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Configure the IBM Watson Assistant Intent and Entity Integration

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Configure the IBM Watson Assistant Intent and Entity Integration

Use the intents, entities, and utterances defined in IBM Watson Assistant and apply them as an NLU model for your Virtual Agent conversations.

Before you begin

In IBM Watson Assistant:
  • In your workspace, define the intents, entities, and utterances for your NLU model.
  • Locate your workspace credentials and copy the workspace Password, which you must provide when setting your credentials.
Role required: admin

About this task

You can set only one NLU service provider for your instance.

Procedure

  1. Activate the Proxy Agent to the IBM Watson Natural Language Understanding server [com.glide.nlu.ibmwatson.intent.discovery] plugin.
    This plugin installs the connection and authentication records that Virtual Agent uses to interact with IBM Watson Assistant as an NLU provider.
  2. To verify the connection, navigate to Connections & Credentials > Connections, and open the IBM Watson NLU record.
    Example of HTTPs Connection record for IBM Watson NLU
  3. To set the credentials, navigate to Connections & Credentials > Credentials and open the IBM Watson NLU record.
    1. In the Basic Auth Credentials form, enter the Password for your IBM Watson Assistant workspace.
      Example of Basic Auth Credentials form for IBM Watson NLU
    2. Click Update.
  4. To enable NLU in your instance, navigate to Collaboration > Virtual Agent > General Settings and in the NLU Settings tab:
    1. Click Enable NLU in Virtual Agent.
    2. In the NLU service provider dropdown, select IBM Watson - Script.
    3. Click Save.
    IBM Watson Assistant is now the NLU service provider for your instance.
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