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Changes to plugins in the New York release

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Changes to plugins in the New York release

This table lists new plugins in the New Yorkrelease and existing plugins that were deprecated, renamed, or changed in some way.

Plugin Status Description Details
Agent Intelligence

[com.glide.platform_ml]

Renamed to Predictive Intelligence inNew York).
Agent Intelligence Reports

[com.glide.platform_ml_pa]

Renamed to Predictive Intelligence Reports inNew York).
Agile Development 1.0

[com.snc.sdlc.scrum.pp]

Planned for deprecation in Paris. This plugin has been replaced by Agile Development 2.0 for all new users. Existing users can continue to upgrade and use this plugin. Agile Development 2.0 provides enhanced functionality on top of Agile Development plugin. Please refer to documentation for details.
Agile Development Unified Backlog

[com.snc.sdlc.agile.multi_task]

New in New York. Include any tasks into your agile workflow. Work with problems, incident tasks, enhancement requests and other ServiceNow tasks just like you do with stories.
Amazon Web Services

[com.snc.aws]

Deprecated and non-supported. Provided Integration with Amazon Web Services - CloudFormation, EC2 Replaced by Cloud API [com.snc.cloud.api].
Application Portfolio Management

[com.snc.pa.apm.problem]

New in New York. Access performance analytics metrics of business applications associated with Problem management.
Automated Test Framework Service Catalog Service Portal

com.glide.automated_testing_impl.service_catalog_portal

New in New York. Automated Testing Framework for Service Catalog widgets in Service Portal test step configuration.
Case Digests

[com.sn_csm_case_digest]

New in New York. Enables users to send case status updates and root cause analysis to customers and key internal stakeholders.
Chef Activities

com.snc.orchestration.activities.chef

Deprecated in New York.
Change Management - Change Schedule

[com.snc.change_management.soc]

New in New York. Activate to view the Change Schedules page.
Cloud Management 

[com.snc.cloud.mgmt]

Plugin requires a separate subscription. Cloud plugins (com.snc.azure, com.snc.aws, and orchestration.vmware) are deprecated.
CMDB-ATF Tests

[com.snc.cmdb.atf]

New in New York. Provides the CMDB Automated Test Framework (ATF) tests.
CMS User Interface - Service Management Core

[com.snc.service_management.core.cms]

Maintenance mode only. All Content Management System items (blocks, pages, and menus) used to reference core IT self-service applications are packaged in this plugin. It is also the core foundation for all Service Management applications.
Content Management

[com.glide.cms]

Maintenance mode only.
Content Management Extended Types

[com.glide.cms.types]

Maintenance mode only. An extension to Content Management that adds iFrames and Flash frames.

You must request the Content Management System (CMS) application from ServiceNow personnel. Instead of activating CMS, use Service Portal for new development. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. See Service Portal and Content Management and Service Portal.

Content Management IFrame Type

com.glide.cms.type.iframe

Maintenance mode only.
Content Management Flash Type

com.glide.cms.type.flash

Maintenance mode only.
CSM Extension for Proxy Contacts

[com.snc.csm_proxy_contacts]

New in New York. Enables users who are internal to an organization to be the proxy case contact on behalf of customers.
Customer Service Install Base Management

[com.snc.install_base]

New in New York. Enables customers to capture the current state of a customer's install base and establish the relationship to any downstream entities that might impact their functioning.
Customer Service Mobile

[com.sn_csm_mobile]

New in New York. Enables the mobile user interface for Customer Service Management.
Customer Service NLU Model for Virtual Agent Conversations

[com.sn_csm.nlu]

(New in New York). Enables CSM Virtual Agent conversations.
Discovery API

[com.snc.discovery.api]

New in New York. This plugin provides Discovery APIs for scoped applications.
Document Viewer

Enables you to view documents directly within the platform rather than downloading them to their own file system.

