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Available Performance Analytics Solutions

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Available Performance Analytics Solutions

Performance Analytics Solutions with preconfigured dashboards, indicators, and other configuration records are available for multiple applications.

General Performance Analytics Solutions

You can activate the following Performance Analytics Solutions with any paid-for Performance Analytics entitlement.

Configuration Management (CMDB) (com.snc.pa.cmdb)
Guided Tours Advanced Analytics dashboard
Knowledge Management (com.snc.pa.knowledge_v2)
Service Desk Chat (com.snc.pa.chat)
Service Portal (sn_portal_db, on ServiceNow Store)

Performance Analytics Solutions for APM

Activate the following Solutions when you have the Performance Analytics for APM entitlement.

Application Portfolio Management (com.snc.pa.apm)
Application Portfolio Management and Change Management (com.snc.pa.apm.change_request)
Application Portfolio Management and Problem Management (com.snc.pa.apm.problem)
Financial Management (com.snc.pa.fm)
Financial Management for Application Portfolio Management (com.snc.pa.fm.apm)
Financial Management for Customer Service (com.snc.pa.fm.csm)
Financial Management for Field Service Management (com.snc.pa.fm.fsm)
Financial Management for Financial Planning (com.snc.pa.financial_planning)
Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management.

Performance Analytics for Customer Service Solutions

Activate the following Solutions when you have the Performance Analytics for Customer Service entitlement.

Advanced Work Assignment (com.snc.pa.awa)
Change Management (com.snc.pa.change)
Communities (com.snc.pa.communities)
Customer Service (com.snc.pa.customer_service) - Includes a Spotlight Group and reports. Activation also activates the Spotlight plugin. See Activate Out-of-the-box Spotlight solutions.
Customer Service Management - Advanced (com.snc.pa.customer_service_advanced) Preconfigured Performance Analytics indicators and breakdowns for Customer Service Management. Has the contents of the older OOTB Customer Service Performance Analytics Solution, and also supports the following features:
- Major Issue Management
- Customer Service Case Action Status
- Customer Service with Request Management
- Customer Service with Service Management
- Agent Chat
- Advanced Work Assignment for CSM
- Performance Analytics - Content Pack - Advanced Work Assignment
Field Service Management (com.snc.work_management_pa)
Incident Management (com.snc.pa)
Note: Incident management content is available by default with Performance Analytics in a limited version.
Incident SLA (com.snc.pa.sla)
ITSM Dashboards (com.snc.pa.itsm_dashboards)
Major Incident Management (com.snc.pa.incident.mim)
Problem Management (com.snc.pa.problem)
Request Management (Requested Item) (com.snc.pa.request)
Request Management (Requests) (com.snc.pa.request2)
Virtual Agent (com.glide.cs.pa)
Spotlight - Incident Spotlight Content Pack (com.snc.pa.spotlight.incident)
Spotlight - Problem Spotlight Content Pack (com.snc.pa.spotlight.problem)
Spotlight - Request Spotlight Content Pack (com.snc.pa.spotlight.request)
Note: For Performance Analytics Spotlight solutions, see Out-of-the-box Spotlight solutions.

Performance Analytics for Governance, Risk, and Compliance Solutions

When you have the Performance Analytics for GRC entitlement, first activate the GRC: Performance Analytics Premium Integration plugin. Then activate the following Solutions:

GRC: Audit Management
GRC: Policy and Compliance Management
GRC: Risk Management

Performance Analytics for Human Resource Management Solutions

Activate the following Solutions when you have the Performance Analytics for Human Resource Management entitlement:

Content Analytics (com.snc.pa.premium.content_analytics)
Content Automation (com.snc.pa.premium.content_automation)
Human Resources Employee Document Management Scoped App (com.sn_hr_employee_files_pa)
Human Resources Scoped App (com.sn_hr_pa)
Note: The solution for the unscoped version of Human Resources, com.snc.pa.hr_core, is deprecated. If you are using the unscoped version of Human Resources and want to activate its solution plugin, contact ServiceNow Technical Support.
Human Resources Lifecycles Events Scoped App (com.sn_hr_lifecycle_pa)

Performance Analytics for Business Management, Financial Management, and Service Strategy Solutions

Activate the following solutions if you have an entitlement to Performance Analytics for Business Management, Performance Analytics for Financial Management, or Performance Analytics for Service Strategy:

Agile 2.0 (sn_scrum_dashboard on ServiceNow Store)
Essential SaFE
Financial Management (com.snc.pa.fm)
Financial Management for Application Portfolio Management (com.snc.pa.fm.apm)
Financial Management for Customer Service (com.snc.pa.fm.csm)
Financial Management for Field Service Management (com.snc.pa.fm.fsm)
Financial Management for Financial Planning (com.snc.pa.financial_planning)
Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management.

