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Tested devices for the ServiceNow mobile apps

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Tested devices for the ServiceNow mobile apps

ServiceNow® mobile apps have been officially tested on the following devices, although additional devices might work as well. The app requires Madrid or later.

Mobile tested devices

Operating system Tested devices Tested versions
Apple® iPhone®
  • iPhone 6
  • iPhone 7 and 7s
  • iPhone 8 and 8s
  • iPhone X
  • iPhone XS
  • iPhone XS Max
The application is tested on iOS11 and higher. For optimal performance use the latest OS and devices.
Apple® iPad®
  • iPad
  • iPad pro
The application is tested on iOS11 and higher. For optimal performance use the latest OS and devices.
Android
  • Samsung S8 and S8 Edge
  • Samsung S9
  • Samsung S10+
  • Samsung Galaxy Tab A
  • Samsung Galaxy Tab 3
  • Samsung Galaxy Tab S4
  • Samsung Galaxy Tab S5e
  • Xiaomi Mi8
  • Huawei P20
  • Google Pixel 2 and 2 XL
  • Google Pixel 3 and 3a
  • Google Pixel 3 XL and 3a XL
Android tablet is not officially tested.
The application is tested on Lollypop 5.0 and higher. For optimal performance use the latest OS and devices.

Support for ServiceNow Classic

Specific devices and operating systems are supported by the ServiceNow Classic mobile app and by the mobile browser interface.

Table 1. Devices supported by the ServiceNow Classic mobile app interface
Device Supported versions
Apple® iPhone® Version 6.0 and higher of the app for iOS requires iOS 11 and above for all models of iPhone. Previous versions of the app support all models of iPhone running iOS 9 and above.
Apple® iPod® touch Version 6.0 and higher of the app requires iOS 11 and above for all models of iPod. Previous versions of the app support all models of iPod running iOS 9 and above.
Apple® iPad® Version 6.0 and higher of the app requires iOS 11 and above for all models of iPad. Previous versions of the app support all models of iPad running iOS 9 and above.
Apple® watch All models of watch running iOS 2 and above
Android mobile devices All models of Android phone running KitKat (4.4) and above.

Limitations

The platform does not have a native Blackberry or Windows phone app. Use the mobile web experience on these devices.

The mobile apps do not give access to dashboards as dashboards are not optimized for mobile screen sizes. You can access dashboards on a tablet using the standard web interface.

Devices supported by the mobile browser interface

Device Supported versions
Apple iPhone® All models of iPhone running iOS 7 and above. Safari is supported.
Apple® iPod® All models of iPod running iOS 7 and above. Safari is supported.
Apple® iPad® All models of iPad® running iOS 9 and above are supported. Safari® is supported.
Android Android version 4.0/Ice Cream Sandwich and above. Use the latest available version of Chrome to access the mobile browser interface on Android devices. Native browsers and older versions of Chrome support major interface functionality, but have some known issues.
Android tablet Any Android tablet running 4.4 (KitKat) and above with the latest available version of Chrome. Native browsers and older versions of Chrome support major tablet interface functionality, but have some known issues. Tablet UI is optimized for the iPad form factor and resolution. Not all Android tablets have the same form factor and resolution. Gesture-based zoom functionality is not supported.
BlackBerry® All Blackberry devices running Blackberry 10 and above. Some configuration is required.

In UI16, browsers on a tablet use the same interface as the desktop browser. Mobile browsers do not support the UI16 interface. Instead they use the same interface as the ServiceNow Classic mobile app.

Note: Do not use the mobile interface on a desktop browser except for testing purposes.

Mobile browser limitations

The iOS version of Firefox does not support ServiceNow Community or other Service Portal-based pages.

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