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Service Mapping release notes

ServiceNow® Service Mapping feature enhancements and updates in the New York release.

Starting with the New York release, Service Mapping is part of ServiceNow® ITOM Visibility application. For more information, see ITOM Visibility release notes.

New York upgrade information

During upgrade to the New York release, the April 2019 (1.0.39) release of Discovery and Service Mapping Patterns is automatically installed for Discovery customers.

Important: It may make the upgrade time longer depending on your CMDB size. To decrease the upgrade time, install the Discovery and Service Mapping Patterns from ServiceNow Store before upgrading to the New York release.

New in the New York release

Discover services with service-centric top-down schedules: Create top-down discovery schedules based on service attributes or service group attributes. You may need to discover some services more often than others, because of their criticality. Alternatively, you may want to create custom schedules to rediscover services that undergo changes more often than once a day.
Transfer service definitions from one instance to another: Save time and effort by exporting definitions of application services from the source instance and importing these definitions into the target instance. You can use this method to copy definitions of application services only of the discovered type.
Open service maps in Event Management: Open application services in the ServiceNow® Event Management feature of ServiceNow® ITOM Health application by clicking Monitor Service at the top of the service map. In Event Management, you can view alerts on configuration items (CIs) that are part of the application service.
Pattern deployment for IT Operations Management: Use the latest available patterns from the ServiceNow Store for horizontal and top-down discovery. Upon fresh installation or upgrade to the New York release, the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin deploys the patterns from the ServiceNow Store on your instance. The Discovery and Service Mapping Patterns plugin is automatically activated when you activate the Discovery (com.snc.discovery) plugin.
Use Service Mapping in Agent Workspace: Perform procedures involving lists of services and service forms available in the ServiceNow® Agent Workspace product. For an example of how to use Service Mapping in Agent Workspace, see Enable traffic-based discovery for an application service.
Import third-party services: Import third-party services as manually created application services using REST APIs. This process correctly assigns applications to hosts and preserves connections between applications.

Changed in this release

Subscriptions for IT Operations Management applications: The ServiceNow platform uses a new licensing method where your organization is charged for using the following IT Operations Management products: ServiceNow® ITOM Visibility product, ServiceNow® ITOM Health product, and ServiceNow® ITOM Optimization product.; The Discovery (com.snc.discovery) plugin activation automatically triggers activation of the ITOM Licensing (com.snc.itom.license) plugin. For more information, see Request Discovery.
Enhanced integration between ITSM and Service Mapping: The improved mechanism of recognizing planned and unplanned changes is implemented. Data that Service Mapping provides to ServiceNow® Change Management product is more accurate than before.

Activation information

Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.

The following plugins are activated automatically when the Service Mapping plugin (com.snc.service-mapping) is activated:

Discovery (com.snc.discovery)
Pattern Designer (com.snc.pattern.designer)
Cloud Management Core (com.snc.cloud.core)
Performance Analytics – Content Pack – Service Mapping (com.snc.service-mapping.pa.content)
Event Management and Service Mapping Core (com.snc.service-watch)
Note: The Event Management and Service Mapping Core (com.snc.service-watch) plugin is different from the Event Management plugin (com.glideapp.itom.snac).

Accessibility information

Service Mapping supports Web Content Accessibility Guidelines (WCAG) 2.0 level AA for all tasks performed on service maps in the View and Edit modes. User interface elements have enhancements that make them accessible to screen readers.

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Service Mapping release notes

ServiceNow® Service Mapping feature enhancements and updates in the New York release.

Starting with the New York release, Service Mapping is part of ServiceNow® ITOM Visibility application. For more information, see ITOM Visibility release notes.

New York upgrade information

During upgrade to the New York release, the April 2019 (1.0.39) release of Discovery and Service Mapping Patterns is automatically installed for Discovery customers.

New in the New York release

Discover services with service-centric top-down schedules: Create top-down discovery schedules based on service attributes or service group attributes. You may need to discover some services more often than others, because of their criticality. Alternatively, you may want to create custom schedules to rediscover services that undergo changes more often than once a day.
Transfer service definitions from one instance to another: Save time and effort by exporting definitions of application services from the source instance and importing these definitions into the target instance. You can use this method to copy definitions of application services only of the discovered type.
Open service maps in Event Management: Open application services in the ServiceNow® Event Management feature of ServiceNow® ITOM Health application by clicking Monitor Service at the top of the service map. In Event Management, you can view alerts on configuration items (CIs) that are part of the application service.
Pattern deployment for IT Operations Management: Use the latest available patterns from the ServiceNow Store for horizontal and top-down discovery. Upon fresh installation or upgrade to the New York release, the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin deploys the patterns from the ServiceNow Store on your instance. The Discovery and Service Mapping Patterns plugin is automatically activated when you activate the Discovery (com.snc.discovery) plugin.
Use Service Mapping in Agent Workspace: Perform procedures involving lists of services and service forms available in the ServiceNow® Agent Workspace product. For an example of how to use Service Mapping in Agent Workspace, see Enable traffic-based discovery for an application service.
Import third-party services: Import third-party services as manually created application services using REST APIs. This process correctly assigns applications to hosts and preserves connections between applications.

Changed in this release

Subscriptions for IT Operations Management applications: The ServiceNow platform uses a new licensing method where your organization is charged for using the following IT Operations Management products: ServiceNow® ITOM Visibility product, ServiceNow® ITOM Health product, and ServiceNow® ITOM Optimization product.; The Discovery (com.snc.discovery) plugin activation automatically triggers activation of the ITOM Licensing (com.snc.itom.license) plugin. For more information, see Request Discovery.
Enhanced integration between ITSM and Service Mapping: The improved mechanism of recognizing planned and unplanned changes is implemented. Data that Service Mapping provides to ServiceNow® Change Management product is more accurate than before.

Activation information

Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.

The following plugins are activated automatically when the Service Mapping plugin (com.snc.service-mapping) is activated:

Discovery (com.snc.discovery)
Pattern Designer (com.snc.pattern.designer)
Cloud Management Core (com.snc.cloud.core)
Performance Analytics – Content Pack – Service Mapping (com.snc.service-mapping.pa.content)
Event Management and Service Mapping Core (com.snc.service-watch)
Note: The Event Management and Service Mapping Core (com.snc.service-watch) plugin is different from the Event Management plugin (com.glideapp.itom.snac).

Accessibility information

Related ServiceNow applications and features

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Service Mapping release notes

Service Mapping release notes

New York upgrade information

New in the New York release

Changed in this release

Activation information

Accessibility information

Related ServiceNow applications and features

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Service Mapping release notes

Service Mapping release notes

New York upgrade information

New in the New York release

Changed in this release

Activation information

Accessibility information

Related ServiceNow applications and features

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