password Reset does not work for processes with multiple verifications in Internet Explorer

Password Reset Application

PRB1321239

Login, Change Password, and Easy import pages aren't 508 compliant

Password Reset Application

PRB1321983

The London upgrade may cause the error 'Password Reset Error' in the password reset module

Password Reset Application

PRB1324951

The requestID is not defined

Password Reset Application

PRB1326113

Auto-enrollment for the Email Code Verification type doesn't work with PRWA

Password Reset Application

PRB1350113

Users do not see their email on the verify page and do not get the notification email once the 'Send Verification Code' button on this page is clicked

Patterns

PRB1297294

Issues with the pattern for JBoss on Linux and Windows

Patterns

PRB1331646

The AWS RDS pattern fails due to invalid REST request

Patterns

PRB1333463

On a Linux Server, the UNIX - OS Uptime pattern library step (7.6. Calculate start date) doesn't work after 24 hours have elapsed since the last reboot of source target

Patterns

PRB1321521

Top down discovery using F5 BigIP GTM fails with Groovy code failure.groovy.lang.MissingMethodException error

Patterns

PRB1326790

Some Windows servers and IP switches are getting serial numbers starting with a period ( . ) or an apostrophe ( ' ) from 'Windows OS - Servers' and 'SNMP Identify' patterns

Patterns

PRB1333744

Errors seen in mainframe pattern Discovery because the grep for serial numbers filters incorrectly

Patterns

PRB1264222

Multiple relationships created between disk and file system by Windows OS pattern

Patterns

PRB1321372

The Azure DNS Zone HD pattern would fail if the name and the IP from the DNS information are empty

Patterns

PRB1321847

When users run Discovery on the NetApp device, the firmware-version attribute returns a null value

Patterns

PRB1323322

Problem with tomcat pattern

Patterns

PRB1324803

Strange relationship created with Hyper-V Discovery

Patterns

PRB1326328

The weblogic pattern connectivity section 'Create module connectivity for UNIX if empty' doesn't have a create connection step defined

Patterns

PRB1329290

MSSql DB On Windows Pattern error

Patterns

PRB1331345

Horizontal discovery to load balancer returns management IP, which causes top down discovery to fail

Patterns

PRB1331964

Windows Desktop pattern doesn't properly populate Assigned To

Patterns

PRB1332133

F5 Load Balancer Pattern fails, there is a space before the ItmPoolStatEntry OID for 16. Get Pools table

Patterns

PRB1333628

The F5 BigIP LTM pattern isn't creating connections when rules don't contain switch

Patterns

PRB1334177

SAP HANA DB identifier not working as expected when it sees multiple hdbindexserver processes running on the same server

Patterns

PRB1337245

NullPointerException due to missing pre-condition in step 8.4 of SAP CI Application pattern

Patterns

PRB1338105

Oracle database on UNIX with no instances may fail to set the tcp_port using the tnsnames.ora file

Patterns

PRB1341098

Azure Database Discovery Error: Groovy code failure. org.json.JSONException: Expected a ',' or '}' at character 37 of

Patterns

PRB1341379

Incorrectly references the cluster table in the UNIX Cluster - Linux red hat extension

Patterns

PRB1345237

IMB zOS Pattern fails with identification errors as multiple serial numbers are returned

Patterns

PRB1347046

UCS Blade models are not getting created

Patterns

PRB1348312

The 'Amazon AWS Route53 HD' pattern result processing fails due to the duplicated DNS alias

Patterns

PRB1345134

SAP Java Dialog instances (DI) are not being discovered in the Service Map

Performance Analytics

PRB1308274

Performance Analytics Scores Migration does not start and keeps generating warning messages

Performance Analytics

PRB1326126

The error 'java.lang.NullPointerException' appears on the $pa_detailed.do page

Performance Analytics

PRB1317702

Indicator 'Number of Open Overdue Incidents' from base instance (PA Premium) uses legacy escalation field and should be removed

Performance Analytics

PRB1298393

The known_error field is used in PA_scripts, but the field is unavailable on the instance causing error while collecting data

Performance Analytics

PRB1319617

Performance Analytics scores migration fails if there is not enough space to accommodate the new tables

Performance Analytics

PRB1309999

If Domain configuration is used, on domain separated instances, Performance Analytics Collection jobs do not use [sys_choice] Breakdown Elements defined on a parent domain

Performance Analytics

PRB1343281

Select Multiple Input type interactive filter does not work correctly when the reference field on the table is set to 'Display = True'

Performance Analytics

PRB1244096

In a PA breakdown by CI, class display name is the same as the table name

Performance Analytics

PRB1274298

Labels on 'spider' type visualization widget are not shown

Performance Analytics

PRB1294512

Creating a time series widget based on an indicator, where the unit is 'time', no Y axis is displayed when added to a dashboard

Performance Analytics

PRB1311030

Workbench widget with a time widget indicator shows wrong display value when using non-Roman alphabet languages

Performance Analytics

PRB1312378

Fields with type 'Timer' should be handled the same way as fields with type 'Duration'

Performance Analytics

PRB1317252

Close button is not working for indicator description on workbench widgets

Performance Analytics

PRB1327751

PA indicator's Scorecard shows zero for indicator scores whose values are less than 1 million when the browser language is Brazilian Portuguese

Performance Analytics

PRB1328571

'By Fiscal Quarter sum' and 'By Fiscal Quarter sum+' are not yielding correct results on a detailed scorecard

Performance Analytics

PRB1342267

Cascading filter with '&' in name or in look up name throws an error

Performance Analytics

PRB1344324

Indicators for Change % displays double %'s in the calculated value

Performance Analytics

PRB1348973

The sys_updated_on field for the pa_indicators table is being updated every time the Clean PA collections scheduled job is executed

Performance Analytics

PRB1347942

When accessing the dashboards via the 'Change dashboard' drop-down arrow, if users apply a breakdown, it is not reflected when users move to a new tab

Performance Analytics

PRB1347361

Missing scrollbar in the Scores panel of Analytics Hub

Performance Analytics

PRB1347864

The calculation in the PA script Incident.UpdatedSince.Hours is not correct

Performance Analytics

PRB1320367

The text analytics widget is not loading sometimes

Performance Analytics

PRB1345423

In Madrid, on Workbench widgets, if the label of a widget indicator is long, it will run into the label of the next widget indicator

Performance Analytics

PRB1345541

Save as PNG/JPG in PA widgets does not export the correct chart when using domain configuration

Performance Analytics

PRB1346308

Cascading filter sends the previous request's additional filter

Performance Analytics

PRB1342814

The é (&eacute) special character is not escaped correctly when users export the widget as PNG or JPG

Performance Analytics

PRB1344389

The error 'Security constraints prevent access to requested page' appears when opening the record from the Records tab on the detailed scorecard or the Compare tab from Analytics Hub

Performance Analytics

PRB1344846

If the Content Pack Premium plugin is activated but not the 'Performance Analytics - Premium' plugin, the java.lang.NullPointerException error is thrown when creating a scheduled indicator

Performance Analytics Application

PRB1344202

The rpt-temp view loaded when a form contains a chart that loads a report

Persistence

PRB1331511

Performance issues due to the DBNamesChecker excessive cache flushing and reloading with sys_db_view changes

Persistence

PRB1337601

Creating a field on a TPP table by importing an application from a Source Control repository and Publishing this application to an update set adds sys_dictionary for all the child descendants to the update set

Persistence

PRB1317924

An online alter running for a long time on multiple threads fails and throws NPE when it couldn't acquire a new DB connection pool

Persistence

PRB1325218

The chunk delete rollback sequence table on RollbackReaper

Persistence

PRB1303260

Trend reports against Date and Time fields are sorted in alphabetical order instead of numerical order for Instances on an Oracle database

Persistence

PRB1320719

Update sets containing new columns in the CMDB hierarchy can sometimes result in the storage alias corruption

Persistence

PRB1336939

The Delete Recovery triggers on records too broadly

Persistence

PRB1285665

Schema map shows empty table names and no columns for referenced tables

Persistence

PRB1247283

Alter fails for an Oracle table with a constant Index Expression

Persistence

PRB1286854

RITM reports with a reference variable fail with an Oracle error

Persistence

PRB1322566

The database cannot be recreated while the application is running

Persistence

PRB1323503

Unable to install 'MobiChord Fixed Telecom Management' and 'Enterprise Asset Management' scoped apps in Madrid

Persistence

PRB1323830

Fields with the type 'DomainID' in the sys_dictionary_override cause infinite recursion when a node is started

Persistence

PRB1335469

Column aliases in the select list may not conform to the SQL standard for reference fields

Persistence

PRB1336996

The ReplicationLagBasedThrottler throttles longer than intended

Persistence

PRB1341287

Multiple reference fields that reference the same table with a long table name results in database syntax error

