The ServiceNow® ITOM Cloud Accelerate application provides the workflows to evaluate the cloud readiness of your organization and enforce the ITOM Cloud Accelerate guidelines. ITOM Cloud Accelerate was enhanced and updated with Terraform support for Google Cloud Platform (GCP), and UI changes in the Xanadu release.

ITOM Cloud Accelerate highlights for the Xanadu release

  • Leverage additional Out Of Box catalog items with Google Cloud Platform (GCP).
  • Use the multiple repositories structure with the Terraform app and Infrastructure as Code (IaC) Discovery.
  • Access and manage your cloud resources and publish your cloud offerings to a catalog by using the added features in the ServiceNow Cloud Services Catalog user interface.

See ITOM Cloud Accelerate for more information.

Important: ITOM Cloud Accelerate is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Changed in this release

Enhanced Cloud Services Catalog Cloud Services Catalog experience
Improved the hierarchical structure of multiple repositories with the support of Terraform Connector IaC discovery capabilities.
Support for integration of Google Cloud Platform (GCP) with Terraform Open Source.

Activation information

The ITOM Cloud Accelerate features are available as an application with the activation of the Cloud Accelerate plugin, which requires a Cloud Governance subscription. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement.

The https://servicenow.com/docs/bundle/xanadu-it-operations-management/page/product/cloud-services-catalog/concept/csc-home.html application is available with the ITOM Cloud Accelerate entitlements. Alternatively, you can install it by requesting them from https://store.servicenow.com/sn_appstore_store.do#!/store/application/bc3429fc24e02910f877b722d6bbdcaf.

You must have Employee Center as a prerequisite to launch and use the Cloud Service Catalog application.

Note:

Cloud Provisioning and Governance is already included as a part of ITOM entitlements so you don't need to procure it separately. For details, see https://servicenow.com/docs/csh?topicname=request-plugin-cloud-mgt&version=xanadu&pubname=xanadu-it-operations-management.

If you have exchangeable ITOM Optimization: Cloud Insights licenses, contact your ServiceNow account representative to migrate your licenses to ITOM Cloud Accelerate without charge.

Related ServiceNow applications and features

Cloud Configuration Governance
The Cloud Configuration Governance application provides a set of ready-to-use policies that enable you to check the configuration settings of cloud resources in your organization to identify configuration violations.
Cloud Action Library
The Cloud Action Library provides ready-to-use actions and subflows that enable you to interact with the cloud resources of the organization.
Cloud Migration Assessment
The Cloud Migration Assessment enables you to plan, organize, and track the process of relocating your enterprise IT resources and workloads to cloud platforms.
ITOM Optimization
ITOM Optimization provides automated cloud workflows that you can use to manage cloud resources through their life cycles. It enables certified and enterprise-compliant cloud deployment, cost visibility, and other cloud management processes.
ITOM Visibility
The ITOM Visibility product consists of Discovery, Service Mapping, and Tag Governance. For more information, see Discovery, Service Mapping, Tag Governance, Certificate Inventory and Management, Service Graph Connectors, CMDB 360, and Firewall Audits and Reporting. Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services that it supports.
ITOM/OT SU Licensing and subscriptions
ITOM and OT SU Licensing enables you to view the total number of licenses assigned to your applications.
Third-party products that integrate with the Cloud Service Catalog:
Extend the capabilities of ITOM Cloud Accelerate and its connectors by integrating the following third-party products with it:
  • Cloud Services
    • Amazon Web Services
    • Microsoft Azure
    • VMware
    • Google Cloud Platform
  • Ansible configuration management to radically automate the deployment of catalog items across platforms and cloud service providers with job templates.