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ITOM Visibility release notes

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ITOM Visibility release notes

ServiceNow® ITOM Visibility is a new application in the New York release. ITOM Visibility consists of the ServiceNow® Discovery and ServiceNow® Service Mapping products.

ITOM Visibility is part of the Information Technology Operations Management. ServiceNow® IT Operations Management solutions help your organization enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility.

ITOM Visibility features

Discovery
Use Discovery to find applications and devices on your network, and then update the CMDB with the information it finds. For more information on new and changed features, see Discovery release notes.
Service Mapping

Use the Service Mapping application to discover all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these business services.

Service Mapping maps dependencies, based on a connection between devices and applications. This method is referred to as top-down mapping. The top-down mapping helps you immediately see the impact of a problematic object on the rest of the application service operation. For more information on new and changed features, see Service Mapping release notes.

Subscriptions for IT Operations Management applications
The ServiceNow platform uses a new licensing method where your organization is charged for using the following IT Operations Management products: ServiceNow® ITOM Visibility product, ServiceNow® ITOM Health product, and ServiceNow® ITOM Optimization product.
The Discovery (com.snc.discovery) plugin activation automatically triggers activation of the ITOM Licensing (com.snc.itom.license) plugin. For more information, see Request Discovery.
Pattern deployment for IT Operations Management
Use the latest available patterns from the ServiceNow Store for horizontal and top-down discovery. Upon fresh installation or upgrade to the New York release, the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin deploys the patterns from the ServiceNow Store on your instance. The Discovery and Service Mapping Patterns plugin is automatically activated when you activate the Discovery (com.snc.discovery) plugin.

Activation information

ITOM Visibility is available under subscription and requires ServiceNow personnel to activate the Discovery and Service Mapping plugins.

The subscription plugin is automatically activated when you activate the Discovery plugin.

Related ServiceNow applications and features

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