Persistence

PRB1348114

The online alter fails with an error in logs

Persistence

PRB1312329

The ORA-00934 error when running reports in instances with the Oracle DB

Planned Maintenance Application

PRB1319401

The maintenance plan does not run according to the schedule

Platform

PRB1332994

Change the risk level of 2.6 from High to Medium

Platform

PRB1342809

When users have current.insert and current.update in the same action script, duplicate incident task is created

Platform Licensing

PRB1330833

The Subscription Management related list will not appear due to query timeout on the related role data

Platform Performance

PRB1326958

A large Cascade Delete causes memory issues

Platform Security

PRB1335590

Errors occur when an ACL with 'transaction.getRequestParameter' is called from a record watcher

Platform Security

PRB1317512

Platform Encryption is not working in one unique scenario of Templates

Platform Security

PRB1332316

Can't impersonate a user if the value of locked_out is null instead of false

Platform Security

PRB1322689

'Restrict to roles' does not return dashboards when required roles are marked for elevation

Policy and Compliance

PRB1336799

'Add' UI action in the related list of the GRC applications does not load any records

Policy and Compliance

PRB1339247

Control shows non-compliant in some cases when attesting a control with a parent that is not scored

Policy and Compliance

PRB1315016

Users with 'sn_compliance.user' role cannot access the Attestation metric results, but they can read the metric result

Policy and Compliance

PRB1330003

Issue with profile controls being created when the 'Creates controls automatically' property is set to false

Problem Management

PRB1340827

Modals from the Problem UI actions save the problem record without enforcing mandatory restrictions on fields of the form

Procurement

PRB1345244

Reword the instruction on procurement receive page pop-up window

Project Management

PRB1326428

When Level 2 is selected on the planning console, the scroll bar is hidden and users are not able to see all the tasks

Project Management

PRB1318897

Only milestones are shown when a project is expanded in the Timeline view

Project Management

PRB1322807

The g_form.save() doesn't work in client UI actions configured for Project (pm_project)

Project Management

PRB1333291

Planning console Gantt chart showing incorrect time periods based on the planned start and end date

Project Management

PRB1317858

The project task allows users to select a planned end date that is earlier than the planned start date when 'Allow dates outside schedule' is set to true

Project Management

PRB1320318

Resource Manager can't view daily allocations on resource report allocation pop-up

Project Management

PRB1329560

The project planning console does not load after the upgrade

Project Management

PRB1338772

ATF Tests (com.snc.financial_planning_pmo.atf) plugin is causing db errors

Project Management

PRB1318919

Update to Requested Allocation in Resource Grid UI does not update Cost Plan Breakdown

Project Management

PRB1319792

There are duplicate fields, assigned_to and assignment_group, on the Project Task form (pm_project_task)

Project Management

PRB1320476

Planned duration calculated incorrectly

Project Management

PRB1324721

When project templates are used to create project tasks, the tasks don't default to the State field value defined in the dictionary override

Project Management

PRB1328834

Button to expand project is offset to the left on the Project Status Portal

Project Management

PRB1329749

The Calculate ROI project business rule is running with the wrong order

Project Management

PRB1329961

When using special characters, the name of the Baseline is changed in the Planning Console

Project Management

PRB1333813

Unable to import MPP project file to a sub-project

Project Management

PRB1340854

Clicking the 'Printer friendly version' button on the Project Status page causes it to get stuck loading

Project Management

PRB1292161

Updating dates from Planning Console doesn't trigger change in Updated date field

Project Management

PRB1317662

User field isn't reset when users copy partial project

Project Management

PRB1320461

Adding child task by using the right-click menu on Planning Console fails if user does not have create rights to pm_project

Project Management

PRB1321139

Two 'dhtmlxgantt.css' files with same path (/styles/dhtmlx/dhtmlxgantt.css) exist

Project Management

PRB1321174

Overdue icon is visible in the Planning Console when the pending task end date isn't in the past

Project Management

PRB1321456

Styles on HTML fields are not applied in Status Report tab of Planning Console

Project Management

PRB1322654

Closing predecessor project task in Planning Console moves successor project task to open state, even though a second predecessor project task hasn't been closed

Project Management

PRB1322879

Program percent complete isn't updated after removing all projects

Project Management

PRB1324370

Issue on local currency and cost in local currency fields of plan items

Project Management

PRB1324736

If the Planned Duration is not on the form, changing the state on project tasks will give an invalid duration message

Project Management

PRB1324938

The project duration max limit system property com.snc.project.task. max_task_duration isn't being respected

Project Management

PRB1325485

The '+' symbol will be displayed even when users aren't allowed to create project task

Project Management

PRB1325733

Portfolio name in the Settings section of the CIO and Demand roadmaps shows as blank for a Shared Services & WhOG portfolio

Project Management

PRB1326144

The project import fails with the HTTP status 401 error

Project Management

PRB1329956

When a new status report is created, the colors of the fields (for example, Overall health, Schedule, and so on) are green

Project Management

PRB1330421

Having custom ACLs on cost_plan_breakdown breaks Cost Plan grid in Project/Demand Financials

Project Management

PRB1330479

When a new Planning Console column is created for the State field, it changes the type from Choice to Integer

Project Management

PRB1330847

The 'Planned duration' of a project does not populate as per the project template

Project Management

PRB1332756

PPMRoleClassMapper throwing NPE when Teamspace tables are not installed

Project Management

PRB1332795

The show users functionality in Project Portal doesn't show all users

Project Management

PRB1333097

Issues in Capacity Planning drill down for Role/Operational resource plans

Project Management

PRB1334633

Financial baseline issues for projects with sub-projects

Project Management

PRB1334827

Under certain circumstances, custom date fields on tables that use recalculate get updated by recalculate

Project Management

PRB1337526

The work_notes field doesn't display on the Issues form for a non-ITIL user

Project Management

PRB1341403

Worker role cannot view Project Status reports

Project Management

PRB1342442

Finish-to-finish link to a milestone is automatically transformed to a task in Planning Console

Project Management

PRB1343010

Project Status Portal breaks when Custom Planning Console column is created for 'Field Type = List'

Project Management

PRB1343690

Status Date of Project Status record goes back to yesterday's date when insert is used

Project Management

PRB597580

Database view Project Metric lists incorrect table under view tables

Project Management

PRB1329975

The Project Management status reports use currencies that are inconsistent with the project itself

Project Management

PRB1347089

Issue with Agile Phases Overlapping in ITBM Project Application

Project Management

PRB1349252

The pps_admin cannot access investment board widgets

Project Management

PRB1348798

Projects with an invalid Mail-ID in the additional assignee list will show zero bytes when exported to MS Project

Project Portfolio Management

PRB1324922

In the ITBM Investment Portal, the Financials tab does not display data for portfolios

Project Portfolio Management

PRB1319723

On the Financial page, the select element with functional currency has no utility

Project Portfolio Management

PRB1319724

Expense line for project not taken into consideration when doing forecast

Project Portfolio Management

PRB1319970

The PreventInvalidParent business rule triggers the PlannedTaskCalculator, which degrades performance, if a record whose parent task has many records associated with it

Project Portfolio Management

PRB1320732

An empty table is getting created after activating Project Portfolio Suite with Financials

Project Portfolio Management

PRB1324343

The state of the parent task is not rolling up when a task is unindented or indented from the Planning Console

Project Portfolio Management

PRB1329050

Canceled Stories are appearing in the Investment Timeline

Project Portfolio Management

PRB1329351

The State Update Rules business rule is missing from the Budget task (itfm_budget_task) table

Project Portfolio Management

PRB1331444

Project Financials benefit plans grid shows 'Unexpected error has occurred while fetching data' error message

Project Portfolio Management

PRB1338095

Project template field is not announced fully by JAWS

Project Portfolio Management

PRB1342554

Timeline Visualization is not working in Madrid

Project Portfolio Management

PRB1342929

Cost plan UI view (From the 'manage' button) creates incorrect cost plan breakdowns

Project Portfolio Management

PRB1346672

The usersWithRoles function in the ProjectManagementUtils script include generates a bad query for timecard users degrading performance of Reference Lookups (especially assigned_to)

Record Watcher

PRB1344019

The null pointer exception error occurs if the record watcher condition contains sys_tag.<sys_id>

Record Watcher

PRB1325863

If the Record Watcher rebuilds its tree on a UI thread, there will be a ton of login events

Record Watcher

PRB1324423

Record Watcher framework can cause large SOAP requests to run node non-responsive

Record Watcher

PRB1349362

Updates to the ecc_agent_property table can revoke a role during the run-node-script execution

Related Lists

PRB1306991

'Enable Edit' doesn't work on newly created related lists

Related Lists

PRB1313417

All the entries in a Glide list are removed when a user tries to remove one of the entries using the Edit button in a related list

Related Lists

PRB1342584

Unable to sort related lists that contain a default 'Order by' statement

Reporting

PRB1321684

Users are not able to read some tables referenced in CMDB dashboards

Reporting

PRB1323156

When a Step Line report with a 'Group by' filter is exported, unwanted data displays in the PDF

