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Differences between homepages and responsive and non-responsive dashboards

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Differences between homepages and responsive and non-responsive dashboards

ServiceNow has three ways to share Report and Performance Analytics visualizations with other users.

Responsive dashboard upgrade considerations

Any user who has a role can create new responsive dashboards, share them with other users, and convert homepages to responsive dashboards.

Note: Responsive dashboard functionality is enabled by default from the New York release. If your instance requires non-responsive dashboard functionality, you can disable responsive dashboards.
Table 1. Compare dashboard types
Responsive dashboards Non-responsive dashboards Homepages
Move and resize widgets Drag to move and resize widgets. Layouts with drop zones, no custom resizing of widgets. Layouts with drop zones, no custom resizing of widgets.
Lazy loading Only visible widgets load. More widgets load as you scroll down. For more information, see Optimize widget rendering time on responsive dashboards. All widgets load when the dashboard is opened which results in slower performance. All widgets load when the homepage is opened which results in slower performance.
Preconfigured layouts Not required. On responsive dashboards, you can resize each widget individually, or apply a quick layout. Required Required
View dashboards / homepages All users Only users with pa_viewer role. All users
Create dashboards / homepages Any user with any role. Only users with pa_admin or pa_power_user roles. Any user with any role can create a homepage, but only admins can share homepages.
Share permissions Dashboard owners can share with users, groups, and roles. The ability of users to share responsive dashboards may be limited by the administrator. For more information, see Responsive dashboard properties.

Users with the pa_admin and pa_power_user roles can share.

Users with the pa_admin and pa_power_user roles can edit and view.

Users with the pa_viewer role can view dashboards that have been shared with them.

Only admins can assign read and write roles.

Dashboard headers

Responsive and non-responsive dashboards have different headers. For example, responsive dashboards have three icons that put the dashboard into edit mode. Non-responsive dashboards have an Edit button that enables you to edit the dashboard's layout.
Dashboard headers
Responsive dashboard header Header of a responsive dashboard.
Non-responsive dashboard header Header of a non-responsive dashboard.
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