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Now Mobile app release notes

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Now Mobile app release notes

ServiceNow® Now Mobile app is a new application in the New York release.

Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app. See Now Mobile app.

Now Mobile features

Request help

Integrate the application with a service catalog so that your users can submit issues and request items. By default, the application uses the base system catalog.

Your users can request help from the quick actions menu when the Agent Chat [com.glide.interaction.awa] plugin is activated. Agent Chat is available in the Now Mobile app

View and complete tasks
Users can view items that are assigned to them and complete their tasks. By default, My Tasks show the user things that they need to approve from the Requests [sc_request] and Requested Items [sc_req_item] tables. Other applications, for example HR Service Delivery, might include other types of tasks.
View assets
Your users can view the computers, mobile devices, and other company items that they're using. If something's not working properly, they can easily report an issue from the item record.
Track the status of a request
Your users can find and track their requests using the Services tab. Configure a table and filter to specify which records appear to the user. For example, add a filter to display records that are opened by the user from the Problem table.
View resources
Integrate the application with a knowledge base to enable users to find answers and view company resources. By default, the application uses the IT knowledge base.

Activation information

The Now Mobile app is active by default in new instances. If upgrading from a previous release, activate the Mobile Employee Experience Native Application (com.glide.mobile-employee) plugin. For more information, see Activate Now Mobile app.

Related ServiceNow applications and features

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