Suppress the display of a topic in a Virtual Agent messaging channel by
using a condition script that excludes the topic from a channel.
Roles required:
- virtual_agent_admin and external_app_install_admin or admin
- Administrator for third-party applications
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Navigate to .
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In the Topics page, select the topic for updating or create a new topic.
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In the Condition field on the Topic Properties page,
enter a condition script that identifies the messaging channel (Slack, Microsoft Teams, Workplace, or Facebook Messenger) that
excludes this topic.
See
KB0746323 for an example condition
script that defines the context variables for the messaging channels.
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To save the topic properties, click Save.
Publishing the topic deploys it to the Virtual Agent messaging channels,
except for Virtual Agent channels
that you specified in the topic condition script. A keyword or an intent (if using NLU)
cannot trigger the topic.
