• You can now use Rich Text Format (RTF) in the Description field for an HR case or task. Using RTF for an HR case or task description provides a better user experience so you can emphasize specific text. It also retains the formatting on the Employee Service Center.
• You can allow your employees to respond to HR cases or tasks from a personal email account. When the sn_hr_core.restrict_guest_email system property is False (default), the text from an email appears in the Work notes field.

• Assert lifecycle event activity set execution context
• Create knowledge block and attach block to article
• HR LifeCycle: Creation of Talent Management case from ESC portal
• HR: Creation of Employee Relations case from ESC portal
• HR: Creation of Payroll case from ESC portal

• Use a To-do Content to end a campaign and prevent remaining content from appearing for an employee. For example, after an employee signs up for benefits, you can stop future content that prompts the employee to sign up for benefits.
• Customize the start and end dates of a campaign bundle. You can use different types of triggers for the start date. And, you can configure the start and end dates with offsets. Offsets help you define an end date by moving it forward or backward depending on the trigger.

• Optionally assign users to campaigns and require them to approve campaign content prior to publication. Content publishes after approval. Content appears immediately or when scheduled when no approvals needed.
• Ensure content in a campaign also posts to the employee forums.

• Use Styled Content type to create custom banners and announcements without coding.
• Use E-Signature to require an employee to provide an e-signature to complete a to-do.

• Use Natural Language Understanding (NLU) with HR Virtual Agent (VA). NLU helps VA understand word meanings and word contexts to infer user or system actions.
• Use the new topics (chatbot conversations):
  • Update Address
  • Update Email
  • Update Phone Number
  • Add Emergency Contact
  • Update Emergency Contact
  • Delete Emergency Contact
  Note: These new topics replace the Update Profile topic. The Update Profile topic is no longer available.

• After activation of NLU, you must republish your existing chatbot conversations.
  Note: This feature is only available with the HR Professional and HR Enterprise packages.

Parental Leave of Absence is an Employee Journey that provides a reference implementation for leaves of absence needed when an employee has a child. For example, maternity, paternity, or adoption leave.

The Human Resources Scoped App: Parental Journey [com.sn_hr_parental_journey] plugin activates the sn_hr_pj.min_admin_count system property [sys_properties.list]. This property prevents you from deleting your only Parental Journey admin user by requiring a minimum number (default is two) of active users with this role.

• Select Equipment and Accessories is an updated activity that points to an order guide using the Procurement Process Flow - Hardware asset management flow.
• Software Setup is a new activity that points to an order guide using the Procurement Process Flow - Software asset management flow.