Reporting

PRB1321058

Report using multiple data sets does not work correctly when using translation

Reporting

PRB1322176

Line graph report not displaying all groups on dot-walked fields, bar report does

Reporting

PRB1338101

PDF Export of Multilevel Pivot report always contains Report Details

Reporting

PRB1310984

Report (pie) which has some default date filter and making them as interactive filter is causing issue in lazy loading of dashboard widgets

Reporting

PRB1314527

The table hierarchies are displayed as the column names in multilevel pivot reports

Reporting

PRB1316290

The sys_processor records that use 'title' as parameter cause loading issue with all pie reports unrelated to the defined path in the processor record

Reporting

PRB1317070

When using a mouse right-click to open the drilldown of a Single Score Report, it opens in Default View instead of Drilldown view

Reporting

PRB1321069

When you generate a Report with Related List and Export the same to PDF, the report header doesn't show the Related List details

Reporting

PRB1321120

The Insert & Stay function carries over names and groups for sharing

Reporting

PRB1323183

Bar and column type reports show empty results when grouped by a date/time field while using multiple datasets

Reporting

PRB1324825

Report drilldown of copied report associated with the wrong user, causing 'Permission Denied' when user edits drilldown

Reporting

PRB1325110

X-axis range groups on a Bar graph are shown in the incorrect order when a secondary dataset is added

Reporting

PRB1327484

Bar chart stacked by a normalized field displays no data in the bar chart but will show that data does exist when you show the data table

Reporting

PRB1332259

PDF Export of from new Report Designer does not reflect filter changes made after it initially loads

Reporting

PRB1337307

Translation used for 'To' in the report list pagination is improper

Reporting

PRB1321064

The report info is not displayed for the admin/report admin when it is not shared with them

Resource Management

PRB1326140

If the resource task is allocated from the project console, My Calendar does not show the resource task for users

Resource Management

PRB1325967

Utilization Calculation error on Resource Finder

Resource Management

PRB1343180

When a Change Request is assigned to an Agile Group with a Resource Plan, the Change Request displays in the Allocation Workbench, causing unexpected results

Resource Management

PRB1323799

When the group has more users and the week/month toggle is set to week for a user, the finder (resourceGridFinderService) takes more time to load, which causes memory contention

Resource Management

PRB1337284

The allocated resource aggregate is staying back when the type is changed from 'Task work' to 'Time off'

Resource Management

PRB1321634

The _isActualsExistforPriorPeriods method check is done even when start or end fiscal periods aren't changed on Cost Plan

Resource Management

PRB1331123

Creating a resource plan with a date far in the future can cause instance performance degradation

Resource Management

PRB1333298

Double entries are created in the resource_aggregate tables when an operational resource plan is deleted

Resource Management

PRB1333651

The snc_internal role is granted to customer contact (CSM) if it gets created in the Case view

Resource Management

PRB1335039

Forecasted Utilization for Portfolio shows positive numbers but no Allocation

Resource Management

PRB1335983

Remove date_time_user that is installed with Resource Management package

Resource Management

PRB1340115

Allocation Workbench fields are disappearing when Reset Columns is clicked

Resource Management

PRB1340883

Resource Plan's Group field reference qualifier queries active and inactive Group values

Resource Management

PRB1344291

When custom columns are defined in the Allocation Workbench, they are not being shown in the grid

Resource Management

PRB1344491

Actuals are being allocated to canceled resource plans when there are active resource plans available

Resource Management

PRB1297652

My Calendar shows incorrect end time in the Week and Day view for repeated events

Resource Management

PRB1343490

The allocation workbench remains loading when double-clicking the 'Go' button

Schedules

PRB1320589

The com.glide.schedule.GlideCalendar.subtract throws exception for America and Sao_Paulo on DST forward dates

Schedules

PRB1340449

Not able to click Open Record from the pop-up that displays when hovering over the record icon in the show_schedule.do page

Schedules

PRB1346901

In the Maintenance Schedule page, only records in the GMT timezone can be filtered

Schedules

PRB1349321

The 'All Day' checkbox in a schedule entry is not working as expected

Search UX

PRB1328465

Global Search can use the wrong Default view if the text_search view does not exist

Search UX

PRB1308381

In Global Text Search, tables listed in the 'What's on the page' section with no results no longer have a link

Search UX

PRB1321735

In UI15 global search, '%20' is replaced for blank spaces in the searched terms

Search UX

PRB1321997

In the global search page, the - ts_group.searched check box does not work

Search UX

PRB1324265

After a global search, Incorrect text is displayed in the browser tab

Security Access Control Lists

PRB1326545

A baseline ACL appeared on relationships limits the visibility to HR admin users

Security Incident Response

PRB1322561

Nodes running out of memory when the integration (STIXParser) parses the xml file

Security Incident Response

PRB1328136

Security Incident Response tasks show two 'Work in Progress' states and separate 'Closed' and 'Complete' states

Security Incident Response

PRB1323994

Code tags are seen in the Post Incident Response report when code is added in the comments

Security Incident Response

PRB1313988

Issues with Observable records created from TAXII

Security Incident Response

PRB1320722

Imported observables of Hash type have no Observable Source related to them

Security Incident Response

PRB1325529

When multiple CarbonBlack sensors are registered with the same IP address, the Get Sensor activity fails

Security Incident Response

PRB1326072

The isUserReportedPhishing function in the UserReportedPhishing script include returns true if more than one matching rule is satisfied, causing the User Reported Phishing inbound action condition to be fulfilled by every inbound email

Security Incident Response

PRB1329298

After upgrade, script-based security incident severity calculators are broken

Security Incident Response

PRB1337917

When multiple phishing emails are included, Phishing processing creates multiple incidents with the same number

Security Incident Response UI

(Store)

PRB1325975

Security Incident New UI has performance degradation and text formatting issues

Service Catalog

PRB1327657

The variables in the multi-row variable set are not displayed in order in the RITM

Service Catalog

PRB1320482

In scripted web service, if a custom cart name is passed to the cartJS API, it deletes all the records with an empty cart_item field in the sc_item_option table and all the records in sc_item_option_mtom table

Service Catalog

PRB1290257

The dirty form support cannot be turned off for catalog items

Service Catalog

PRB1323452

The function getDisplayValue does not work as expected in a business rule

Service Catalog

PRB1327125

When there is an empty multi-row variable set, the Catalog Task form breaks if the reference icon of the Requested Item field is clicked

Service Catalog

PRB1327804

In two step checkout, if the Requested for field is not present in the final step, sc_cart.requested_for will not move to sc_request.requested_for after checking out

Service Catalog

PRB1328044

Multi-line text variable does not automatically expand if write role restricts access

Service Catalog

PRB1338751

Variable set is out of order when a record producer is in an order guide

Service Catalog

PRB1314780

The setVariablesReadOnly method is not working for catalog task records

Service Catalog

PRB1320191

Reference variables show the display value for a record in the Desktop Variable Editor, even though there is a business rule preventing the user from querying for that record

Service Catalog

PRB1321629

Special Instructions carry over for new carts

Service Catalog

PRB1322141

Items of a Category in Service Catalog are not sorted in alphabetical order when their name starts with a small letter

Service Catalog

PRB1326127

The reference qualifier does not work on the catalog item variable for non-English languages in auto-complete

Service Catalog

PRB1326590

The Service Catalog Popular Items widget does not show catalog items that are in multiple catalogs

Service Catalog

PRB1330231

If macro_watch_list is used after List Collector with the glide_list attribute, there is an error on the catalog request

Service Catalog

PRB1330918

UI Policy Client Scripts used against variable sets are not working

Service Catalog

PRB1333445

The Preview button to view a category in a catalog item is behaving differently

Service Catalog

PRB1333722

The sys_wizard_answer Direct to normal Variable Set and Direct to Table Variable Set records have images that are regular attachments, which can be lost when an instance is cloned with 'Exclude large attachments'

Service Catalog

PRB1340995

Form is broken because of mandatory multi-row variable, and even though it has a value, the mandatory condition is not satisfied and the asterisk remains red

Service Catalog

PRB1345175

When an invalid query is detected against sys_script_validator, unnecessary catalog client scripts are output in the CatalogScriptEmitter.outputValidators() function

Service Catalog

PRB1314834

In Service Catalog, the price isn't showing the selected currency when the currency type is set to Fixed

Service Catalog

PRB1318593

The Add to cart button doesn't respond in Catalog Item when created from a call in a Chrome browser

Service Catalog

PRB1318929

The glide.sc.cat_view_use_popup_for_details system property isn't applied for the Header icon image on the Service Catalog homepage

Service Catalog

PRB1319832

The click-through pop-up (Eye icon) is inconsistent with the standard Reference icon behavior in Service Catalog

Service Catalog

PRB1320321

When the catalog item name it too long, the Open Record button is being overwritten as a reference field in the Reference icon preview pop-ups for that catalog item

Service Catalog

PRB1320777

Attempting to save or update an execution plan task runs indefinitely

Service Catalog

PRB1321161

Create Request UI flow is broken for Order Guides and parent_id is not mapped to the generated request

