||A unique name for the topic that reflects its business purpose. This name
appears in the list of topics that users can choose from.
||A brief explanation of the topic purpose and functionality.
[Keyword mode only]
Words or phrases that users enter to trigger the conversation with the virtual
agent. Press Enter after each phrase.
If Natural Language Understanding is enabled, this field is not displayed.
|The Natural Language Understanding model to be applied to the topic. The
model contains the user utterances associated to the trained intents and entities
that enable your virtual agent to understand what a user says.
|The intent, when recognized by the virtual agent, that launches this
||Type of topic, used to identify and group related topics. For example, setup
or small talk topics.
|Resume topic flow
||Switch for enabling or disabling the option for a user to return to the
original conversation after changing topics during a conversation. Applicable to
keyword or NLU mode.
||Expression logic that controls when the topic is available to users. Can
include one or more conditions to control who sees a topic in the Virtual Agent client. If left
blank, the expression is true.
||Roles that an end user must have to view and run the topic. If a topic is
public (available to users, including guest users, who are not authenticated in
ServiceNow), select only
the Public role.
|Live Agent Variables
||The Live Agent
variables defined in Chat Setup. Select the variables that provide dynamic context
(information from the Virtual Agent chat)
transferred from the conversation to a live agent.