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Publish your NLU model

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Publish your NLU model

Publish your model so that its most recent version is active and available for use in other applications that consume NLU.

Before you begin

  • Make sure that the NLU Model Builder - Core plugin, NLU Model Builder plugin, and Predictive Intelligence plugin are all installed and activated.
  • Create an NLU model.
  • Create one or more NLU intents and their associated entities.
  • Train and test your NLU model.
  • Role required: Admin or Delegated Developer role (with permission of All File Types)

About this task

In this example scenario, you've already trained and tested your NLU model. In this example procedure, you're publishing your final version of the model so it's available for use in other ServiceNow applications.


  1. In the Application Explorer, navigate to Natural Language Understanding > NLU Models > NLU for Access Requests.
    NLU for Access Requests is the name you saved in the system when you created your NLU model. See Create an NLU model.
  2. Click Publish.
    The most recent version of your NLU model is active and available for use in other ServiceNow applications, such as Virtual Agent. Publishing also replaces any older versions of the model that are currently in use by those applications.