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Emergency Exposure Management release notes

ServiceNow® Emergency Exposure Management is a new application in the New York release.

When a organization becomes aware that a user is diagnosed with an illness, Emergency Exposure Management helps the organization identify other people who might have been exposed based on the person’s meeting history and job location.

Important: Emergency Exposure Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Important upgrade information for Emergency Exposure Management

The Outlook meetings and Location tracing systems are installed with version 1.6.2 of Emergency Exposure Management and are active by default. To use other tracing systems, you must activate the Contact Tracing, Workplace Safety Management, or Field Service Management applications, manually activate the tracing systems in those apps, and configure the corresponding data sources.

If you have customized the DiagnosticRequest script include, it will be skipped when upgrading to version 1.6.2 of Emergency Exposure Management.

Version 1.6.2 of Emergency Exposure Management contains significant changes related to the new tracing system functionality. See Tracing systems in Emergency Exposure Management for more information.

Emergency Exposure Management features

Track possible exposure between users: If a user self reports as being affected by an infectious disease, analyze the recent locations and meetings of the affected user to identify others who might also be exposed.
Fetch potentially exposed user data from a data source: Work on the diagnostic request task to get information about potentially impacted users from a selected data source and populate the corresponding related lists on the Diagnostic Request form.
Create or modify a diagnostic request task configuration: Create or modify a diagnostic request task configuration to auto-create a diagnostic request task in a diagnostic request. Based on the selected data source type in the diagnostic request, the corresponding task configuration creates a diagnostic request task to identify potentially impacted users.
Set up a tracing system: Set up a tracing system for your exposure data source to identify potentially exposed users by running the diagnostic requests for an affected user. Use the Location tracing system to find users co-located with the affected user, for example, on the same floor or building. Use the Outlook meetings tracing system to find users who accepted the same meetings as the affected user during the specified time period.
Fetch data for potentially exposed users from Cisco DNA Spaces or a Zebra MotionWorks proximity report: Fetch potentially exposed user information from the Cisco Wi-Fi access log data and populate the corresponding related lists on the Diagnostic Request form. Upload a spreadsheet containing the Zebra MotionWorks proximity data to fetch a list of potentially exposed users and populate the corresponding related lists on the Diagnostic Request form.
Use guided setup to implement Safe Workplace apps: The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided Setup > Safe Workplace Guided Setup. For more information about using the guided setup interface, see Using guided setup.

See Emergency Exposure Management for more information.

Deprecations

Starting with version 1.6.2 of Emergency Exposure Management, the following fields have been deprecated in the tables listed below:

Diagnostic Request table (sn_imt_diagnosis_diagnostic_request)
- Use field service tasks (use_field_service)
- Use Outlook meetings (use_outlook_meetings)
- Use location (use_location)
- Use Wi-Fi access log (use_wifi_access_log)
- Use employee daily log (use_daily_log)
- Use workplace reservations (use_workplace)
- Use visitor data (use_visitor_data)
- Use badge reader (use_badge_reader)

Diagnostics Event table (sn_imt_diagnosis_diagnostics_event)
- Type (type)

Impacted Users table (sn_imt_diagnosis_impacted_users)
- From field service (from_field_service)
- From same location (from_same_location)
- From workplace reservations (from_workplace)
- From badge readers (from_badge_reader)
- From employee daily log (from_daily_log)
- From Wi-Fi access log (from_wifi_access_log)
- Recently collaborated (recently_collaborated)

The Execute employee diagnostic events scheduled job has been deprecated in version 1.6.2 of Emergency Exposure Management.

Activation information

Install Emergency Exposure Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Federal customers using IL4 or FedRAMP environments will see the apps ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet US federal regulations and guidelines. FedRamp IL4 and FedRamp Mod/L2 customers will need to configure the Emergency Outreach application to use email only instead of email and Now® Mobile notifications.

Note: The Emergency Outreach application has an optional mobile push capability that cannot be used by a US federal customer in the FedMod or FedRamp/IL4 (GCC) environment at this time. They will still be able to use the app with email as a primary means of reaching their employees. These customers also cannot use the Emergency Response Management for Now Mobile app.

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Additional requirements

If you want to identify possibly exposed users by querying meetings, Microsoft Office 365 is required. You must register and configure Microsoft applications to work with Emergency Exposure Management. For details, see Set up Emergency Exposure Management.

