All domain support features are activated with a plugin called Domain Support -
Domain Extensions Installer. Administrators can request activation of this
To purchase a subscription, contact your ServiceNow account manager.
The account manager can arrange to have the plugin activated on your organization's
production and sub-production instances, generally within a few days.
If you do not have an account manager, decide to delay activation
after purchase, or want to evaluate the product on a sub-production instance without
charge, follow these steps.
Role required: admin
If the Domain Support - Domain Extensions Installer plugin is already active, content
in the Domain Support - Domain Extensions Installer plugin will not be installed to
avoid potential conflict with an existing implementation.
Domain separation replaces Company Separation. Starting with the Helsinki release,
the Company Separation plugin can no longer be activated. However, if company
separation is already active when you activate domain separation, both plugins are
active at the same time. You can control the company separation activation status
with the glide.db.separation.field property.
Note: Domain paths are used for all customers on Helsinki and later. Domain numbering is
no longer used. ServiceNow Technical Support can assist in the upgrade.
From your instance, navigate to
On the All Applications page, click Request Plugin to
open the request form on HI.
On HI, select to be redirected to the HI Service Portal Service Catalog.
On the Activate Plugin request form, fill in the fields.
||Instance on which to activate the plugin.
||Name of the plugin to activate.
|Specify the date and time you would like this plugin
to be enabled
Date and time must be at least two business days from
the current time.
||Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example,
if you need the plugin activated at a specific time
instead of during one of the default activation windows,
specify it in the comments.
Activating the Domain Extension Installer plugin enables these features:
- Domain separation is based on the Domain
- Delegated administration lets each domain have separate policy.
- All records are part of the global domain.
- The current user's domain determines the domain to use when viewing or
operating on a record in a different domain.