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Available patches and hot fixes

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Available patches and hot fixes

The New York family includes Enterprise patches and hot fixes, as well as releases for Password Reset, ODBC, and Mobile.

Important: For more information about how to upgrade an instance, see Upgrade to New York.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of New York fixed problems, see KB0748891.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in New York: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

Q4 2019 Patching Program Targets

Targets are subject to change prior to patching. Target versions change only if absolutely necessary.

Releases Patch target option Release notes
London London Patch 10 London
Madrid Madrid Patch 7a Madrid
New York New York Patch 1 Hot Fix 1a New York

Available versions

Release version Release type Released on Availability
New York Patch 4 Patch 2019/12/06 Available
New York Patch 3 Hot Fix 1 Hot fix 2019/11/19 Available
New York Patch 3 Patch 2019/11/07 Unavailable

Replaced by New York Patch 3 Hot Fix 1

New York Patch 2 Patch 2019/10/03 Unavailable
New York Patch 1 Hot Fix 1a Security patch 2019/10/14 Available
New York Patch 1 Hot Fix 1 Hot fix 2019/09/11 Unavailable
New York Patch 1 Patch

General Availability

2019/09/04 Unavailable

Replaced by New York Patch 1 Hot Fix 1

New York security and notable fixes

All other New York fixes


Early Availability

2019/07/25 Unavailable
  • Available: Any user can upgrade to the version. "Available" versions will appear on the Instance Upgrade Management Dashboard. ServiceNow Patching Program targets and patches are immediately available. Users do not need to request an entitlement to schedule an upgrade to these versions.
  • Available by request: Contact ServiceNow Technical Support for approval to upgrade to the version.
  • Unavailable: The release version is not available.

MetricBase releases

For the latest MetricBase on-premise release notes, refer to KB0748185.

Mobile versions

For the latest iOS and Android mobile application release notes, refer to KB0598602.

ODBC Driver releases

For available ODBC release notes that are not yet listed below, refer to KB0540707.

The ODBC Driver patch release notes contain problem fixes for supported and legacy ODBC Driver patch versions.

Password Reset Windows Application releases

For the latest Password Reset Windows Application release notes, refer to KB0598975.