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Domain Separation Center

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Domain Separation Center

Audit your domains regularly to reveal problems.

What is the Domain Separation Center?

The Domain Separation Center is a dashboard where you can schedule and configure audits for all of the domains stored in your domain_audit_definition table. The dashboard enables you to review audit results and dig deeper into domain errors and warnings. You can find the Domain Separation Center dashboard at <ServiceNow-instance-name>/domaincenter.

The Domain Separation Center provides many audits. You cannot create your own. You can, however, configure how often they run. Audits run on all of the domains stored in the domain_audit_definition table.

Domain separation center dashboard

Configure audits

You can configure whether an audit is active and how frequently it runs.
  1. In the Domain Separation Center, click Configure Audits.

    The Configure Audits page displays.

  2. Configure each audit you want to be active. Audits are inactive by default.
    1. Click an audit.
    2. Click the Active box to activate the audit.
    3. Specify how often the audit runs in the Frequency field.

      The Domain Separation Center runs all audits marked with the same frequency at the same time. Do not select Daily for audits run on large tables.

    4. Repeat these steps for each audit you want to activate.
  3. Click Save.

Schedule audits

You configured one or more audits to run daily, weekly, or monthly. The scheduler specifies what days and times to run those audits. All audits with the same scheduling frequency run sequentially staring at the time you configure.
  1. In the Domain Separation Center, click Audit Schedules.

    The Audit Schedule page displays.

  2. Configure the audit schedules.
    1. Click a schedule name.
    2. Specify the time of day to run the audit.

      Time units are 24 hour clocks, that is, 14 equals 2 PM.

    3. For weekly schedules, select the day of the week to run the audit, where 1 is Sunday.
    4. For monthly schedules, select the day of the month to run the audit.
    5. Repeat the procedure for the other schedules.
  3. Click Save to save the configuration changes.
  4. Click Execute Now to run all of the audits scheduled to run at the frequency shown at the top of the right pane, for example, if the pane title is, Domain Audit Schedule - Daily, all of the audits that run daily are run.

To see the status of a running audit, in the Domain Separation Center, click the number in the Running Audits box.

Execute audits immediately

Audits typically run as scheduled. You can, however run all audits on command.
  1. In the Domain Separation Center, click Audit Schedules.

    The Audit Schedule page displays.

  2. Click the name of the audit schedule you want to run, for example, daily, weekly, or monthly.
  3. Click Execute Now.

To see the status of a running audit, in the Domain Separation Center, click the number in the Running Audits box.

Configure the Domain Separation Center

  1. In the Domain Separation Center, click Configure Domain Center.
  2. On the Configure Domain Center page, for Enables detail domain logging, select Yes to store detailed logs that help diagnose domain-related issues. Detailed logging might cause performance issues.

    These logs refer to server-side logs in the syslog_domain table. For information about viewing the logs, see View audits with warnings and failures.

  3. In the slushbucket, move into the Selected column all of your large tables.

    Daily audits should not run on large tables. Grayed-out table names in the Selected column are large and cannot be moved to the Available column.

  4. Click Update.

View audits with warnings and failures

On the dashboard, Errors and Warnings provide detailed information about audits that encountered problems. Logs related to domain separation reside on your server in the syslog_domain table.
  1. In the Domain Separation Center, click the number in the Errors or Warnings box.

    The Errors or Warnings page displays, respectively.

  2. Click one of the audits in the list.

    The page displays detailed information about problems with the audit you selected. The messages in Audit Result Details refer to values in the syslog_domain table for table audits that revealed errors or warnings.

  3. To see the logs on the server that provide information about warning or error audits:
    1. Copy the Detail ID value in the left panel of a warning or error.
    2. In the Filter Navigator of HI, enter syslog_domain.do.

      The Domain Log page displays.

    3. In the Source search field, enter =<Detail-ID> (no space after the equals sign), for example, =f6a00fd29a85b300a9503a81b9169678.

      The Domain Log page displays only the logs related to the audit with the Detail ID you specified. Each row in the table specifies a different record the audit found problems in. Notice that the Message field on this page matches the values displayed in the Domain Service Center's Message column. The format of the message matches the audit type.

  4. Click:
    • Rerun Audit—Rerun an audit to see if it still encounters a warning or error.
    • Deactivate Audit—Inactivate an audit.
    • Copy Details—Copy audit details to the clipboard.

View running and pending audits

Active audits periodically run or are queued to run, as scheduled. You can view their status as they run.
  1. Click the number in the Running Audits box to view audits that are currently running or pending running.

    The Running Audits page displays.

  2. Click an audit for more information about it.

View inactive audits

  1. Click the number in the Inactive Audits box.

    The Inactive Audits page displays all of the audits that are currently deactivated.

  2. Click one of the audits to display more information about it.
  3. To activate an audit, click the Active box and use the Frequency field to specify how often the audit runs.
  4. Click Update.
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