Dynamic Translation

[com.glide.dynamic_translation]

(New inNew York). Adds ability to translate the given text from source language to target language using external machine translation providers.
Embedded Help

[com.glide.embedded_help]

Embedded help is only available in UI16. It is not compatible with UI15.
Email Access Restriction

[com.glide.email_access_restriction]

New in New York. Allows email [sys_email] table ACL conditional overrides to restrict access to email records.
Employee Document Management

[com.sn_employee_document_management]

Changed in New York. Enables you to manage large numbers of employee documents efficiently. Provides storage space and a filing system that allows you to easily retrieve documents, as well as define who can view sensitive documents, and when to purge documents.
Note: To use Employee Document Management, the Human Resources Scoped App: Core plugin must be licensed and activated.
Employee Service Center

[com.sn_hr_service_portal]

Changed in New York. Activates a portal framework that allows administrators to build a mobile-friendly self service experience for users.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Warning: Be sure that you do not have plugin Human Resources Application: Core activated. This plugin is a new HR application that duplicates some functionality in Human Resources Application: Core. If you have any questions about this plugin, contact your ServiceNow account manager.
E-Signature

com.snc.esign

New in New York. Allows for the electronic signing of documents on both desktop and mobile. Signatories can sign with their credentials, as an acknowledgment, or as a typed or drawn e-signature.
ESS Portal (implemented within Content Management)

[com.glide.cms.extensions]

Maintenance mode only. ESS portal content management application. Demo data includes the actual ESS portal.You must request the Content Management System (CMS) application from ServiceNow personnel. Instead of activating CMS, use Service Portal for new development. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. See Service Portal and Content Management and Service Portal.
Event Management Mobile Interface Content

[com.em-mobile-app]

New in New York. Content Of Event Management Mobile Interface Content.
Enterprise Release Management

[com.snc.enterprise_release_management]

New in New York. Enables you to manage enterprise releases, product releases, and deployment process.
Facilities Move Management

[com.snc.facilities_service_automation.move]

Maintenance mode only.
Facilities Service Management CMS Portal

[com.snc.facilities_service_automation.cms]

Maintenance mode only.
Facilities Service Management Floor Plan Viewer

[com.snc.facilities_service_automation.fpv]

Deprecated and non-supported. Provided a floor plan view as part of Facilities Service Management. The floor plan view has been replaced by interactive facility maps.
Facilities Visualization Workbench

[com.snc.facilities_service_automation.fvw]

Planned for deprecation in New York.
Field Service Map

com.snc.fsm_map

New in New York. Displays the dispatch map for viewing agents, tasks, and agent routes.
Field Service Management CMS Portal

[com.snc.work_management.cms]

Maintenance mode only. Lets you launch Field Service Automation and other service management applications from a single CMS page.
Finance Service Management CMS Portal

[com.snc.finance_service_automation.cms]

Maintenance mode only. Lets you launch Finance Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Financial Management For APM

[com.snc.financial_management_for_apm]

New in New York. Enables integration Financial Management with Application Portfolio Management providing preconfigured Cost Models.Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.
Financial Management for SPM

[com.snc.financial_management_for_spm]

New in New York. Enables integration of Financial Management with Service Portfolio Management providing preconfigured Cost Models. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.
GRC:Mobile

[com.sn_grc_mobile]

New in New York. There are two GRC core applications that are viewed on the GRC Mobile app: Policy and Compliance Management and Risk Management. There are two GRC core applications that are viewed on the GRC Mobile app: Policy and Compliance Management and Risk Management.
GRC: Advanced Risk

[com.sn_risk_advanced]

New in New York. As a decision-maker, at any level of the business, you can view up-to-date information regarding your organization's risk posture. Link intermediate risk statements to risks, as well as enterprise-level risk statements. Your risk management team can provide a rollup of risk statements and scores from the most granular risk to the highest enterprise-level risk statement.​ Additionally, as a risk manager, you can monitor risk events, relate them to existing risks, perform root-cause analysis, and track all remediation tasks.
Guided Application Creator

com.glide.sn-guided-app-creator

New in New York. Enables users to set up custom business applications that are immediately ready to use.
HR Workday Integration 

[com.sn_hr_wday]

Deprecated and non-supported.
Human Resources Application: Core CMS

[com.snc.hr.core.cms]

