Use the following information to ensure that your mobile devices and operating systems are ready to use ServiceNow mobile apps.

Operating system version support

ServiceNow supports the latest two versions of Apple iOS, and the latest four versions of Google Android. ServiceNow reserves the right to further re-evaluate support based on OS capabilities and the product development roadmap.

Supported operating system and instance versions

Use this table to find the minimum iOS and Android versions necessary to use ServiceNow mobile apps.

Table 1. Supported operating system versions by app version
ServiceNow mobile app versionMinimum iOS versionMinimum Android versionMaximum Instance versionMinimum Instance version
6.x iOS 11 5.0 Lollipop Madrid Madrid
7.x iOS 11 5.0 Lollipop Madrid Madrid
8.x iOS 11 5.0 Lollipop New York Madrid
9.x iOS 12 5.0 Lollipop Orlando Madrid
10.x iOS 12 6.0 Marshmallow Paris Madrid
11.x iOS 13 7.0 Nougat Quebec Madrid
12.x - 12.4 iOS 13 7.0 Nougat Rome Madrid
12.5 + iOS 13 8.0 Oreo Rome Madrid
13.0 iOS 13 8.0 Oreo San Diego Madrid
13.1 - 13.x iOS 14 8.0 Oreo San Diego Madrid
14.x iOS 14 8.0 Oreo Tokyo Madrid
15.0 - 15.2 iOS 14 8.0 Oreo Utah Madrid
15.3 - 15.5 iOS 14 9.0 Pie Utah Madrid
15.6 iOS 15 9.0 Pie Utah Madrid
16.x iOS 15 9.0 Pie Vancouver Madrid
17.x iOS 16 10.0 Quince Tart Washington DC Rome
18.0 - 18.3 iOS 16 10.0 Quince Tart Xanadu Rome
18.4 + iOS 17 10.0 Quince Tart Xanadu Rome
19.0 iOS 17 11.0 Red Velvet Cake Yokohama Utah
19.1.0 iOS 17 11.0 Red Velvet Cake Yokohama Utah
19.2.0 iOS 17 11.0 Red Velvet Cake Yokohama Utah
19.3.0 iOS 17 11.0 Red Velvet Cake Yokohama Utah
Note:

The latest mobile apps are backward compatible and can be connected to any instance version. However, the mobile apps are not forward compatible. For example, the 8.x client should only be used in New York and earlier instances. Avoid experience issues or crashes by following these maximum instance version guidelines.

Beginning with ServiceNow® mobile app version 18.0, the ServiceNow platform no longer supports the Intel® x86 architecture for Android devices. The Intel® x86_64 architecture is currently still supported.

Mobile tested devices

ServiceNow® mobile apps have been officially tested on the following devices, although additional devices might work as well. ServiceNow® mobile apps require the Madrid release of ServiceNow or later.

Operating systemTested devices
Apple ® iPhone ®
  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone 12
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone SE
  • iPhone 14
  • iPhone 14 Pro
  • iPhone 14 Pro Max
  • iPhone 14 Plus
  • iPhone 15 Pro
  • iPhone 15 Pro Max
  • iPhone 16 Pro
  • iPhone 16 Pro Max
Apple ® iPad ®
  • iPad
  • iPad mini (5th gen)
  • iPad Pro (2nd gen)
  • iPad Pro (4nd gen)
  • iPad Mini 5
  • iPad Air 10.5 (3rd Generation)
  • iPad 7.9" (5th Generation)
  • iPad 9.7"
  • iPad 10.2"
  • iPad Pro 11" (2nd Generation)
  • iPad Pro 12.9" (4th Generation)
Android ™
  • Huawei P20
  • OnePlus 8 Pro
  • Samsung Galaxy Note10
  • Samsung S10 and S10+
  • Samsung S20 and S20+
  • Samsung S20 Ultra 5G
  • Samsung Galaxy Z Flip
  • Google Pixel 3 and 3a
  • Google Pixel 3 XL and 3a XL
  • Google Pixel 4
  • Google Pixel 4 XL
  • Google Pixel 5
  • Google Pixel 6
  • Google Pixel 6 Pro
  • Google Pixel 7
  • Google Pixel 7 Pro
  • Xiaomi Mi 8
  • Zebra TC51
Important:
  • Android tablet is not officially tested.
  • The minimum recommended RAM for Android devices is 8GB.
Apple Vision Pro™ A beta version of the ServiceNow Mobile Agent (version 17.5) is available on the Apple Vision Pro App Store. For more information, contact your ServiceNow representative.