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Activate a language

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Activate a language

By default, the language supported by the platform is American English. You can activate the plugin for other supported languages if you have the admin role.

About this task

The following plugins are currently available:

  • I18N: Brazilian Portuguese Translations
  • I18N: Czech Translations
  • I18N: Dutch Translations
  • I18N: Finnish Translations
  • I18N: French Canada Translations
  • I18N: French Translations
  • I18N: German Translations
  • I18N: Hebrew Translations
  • I18N: Hungarian Translations
  • I18N: Italian Translations
  • I18N: Japanese Translations
  • I18N: Korean Translations
  • I18N: Norwegian Translations
  • I18N: Polish Translations
  • I18N: Portuguese Translations
  • I18N: Russian Translations
  • I18N: Simplified Chinese Translations
  • I18N: Spanish Translations
  • I18N: Swedish Translations
  • I18N: Thai Translations
  • I18N: Traditional Chinese Translations
  • I18N: Turkish Translations
In addition, the I18N: Internationalization plugin (com.glide.i18n) provides the elements necessary for translating an instance without any translation preloaded. This plugin is useful for translating an instance to a language other than those listed above. For more information on using the I18N: Internationalization plugin to translate an instance, see Translate to an unsupported language.
Note: Activating internationalization plugins for any of the available languages automatically activates the I18N: Knowledge Management Internationalization Plugin v2 plugin (com.glideapp.knowledge.i18n2).


  1. Navigate to System Definition > Plugins.

    A banner notifies you that you are in the All Applications page, which contains plugins and ServiceNow Store applications.

    To redirect to the legacy list view for plugins, click the link.
    Legacy list banner
  2. Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.

  3. Activate the plugin.

    You can activate the plugin directly from the All Applications page or you can view more details about the plugin before you activate it.

    • If you are certain that you have the correct plugin, click Install, and when you see the dialog box, click Activate.
      Plugin dialog box
    • To view plugin details before activation:
      1. Click the plugin name.
      2. On the form, click the Activate/Update related link.
      3. In the dialog box, review the dependent plugins.

        If your plugin requires dependent plugins, they are activated automatically when you activate your plugin if they are not active already.

      4. If demo data is available and you want to install it, click Load demo data.

        Some plugins include demo data, which are sample records that describe plugin features for common use cases. Load demo data when you first activate the plugin on a development or test instance. You can always load demo data later by clicking Load demo data only on the plugin form.

      5. Click Activate.