||A unique name for the new topic.
||A brief description of the topic.
||A list of key phrases or terms that users enter to
initiate the conversation with the chatbot.
might need to change certain keywords depending on
the goal or purpose of your new topic.
Natural Language Understanding is enabled, this
field is not displayed.
|The Natural Language Understanding model to be
applied to the topic. The model contains the user
utterances associated to the trained intents and
entities that enable your virtual agent to understand
what a user says.
|The intent, when recognized by the virtual agent,
that launches this topic.
||Type of topic, used to identify and group related
topics. For example, setup or small talk topics.
|Resume topic flow
||Switch for enabling or disabling the option for a
user to return to the original conversation after
changing topics during a conversation. Applicable to
keyword or NLU mode.
||A script that defines the conditions that must be met
for running this topic. The regular expression must
evaluate to true.
||The roles that an end user must have to view and run
the topic. Select from the available roles in the Roles
|Live Agent variables
||The Live Agent variables defined in Chat Setup.
Select the variables that provide dynamic context
(information from the Virtual Agent chat) transferred to
a live agent.