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ITOM Health release notes

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ITOM Health release notes

ServiceNow® ITOM Health is a new aggregation in the New York release, uniting the existing ServiceNow® Event Management and Operational Intelligence applications.

ITOM Health is part of the Information Technology Operations Management. ServiceNow® IT Operations Management solutions help your organization enhance visibility into infrastructure and services, prevent service outages, and maximize operational agility.

ITOM Health features

Event Management
Event Management helps you to identify health issues across the organization's IT infrastructure on a single management console. It provides alert aggregation and root cause analysis (RCA) for discovered services, application services, and automated alert groups. For information on new and changed features, refer to the Event Management release notes.
Operational Intelligence
Operational Intelligence provides the ability to capture, and then explore and analyze operational metrics data, identifying and indicating anomalies. Operational Intelligence generates anomaly alerts that can be promoted to IT alerts and appear on the Alert Console and service health dashboard. You can leverage this analysis to prevent potential service outages. For information on new and changed features, refer to the Operational Intelligence release notes.

New York upgrade information

The upgrade process moves your instance to a new ServiceNow® release version. Upgrading and patching your instance requires planning, testing, and validation. To ensure a safe and effective upgrade, create upgrade plans and test your upgrade on non-production instances before upgrading your production instance.

Activation information

The subscription plugin is automatically activated when you activate the Event Management and Operational Intelligence plugins.

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