Contents New York release notes Previous Topic Next Topic ITOM Visibility release notes Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share ITOM Visibility release notes ServiceNow® ITOM Visibility is a new application in the New York release. ITOM Visibility consists of the ServiceNow® Discovery and ServiceNow® Service Mapping products. ITOM Visibility is part of the Information Technology Operations Management. ServiceNow® IT Operations Management solutions help your organization enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility. ITOM Visibility features Discovery Use Discovery to find applications and devices on your network, and then update the CMDB with the information it finds. For more information on new and changed features, see Discovery release notes. Service Mapping Use the Service Mapping application to discover all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these business services. Service Mapping maps dependencies, based on a connection between devices and applications. This method is referred to as top-down mapping. The top-down mapping helps you immediately see the impact of a problematic object on the rest of the application service operation. For more information on new and changed features, see Service Mapping release notes. Subscriptions for IT Operations Management applications The ServiceNow platform uses a new licensing method where your organization is charged for using the following IT Operations Management products: ServiceNow® ITOM Visibility product, ServiceNow® ITOM Health product, and ServiceNow® ITOM Optimization product. The Discovery (com.snc.discovery) plugin activation automatically triggers activation of the ITOM Licensing (com.snc.itom.license) plugin. For more information, see Request Discovery. Pattern deployment for IT Operations Management Use the latest available patterns from the ServiceNow Store for horizontal and top-down discovery. Upon fresh installation or upgrade to the New York release, the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin deploys the patterns from the ServiceNow Store on your instance. The Discovery and Service Mapping Patterns plugin is automatically activated when you activate the Discovery (com.snc.discovery) plugin. Activation information ITOM Visibility is available under subscription and requires ServiceNow personnel to activate the Discovery and Service Mapping plugins. The subscription plugin is automatically activated when you activate the Discovery plugin. Related ServiceNow applications and features Use ITOM Visibility together with other IT Operations Management applications to enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility. ITOM Health ServiceNow® ITOM Health product includes the ServiceNow® Event Management feature and the ServiceNow® Operational Intelligence feature, which together help you to track and maintain the health of services. Event Management captures alerts from infrastructure events captured by third-party monitoring tools. Event Management uses IT-related information gathered by Discovery to map alerts to configuration items. Event Management then provides dashboards showing a consolidated view of all service-impact events. Use Operational Intelligence to proactively analyze IT infrastructure to spot issues and prevent service outages. Using advanced machine learning to analyze information about IT infrastructure, the application automatically determines dynamic thresholds and identifies anomalies that may indicate potential service outages. For more information about ITOM Health, see the ITOM Health release notes. ITOM Optimization The ServiceNow® ITOM Optimization product contains the ServiceNow® Cloud Management feature that gives you tools to provision private and public cloud infrastructure, and services and achieve consistent management and cost visibility. Discovery release notesServiceNow® Discovery product enhancements and updates in the New York release. Starting with this release, Discovery is part of the ServiceNow® ITOM Visibility application. For more information, see the ITOM Visibility release notes.Service Mapping release notesServiceNow® Service Mapping feature enhancements and updates in the New York release. On this page Send Feedback Previous Topic Next Topic
ITOM Visibility release notes ServiceNow® ITOM Visibility is a new application in the New York release. ITOM Visibility consists of the ServiceNow® Discovery and ServiceNow® Service Mapping products. ITOM Visibility is part of the Information Technology Operations Management. ServiceNow® IT Operations Management solutions help your organization enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility. ITOM Visibility features Discovery Use Discovery to find applications and devices on your network, and then update the CMDB with the information it finds. For more information on new and changed features, see Discovery release notes. Service Mapping Use the Service Mapping application to discover all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these business services. Service Mapping maps dependencies, based on a connection between devices and applications. This method is referred to as top-down mapping. The top-down mapping helps you immediately see the impact of a problematic object on the rest of the application service operation. For more information on new and changed features, see Service Mapping release notes. Subscriptions for IT Operations Management applications The ServiceNow platform uses a new licensing method where your organization is charged for using the following IT Operations Management products: ServiceNow® ITOM Visibility product, ServiceNow® ITOM Health product, and ServiceNow® ITOM Optimization product. The Discovery (com.snc.discovery) plugin activation automatically triggers activation of the ITOM Licensing (com.snc.itom.license) plugin. For more information, see Request Discovery. Pattern deployment for IT Operations Management Use the latest available patterns from the ServiceNow Store for horizontal and top-down discovery. Upon fresh installation or upgrade to the New York release, the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin deploys the patterns from the ServiceNow