Maintenance mode only. Provides case and knowledge management for HR. Standardizes the documentation, interaction, and fulfillment of employee inquires and requests while having visibility into the quantity and type of cases coming in.
Human Resources Scoped App: Lifecycle Events

[com.sn_hr_lifecycle_events]

Changed in New York. Activates the Enterprise Onboarding and Transitions module. Combined with other licensed applications, provides a full-service, employee journeys experience such as onboarding or parental leave of absence for employees and those managing the process.
Human Resources Scoped App: Mobile

[com.sn_hr_mobile]

New in New York. Activates the Mobile module for HR. Combined with Mobile Employee Experience Native Application plugin, items related to HR will be shown in the native mobile application.
Human Resources Scoped App: Mobile Employee Onboarding

[com.sn_hr_onboarding]

New in New York. Enable your new hires to complete onboarding to-dos, ask questions, and view relevant content using the new Mobile Onboarding application.
Human Resources Scoped App: Parental Journey

[com.sn_hr_parental_journey]

New in New York. Activates the Employee Journey for Parental Leave of Absence. Combined with other licensed applications, provides a full-service, parental leave of absence experience for employees and those managing the process.
Note: To use Parental Leave of Absence, the Human Resources Scoped App: Core and Human Resources Scoped App: Lifecycle Events plugins must be licensed and activated.
Human Resources Scoped App: Virtual Agent Conversations

[com.sn_hr_virtual_agent]

Changed in New York. Activates a conversational bot platform for providing user assistance through conversations within a messaging interface for HR.
Note: To use Virtual Agent for HR, the Human Resources Scoped App: Core and the Glide Virtual Agent plugins must be licensed and activated.
Human Resources Scoped App: Workspace

[com.sn_hr_agent_workspace]

New (but with limited access) in New York. Activates a configurable service desk application that provides agents with an integrated and graphically intuitive user experience for HR.
Note: To use Agent Workspace for HR, the Human Resources Scoped App: Core plugin must be licensed and activated.
IBM Watson Translator Service Spoke

[com.glide.ibm_translation_spoke]

New in New York. Using IBM translation services, it adds ability to translate text from one language to another and detect the language of text.
Incident Alert Management

[com.snc.iam]

Changed in Madrid. Renamed to Incident Communication Management.
Incident Management - ATF Tests

[com.snc.incident.atf]

New in New York. Provides Incident Management ATF Tests.
Innovation Management

[com.snc.innovation_management]

New in New York. Idea Management application enables idea managers to manage ideas at organization level.
Interaction Logging, Routing, and Queueing

[com.glide.interaction]

New in New York. Interaction Logging, Routing, and Queueing.
Investment Planning

[com.snc.investment_planning]

New in New York. Enables continuous and flexible investment planning for the funding entities based on their priorities and strategic objectives. It provides the options of top-down and bottom-up funding and defunding an entity.
Investment Planning for PPM

[com.snc.investment_planning_pmo]

New in New York. Enables continuous and flexible investment planning for PPM funding entities based on their priorities and strategic objectives. It provides the options of top-down and bottom-up funding and defunding an entity.
IT Asset Management Mobile

[com.sn_itam_mobile]

New in New York. Inventory manager can receive and create assets at the dock.
ITSM NLU Model for Virtual Agent Conversations

[com.snc.itsm.nlu]

New in New York. This plugin contains NLU models used in the VA topics for ITSM related use cases.
ITSM Roles - Change Management

[com.snc.itsm.roles.change_management]

New in New York. This plugin is included with the ITSM Roles plugin. This plugin adds the sn_change_read and sn_change_write roles. It also updates the existing security model for Change Management to factor these new roles.
ITSM Roles - Incident Management

[com.snc.itsm.roles.incident_management]

New in New York. This plugin is included with the ITSM Roles plugin.This plugin adds the sn_incident_read and sn_incident_write roles. It also updates the existing security model for Incident Management to factor these new roles.
ITSM Roles - Problem Management

[com.snc.itsm.roles.problem_management]

New in New York. This plugin is loaded with the ITSM Roles plugin.
ITSM Roles - Request Management (do not activate, see plugin description)