Service Catalog

PRB1321377

Values not being displayed on reference fields (tree picker) when used with the Condition Builder

Service Catalog

PRB1322584

Item variable assignment isn't working as expected for the check box variable type

Service Catalog

PRB1323100

Even if already selected, onChange catalog client scripts are firing each time the multiple choice variable is clicked

Service Catalog

PRB1323885

When the same order is configured to a variable in a catalog item and a variable in variable set on the same catalog item, one of the fields doesn't display

Service Catalog

PRB1323920

Not able to Order or Add to Cart a catalog item in Service Portal when there is a client script to set check box value to false

Service Catalog

PRB1324394

The variable on the catalog item is behaving differently than the variable on the Order Guide level

Service Catalog

PRB1325161

With two-step checkout enabled for Service Portal, as an external user, the CSM Portal does not allow submission of Catalog Items

Service Catalog

PRB1325307

The Dirty form dialog appears when saving a form

Service Catalog

PRB1325347

The Add to Cart button is broken when special characters are in the description

Service Catalog

PRB1325352

Rejecting an Execution Plan Approval Task in the execution plan causes undesirable state changes in other execution plan tasks

Service Catalog

PRB1326510

Ignore Mandatory Evaluation causes issues in Order Guide Rule bases

Service Catalog

PRB1326543

An apostrophe followed by the letter U or X in a variable set title is preventing client-side script from running

Service Catalog

PRB1326820

On Standard Change Catalog, if there are more items and pagination appears, the text field of pagination is read-only/disabled

Service Catalog

PRB1327425

The breadcrumbs point to the incorrect catalog during the catalog search

Service Catalog

PRB1328415

List collector does not filter when using a ref_qual on another list collector, the results filter only after adding a value to the second list collector

Service Catalog

PRB1328828

Issue with generating a catalog request

Service Catalog

PRB1329417

If one of the RITMS is rejected on the request, completed approvals are being marked as canceled

Service Catalog

PRB1330427

When using the catalog client script to populate dependent Select Lookup Box variable, the selected value is not retained

Service Catalog

PRB1331159

The mandatory field that displays when the condition on Catalog UI policy is met does not display on Requested Item

Service Catalog

PRB1332469

Variable default values aren't getting copied over when adding an item to an existing request using the GlideappCalculationHelper API

Service Catalog

PRB1332751

Printer friendly version showed extra Z letters under the Category page

Service Catalog

PRB1333938

Missing right-click options to edit catalog item for the Catalog Manager

Service Catalog

PRB1337308

Values are missing for a multi-row variable set when the catalog client scripts are used

Service Catalog

PRB1338610

Event registration for sc_req_item.commented.itil is incorrect

Service Catalog

PRB1341318

Attempting to add an item to the cart through the Service Catalog API with a multi-row variable set says that optional variable is mandatory

Service Catalog

PRB1341901

The field message on the check box variable behaves differently

Service Catalog

PRB1342499

Email Template and Notification incorrect in base instance

Service Catalog

PRB1342689

The help text for the Service Catalog item variable looks different on the native UI and the platform UI

Service Catalog

PRB1344897

The getDisplayValue of LookUpSelectQuestion is taking more time now because of applying reference qualifier while getting the display value

Service Catalog

PRB1345662

Users with the catalog_editor role can create client scripts and ui policies for any catalog item

Service Catalog

PRB1347280

The date/time value changes in 'Edit Row' in the requested item

Service Catalog

PRB1348458

The catalog variable using the choice table (cmdb_ci_service) and the choice field shows values from its child tables

Service Catalog

PRB1348142

The delivery address is not populated on the request

Service Catalog

PRB1349710

Errors occur when a variable with the validation regex is modified after submitting

Service Catalog

PRB1349737

Variables using the validation regex show mandatory despite containing a valid value in the platform catalog

Service Catalog

PRB1342002

The 'Edit Row' button is not working properly for multi-row variable set when any of the string field values contains '+' sign

Service Catalog: Service Portal Widgets

PRB1320017

If there are consecutive single-line text variables and a multi-row variable set, entering a value in the single-line text variable and pressing Enter launches the multi-row variable set add pop-up

Service Catalog: Service Portal Widgets

PRB1325988

Adding an attachment to Catalog Items by Service Portal results in the file getting attached twice when the 'Connect Chat for Watson' Service Portal widget is present on instance

Service Catalog: Service Portal Widgets

PRB1328460

ATF test fails for 'not visible' of the Variable State Validation (SP) test step for the variables inside the container of a catalog item

Service Catalog: Service Portal Widgets

PRB1333031

The Submit button in the Service Catalog widget is enabled after the request is submitted

Service Catalog: Service Portal Widgets

PRB1316892

The Load More UI action on the hrj_sc_category portal page doesn't work as expected

Service Catalog: Service Portal Widgets

PRB1322978

On the Service Portal Order status page, the REQ total price frequency displays in another language other than English

Service Catalog: Service Portal Widgets

PRB1324972

An error is thrown when a catalog item is seen on the Order Guide widget if the catalog item has a check box variable, visible on guides is set to false, and within a container

Service Catalog: Service Portal Widgets

PRB1327287

When trying to load values into a list collector variable using a catalog client script, the list collector variable becomes empty after loading certain choices(35)

Service Catalog: Service Portal Widgets

PRB1330905

Service Catalog Category Page widget in the portal isn't honored when only the Visible on Guides check box is selected for visibility control

Service Catalog: Service Portal Widgets

PRB1338428

Use new styling for help text

Service Catalog: Service Portal Widgets

PRB1342729

Adding rows to a multi-row variable set quickly results in multiple rows for each additional row being added

Service Catalog: Service Portal Widgets

PRB1318988

The auto_redirect option on the SC Catalog Item widget is not working when two-step checkout is disabled in the portal

Service Catalog: Service Portal Widgets

PRB1319517

Variables in content items of catalog content type are rendering on platform side even though they aren't supposed to

Service Catalog: Service Portal Widgets

PRB1319631

Catalog Content widget does not show items with the content type KB article

Service Catalog: Service Portal Widgets

PRB1319922

The word Days on Delivery Time is not translated for French language in Service Portal Catalog Item widget

Service Catalog: Service Portal Widgets

PRB1322057

When any issue causes the REST API call to fail during a catalog item submission, no visible error is thrown for the user and the page gets stuck on submitting

Service Catalog: Service Portal Widgets

PRB1322640

Two new variable sets are added and links are broken

Service Catalog: Service Portal Widgets

PRB1323308

While updating or adding a new row in multi-row variable set of Service Portal, the RITM form throws errors

Service Catalog: Service Portal Widgets

PRB1326755

If catalog item isn't cached, $SP.canReadRecord against sc_category in server script results in invalid input object

Service Catalog: Service Portal Widgets

PRB1326955

The Bundle page on Service Portal is displaying price when properties are set to not display price

Service Catalog: Service Portal Widgets

PRB1327053

The user criteria doesn't work on the Service Catalog wishlist in the Portal, but it works on the platform

Service Catalog: Service Portal Widgets

PRB1327406

Order Guide widget is missing in designer

Service Catalog: Service Portal Widgets

PRB1327923

Total Price doesn't display if only the recurring price is configured on a catalog

Service Catalog: Service Portal Widgets

PRB1329808

Record producers appearing twice on Service Portal under popular items

Service Catalog: Service Portal Widgets

PRB1331192

Console error when loading Project Status Portal

Service Catalog: Service Portal Widgets

PRB1332100

Total Price not reflecting quantity in Service Catalog Order Guide widget

Service Catalog: Service Portal Widgets

PRB1333669

Customized stage name haven't displayed when RITM display on the Portal

Service Catalog: Service Portal Widgets

PRB1334684

Links are formatted Inconsistent to external content cart items on the sc_home and sc_category pages

Service Catalog: Service Portal Widgets

PRB1339202

Lookup Select Box doesn't display recurring price fields on Service Portal

Service Catalog: Service Portal Widgets

PRB1340289

When a catalog item is using a Flow Designer flow, stages display a duplicated stage name in the Portal

Service Catalog: Service Portal Widgets

PRB1341198

In Service Portal, catalog items in Choose Options of an Order guide are expanding all catalog items, even those that don't have mandatory validation

Service Catalog: Service Portal Widgets

PRB1341746

Non-admin users can't attach any files to catalog items

Service Catalog: Service Portal Widgets

PRB1341762

Getting JavaScript errors from Shopping Cart widget for users with snc_read_only role

Service Catalog: Service Portal Widgets

PRB1342990

Multi-row variable set problem

Service Catalog: Service Portal Widgets

PRB1343001

Variables aren't set to read-only when submitting a catalog item through the portal

Service Catalog: Service Portal Widgets

PRB1344806

Widget Order Guide is breaking the Portal Designer

Service Catalog: Service Portal Widgets

PRB1346459

The Service Catalog variable option, visible on summaries, isn't being honored when false in the Approvals widget