Performance Analytics for ITOM Solutions

Activate the following Solutions when you have the Performance Analytics for IT Operations Suite or Performance Analytics for IT Operations Management entitlements:

Cloud Management (com.snc.pa.cmp)
Discovery (com.snc.pa.discovery)
Event Management (com.snc.pa.em)
Operational Intelligence (com.snc.sa.metric.pa.content)
Service Mapping (com.snc.service-mapping.pa.content)

Performance Analytics for Project Portfolio Management Solutions

Activate the following Solutions when you have the Performance Analytics for Project Portfolio Management entitlement:

Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management.

Performance Analytics for Security Incident and Vulnerability Response Solutions

Activate the following Solutions when you have the Performance Analytics for Security Incident Response entitlement:

Security Incident Response (com.snc.security_incident.analytics - in ServiceNow Store)
Vulnerability Response (com.snc.vulnerability.analytics - in ServiceNow Store)

Performance Analytics for Service Management Solutions

Activate the following Solutions when you have the Performance Analytics for Service Management entitlement:

Change Management (com.snc.pa.change)
Incident Management (com.snc.pa)
Note: Incident management content is available by default with Performance Analytics in a limited version.
Incident SLA (com.snc.pa.sla)
ITSM Dashboards (com.snc.pa.itsm_dashboards)
Major Incident Management (com.snc.pa.incident.mim)
Problem Management (com.snc.pa.problem)
Request Management (Requested Item) (com.snc.pa.request)
Request Management (Requests) (com.snc.pa.request2)
 Service Level Management  (com.snc.pa.sla.overview)
Spotlight - Incident Spotlight Content Pack (com.snc.pa.spotlight.incident)
Spotlight - Problem Spotlight Content Pack (com.snc.pa.spotlight.problem)
Spotlight - Request Spotlight Content Pack (com.snc.pa.spotlight.request)
Note: For Performance Analytics Spotlight solutions, see Out-of-the-box Spotlight solutions.

Performance Analytics for Software Asset Management Solutions

Activate the following Solutions when you have the Performance Analytics for Service Management entitlement:

Software Asset Management Professional (com.snc.pa.samp)

ITSM Dashboard solutions

The ITSM Dashboards plugin (com.snc.pa.itsm_dashboards) activates the following solutions, along with a set of additional dashboards:

Change Management (com.snc.pa.change)
Problem Management (com.snc.pa.problem)
Request Management (Requested Item) (com.snc.pa.request)
Request Management (Requests) (com.snc.pa.request2)
Incident SLA (com.snc.pa.sla)
Major Incident Management (com.snc.pa.incident.mim)
Spotlight - Incident Spotlight Content Pack (com.snc.pa.spotlight.incident)
Note: For Performance Analytics Spotlight solutions, see Out-of-the-box Spotlight solutions.
Fixed Costs (com.snc.fixed_costs)

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Available Performance Analytics Solutions

Save as PDF Selected topic Topic & subtopics All topics in contents
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Share this page

Available Performance Analytics Solutions

Performance Analytics Solutions with preconfigured dashboards, indicators, and other configuration records are available for multiple applications.

General Performance Analytics Solutions

You can activate the following Performance Analytics Solutions with any paid-for Performance Analytics entitlement.

Configuration Management (CMDB) (com.snc.pa.cmdb)
Guided Tours Advanced Analytics dashboard
Knowledge Management (com.snc.pa.knowledge_v2)
Service Desk Chat (com.snc.pa.chat)
Service Portal (sn_portal_db, on ServiceNow Store)

Performance Analytics Solutions for APM

Activate the following Solutions when you have the Performance Analytics for APM entitlement.