[com.snc.itsm.roles.request_management]

New in New York. This plugin adds sn_request_read and sn_request_wirte. It also updates the existing security model for Request Management to factor these new roles.
ITSM Workspace Landing Pages

[com.snc.agent_workspace.itsm.landing_page]

New in New York. Delivers ITSM Agent Workspace Landing Pages - basic version.
ITSM Workspace Landing Pages – Premium

[com.snc.agent_workspace.itsm.landing_page_premium]

New inNew York. Delivers ITSM Agent Workspace Landing Pages - premium version.
JDBC Step for ServiceNow IntegrationHub

[com.glide.hub.action_step.jdbc]

New inNew York. Activates the JDBC step in Flow Designer, enabling you to create a reusable action to send SQL commands to a relational database.
KCS Integration for Incident Management

[com.snc.incident.knowledge]

New inNew York. Provides integration of Incident Management with the Advanced Knowledge Management features.
Knowledge Management Core

[com.glideapp.knowledge]

New in New York. Installs the core Knowledge Management items used to enable other knowledge-related plugins to work, such as Knowledge V3, Knowledge Advanced, and Knowledge Service Portal. It is active by default.
Knowledge Management - Mobile Requestor

[com.glideapp.knowledge.mobile_requestor]

New in New York. This is a maintenance plugin used to activate Knowledge Management Mobile Requestor features.
Knowledge Management V2

[com.glideapp.knowledge2]

Planned for deprecation in Orlando.

Activate this plugin to enable support for Knowledge articles.
Legacy Notify

[com.snc.notifynow]

Deprecated in New York. Enables bi-directional notifications over SMS, voice, and conference bridges. Replaced by Notify [com.snc.notify].

For more information about the changes that happen automatically when migrating to Notify from Legacy Notify, see Migrating from Legacy Notify..

Legal Service Management CMS Portal

[com.snc.legal_service_automation.cms]

Maintenance mode only. Lets you launch Legal Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details
Legacy Survey

[com.snc.bestpractice.task_survey com.glideapp.survey com.snc.assessment com.glideapp.survey_wizard]

Deprecated in New York.
Link Generator

[com.snc.linkgenerator]

Changed in New York. Activates the Link Generator that allows you to create deep links on an HR form to access information outside the application. You can generate URLs to manage content, knowledge articles, and catalogs or access social media or fulfillment requests.
List v3 components

[com.glide.ui.list_v3_components]

No longer available for deployments. Contact ServiceNow Support for assistance. List v3 Components (including REST endpoints, directives, and templates)
Marketing Service Management CMS Portal

[com.snc.marketing_service_automation.cms]

Maintenance mode only. Lets you launch Marketing Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Major Issue Management

[com.sn_majorissue_mgt]

New in New York. Enables customer communication for issues that impact a wider audience.
Microsoft AzureTranslation Spoke

[com.glide.microsoft_translation_spoke]

New in New York. Using Microsoft translation services, it adds ability to translate text from one language to another and detect the language of text
Mobile Employee My Assets

[com.glide.mobile-employee.myassets]

New in New York. This plugin contains the configuration and records to create the my assets view that are used in Mobile Employee Experience native application. Do not activate this plugin directly. Activating com.glide.mobile-employee will activate this plugin for you.
Modules IT

[com.snc.pa.hr_core]

[com.snc.pa.hr.context_sensitive_analytics]

[com.snc.hr.pa]

Deprecated in New York.
NLU Model Builder

[com.snc.nlu_studio]

New in New York. Core NLU.
NLU Model Builder - Core

[com.glide.nlu]

New in New York.
Notify Twilio Driver

[com.snc.notify.twilio]

Planned for deprecation in Paris.
Okta

[com.snc.sso.okta​]

Planned for deprecation in Madrid.
Operational Intelligence - WS Scoped App

[com.oi-scoped-app]

New in New York. Operational Intelligence - Workspace Scoped App for different user interfaces.
  • Not available for new deployments.
  • Activation: Requires ServiceNow personnel support.
Operator Workspace

[com.itom-noc-app]

New in New York. Provides the Workspace Agent UI for the Event Management feature of ITOM Health.
Performance Analytics – Content Pack – Application Portfolio Management

[com.snc.pa.apm]

New in New York. Application Portfolio Management dashboards developed using Performance analytics premium.
Performance Analytics – Content Pack – Application Portfolio Management and Change Management

[com.snc.pa.apm.change_request]

New in New York.