Service Catalog: Service Portal Widgets

PRB1347339

Record producer name and image are overlapping

Service Catalog: Service Portal Widgets

PRB1347084

Accessibility issue on Service Portal: 'More information' variable can't be accessed by keyboard

Service Catalog: Service Portal Widgets

PRB1349330

The read role on a variable set is not honored in the Service Portal if the variable set has a container start variable before it

Service Catalog: Service Portal Widgets

PRB1351398

The catalog item ordering is stuck when the regex variable validation is used

Service Catalog: Service Portal Widgets

PRB1348983

The 'Hide Attachment' field is not hiding the 'Add Attachment' link on the content item in Service Portal

Service Catalog: Service Portal Widgets

PRB1296719

The order status is communicated poorly on the Service Catalog order status page

Service Catalog: Service Portal Widgets

PRB1342465

Ticket Conversation widget allows end users to add comments on closed requested item (RITM) records

Service Catalog: Service Portal Widgets

PRB1345057

The Service Portal form displays the workflow stage which is the first in order in the wf_stage table instead of showing the one where the item belongs to

Service Level Agreement

(SLA)

PRB1328145

Incorrect workflow calculation when repairing Task SLA in a pause condition

Service Level Agreement

(SLA)

PRB1339423

HistoryWalker can go into a loop if the history or audit data is returned in an order different to the order requested by the methods called by HistoryWalker

Service Level Agreement

(SLA)

PRB1316046

SLA definitions with conditions or Schedule/Timezone source (for example, the caller's time zone) that dot-walk to the parent request will not work when the item is created

Service Level Agreement

(SLA)

PRB1325208

SLA Timeline can't read the business_percentage property from an undefined error

Service Level Agreement

(SLA)

PRB1326320

SLA Definitions with retroactive start and pause don't calculate the last In Progress part of duration when pause conditions were met in the update prior to the current one

Service Level Agreement

(SLA)

PRB1326807

Activating the Service Portfolio Management - SLA Commitments plugin removes the Target field from the SLA Definition form

Service Level Agreement

(SLA)

PRB1328762

When a retroactive date is given a future date, SLA workflow completes immediately and sends all the notifications

Service Level Agreement

(SLA)

PRB1332105

Switching to the sys_popup view on a SLA Definition DEMO DATA record results in an update

Service Level Agreement

(SLA)

PRB1345716

SLA is adding a javascript array to the breakdown cache, which also adds the Rhino context. This is increasing the size of the cache

Service Level Agreement

(SLA)

PRB1347632

There are no ACLs relevant to the contract manager role on the tables used for the SLM/Contract integration (contract_rel_* tables)

Service Mapping

PRB1320778

The AWS request signature does not match the signature generated by the AWS server

Service Mapping

PRB1318281

The OSMapping script included takes too much time and runs CPU high

Service Mapping

PRB1334573

If the macAddress parameter is empty or null, a query will display all ports

Service Mapping

PRB1314992

Process detection fails for Solaris Discovery, when the version of the local zone is < 11.2 and the global zone is >= 11.2

Service Mapping

PRB1318909

External command running in recursion fails to return a result

Service Mapping

PRB1321487

Some Pattern error messages are confusing and need to be clarified to explain which properties need to be changed on which tables to resolve it

Service Mapping

PRB1326674

When on Windows MID and connected by IP that isn't in the first line of netstat output, AIX process detection fails

Service Mapping

PRB1332034

Delete deferred service discovery entry when canceling the related top down discovery

Service Mapping

PRB1317046

Re-computation doesn't run if the value of a field is the same but in different case

Service Mapping

PRB1317877

Application Group in the History view of Service Map doesn't show the worst severity of applications in the group

Service Mapping

PRB1321296

When the command runs as the local script, credentials do not roll over as per defined order during the discovery scan or the pattern step debugging

Service Mapping

PRB1322260

Redundant endpoints are created in sa_endpoint_status

Service Mapping

PRB1323690

The extract port from the members pattern step name of the get pools members using ssh pattern expects the service_port to come with an IP address instead of hostname

Service Mapping

PRB1324364

Reduce the Max Allowed Processes from 500K to 200K in the EpSuggestions script include

Service Mapping

PRB1325094

Inconsistent DNS Lookup between Top Down discovery and Pattern Designer

Service Mapping

PRB1325792

When records in sa_network_paths are stuck in Running state, the reference field to task_id becomes invalid (non-existing sys_id)

Service Mapping

PRB1326245

Unable to add discovered entry point when broken endpoint reference exist in sa_m2m_service_entry_point

Service Mapping

PRB1326981

The Layer 2 algorithm does not filter absent IPs and takes a long time to complete

Service Mapping

PRB1330202

Angular service form doesn't display an error message after clearing the data of a mandatory field

Service Mapping

PRB1341829

SNC.BusinessServiceManager() can't be called during upgrade

Service Mapping

PRB1343804

SM should support the configuration of the cmdb_ci table, the cmdb_ci table is defined as root and not the CMDB table

Service Mapping

PRB1344266

The event queue processing is slow due to too many discovery.device.complete events in the event queue

Service Portal

PRB1321584

The Service Portal list filters are not evaluating ACLs for the task.variables column

Service Portal

PRB1320794

Mandatory is not highlighted for the catalog variable type radio button on Service Portal

Service Portal

PRB1329321

Issues with the translation of the date picker, the month is not translated

Service Portal

PRB935076

Portal and Page fields are not populated for all record types in the sp_log table

Service Portal

PRB1272455

In Service Portal, g_form.setValue for dependent fields of references in onLoad client scripts doesn't work

Service Portal

PRB1321079

The UI action containing current.isNewRecord() in the Condition field causes the insert to fail in the Service Portal

Service Portal

PRB1323340

Weather widget no longer works in Service Portal because Yahoo! retired its free YQL service weather API as of 3 Jan 2019

Service Portal

PRB1323429

File attachment field type not supported and shows empty input or sys_attachment record sys_id

Service Portal

PRB689400

Unable to navigate to the Back button on browser for Service Portal after navigating to a URL outside the portal

Service Portal

PRB1315523

Can't click typeahead result if 'Advanced typeahead config' is enabled for a non-scripted search

Service Portal

PRB1317718

Glide List (glide_list) field or List Collector variable with large number of entries can make browser appear unresponsive when value is set or loaded

Service Portal

PRB1319364

Service Portal Reference field with additional columns (ref_ac_columns) breaks when two or more columns contain the same value

Service Portal

PRB1324090

'No Matches Found' text is not translated for 'lookup select' type field

Service Portal

PRB1338913

The moment.js library doesn't support legacy time zones, such as IST or CST, spUtil service needs an API similar to localeMap that widgets can use with moment.js to get a supported time zone

Service Portal

PRB716243

The g_user.getClientData in a client script does not have client data populated on the server using gs.getSession().putClientData

Service Portal

PRB1312113

Empty sys_created_on date causes issues with Activity formatting in Service Portal

Service Portal

PRB1313329

Item in left side of Slush Bucket widget shrinks in height when item beneath is moved to the right and can be hidden entirely after several items are moved

Service Portal

PRB1315321

The comment is added more than once when adding an attachment and writing an additional comment at the same time on an Incident form

Service Portal

PRB1316416

The time format with 'z' time zone token shows 'invalid date format' message beneath the date/time field

Service Portal

PRB1317133

When a search doesn't return anything, there is no screen reader indication that the page has changed or an indication that there are no results

Service Portal

PRB1317897

Setting a default value to a variable using the Default value and Catalog Client Script onload at the same time will fail on Service Portal

Service Portal

PRB1318310

Reference fields in glide.sc.request_for.columns do not show an order confirmation, Request For, auto-complete (sn-record-picker directive)

Service Portal

PRB1318379

Anchor tag with target frame specified no longer works in g_form.addErrorMessage

Service Portal

PRB1320239

The g_form.showFieldMsg() warning type is not supported by glideFormFactory.js and Service Portal

Service Portal

PRB1321896

Currency type field on the portal shows multiple currency options even when the system properties is set to show only single currency

Service Portal

PRB1325339

The Approvals Server script is executed twice on Accept or Reject actions on the approval record

Service Portal

PRB1325992

The max_length over 256 not honored for Wide Single Line Text variable

Service Portal

PRB1329197

The search filter of the Data Table from URL Definition and Data Table widgets is additive instead of replacing the existing search term

Service Portal

PRB1330239

Problem with the mandatory Lookup Select Box variable in Service Portal

Service Portal

PRB1330732

A UI Policy with a condition that contains 'at or after' on a date field is not evaluated in Service Portal

Service Portal

PRB1332711

After manually entering a different date format from the user's date format, auto-correction will set the date to today's date

Service Portal

PRB1336170

Selection fields in the Service Portal are not displaying correctly if ATF Page Inspector is turned on and sn_atf.runner.enabled is set to true

Service Portal

PRB1338447

Image drag and drop in tinyMCE fails when the glide.attachment.extensions system property has a value

