Update tables to the V4 indexing format to include them in multiple table searches.

1. Configure the tables that you want to include in multiple table searches to use the V4 index format.
   Note: Upgrading from V3 to V4 is easy. Downgrading from V4 to V3 is more difficult and discouraged.
   1. Navigate to System Definition > Text Index Configurations.
   2. Edit the record for the table that you want to upgrade to the V4 index format.
   3. If Format is not disabled, select V4, click Submit, and skip to step 2.
      You can choose index formatting in this step because no index exists for the table.
   4. If Format is disabled, an index already exists for the table and you must explicitly update the index format. Click the Show index name record related link.
      The Text Index page displays.
   5. Click the Upgrade to V4 related link, then click OK.
      The system schedules a task to upgrade the text index from V3 to V4, enabling this table to participate in multiple-table indexing.
2. Create an index group that specifies the tables you want to index together so you can search them together.
   1. Navigate to System Definition > Text Index Groups.
   2. Click New.
   3. Enter the following field values:

      Field	Value
      Label	Name for the group of tables that you want to index and search together.
      Tables	List of tables that you want to include in the group.

      You can add tables formatted with V3 and V4 to index groups. If you add V3 tables, the index group remains inactive.

   4. Click Submit.
3. Configure the indexing and search attributes on tables in an index group.
   1. Navigate to System Definition > Text Index Configurations.
   2. Click New.
      The Text Index configuration form displays. If you already have an index group in the list, skip to step 3.d.
   3. In Applies to, select Index Group.
   4. In Index group, click the magnifying glass and select the index group you created, then click Submit.
      The only index groups that display are the ones you have already created.
      The Text Index Configuration table displays.
   5. Edit the record for your index group.
   6. On the Text Index Table Attribute Maps tab, click New.
      The Text Index Table Attribute Map form displays. Attributes pertain to the way Zing indexes or searches individual tables in the index group.
   7. In Table, select a table to define attributes for.
      Only tables in the specified index group and their child tables display.
   8. In Attribute name, click the magnifying glass and select an attribute.
      To see the list of attributes, enter <my-ServiceNow-instance>/ts_configuration_attribute_list.do. For attribute definitions, see Zing index and search attributes.
   9. In Value enter a value and click Submit.
      Valid values depend on the attribute. For information on valid values, see Zing index and search attributes.
   10. Repeat this procedure to define additional search engine parameters for other tables in the index group.
   11. Under Related Links, click Generate Text Index.
4. Configure search parameters on individual table columns in the index group.
   1. Navigate to System Definition > Text Index Configurations.
   2. Edit the record for your index group.
   3. On the Text Index Column Attribute Maps tab, click New.
      The Text Index Column Attribute Map form displays. Attributes pertain to the way Zing indexes or searches individual table columns in the index group.
   4. In Table, select a table to define attributes for.
      Only tables in the index group and their child tables display.
   5. In Attribute name, select a search engine parameter, enter a value for that parameter in Value, and click Submit.
      To see the list of attributes, enter <my-ServiceNow-instance>/ts_configuration_attribute_list.do. For attribute definitions, see Zing index and search attributes.
   6. In Column, specify the name of the column in the selected table you want to apply the search attribute to.
   7. In Value, specify the attribute's value that governs the search.
   8. Click Submit.
   9. Repeat this procedure to define additional search engine parameters for table columns in the index group.
   10. Under Related Links, click Generate Text Index.
5. (Optional) Add a synonym dictionary.
   Specifying a dictionary enables searches on the search term and synonyms of the search term, such as car and its synonym auto. Zing provides a default synonym dictionary.
   1. Navigate to System Definition > Text Index Configurations.
   2. Edit the record for your index group.
   3. On the Index synonym Dictionaries tab, click New.
   4. In Index, select the table index to add the stop words to.
   5. In Synonym dictionary, select the dictionary to use.
      To add a dictionary, click New and follow the procedure in Create synonym dictionaries.
   6. Click Submit.
   7. Under Related Links, click Generate Text Index.
6. Click Update.