Provides integration of Application Portfolio Management with Change Management which enables to have performance analytics dashboards of business applications associated with Change requests.

Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.

Performance Analytics - Content Pack - Human Resources Employee Document Management Scoped App

[com.sn_hr_employee_files_pa]

Changed in New York. Provides Performance Analytics reports and dashboards for Employee Document Management.
Performance Analytics - Content Pack - Human Resources Lifecycle Events Scoped App

[com.sn_hr_lifecycle_pa]

Changed in New York. Enables you to define and track key performance indicators (KPIs) for Enterprise Onboarding and Transitions and show these in scorecards and dashboards. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details.
Performance Analytics - Content Pack - Human Resources Scoped App

[com.sn_hr_pa]

Changed in New York. Enables you to define and track key performance indicators (KPIs) for HR and show these in scorecards and dashboards. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details.
Portfolio Management

[com.snc.portfolio_management]

New inNew York. The Portfolio Management plugin.
PPM Mobile

[com.sn_ppm.mobile]

New inNew York. This plugin provides Project Portfolio Suite Mobile user experience. This provides access to project status and project status report in the agent mobile application. Project Portfolio Suite with Financials is required. But if it is not active, installing PPM Mobile also activates PPS with Financials plugin.
Predictive Intelligence

[com.glide.platform_ml]

New inNew York. This is the new name for the Agent Intelligence plugin.
Predictive Intelligence - Enhanced UI

[com.snc.ml_ui]

New inNew York. This plugin enhances the UI for Predictive Intelligence.
Predictive Intelligence for Knowledge Management

[com.snc.knowledge_ml]

New inNew York. Enables customers to leverage machine-learning algorithms for searching related articles in Knowledge Management. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details
Predictive Intelligence Reports

[com.glide.platform_ml_pa]

New name for Agent Intelligence Reports inNew York.
Proactive Customer Service Operations

[com.snc.proactive_cs_ops]

New in New York. Enables customers to create cases proactively from alerts either manually or through automation and track the accounts and the corresponding install base items affected by the alert.
Problem Management — ATF Tests

[com.snc.problem.atf]

New in New York. Delivers ATF tests for Problem Management.
Project Portfolio Management

[com.snc.financial_planning_pmo]

New in New York. Enables you to manage your demands, resources, portfolios and projects, and gives full visibility from idea to execution. Agile management and test management help you to improve productivity and service delivery.
Proxy Agent for connecting to Natural Language Understanding providers

[com.glide.nlu.proxy]

New in New York. The base NLU proxy agent for connecting to NLU providers. Intended for use by Virtual Agent and other clients.
Proxy Agent to the ServiceNow Natural Language Understanding server

[com.glide.nlu.intent.discovery]

New in New York. Proxy agent for connecting to ServiceNow's NLU server for NLU intent discovery. Intended for use by Virtual Agent and other clients.
Puppet Activities

[com.snc.orchestration.activities.puppet]

Deprecated in New York.
Quick Actions

[com.glide.quickactions]

New in New York. Enables slash commands in Agent Workspace chat.
Read only roles for Application Portfolio Management

[com.snc.apm_read_roles]

New in New York. The plugin provides read only roles for Application Portfolio Management.
Read only roles for Project Portfolio Suite with Financials

[com.snc.pmo_read_roles]

New in New York. Read only roles for Project Portfolio Suite with Financials.
Scaled Agile Framework

[com.snc.sdlc.safe]

New in New York. Use SAFe to apply lean and agile principles to your organization.
Scoped Application Restricted Caller Access

[com.glide.scope.access.restricted_caller]

New in New York. Allow scoped applications to restrict access to public tables and script includes.
Script Execution Context

