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ITOM Visibility release notes

ServiceNow® ITOM Visibility is a new application in the New York release. ITOM Visibility consists of the ServiceNow® Discovery and ServiceNow® Service Mapping products.

ITOM Visibility is part of the Information Technology Operations Management. ServiceNow® IT Operations Management solutions help your organization enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility.

ITOM Visibility features

Discovery

Use Discovery to find applications and devices on your network, and then update the CMDB with the information it finds. For more information on new and changed features, see Discovery release notes.

Service Mapping

Use the Service Mapping application to discover all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these business services.

Service Mapping maps dependencies, based on a connection between devices and applications. This method is referred to as top-down mapping. The top-down mapping helps you immediately see the impact of a problematic object on the rest of the application service operation. For more information on new and changed features, see Service Mapping release notes.

Subscriptions for IT Operations Management applications

The ServiceNow platform uses a new licensing method where your organization is charged for using the following IT Operations Management products: ServiceNow® ITOM Visibility product, ServiceNow® ITOM Health product, and ServiceNow® ITOM Optimization product.

The Discovery (com.snc.discovery) plugin activation automatically triggers activation of the ITOM Licensing (com.snc.itom.license) plugin. For more information, see Request Discovery.

Pattern deployment for IT Operations Management

Use the latest available patterns from the ServiceNow Store for horizontal and top-down discovery. Upon fresh installation or upgrade to the New York release, the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin deploys the patterns from the ServiceNow Store on your instance. The Discovery and Service Mapping Patterns plugin is automatically activated when you activate the Discovery (com.snc.discovery) plugin.

Activation information

ITOM Visibility is available under subscription and requires ServiceNow personnel to activate the Discovery and Service Mapping plugins.

The subscription plugin is automatically activated when you activate the Discovery plugin.

Related ServiceNow applications and features

Use ITOM Visibility together with other IT Operations Management applications to enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility.

ITOM Health: The ServiceNow® ITOM Health product includes the ServiceNow® Event Management application and the ServiceNow® Operational Intelligence application, which together help you to track and maintain the health of services in your organization.; Event Management gathers alerts from infrastructure events captured by third-party monitoring tools. Event Management uses IT-related information gathered by Discovery to map alerts to configuration items. Based on the collected information, Event Management then provides dashboards showing a consolidated view of all service-impact events.; Use Operational Intelligence to proactively analyze your IT infrastructure to spot issues and prevent service outages. Using advanced machine learning to analyze information about your IT infrastructure, the application automatically determines dynamic thresholds and identifies anomalies that may indicate potential service outages.; For more information about ITOM Health, see the ITOM Health release notes.
ITOM Optimization: The ServiceNow® ITOM Optimization product includes two features: The Cloud Management feature gives you tools to provision private and public cloud infrastructure and services and to achieve consistent management and cost visibility. The Cloud Insights application, available in the ServiceNow Store, helps you to analyze the full range of costs associated with cloud assets so you can identify and take action on opportunities to save money and optimize operations.

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ITOM Visibility release notes

ServiceNow® ITOM Visibility is a new application in the New York release. ITOM Visibility consists of the ServiceNow® Discovery and ServiceNow® Service Mapping products.

ITOM Visibility features

Discovery

Use Discovery to find applications and devices on your network, and then update the CMDB with the information it finds. For more information on new and changed features, see Discovery release notes.

Service Mapping

Subscriptions for IT Operations Management applications

The Discovery (com.snc.discovery) plugin activation automatically triggers activation of the ITOM Licensing (com.snc.itom.license) plugin. For more information, see Request Discovery.

Pattern deployment for IT Operations Management

Activation information

ITOM Visibility is available under subscription and requires ServiceNow personnel to activate the Discovery and Service Mapping plugins.

The subscription plugin is automatically activated when you activate the Discovery plugin.

Related ServiceNow applications and features

Use ITOM Visibility together with other IT Operations Management applications to enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility.

ITOM Health: The ServiceNow® ITOM Health product includes the ServiceNow® Event Management application and the ServiceNow® Operational Intelligence application, which together help you to track and maintain the health of services in your organization.; Event Management gathers alerts from infrastructure events captured by third-party monitoring tools. Event Management uses IT-related information gathered by Discovery to map alerts to configuration items. Based on the collected information, Event Management then provides dashboards showing a consolidated view of all service-impact events.; Use Operational Intelligence to proactively analyze your IT infrastructure to spot issues and prevent service outages. Using advanced machine learning to analyze information about your IT infrastructure, the application automatically determines dynamic thresholds and identifies anomalies that may indicate potential service outages.; For more information about ITOM Health, see the ITOM Health release notes.
ITOM Optimization: The ServiceNow® ITOM Optimization product includes two features: The Cloud Management feature gives you tools to provision private and public cloud infrastructure and services and to achieve consistent management and cost visibility. The Cloud Insights application, available in the ServiceNow Store, helps you to analyze the full range of costs associated with cloud assets so you can identify and take action on opportunities to save money and optimize operations.

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ITOM Visibility release notes

ITOM Visibility release notes

ITOM Visibility features

Activation information

Related ServiceNow applications and features

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ITOM Visibility release notes

ITOM Visibility release notes

ITOM Visibility features

Activation information

Related ServiceNow applications and features

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