Store on your instance. The Discovery and Service Mapping Patterns plugin is automatically activated when you activate the Discovery (com.snc.discovery) plugin. Activation information ITOM Visibility is available under subscription and requires ServiceNow personnel to activate the Discovery and Service Mapping plugins. The subscription plugin is automatically activated when you activate the Discovery plugin. Related ServiceNow applications and features Use ITOM Visibility together with other IT Operations Management applications to enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility. ITOM Health ServiceNow® ITOM Health product includes the ServiceNow® Event Management feature and the ServiceNow® Operational Intelligence feature, which together help you to track and maintain the health of services. Event Management captures alerts from infrastructure events captured by third-party monitoring tools. Event Management uses IT-related information gathered by Discovery to map alerts to configuration items. Event Management then provides dashboards showing a consolidated view of all service-impact events. Use Operational Intelligence to proactively analyze IT infrastructure to spot issues and prevent service outages. Using advanced machine learning to analyze information about IT infrastructure, the application automatically determines dynamic thresholds and identifies anomalies that may indicate potential service outages. For more information about ITOM Health, see the ITOM Health release notes. ITOM Optimization The ServiceNow® ITOM Optimization product contains the ServiceNow® Cloud Management feature that gives you tools to provision private and public cloud infrastructure, and services and achieve consistent management and cost visibility. Discovery release notesServiceNow® Discovery product enhancements and updates in the New York release. Starting with this release, Discovery is part of the ServiceNow® ITOM Visibility application. For more information, see the ITOM Visibility release notes.Service Mapping release notesServiceNow® Service Mapping feature enhancements and updates in the New York release.
ITOM Visibility release notes ServiceNow® ITOM Visibility is a new application in the New York release. ITOM Visibility consists of the ServiceNow® Discovery and ServiceNow® Service Mapping products. ITOM Visibility is part of the Information Technology Operations Management. ServiceNow® IT Operations Management solutions help your organization enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility. ITOM Visibility features Discovery Use Discovery to find applications and devices on your network, and then update the CMDB with the information it finds. For more information on new and changed features, see Discovery release notes. Service Mapping Use the Service Mapping application to discover all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these business services. Service Mapping maps dependencies, based on a connection between devices and applications. This method is referred to as top-down mapping. The top-down mapping helps you immediately see the impact of a problematic object on the rest of the application service operation. For more information on new and changed features, see Service Mapping release notes. Subscriptions for IT Operations Management applications The ServiceNow platform uses a new licensing method where your organization is charged for using the following IT Operations Management products: ServiceNow® ITOM Visibility product, ServiceNow® ITOM Health product, and ServiceNow® ITOM Optimization product. The Discovery (com.snc.discovery) plugin activation automatically triggers activation of the ITOM Licensing (com.snc.itom.license) plugin. For more information, see Request Discovery. Pattern deployment for IT Operations Management Use the latest available patterns from the ServiceNow Store for horizontal and top-down discovery. Upon fresh installation or upgrade to the New York release, the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin deploys the patterns from the ServiceNow Store on your instance. The Discovery and Service Mapping Patterns plugin is automatically activated when you activate the Discovery (com.snc.discovery) plugin. Activation information ITOM Visibility is available under subscription and requires ServiceNow personnel to activate the Discovery and Service Mapping plugins. The subscription plugin is automatically activated when you activate the Discovery plugin. Related ServiceNow applications and features Use ITOM Visibility together with other IT Operations Management applications to enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility. ITOM Health ServiceNow® ITOM Health product includes the ServiceNow® Event Management feature and the ServiceNow® Operational Intelligence feature, which together help you to track and maintain the health of services. Event Management captures alerts from infrastructure events captured by third-party monitoring tools. Event Management uses IT-related information gathered by Discovery to map alerts to configuration items. Event Management then provides dashboards showing a consolidated view of all service-impact events. Use Operational Intelligence to proactively analyze IT infrastructure to spot issues and prevent service outages. Using advanced machine learning to analyze information about IT infrastructure, the application automatically determines dynamic thresholds and identifies anomalies that may indicate potential service outages. For more information about ITOM Health, see the ITOM Health release notes. ITOM Optimization The ServiceNow® ITOM Optimization product contains the ServiceNow® Cloud Management feature that gives you tools to provision private and public cloud infrastructure, and services and achieve consistent management and cost visibility. Discovery release notesServiceNow® Discovery product enhancements and updates in the New York release. Starting with this release, Discovery is part of the ServiceNow® ITOM Visibility application. For more information, see the ITOM Visibility release notes.Service Mapping release notesServiceNow® Service Mapping feature enhancements and updates in the New York release.
