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Configure Virtual Agent messaging for messaging apps

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Configure Virtual Agent messaging for messaging apps

Modify messages in the adapter configuration pages for third-party apps to customize the text users see in Virtual Agent conversations.

Before you begin

Role required: virtual_agent_admin or admin

Procedure

  1. Navigate to Collaboration > Virtual Agent > Messaging Apps Integration.
  2. In the Slack, Microsoft Teams, or Workplace by Facebook section, click the down arrow to show a list of installed teams/communities.
    Click the down arrow to show the installed teams/communities in Slack, Microsoft Teams, or Workplace by Facebook.
  3. Click the name of one of the teams/communities to go to the configuration page.
    The Adapter Configuration page for the selected team/community displays with three tabs: Commands, Bot Messages, and System Messages. Each tab displays a list of attribute values and the corresponding description.
  4. Click an attribute value to change that value.
    Note: The messaging integrations do not support customization of the bot avatar.
  5. Press Enter or click the green check icon to save your changes.
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