Contents New York release notes Previous Topic Next Topic ITOM Health release notes Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share ITOM Health release notes ServiceNow® ITOM Health is a new aggregation in the New York release, uniting the existing ServiceNow® Event Management and Operational Intelligence applications. ITOM Health is part of the Information Technology Operations Management. ServiceNow® IT Operations Management solutions help your organization enhance visibility into infrastructure and services, prevent service outages, and maximize operational agility. ITOM Health features Event Management Event Management helps you to identify health issues across the organization's IT infrastructure on a single management console. It provides alert aggregation and root cause analysis (RCA) for discovered services, application services, and automated alert groups. For information on new and changed features, refer to the Event Management release notes. Operational Intelligence Operational Intelligence provides the ability to capture, and then explore and analyze operational metrics data, identifying and indicating anomalies. Operational Intelligence generates anomaly alerts that can be promoted to IT alerts and appear on the Alert Console and service health dashboard. You can leverage this analysis to prevent potential service outages. For information on new and changed features, refer to the Operational Intelligence release notes. New York upgrade information The upgrade process moves your instance to a new ServiceNow® release version. Upgrading and patching your instance requires planning, testing, and validation. To ensure a safe and effective upgrade, create upgrade plans and test your upgrade on non-production instances before upgrading your production instance. Activation information The subscription plugin is automatically activated when you activate the Event Management and Operational Intelligence plugins. Related ServiceNow applications and features Use ITOM Health together with other IT Operations Management applications to enhance visibility into infrastructure and services, prevent service outages, and maximize operational agility. ITOM Visibility ServiceNow® ITOM Visibility product consists of the ServiceNow® Discovery feature and the ServiceNow® Service Mapping feature, which together give you a unified, connected view of your entire IT network and the services it supports. Discovery provides a replicable and reliable method to identify enterprise IT infrastructure. Service Mapping creates an accurate, service-aware view of infrastructure. Service Mapping continuously monitors IT resources for service-affecting changes and updates service maps in real time. For more information about ITOM Visibility, see the ITOM Visibility release notes. ITOM Optimization The ServiceNow® ITOM Optimization product contains the ServiceNow® Cloud Management feature that gives you tools to provision private and public cloud infrastructure, and services and achieve consistent management and cost visibility. Event Management release notesServiceNow® Event Management product enhancements and updates in the New York release.Operational Intelligence release notesServiceNow® Operational Intelligence product enhancements and updates in the New York release. On this page Send Feedback Previous Topic Next Topic
ITOM Health release notes ServiceNow® ITOM Health is a new aggregation in the New York release, uniting the existing ServiceNow® Event Management and Operational Intelligence applications. ITOM Health is part of the Information Technology Operations Management. ServiceNow® IT Operations Management solutions help your organization enhance visibility into infrastructure and services, prevent service outages, and maximize operational agility. ITOM Health features Event Management Event Management helps you to identify health issues across the organization's IT infrastructure on a single management console. It provides alert aggregation and root cause analysis (RCA) for discovered services, application services, and automated alert groups. For information on new and changed features, refer to the Event Management release notes. Operational Intelligence Operational Intelligence provides the ability to capture, and then explore and analyze operational metrics data, identifying and indicating anomalies. Operational Intelligence generates anomaly alerts that can be promoted to IT alerts and appear on the Alert Console and service health dashboard. You can leverage this analysis to prevent potential service outages. For information on new and changed features, refer to the Operational Intelligence release notes. New York upgrade information The upgrade process moves your instance to a new ServiceNow® release version. Upgrading and patching your instance requires planning, testing, and validation. To ensure a safe and effective upgrade, create upgrade plans and test your upgrade on non-production instances before upgrading your production instance. Activation information The subscription plugin is automatically activated when you activate the Event Management and Operational Intelligence plugins. Related ServiceNow applications and features Use ITOM Health together with other IT Operations Management applications to enhance visibility into infrastructure and services, prevent service outages, and maximize operational agility. ITOM Visibility ServiceNow® ITOM Visibility product consists of the ServiceNow® Discovery feature and the ServiceNow® Service Mapping feature, which together give you a unified, connected view of your entire IT network and the services it supports. Discovery provides a replicable and reliable method to identify enterprise IT infrastructure. Service Mapping creates an accurate, service-aware view of infrastructure. Service Mapping continuously monitors IT resources for service-affecting changes and updates service maps in real time. For more information about ITOM Visibility, see the ITOM Visibility release notes. ITOM Optimization The ServiceNow® ITOM Optimization product contains the ServiceNow® Cloud Management feature that gives you tools to provision private and public cloud infrastructure, and services and achieve consistent management and cost visibility. Event Management release notesServiceNow® Event Management product enhancements and updates in the New York release.Operational Intelligence release notesServiceNow® Operational Intelligence product enhancements and updates in the New York release.
ITOM Health release notes ServiceNow® ITOM Health is a new aggregation in the New York release, uniting the existing ServiceNow® Event Management and Operational Intelligence applications. ITOM Health is part of the Information Technology Operations Management. ServiceNow® IT Operations Management solutions help your organization enhance visibility into infrastructure and services, prevent service outages, and maximize operational agility. ITOM Health features Event Management Event Management helps you to identify health issues across the organization's IT infrastructure on a single management console. It provides alert aggregation and root cause analysis (RCA) for discovered services, application services, and automated alert groups. For information on new and changed features, refer to the Event Management release notes. Operational Intelligence Operational Intelligence provides the ability to capture, and then explore and analyze operational metrics data, identifying and indicating anomalies. Operational Intelligence generates anomaly alerts that can be promoted to IT alerts and appear on the Alert Console and service health dashboard. You can leverage this analysis to prevent potential service outages. For information on new and changed features, refer to the Operational Intelligence release notes. New York upgrade information The upgrade process moves your instance to a new ServiceNow® release version. Upgrading and patching your instance requires planning, testing, and validation. To ensure a safe and effective upgrade, create upgrade plans and test your upgrade on non-production instances before upgrading your production instance. Activation information The subscription plugin is automatically activated when you activate the Event Management and Operational Intelligence plugins. Related ServiceNow applications and features Use ITOM Health together with other IT Operations Management applications to enhance visibility into infrastructure and services, prevent service outages, and maximize operational agility. ITOM Visibility ServiceNow® ITOM Visibility product consists of the ServiceNow® Discovery feature and the ServiceNow® Service Mapping feature, which together give you a unified, connected view of your entire IT network and the services it supports. Discovery provides a replicable and reliable method to identify enterprise IT infrastructure. Service Mapping creates an accurate, service-aware view of infrastructure. Service Mapping continuously monitors IT resources for service-affecting changes and updates service maps in real time. For more information about ITOM Visibility, see the ITOM Visibility release notes. ITOM Optimization The ServiceNow® ITOM Optimization product contains the ServiceNow® Cloud Management feature that gives you tools to provision private and public cloud infrastructure, and services and achieve consistent management and cost visibility. Event Management release notesServiceNow® Event Management product enhancements and updates in the New York release.Operational Intelligence release notesServiceNow® Operational Intelligence product enhancements and updates in the New York release.
