The LDAP transform map determines how fields in the Import Set table map to fields in existing tables such as Incident or User.

Before you begin

Role required: admin

About this task

If the LDAP transform map updates a field in the import set table, the integration automatically creates a new record whenever there is a new record in the LDAP data. If the LDAP transform map updates a reference field storing data from another table, the administrator can choose to create, ignore, or reject new LDAP records.

For example, if the integration receives a new department record that does not match any existing department, you may want to update all of the other LDAP record fields without creating a new department record in the instance. The transform map allows you to set the record creation options for each reference field.

Procedure

  1. Navigate to All > System LDAP > Transform Maps.
  2. In the Field Maps related list, select one of the following actions from the Choice action field:
    • create – creates a new reference field record if a matching record does not exist.
    • ignore – ignores new records in the reference field and completes processing of all other fields in the transform map.
    • reject – stops the transform for the entire record.
    Note: The field map only displays the Choice action field for reference fields.