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Request domain separation

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Request domain separation

All domain support features are activated with a plugin called Domain Support - Domain Extensions Installer. Administrators can request activation of this plugin.

Before you begin

To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and sub-production instances, generally within a few days.

If you do not have an account manager, decide to delay activation after purchase, or want to evaluate the product on a sub-production instance without charge, follow these steps.

Role required: admin

About this task

If the Domain Support - Domain Extensions Installer plugin is already active, content in the Domain Support - Domain Extensions Installer plugin will not be installed to avoid potential conflict with an existing implementation.

Domain separation replaces Company Separation. Starting with the Helsinki release, the Company Separation plugin can no longer be activated. However, if company separation is already active when you activate domain separation, both plugins are active at the same time. You can control the company separation activation status with the glide.db.separation.field property.

Note: Domain paths are used for all customers on Helsinki and later. Domain numbering is no longer used. ServiceNow support can assist in the upgrade.


  1. Navigate to System Definition > Plugins.
  2. Click Request Plugin.
  3. Fill out the form.
    Field Description
    Target Instance Instance on which to activate the plugin.
    Plugin Name Name of the plugin to activate.
    Specify the date and time you would like this plugin to be enabled

    Date and time must be at least two business days from the current time.

    Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
    Reason/Comments Provide any information that would be helpful for the ServiceNow personnel activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify it in the comments.
  4. Click Submit.


Activating the Domain Extension Installer plugin enables these features:
  • Domain separation is based on the Domain [sys_domain] table.
  • Delegated administration lets each domain have separate policy.
  • All records are part of the global domain.
  • The current user's domain determines the domain to use when viewing or operating on a record in a different domain.