Service Portal

PRB1338688

Duplicate sp_log search entries for each table for a single search

Service Portal

PRB1340284

My team widget (sp-my-team) doesn't have the team title

Service Portal

PRB1041775

The presence API throws a '401 Unauthorized' post request error in the console log for a guest (not logged in) user

Service Portal

PRB1253845

Profile picture doesn't load when the user uploads a new image

Service Portal

PRB1311210

If Additional Comments is removed from the Form Layout on the Requested Item form, Additional Comments displays when the form is opened on Service Portal

Service Portal

PRB1314736

The date/time type field picks up the time of form load and not the current time, which inconsistent with the desktop UI

Service Portal

PRB1316371

The 'KB Categories - KBv3' Service Portal widget displays a list that can't be navigated with arrow keys

Service Portal

PRB1317140

Each filter is described twice in the search results

Service Portal

PRB1317151

Calendar widget does not hold input focus

Service Portal

PRB1317163

Search box navigation instructions for SR are incorrect

Service Portal

PRB1317429

Search results displays incorrectly in SR

Service Portal

PRB1317707

Empty attachment message displays incorrectly as Attachment is empty: 'undefined' and the filename is duplicated for other errors

Service Portal

PRB1318012

The KB Categories - KBv3 widget does not expose color or title instance options referenced in the template

Service Portal

PRB1320880

End users see the Sessions widget showing 'typing' when an ITIL user is typing in Work Notes field

Service Portal

PRB1321918

The function getSearchSources() in the typeahead search widget is not accessible from the scoped application in Service Portal

Service Portal

PRB1322890

When capturing clone page in an update set, the background images in containers are not copied and the same image is used by both the old and new container

Service Portal

PRB1324907

When editing an announcement, not all users from m2m_dismissed_announcement will be cleared

Service Portal

PRB1325342

On the profile page, user date/time format change is not reflected in Service Portal until the page is refreshed

Service Portal

PRB1326211

Red border implementation is inconsistent across field/variable types when mandatory validation is triggered

Service Portal

PRB1326727

Results from a search source on a table that contains the score column breaks Typeahead search

Service Portal

PRB1326885

The Sessions widget on Service Portal does not translate the 'Viewing' status

Service Portal

PRB1327355

Adding fields to glide.sc.request_for.columns results in strange alignment

Service Portal

PRB1327736

The pop-up (i) icon of a reference field on the form should not contain the text Click to, if a user uses the keyboard, they are not able to click the button

Service Portal

PRB1327738

Information conveyed by color should also be conveyed by non-color means

Service Portal

PRB1328241

Data table with the URL definition widget shows that matching doesn't work when there is a filter with a tag

Service Portal

PRB1328518

An incorrect form pop-up appears when navigating away from page after clicking the Date/Time field in Service Portal

Service Portal

PRB1328722

Lookup Select Box, List Collector, and Reference variables cause NullPointerException in Service Portal when lookup table does not exist

Service Portal

PRB1329986

Approvals widget in Service Portal shows Approved on sys_updated_on, which may show wrong date

Service Portal

PRB1330589

Users are able to save a portal record with 'portal' as the url_suffix, even if this is a reserved word

Service Portal

PRB1330664

Widget options schema of glide_list type takes the name column as the default filter for the referenced table

Service Portal

PRB1330991

Unable to upload multiple large files with nowAttachmentHandler factory

Service Portal

PRB1331472

Export as PDF on Service Portal does not apply the filter of the list data, which was populated as part of the source relationship (sys_relationship)

Service Portal

PRB1331602

Cosmetic issue with Reference field on Service Portal

Service Portal

PRB1332057

The Knowledge Base Filter section doesn't function, render, or translate completely for any language except English

Service Portal

PRB1332326

The Simple List widget doesn't have a way to disable the record watcher for use cases, which causes semaphore exhaustion

Service Portal

PRB1332473

DynamicReferenceCondition returns unexpected result for getEncodedQuery

Service Portal

PRB1332476

The Time Sheet Portal shows a green box when you have a time card with the La Jolla theme

Service Portal

PRB1333860

The Mandatory fields message doesn't have commas separating field labels if translation doesn't contain exactly one colon (U+003A) character

Service Portal

PRB1334760

The 'Data Table from URL Definition' widget is not resized when opening the filter

Service Portal

PRB1335234

After KB article widgets are added to sc_cat_item page, the articles do not show up

Service Portal

PRB1336022

Not Able to print Map type report on Service Portal

Service Portal

PRB1337345

Unable to switch the language on a landing page if the user is not logged in because the concourse API doesn't support unauth use

Service Portal

PRB1337412

Using glide.ui.dirty_form_support system property to turn off Dirty Form on the Service Portal doesn't work

Service Portal

PRB1339429

When you change the date format from UTC (yyyy-MM-dd), on Service Portal, the published duration of the KB article displays incorrectly

Service Portal

PRB1339563

For a scoped application, the M2M table for the Service Portal and search source relationship does not have the sys_scope field to retain the relationship

Service Portal

PRB1340936

'UI Script does not return an object: ConditionalFocus' warning is generated in browser console when viewing a catalog item

Service Portal

PRB1344634

Translation prefixes in widgets don't show properly when using I18NSessionDebug API

Service Portal

PRB942697

Right-clicking a link in the My Open Incidents section to open a new tab does not load properly on the Service Portal home page

Service Portal

PRB1349111

Users can submit an empty mandatory HTML field

Service Portal

PRB1343949

Facets in the Knowledge Base search source do not work properly if there are multiple KB categories with the same name

Service Portal

PRB1349219

The translation MRVS checked box variable shows false when checked

Service Portal

PRB1338056

In IE or Edge, Horizontal Scroll Bar appears for certain activity logs in ticket conversation widget

Service Portal

PRB1325636

JavaScript error clicking in spEditableField text input in User Profile page when input is not select2 (TypeError: Cannot read property 'focus' of null)

Service Portal

PRB1320809

Branding Editor theme color changes are not reflected on the portal for the La Jolla theme

Service Portal

PRB1346309

The search source accessibility focus can be on the incorrect item when paginating results

Service Portal

PRB1346424

Ticket Fields widget shows Multi-line text variable without line breaks

Service Portal

PRB1347030

The spEditableField reference field modal closes unexpectedly when 'x' is clicked to clear the value, and value does not get cleared [Chrome v74 ]

Service Portfolio Management

PRB1322465

A performance degradation occurs when a large number of service offerings are being calculated

Service Portfolio Management

PRB1328240

ITIL users do not have access on the cmdb_outage_ci_mtom table

Service Portfolio Management

PRB1328496

Slow performance on the Calculate SLA Results job

Service Portfolio Management

PRB1335592

The Availability Calculator is querying all outages from the MTOM table

Service Portfolio Management

PRB1346300

Changing the system time format to 'HH:mm:ss a' results in the 'Warn Date validation issues' business rule to throw the error 'End date must be after begin date'

Service Portfolio Management

PRB1344038

The 'Business service' field in the forms should be renamed to 'Service'

SkyNow Mobile - Backend

PRB1333587

Set appropriate max_character length for mobile platform table columns (such as sys_sg_related_list_map.relationship, sys_sg_master_item.table)

SkyNow Mobile - Backend

PRB1334147

When users edit the vulnerability group, both the 'Assignment group' and 'Assigned to' fields cannot be cleared on the mobile app

Slushbucket

PRB1338679

Slushbucket frame size is thinner and smaller than in previous releases

Slushbucket

PRB1338729

With Accessibility enabled and multiple slushbuckets on a catalog item, tooltips shown when clicking on any item causes the page to shift up

Software Asset Management Professional

PRB1331499

SAMP Entitlement Import doesn't create the correct Start or End Date on the record

Software Asset Management Professional

PRB1331005

BigFix/ILMT computers data are not being reconciled if there is an existing CI of class other than cmdb_ci_computer

Software Asset Management Professional

PRB1334278

Software spend transaction opt-in is not considered when we opt-out everything and save it

Software Asset Management Professional

PRB1323163

'Remove Demo Data' from HI removes records from the samp_sw_product table

Software Asset Management Professional

PRB1319483

The Update Model Category business rule inserts empty records into cmdb_model

Software Asset Management Professional

PRB1319697

Subscription pull schedule job normalizes install for all subscription software, but it should only normalize for Microsoft subscription software

Software Asset Management Professional

PRB1320661

The Product should match publisher business rule will prevent creating/updating a software model when core_company records for that publisher have more than one normalization = true record

Software Asset Management Professional

PRB1325226

SM with both Per User and User CAL doesn't have the true-up cost calculated properly

Software Asset Management Professional

PRB1327226

The 'DESKLESSPACK' publisher part number is associated with the wrong edition

Software Asset Management Professional

PRB1328473

Unable to delete entries from the Metric Attributes related list on a Software Model (cmdb_software_product_model) record

