To create an NLU model, you follow these high-level steps.
- Create a custom application record for your NLU model in Guided Application Creator.
- Use the NLU model builder to create, train, test, save, and publish your NLU
model in ServiceNow
In this first-access scenario, you haven't previously built anything in Studio, so the system directs
you to Guided Application Creator first. After you establish an application record
of your model there, you're redirected back to Studio, where you continue to
build your model iteratively until it's ready for publication.
In this example procedure, you're building an NLU model to help the system understand
human-expressed intent regarding user requests for access to systems, data, roles,
equipment, and other entities.
As you build your NLU model and its component intents, utterances, and entities,
make sure that you click the Train
button so that your update
is validated and captured in the model. See Train and test your NLU model