For more information about the release cycle, see the ServiceNow Release Cycle.

Q4 2020 Patching Program Targets

Available versions

Release definitions

Release availability

• Available to Early Availability customers: Early Availability is a ServiceNow program that allows a select group of customers and partners to upgrade to a new release before market launch, when it then becomes generally available. For more information, see the New York Early Availability - Customer FAQ [KB0635446] article in the HI Knowledge Base.

• Available: Any user can upgrade to the version. "Available" versions will appear on the Instance Upgrade Management Dashboard.

  ServiceNow Patching Program targets and patches are immediately available. Users do not need to request an entitlement to schedule an upgrade to these versions.

• Available by request: Contact ServiceNow Technical Support for approval to upgrade to the version.
• Unavailable: The release version is not available.

Release types

• Feature: Introduces new products, applications, and features, in addition to available fixes to existing functionality.
• Patch: Supports existing functionality with a collection of problem fixes.
• Hotfix: Supports existing functionality with a specific problem fix for a major release.
• Security patch: Includes fixes for security issues.

MetricBase releases

For the latest MetricBase on-premise release notes, refer to KB0748185.

Ancillary software releases

For information about latest Password Reset Windows Application, ODBC driver, and all other ancillary software available for download from the ServiceNow Store, see ServiceNow Store release notes.