Important:

If you are an on-premise customer with Microsoft Office 365 and you need assistance in configuring Emergency Exposure Management, contact your sales representative or contact ServiceNow Technical Support at https://support.servicenow.com/.

To use tracing systems not installed with Emergency Exposure Management, you must activate the following apps and configure the corresponding data source:

Contact Tracing
Workplace Safety Management
Field Service Management

Related ServiceNow applications and features

Notice regarding use by organizations

All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations’ specific requirements.

Notice regarding use by government agencies

ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.

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Emergency Exposure Management release notes

ServiceNow® Emergency Exposure Management is a new application in the New York release.

Important: Emergency Exposure Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Important upgrade information for Emergency Exposure Management

If you have customized the DiagnosticRequest script include, it will be skipped when upgrading to version 1.6.2 of Emergency Exposure Management.

Version 1.6.2 of Emergency Exposure Management contains significant changes related to the new tracing system functionality. See Tracing systems in Emergency Exposure Management for more information.

Emergency Exposure Management features

Track possible exposure between users: If a user self reports as being affected by an infectious disease, analyze the recent locations and meetings of the affected user to identify others who might also be exposed.
Fetch potentially exposed user data from a data source: Work on the diagnostic request task to get information about potentially impacted users from a selected data source and populate the corresponding related lists on the Diagnostic Request form.
Create or modify a diagnostic request task configuration: Create or modify a diagnostic request task configuration to auto-create a diagnostic request task in a diagnostic request. Based on the selected data source type in the diagnostic request, the corresponding task configuration creates a diagnostic request task to identify potentially impacted users.
Set up a tracing system: Set up a tracing system for your exposure data source to identify potentially exposed users by running the diagnostic requests for an affected user. Use the Location tracing system to find users co-located with the affected user, for example, on the same floor or building. Use the Outlook meetings tracing system to find users who accepted the same meetings as the affected user during the specified time period.
Fetch data for potentially exposed users from Cisco DNA Spaces or a Zebra MotionWorks proximity report: Fetch potentially exposed user information from the Cisco Wi-Fi access log data and populate the corresponding related lists on the Diagnostic Request form. Upload a spreadsheet containing the Zebra MotionWorks proximity data to fetch a list of potentially exposed users and populate the corresponding related lists on the Diagnostic Request form.
Use guided setup to implement Safe Workplace apps: The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided Setup > Safe Workplace Guided Setup. For more information about using the guided setup interface, see Using guided setup.

See Emergency Exposure Management for more information.

Deprecations

Starting with version 1.6.2 of Emergency Exposure Management, the following fields have been deprecated in the tables listed below:

Diagnostic Request table (sn_imt_diagnosis_diagnostic_request)
- Use field service tasks (use_field_service)
- Use Outlook meetings (use_outlook_meetings)
- Use location (use_location)
- Use Wi-Fi access log (use_wifi_access_log)
- Use employee daily log (use_daily_log)
- Use workplace reservations (use_workplace)
- Use visitor data (use_visitor_data)
- Use badge reader (use_badge_reader)

Diagnostics Event table (sn_imt_diagnosis_diagnostics_event)
- Type (type)

Impacted Users table (sn_imt_diagnosis_impacted_users)
- From field service (from_field_service)
- From same location (from_same_location)
- From workplace reservations (from_workplace)
- From badge readers (from_badge_reader)
- From employee daily log (from_daily_log)
- From Wi-Fi access log (from_wifi_access_log)
- Recently collaborated (recently_collaborated)

The Execute employee diagnostic events scheduled job has been deprecated in version 1.6.2 of Emergency Exposure Management.

Activation information

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Additional requirements

Important:

To use tracing systems not installed with Emergency Exposure Management, you must activate the following apps and configure the corresponding data source:

Contact Tracing
Workplace Safety Management
Field Service Management

Related ServiceNow applications and features

Notice regarding use by organizations

Notice regarding use by government agencies

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Emergency Exposure Management release notes

Emergency Exposure Management release notes

Important upgrade information for Emergency Exposure Management

Emergency Exposure Management features

Deprecations

Activation information

Additional requirements

Related ServiceNow applications and features

Notice regarding use by organizations

Notice regarding use by government agencies

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Emergency Exposure Management release notes

Emergency Exposure Management release notes

Important upgrade information for Emergency Exposure Management

Emergency Exposure Management features

Deprecations

Activation information

Additional requirements

Related ServiceNow applications and features

Notice regarding use by organizations

Notice regarding use by government agencies

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