[com.snc.sn_context]

New in New York. Provides virtual closure mechanism.
Security Incident Response Mobile

[com.sn_sir_mobile]

New in New York. As a security operations center (SOC) manager or a user with the Now Platform security analyst role (sn_si.analyst), you can log in to a Now Platform instance directly from your Android or iOS mobile device. With the Security Incident Response Mobile app, you can view, edit, and assign your most current and critical SIR security incidents and response tasks. Notifications inform you when critical security incidents assigned to you arrive.
Sentiment Analysis

com.snc.sentiment_analysis

New in New York. This plugin is used for Sentiment Analysis.
Service Catalog CMS Extension

[com.glideapp.servicecatalog.cms]

Maintenance mode only. Provides the ability to define the catalog experience within CMS.
Service Catalog Mobile Employee

com.glideapp.servicecatalog.mobile-employee

New in New York. This plugin contains the configuration, records and catalog webviews that are used in Mobile Employee Experience native application. Do not activate this plugin directly. Activating com.glide.mobile-employee will activate this plugin for you.
Service Catalog My Request for Mobile

com.glideapp.servicecatalog.mobile-request-filter

New in New York. This plugin contains the configuration, records that are used in Mobile native application for My Request. Do not activate this plugin directly. Activating com.glide.mobile-employee will activate this plugin for you.
ServiceNow IntegrationHub Action Template - Data Streaming

[com.glide.hub.action_type.datastream]

New inNew York. Activates Data Stream actions in Flow Designer, enabling you to send REST or SOAP requests from Flow Designer to APIs that return a stream of response data larger than 10 MB. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow.
ServiceNow IntegrationHub Content

[com.glide.hub.integration.content]

Planned for deprecation in New York. Flow Designer actions to integrate with Slack, HipChat, Microsoft AD, Microsoft Azure, Microsoft Teams, and ServiceNow eBonding.
ServiceNow IntegrationHub Installer for Orchestration

[counter-revolutionaries]

Planned for deprecation in New York. Plugins necessary to design base system integrations in Flow Designer. Includes ServiceNow IntegrationHub Content and Runtime plugins.
ServiceNow IntegrationHub Runtime

[com.glide.hub.integration.runtime]

Planned for deprecation in New York. Plugin necessary to install core Flow Designer functionality. This plugin does not install any spokes. After installing this plugin, individually install the desired spokes.
ServiceNow IntegrationHub Enterprise Pack Installer

com.glide.hub.integrations.professional

New in New York.

Installs IntegrationHub enterprise pack to automate human resources, customer relationship management, enterprise resource planning, and more. Includes IntegrationHub professional pack, Microsoft SCCM spoke, and Data Stream actions.
ServiceNow IntegrationHub Professional Pack Installer

com.glide.hub.integrations.professional

New in New York.

Installs IntegrationHub professional pack plugins to automate IT operations. Includes IntegrationHub standard pack, Microsoft AD spoke, Microsoft Azure AD spoke, and SSH and Powershell steps.
ServiceNow IntegrationHub Standard Pack Installer

com.glide.hub.integrations.standard

New in New York)

Installs IntegrationHub standard pack plugins to automate developer operations. Includes IntegrationHub starter pack, and JDBC and XML parser steps.
ServiceNow IntegrationHub Starter Pack Installer

com.glide.hub.integrations.starter

New in New York)

Installs IntegrationHub starter pack plugins to build your own integrations. Includes HipChat spoke, Microsoft Teams spoke, Slack spoke, Slack webhooks spoke, eBonding spoke, legacy IntegrationHub usage dashboard, and REST and SOAP steps.
Service Portal Agent Chat

[com.glide.service-portal.agent-chat]

New in New York.