Software Asset Management Professional

PRB1342020

Reconciliation fails when 2 products have the same case insensitive name but a different case-sensitive name

Software Asset Management Professional

PRB1342930

With Microsoft Office 365, the user subscription records are not populated because the user principal name values are not their email addresses

Software Asset Management Professional

PRB1345426

Reconciliation is taking too long when processing suites

Software Asset Management Professional

PRB1347237

Duplicate files appear after the upgrade

Software Asset Management Professional

PRB1347805

The currency is changed to USD irrespective of the session currency after making an adjustment in the contract record

Software Asset Management Professional

PRB1347830

The currency is not converted correctly (incorrect Unit cost/Total cost) when creating entitlements from entitlement import or entitlement import errors

Software Asset Management Professional

PRB1348666

Metric attributes are not created for Per (Named) User/Device for Citrix, Adobe, VMware, and IBM

State Flows

PRB1320389

The Demand Process Flow state does not remove check mark if state proceeds backwards in flow

Studio

PRB1317452

Users cannot edit the application in Studio when the translation plugin is enabled

Studio

PRB1327371

When the date format is not in 'yyyy-mm-dd' format, opening Studio will generate GlideDateParser exceptions in the localhost logs

Studio

PRB1339204

When using 'Code Search' to search for widgets, clicking the title of the results only collapses/expands the widget data

Survey Management

PRB1320939

The survey scorecard is showing responses as 'empty'

Survey Management

PRB1321678

In London, the 'survey_admin' role of the 'View User's Response' UI action needs to be removed correctly

Survey Management

PRB1323165

The Date/Time field is too short to show the time on the survey

Survey Management

PRB1334275

Survey answers are shown in different languages in reports

Survey Management

PRB1338719

Legacy survey migration > Task field is not getting updated under survey instance after migrating legacy survey

Survey Management

PRB1341395

A survey-dependent question does not display when clicking the display value of the survey question

Survey Management

PRB1342564

Preview on Vendor assessments from designer doesn't behave correctly, the Generating Preview field is in the middle of a grayed out screen and the only way out is to close the window and reopen it

Survey Management

PRB1342837

The 'Take me to the Survey' link is missing and replaced with unnamed image for copied surveys

System Applications

PRB1323548

Loading the System Applications module causes numerous 'Failed to write file [logo] to database' errors

System Applications

PRB1308139

The GlideRecord variable name 'gr' is not compatible with the CART API Script include

System Applications

PRB1327962

An error message 'version already exists, please update the version' occurs when publishing a scoped application to application repository

Tables and Dictionary

PRB1342593

Unnecessary cluster cache flushes for DBNamesChecker

Templates

PRB1196935

The Time field type (glide_time) no longer populates when applying a template to a form

Templates

PRB1327935

A template does not get applied on a form in a scoped table

Templates

PRB1331047

Templates are not working properly with respect to roles

Templates

PRB1323587

Template choices for extension tables do not appear on the template value picker for parent tables

Templates

PRB1323731

If a template is stored with a non key-value pair in the template string, it will not be applied properly

Templates

PRB1324809

Displaying incorrect default value for Duration field on the condition of a template

Test Management

PRB1343347

Adding test cases to a test plan using Add to Test Plan from Test Suite shows incorrect results in the Number of test cases field

Text Search

PRB1315102

On the dictionary form for child tables the audit field is hidden by a UI Policy

Text Search

PRB1319569

Inaccurate error message for glide.ts.idf.cache.count

Time Card Management

PRB1320029

The Time Sheet portal shows the calendar at the bottom when users use Windows OS

Time Card Management

PRB1294726

In the Timesheet breakdown widget in the Worker portal, text overlaps

Time Card Management

PRB1321677

In London, a time sheet with an empty task is getting added in the Time Sheet Portal

Time Card Management

PRB1336469

After time sheet portal loads, scrolling through the list of cards (tasks) is extremely slow, and it is unusable for longer lists

Time Card Management

PRB1320597

An ampersand character '&' added in the notes of a timecard in Service Portal displays incorrectly as '&amp;'

Time Card Management

PRB1324404

If the 'announcement dismiss' option in the Time Sheet portal is set to 'User cannot dismiss', the scroll bar is disabled

Time Card Management

PRB1328178

Notes are lost in the Time Sheet Portal when you merge duplicate time cards

Time Card Management

PRB1330540

The Copy From Previous Time Sheet option does not verify if the resource plan is completed or canceled

Time Card Management

PRB1332249

The Month in the calendar of the Time Sheet Portal header does not translate to different languages

Time Card Management

PRB1344919

Unable to scroll time card tasks when the Time Sheet Portal 'tcp' uses 'Time Card Theme'

Time Card Management

PRB1347527

Incorrect expense line calculation/double rates calculated

Timeline Visualization

PRB1311777

Change timeline visualization is not initialized at the same date in English and French

Timeline Visualization

PRB1321427

When an 'Add "OR" Clause' is used in the 'Panel Condition' and a condition is added, the same record appears in multiple lanes of the roadmap

Transaction and Session Management

PRB1332028

After revised session sync, when a script include is called from REST API, the script debugger doesn't halt at the breakpoint defined on the script include

Transaction and Session Management

PRB1316662

Broken pipe exceptions on xmlstats.do aren't suppressed after London upgrade

Transaction and Session Management

PRB1318233

GlideSessionDebug (Session Debug) not working as expected since London release

Transaction and Session Management

PRB1326703

Semaphore/Session wait times are logged incorrectly for transactions that are blocked on the session after London upgrade

Transaction and Session Management

PRB1346460

UserActivityMonitor.hasUserActivityHeader returning UndeclaredThrowable Exception periodically for HttpServletRequest transactions

UI Action

PRB1322164

Work notes are not saved if the work_notes field is changed from mandatory to not mandatory

UI Action

PRB1307754

UI policies are unexpectedly overwritten in child domains when clicking on Advanced view

UI Action

PRB1314075

When logging into an instance using the Mobile browser and the Desktop interface, the top bar buttons do not function

UI Action

PRB1317474

The Cancel button on the accept_signature UI page does not close the dialog box as expected

UI Components

PRB749047

When an unsupported file type is uploaded via the 'Image ZIP Upload' option, no errors are thrown

UI Policy/Client Script

PRB1320599

When using the isTemplate call in an onChange Client Script, it is always returning false

UI Policy/Client Script

PRB1315948

The confirm() function does not work in Chrome 70

UI Policy/Client Script

PRB1319816

The error message 'UI Policy Violation' on the VTB is customized but doesn't appear for the first time

UI Policy/Client Script

PRB1323101

Unable to deactivate mandatory fields by UI Policy

UI Policy/Client Script

PRB1326786

The 'is less than' and 'is more than' operators perform incorrect comparison calculation between two Date/Time (glide_date_time) fields

UI Policy/Client Script

PRB1327143

Unable to save the UI Policy if the condition value contains the '@' character

UI Policy/Client Script

PRB1331909

The onChange client script behaves differently on the dynamic creation enabled field

UI Policy/Client Script

PRB1348024

The UI policy using the 'at or after' or 'at or before' operators fails on the Date/Time fields

UI Policy/Client Script

PRB1348943

The OnChange event in the client script removes the space in the 'newValue' parameter

Update Sets

PRB1262110

Previewing the update set for sys_ids with manually set values results in the error 'could not find a table sys_number_kb this update requires'

Update Sets

PRB1306856

The Show Related Record UI action on sys_update_xml behaves unexpectedly when there's a sys_metadata_delete for the record

Update Sets

PRB1337449

Form sections do not migrate correctly when a table is created and the new table's form is altered in the same update set

Update Sets

PRB1339482

Previewing a parent update set with a global app along with a child update set with further updates causes preview errors

Update Sets

PRB1251402

An update set that contains a table extension and form sections causes errors when previewed

Update Sets

PRB1312794

Unexpected results when publishing an application to update set with records from coalesced tables

Update Sets

PRB1313575

Deactivating a field from sys_dictionary that is available in personalized lists could lead to the deletion of Default List layouts after committing this change via an update set

Update Sets

PRB1318017

When users select 'ALL Update Set preview conflicts' and select the 'Accept remote update' row action, a confusing message appears

Update Sets

PRB1331784

Retrieved update sets contain empty updates for users who do not have access to the sys_update_xml table

Update Sets

PRB1335223

Committing a remote base hierarchical update set twice can cause it to get stuck in the 'Committing' state

Update Sets

PRB1339094

Scoped application updates are captured in the global update set, which causes issues with retrieving and committing the update set

Update Sets

PRB1346224

When migrating an update set that contains a change to sys_app_application _import_sets, a preview problem prevents commit

Upgrade Engine Issues

PRB1322574

Null pointer exception error occurs during an instance upgrade due to incorrect plugin or app versions stored

Upgrade Engine Issues

PRB1322784

Protection policy on Item Designer scripts is not the same on personal and dev instances after an upgrade

Usage Analytics

PRB1322521

Unique key violation error on ua_user_role_ct table

Usage Analytics

PRB1302543

UA jobs should run after other LUA jobs that are currently running on the same node