Application Portfolio Management (com.snc.pa.apm)
Application Portfolio Management and Change Management (com.snc.pa.apm.change_request)
Application Portfolio Management and Problem Management (com.snc.pa.apm.problem)
Financial Management (com.snc.pa.fm)
Financial Management for Application Portfolio Management (com.snc.pa.fm.apm)
Financial Management for Customer Service (com.snc.pa.fm.csm)
Financial Management for Field Service Management (com.snc.pa.fm.fsm)
Financial Management for Financial Planning (com.snc.pa.financial_planning)
Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management.

Performance Analytics for Customer Service Solutions

Activate the following Solutions when you have the Performance Analytics for Customer Service entitlement.

Advanced Work Assignment (com.snc.pa.awa)
Change Management (com.snc.pa.change)
Communities (com.snc.pa.communities)
Customer Service (com.snc.pa.customer_service) - Includes a Spotlight Group and reports. Activation also activates the Spotlight plugin. See Activate Out-of-the-box Spotlight solutions.
Customer Service Management - Advanced (com.snc.pa.customer_service_advanced) Preconfigured Performance Analytics indicators and breakdowns for Customer Service Management. Has the contents of the older OOTB Customer Service Performance Analytics Solution, and also supports the following features:
- Major Issue Management
- Customer Service Case Action Status
- Customer Service with Request Management
- Customer Service with Service Management
- Agent Chat
- Advanced Work Assignment for CSM
- Performance Analytics - Content Pack - Advanced Work Assignment
Field Service Management (com.snc.work_management_pa)
Incident Management (com.snc.pa)
Note: Incident management content is available by default with Performance Analytics in a limited version.
Incident SLA (com.snc.pa.sla)
ITSM Dashboards (com.snc.pa.itsm_dashboards)
Major Incident Management (com.snc.pa.incident.mim)
Problem Management (com.snc.pa.problem)
Request Management (Requested Item) (com.snc.pa.request)
Request Management (Requests) (com.snc.pa.request2)
Virtual Agent (com.glide.cs.pa)
Spotlight - Incident Spotlight Content Pack (com.snc.pa.spotlight.incident)
Spotlight - Problem Spotlight Content Pack (com.snc.pa.spotlight.problem)
Spotlight - Request Spotlight Content Pack (com.snc.pa.spotlight.request)
Note: For Performance Analytics Spotlight solutions, see Out-of-the-box Spotlight solutions.

Performance Analytics for Governance, Risk, and Compliance Solutions

When you have the Performance Analytics for GRC entitlement, first activate the GRC: Performance Analytics Premium Integration plugin. Then activate the following Solutions:

GRC: Audit Management
GRC: Policy and Compliance Management
GRC: Risk Management

Performance Analytics for Human Resource Management Solutions

Activate the following Solutions when you have the Performance Analytics for Human Resource Management entitlement:

Content Analytics (com.snc.pa.premium.content_analytics)
Content Automation (com.snc.pa.premium.content_automation)
Human Resources Employee Document Management Scoped App (com.sn_hr_employee_files_pa)
Human Resources Scoped App (com.sn_hr_pa)
Note: The solution for the unscoped version of Human Resources, com.snc.pa.hr_core, is deprecated. If you are using the unscoped version of Human Resources and want to activate its solution plugin, contact ServiceNow Technical Support.
Human Resources Lifecycles Events Scoped App (com.sn_hr_lifecycle_pa)

Performance Analytics for Business Management, Financial Management, and Service Strategy Solutions

Agile 2.0 (sn_scrum_dashboard on ServiceNow Store)
Essential SaFE
Financial Management (com.snc.pa.fm)
Financial Management for Application Portfolio Management (com.snc.pa.fm.apm)
Financial Management for Customer Service (com.snc.pa.fm.csm)
Financial Management for Field Service Management (com.snc.pa.fm.fsm)
Financial Management for Financial Planning (com.snc.pa.financial_planning)
Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management.