This plugin brings Agent Chat to Service Portal.
Service Portal for Enterprise Service Management

[com.glide.service-portal.esm]

New in New York. Provides a default service portal with easy configuration and designer. End user resources include Knowledge Base, Service Catalog, Services Status, and Social Q&A.
Service Portfolio Management Core

[com.snc.service_portfolio_core]

New in New York. This plugin contains core functionality for Service Portfolio Management available out of the box by default.
Service Portfolio Management Estimated Spend

[com.snc.spm.spend]

New in New York. Collects service offering cost and allows for selection between local model and Financial Management model.
Service Portfolio Management SLA Commitments

[com.snc.service_portfolio.sla_commitment]

New in New York. Allows commitments to be defined by an SLA, so that staff can track how efficiently the service desk meets commitments for a service offering.
Service Workspace

[com.snc.service_workspace]

New in New York. Service Workspace application.
ServiceNow Mobile Request - My Request Filter

[com.glideapp.servicecatalog.mobile-request-filter]

New in New York. This plugin contains the configuration and records that are used in the Now Mobile app. Do not activate this plugin directly. Activating com.glide.mobile-employee will activate this plugin for you.
Skill Determination

[com.snc.skill_determination]

New in New York. Automatically determine and assign skills for work items.
Skills Library Data for Skills Management

[com.snc.skills_management.seed_data]

New in New York. Provides a library of skill categories and skills that you can start using for quick on-boarding.
SMS Preferences

[com.snc.sms_pref]

New in New York. Provides ability to set SMS preferences for receiving messages from different providers.
Software Asset Management - Spend Detection

[com.sn_sam_spend]

New in New York. Requires Software Asset Management - SaaS License Management. Provides core capabilities to detect software spend from financial data.
Task Communications Management

[com.snc.task_communication_management]

New in New York. Not available for independent activation Currently, the plugin is activated when you activate the Incident Communications Management plugin (com.snc.iam), the Incident Management - Major Incident Management plugin (com.snc.incident.mim), or Major Issue Management plugin (com.sn_majorissue_mgt).
Test Management 2.0

[com.snc.sdlc.test_management]

New in New York. Write tests, run them and track the health of your sprints in one consolidated Sprint Tracking view. Create test suites, test plans and track their execution.
Test Migration V1 V2

[com.snc.test_migration_v1_v2]

New in New York. The Test Migration plugin provides functionality for migrating Test Case, Test and Test Suite to Test Management 2.0 Test version, Test Step and Test Set.
Timeline Visualization

[com.snc.timeline_visualization]

Changed in New York. Timeline Visualization plugin enables graphical representation of activities over time. You can use this visualization to provide a high-level view of your organization's strategic and operational activities such as incidents, problems, changes, and projects. Dependency on the Project Management (com.snc.project_management_v3) plugin is removed. Activating the Timeline Visualization plugin does not activate the Project Management plugin.
Vendor Manager Workspace

[com.snc.vlm.vmw]

New in New York. Access to the Vendor Manager Workspace.
Vendor Manager Workspace - Core

[com.snc.vlm]

New in New York. Configure the Vendor Manager Workspace.
Vendor Performance Management

[com.snc.vendor_performance]

Planned for deprecation in Paris. Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.
Vulnerability Response Mobile

[com.snc.vul_mobile]

New in New York. As a remediation owner, you can access the Vulnerability Response (VR) application on your Now Platform instance with your Android or iOS mobile device.
Vulnerability Solution Management

[com.snc.vulnerability.solution]

New in New York.

(Available in ServiceNow Store)

Vulnerability Solution Management automatically correlates solutions with vulnerabilities, identifies preferred solutions to reduce risk, and tracks deployment progress. The Vulnerability Solution Management application enables the Vulnerability Solution Management feature in Vulnerability Response.
Walk-up Experience 

[com.snc.walkup]

New in New York. Walk-up Experience for prebuilt tech lounges. This enables an IT organization to set up a walk-up contact channel to support online and onsite checkin.
Widgets

[com.snc.app.widgets]

New in New York. Provides widget infrastructure along with Angular UI carousel module.
Workspace Core

[com.workspace_core]

New in New York. Core Workspace app for enabling CSM/ITSM agents to provide world-class service at light speed.
XML Parser for ServiceNow IntegrationHub

[com.glide.hub.action_step.xmlparser]

New in New York. Activates the XML parser step in Flow Designer, enabling you to identify structured data from an XML payload without having to write script.
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