Usage Analytics

PRB1311597

Records deleted from UA compliance framework tables should not appear in the 'Deleted Records' module on the platform

Usage Analytics

PRB1318461

Subscription Manage license erroneously contains detail records that do not correspond to any existing contract item

Usage Analytics

PRB1322773

Users see unwanted license model-related errors in logs

Usage Analytics

PRB1345536

The UA downloaded table stats definitions cause invalid queries to be generated and the 'Flush Query Event Logs' to behave unexpectedly

Usage Analytics

PRB1345306

Required ua_app_family data is not correctly deleted and inserted causing license checks failing on the instance

Usage Analytics

PRB1321136

Prevent logging UADownloader download errors on Developer instances

Usage Analytics

PRB1345245

Licensing definitions are not created on subscription insert in customer instance

User Criteria

PRB1336565

Scripted User Criteria is not cached, which causes performance issues

User Experience Engineering

PRB1290389

After upgrade, missing table_name errors observed

VA-Designer

PRB1327216

After duplicating VA topic, some fields become read-only

VA-Designer

PRB1346612

Error on Preview or Publish duplicated topic with double 'user' variable

VA-Web Client

PRB1345228

When receiving multiple new messages from an agent, auto scrolling stops working

Vendor Security Risk Assessment

(VSRA)

PRB1331852

The Vendor Portal does not show questions when the answer in a string type question contains the percentage character '%'

Vendor Security Risk Assessment

(VSRA)

PRB1314264

Change password functionality is not working in the Vendor Service Portal

Vendor Security Risk Assessment

(VSRA)

PRB1326342

In the Vendor Risk Portal, assessment metrics with the 'template' data type do not honor the metric category to which they belong

Vendor Security Risk Assessment

(VSRA)

PRB1348018

The 'Additional Information' field added from Designer does not display on the Vendor Portal

Vendor Security Risk Assessment

(VSRA)

PRB1349421

The 'Submit to vendor' date issue in Madrid

Vendor Security Risk Assessment

(VSRA)

PRB1322930

When all 13 GRC applications are installed in Kingston and then upgraded to London or Madrid, the app SIG Assessment and Vendor Risk Management are not updated

Virtual Agent for ITSM

PRB1312361

Pinned KB articles are not appearing in Virtual Agent/Chatbot search results

Virtual Agent Platform

PRB1329443

When creating a record from Virtual Agent, different behavior occurs between defined actions and scripted actions when they are used

Virtual Agent Platform

PRB1321902

Virtual agent tables Conversation fields are not accessible

Virtual Agent Platform

PRB1323274

Multi-line Connect messages appear as Single Line messages in Virtual Agent Web Client

Virtual Agent Platform

PRB1323807

When virtual agent is embedded in an iFrame within a CMS page, a 'Picker message error' displays for decision choices

Virtual Agent Platform

PRB1332468

Emoticons are not working in Bot responses

Virtual Agent Platform

PRB1333866

Issues with GlideEntitlement (licenses) checks

Virtual Agent Platform

PRB1335504

Bot Bubble Font CSS Styling breaks in IE11 on Boolean user input box

Virtual Agent Platform

PRB1343420

Unable to see shared case when KB numbers are sent by live agent on adapters for Connect Support and Agent Workspace

Virtual Agent Platform

PRB1349593

When users click 'Send email to Customer Support', the page does not load, and the error 'refused to connect' appears

Visual Task Boards

PRB1326528

Can't drag and drop tasks and can't select filters

Visual Task Boards

PRB1328701

Error displayed when the owner of a VTB board is in the TOP domain

Visual Task Boards

PRB1289068

Visual Task Board filter quick picker (color, user) is not responsive on the first tap in SN Mobile Apps (iOS, Android)

Visual Task Boards

PRB1301358

On VTB cards for Guided Task Boards with dot-walked choice fields defined as Lanes, color-coded labels are not displayed

Visual Task Boards

PRB1309994

Creating ACL on vtb_board isn't respected

Visual Task Boards

PRB1319657

When 'Add to Visual Task board' option is selected from the Request [sc_request] table, a 'Cannot read property 'replace' of null' error is thrown

Visual Task Boards

PRB1320507

When the collaboration.frameset property is inactive, the 'connect with board members' button is clickable but not functional

Visual Task Boards

PRB1321053

The 'add to filter' icon in the 'Labels' tab is not hidden after users click the filter to remove it

Visual Task Boards

PRB1321434

Clicking the plus (+) sign on the list of VTB boards only opens a free form board, not data-driven boards

Visual Task Boards

PRB1323001

When creating a record from the VTB, a 'Creation of new task failed' error appears

Visual Task Boards

PRB1328506

When a new lane is added to the guided board, the search results do not show matching records

Visual Task Boards

PRB1348322

For visual task boards based on a string field that contains digits, the column symbol and string fail to display the lane name

Visual Task Boards

PRB1346118

Description/Short Description field doesn't get cleared in VTB Card view

Vulnerability Response

PRB1330285

The base instance Vulnerability Response for the NVD data feed no longer works after the XML feed is deprecated

Vulnerability Response

PRB1333493

Vulnerability Response plugin has a file name collision with Flow Designer application

Vulnerability Response

PRB1314328

The module 'Ungrouped Vulnerable Items' is returning slowly or not returning at all

Vulnerability Response

PRB1322301

When Vulnerability Groups have manual filters and a large number of Vulnerable Items belong to these groups, the recalculation job can consume too much memory and affect platform performance

Vulnerability Response

PRB1323562

Vulnerable Items and Affected CIs are not being successfully associated with a CHG

Vulnerability Response

PRB1325709

The 'Set related business services for VI' scheduled job is impacting performance

Vulnerability Response

PRB1327806

Values in sn_vul_qualys_id and sn_vul_qualys_host_id fields are flipped

Vulnerability Response

PRB1327877

Configuration Compliance state machine does not handle resolutions correctly

Vulnerability Response

PRB1329737

Case-sensitivity issues with sn_vul.VulnerableGroupRule script include causing issues

Vulnerability Response

PRB1330484

When Qualys returns an incomplete response (possibly due to network issues), the integration process gets marked as successful, but does not process additional data

Vulnerability Response

PRB1330977

When a Vulnerability Group is Deferred or Closed, its associated Vulnerable Items are not Deferred or Closed

Vulnerability Response

PRB1331264

Remediation target date is not populated for Vulnerable items even though the remediation target rule condition is satisfied

Vulnerability Response

PRB1335404

Vulnerability Remediation status shows Approaching Target with past remediation target date

Vulnerability Response

PRB1337849

Qualys Knowledge Base Backfill integration fails when there is an invalid QID record

Vulnerability Response

PRB1338691

The QualysScanResultsProcessor script is available only for the Qualys scope, if scanner is created in another scope, scan will fail

Vulnerability Response

PRB1346039

When Vulnerability Response Integration scheduling is configured via Setup Assistant, the next action of the corresponding sys_trigger record is set in distant future, i.e. year 2068

Walk-Up Experience

PRB1342917

When the glide.sys.default.tz and glide.sys.time_format system properties are customized, the time joined in the walk-up portal queue shows AM instead of PM

Walk-Up Experience

PRB1346765

Walkup queue page does not auto-refresh wait time after Madrid upgrade

Walk-Up Experience

PRB1348675

For the French language, the 'Schedule appointment' button is not enabled in the Walk-up Experience portal

Web Services

PRB1322076

When REST XML transaction times out, the response xml message is not well formed

Web Services

PRB1332230

Aggregate API returns 'Insufficient rights to query records' for kb-related tables

Web Services

PRB1333220

Rest API Explorer is escaping special characters in the XML payload content

Web Services

PRB1344348

Inbound REST call with pagination: URIs in Link header no longer escaped

Web Services

PRB1347334

The SOAP message function that uses web service security can fail to sign the SOAP envelope

Workflow

PRB1341033

Users cannot see the workflow for a record

Workflow

PRB1323774

When using a Knowledge Article template other that Standard, Workflow stages in list view show Skipped instead of Complete

Workflow

PRB1341212

The in-flight workflow cannot be completed when a domain override is created while the flow is waiting

Workflow

PRB1320789

Access from outside the workflow domain hierarchy causes workflow version stages to be cleared

Workflow

PRB1340526

When an Emergency Change is created and put on Hold, the Sys ID of the approval user is passed as 'NULL'

Workflow

PRB1276644

When using list edit in dashboards, approval can be given without an e-signature

Workflow

PRB1326306

During cross-domain group approvals, group approval names don't get copied in the work notes

Workflow

PRB1327378

Join activities are not working in domain separation when domain system properties are set to false

Workflow

PRB1334811

When rejecting the same approval twice and approving it a third time, the stage field on the list view on any table is behaving unexpectedly

Workflow

PRB1336519

Question choices for a workflow variable are captured in an update set when the workflow is checked out

Workflow

PRB1337290