Available Platform Analytics Solutions
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- UpdatedJan 30, 2025
- 4 minutes to read
- Yokohama
- Now Intelligence
The following Platform Analytics Solutions are available for their corresponding ServiceNow Performance Analytics entitlements. The solutions are at no extra charge, but the underlying applications require appropriate licensing.
Platform Analytics Solutions provide dashboards and underlying Performance Analytics components. These dashboards leverage Performance Analytics to create greater value for the product each Platform Analytics Solution supports.
General Performance Analytics Solutions
Performance Analytics Solutions for APM
- Application Portfolio Management and Change Management (com.snc.pa.apm.change_request)
- Application Portfolio Management and Problem Management (com.snc.pa.apm.problem)
- Financial Management (com.snc.pa.fm)
- Financial Management for Customer Service (com.snc.pa.fm.csm)
- Financial Management for Field Service Management (com.snc.pa.fm.fsm)
- Financial Management for Financial Planning (com.snc.pa.financial_planning)
- Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management.
Performance Analytics for Customer Service Solutions
- Advanced Work Assignment (com.snc.pa.awa)
- Change Management (com.snc.pa.change)
- Communities (com.snc.pa.communities)
- Customer Service (com.snc.pa.customer_service)
- Customer Service
Management - Advanced (com.snc.pa.customer_service_advanced) Preconfigured Performance
Analytics indicators and breakdowns for Customer Service Management. Has the
contents of the older OOTB Customer Service Performance Analytics Solution,
and also supports the following features:
- Case Management
- Major Issue Management
- Customer Service Case Action Status
- Customer Service with Request Management
- Customer Service with Service Management
- Agent Chat
- Advanced Work Assignment for CSM
- Performance Analytics - Content Pack - Advanced Work Assignment
- Field Service Management (com.snc.work_management_pa)
- Incident Management (com.snc.pa)
Note: Incident management content is available by default with Performance Analytics in a Try out Complimentary Performance Analytics for Incident Management.
- Incident SLA (com.snc.pa.sla)
- ITSM Dashboards (com.snc.pa.itsm_dashboards)
- Major Incident Management (com.snc.pa.incident.mim)
- Problem Management (com.snc.pa.problem)
- Self-Service Analytics for Customer Service (com.snc.pa.self_service_analytics_csm)
Note: To use Performance Analytics with Self-Service Analytics for applications other than Customer Service Management, see Self-Service Analytics.
- Virtual Agent content pack: This Platform Analytics Solution has been deprecated starting in the Quebec release. Use the Conversational Analytics Dashboard instead.
Performance Analytics for Governance, Risk, and Compliance Solutions
Performance Analytics for Human Resource Management Solutions
- Content Analytics
- Human Resources Employee Document Management Scoped App (com.sn_hr_employee_files_pa)
- Human Resources
Scoped App (com.sn_hr_pa)
Note: The solution for the unscoped version of Human Resources, com.snc.pa.hr_core, is deprecated. If you are using the unscoped version of Human Resources and want to activate its solution plugin, contact Customer Service and Support.
- Human Resources Lifecycles Events Scoped App (com.sn_hr_lifecycle_pa)
Performance Analytics for Business Management, Financial Management, and Service Strategy Solutions
- Agile 2.0 (sn_scrum_dashboard on ServiceNow Store)
- Essential SaFE
- Financial Management (com.snc.pa.fm)
- Financial Management for Application Portfolio Management (com.snc.pa.fm.apm)
- Financial Management for Customer Service (com.snc.pa.fm.csm)
- Financial Management for Field Service Management (com.snc.pa.fm.fsm)
- Financial Management for Financial Planning (com.snc.pa.financial_planning)
- Financial Services Operations (sn_bom_pa)
- Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management.
Performance Analytics for ITOM Solutions
- Discovery (com.snc.pa.discovery)
- Event Management (com.snc.pa.em)
- Operational Intelligence (com.snc.sa.metric.pa.content)
- Service Mapping (com.snc.service-mapping.pa.content)
Performance Analytics for Project Portfolio Management Solutions
Activate the following Solutions when you have the Performance Analytics for Project Portfolio Management entitlement, Project Portfolio Suite with Financials (com.snc.financial_planning_pmo). Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management.
Performance Analytics for Security Incident and Vulnerability Response Solutions
Performance Analytics for Service Management Solutions
- Change Management (com.snc.pa.change)
- Incident Management (com.snc.pa)
Note: Incident management content is available by default with Performance Analytics in a Try out Complimentary Performance Analytics for Incident Management.
- Incident SLA (com.snc.pa.sla)
- ITSM Dashboards (com.snc.pa.itsm_dashboards)
- ITSM Predictive Intelligence Workbench dashboard - Requires the Predictive Intelligence application, which is available in the ITSM Pro SKU.
- Major Incident Management (com.snc.pa.incident.mim)
- Problem Management (com.snc.pa.problem)
Performance Analytics for Software Asset Management Solutions
Activate the following Solutions when you have the Performance Analytics for Service Management entitlement, Software Asset Management Professional (com.snc.pa.samp).
Adding Self-Service Analytics widgets to a dashboard or Service Portal
ITSM Dashboard solutions
On this page
- General Performance Analytics Solutions
- Performance Analytics Solutions for APM
- Performance Analytics for Customer Service Solutions
- Performance Analytics for Governance, Risk, and Compliance Solutions
- Performance Analytics for Human Resource Management Solutions
- Performance Analytics for Business Management, Financial Management, and Service
Strategy Solutions
- Performance Analytics for ITOM Solutions
- Performance Analytics for Project Portfolio Management Solutions
- Performance Analytics for Security Incident and Vulnerability Response
Solutions
- Performance Analytics for Service Management Solutions
- Performance Analytics for Software Asset Management Solutions
- Adding Self-Service Analytics widgets to a dashboard or Service Portal
- ITSM Dashboard solutions