Performance Analytics for ITOM Solutions

Activate the following Solutions when you have the Performance Analytics for IT Operations Suite or Performance Analytics for IT Operations Management entitlements:

Cloud Management (com.snc.pa.cmp)
Discovery (com.snc.pa.discovery)
Event Management (com.snc.pa.em)
Operational Intelligence (com.snc.sa.metric.pa.content)
Service Mapping (com.snc.service-mapping.pa.content)

Performance Analytics for Project Portfolio Management Solutions

Activate the following Solutions when you have the Performance Analytics for Project Portfolio Management entitlement:

Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) Starting in New York, this solution replaces the Project Portfolio Suite (com.snc.pa.ppm) Solution. It includes dashboards for Time Card Management.

Performance Analytics for Security Incident and Vulnerability Response Solutions

Activate the following Solutions when you have the Performance Analytics for Security Incident Response entitlement:

Security Incident Response (com.snc.security_incident.analytics - in ServiceNow Store)
Vulnerability Response (com.snc.vulnerability.analytics - in ServiceNow Store)

Performance Analytics for Service Management Solutions

Activate the following Solutions when you have the Performance Analytics for Service Management entitlement:

Change Management (com.snc.pa.change)
Incident Management (com.snc.pa)
Note: Incident management content is available by default with Performance Analytics in a limited version.
Incident SLA (com.snc.pa.sla)
ITSM Dashboards (com.snc.pa.itsm_dashboards)
Major Incident Management (com.snc.pa.incident.mim)
Problem Management (com.snc.pa.problem)
Request Management (Requested Item) (com.snc.pa.request)
Request Management (Requests) (com.snc.pa.request2)
 Service Level Management  (com.snc.pa.sla.overview)
Spotlight - Incident Spotlight Content Pack (com.snc.pa.spotlight.incident)
Spotlight - Problem Spotlight Content Pack (com.snc.pa.spotlight.problem)
Spotlight - Request Spotlight Content Pack (com.snc.pa.spotlight.request)
Note: For Performance Analytics Spotlight solutions, see Out-of-the-box Spotlight solutions.

Performance Analytics for Software Asset Management Solutions

Activate the following Solutions when you have the Performance Analytics for Service Management entitlement:

Software Asset Management Professional (com.snc.pa.samp)

ITSM Dashboard solutions

The ITSM Dashboards plugin (com.snc.pa.itsm_dashboards) activates the following solutions, along with a set of additional dashboards:

Change Management (com.snc.pa.change)
Problem Management (com.snc.pa.problem)
Request Management (Requested Item) (com.snc.pa.request)
Request Management (Requests) (com.snc.pa.request2)
Incident SLA (com.snc.pa.sla)
Major Incident Management (com.snc.pa.incident.mim)
Spotlight - Incident Spotlight Content Pack (com.snc.pa.spotlight.incident)
Note: For Performance Analytics Spotlight solutions, see Out-of-the-box Spotlight solutions.
Fixed Costs (com.snc.fixed_costs)

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Available Performance Analytics Solutions

Available Performance Analytics Solutions

General Performance Analytics Solutions

Performance Analytics Solutions for APM

Performance Analytics for Customer Service Solutions

Performance Analytics for Governance, Risk, and Compliance Solutions

Performance Analytics for Human Resource Management Solutions

Performance Analytics for Business Management, Financial Management, and Service Strategy Solutions

Performance Analytics for ITOM Solutions

Performance Analytics for Project Portfolio Management Solutions

Performance Analytics for Security Incident and Vulnerability Response Solutions

Performance Analytics for Service Management Solutions

Performance Analytics for Software Asset Management Solutions

ITSM Dashboard solutions

On this page

Available Performance Analytics Solutions

Available Performance Analytics Solutions

General Performance Analytics Solutions

Performance Analytics Solutions for APM

Performance Analytics for Customer Service Solutions

Performance Analytics for Governance, Risk, and Compliance Solutions

Performance Analytics for Human Resource Management Solutions

Performance Analytics for Business Management, Financial Management, and Service Strategy Solutions

Performance Analytics for ITOM Solutions

Performance Analytics for Project Portfolio Management Solutions

Performance Analytics for Security Incident and Vulnerability Response Solutions

Performance Analytics for Service Management Solutions

Performance Analytics for Software Asset Management Solutions

ITSM Dashboard solutions

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