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Analytics, Intelligence, and Reporting

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Analytics, Intelligence, and Reporting

Analytics, Intelligence, and Reporting includes ServiceNow® Performance Analytics and Reporting, Predictive Intelligence, and Virtual Agent.

Use Performance Analytics with reports and dashboards to visualize data from your instance so that you can anticipate trends, prioritize resources, and guide continual service improvement.

Use Predictive Intelligence to automatically categorize tasks, increase agent productivity, and decrease resolution times and errors. Virtual Agent allows you to lower costs by automating routine interactions between your customers and agents.

Tip: Bookmark the following links to the Analytics, Intelligence, and Reporting landing pages so you can quickly navigate to all needed resources for these applications.