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    Home New York Mobile Configuration and Navigation Mobile configuration and navigation Tested devices and supported versions for ServiceNow mobile apps

    Tested devices and supported versions for ServiceNow mobile apps

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    Tested devices and supported versions for ServiceNow mobile apps

    Use the following information to ensure that your mobile devices and operating systems are ready to use ServiceNow mobile apps.

    Operating system version support

    ServiceNow supports latest two versions of Apple iOS, and the latest four versions of Google Android. ServiceNow reserves the right to further reevaluate support based on OS capabilities and the product development roadmap.

    Supported operating system and instance versions

    Use this table to find the minimum iOS and Android versions necessary to use ServiceNow mobile apps.

    Table 1. Supported operating system versions by app version
    ServiceNow mobile app version Minimum iOS version Minimum Android version Maximum Instance version
    6.x iOS 11 5.0 Lollipop Madrid
    7.x iOS 11 5.0 Lollipop Madrid
    8.x iOS 11 5.0 Lollipop New York
    9.x iOS 12 5.0 Lollipop Orlando
    10.x iOS 12 6.0 Marshmallow Paris
    11.x iOS 13 7.0 Nougat Quebec
    Note:

    The latest mobile apps are backward compatible and can be connected to any instance version. However, the mobile apps are not forward compatible. For example, the 8.x client should only be used in New York and earlier instances. Avoid experience issues or crashes by following these maximum instance version guidelines.

    Mobile tested devices

    ServiceNow® mobile apps have been officially tested on the following devices, although additional devices might work as well. ServiceNow® mobile apps require the Madrid release of ServiceNow or later.

    Operating system Tested devices
    Apple® iPhone®
    • iPhone 6
    • iPhone 7 and 7s
    • iPhone 8 and 8s
    • iPhone X
    • iPhone XS
    • iPhone XS Max
    • iPhone 11
    Apple® iPad®
    • iPad
    • iPad pro
    Android™
    • Samsung S8 and S8 Edge
    • Samsung S9
    • Samsung S10+
    • Samsung Galaxy Tab A
    • Samsung Galaxy Tab 3
    • Samsung Galaxy Tab S4
    • Samsung Galaxy Tab S5e
    • Xiaomi Mi8
    • Huawei P20
    • Google Pixel 2 and 2 XL
    • Google Pixel 3 and 3a
    • Google Pixel 3 XL and 3a XL
    • Pixel 4
    Android tablet is not officially tested.

    Support for ServiceNow Classic

    Specific devices and operating systems are supported by the ServiceNow Classic mobile app and by the mobile browser interface.

    Table 2. Devices supported by the ServiceNow Classic mobile app interface
    Device Supported versions
    Apple® iPhone® Version 6.0 and higher of the app for iOS requires iOS 11 and above for all models of iPhone. Previous versions of the app support all models of iPhone running iOS 9 and above.
    Apple® iPod® touch Version 6.0 and higher of the app requires iOS 11 and above for all models of iPod. Previous versions of the app support all models of iPod running iOS 9 and above.
    Apple® iPad® Version 6.0 and higher of the app requires iOS 11 and above for all models of iPad. Previous versions of the app support all models of iPad running iOS 9 and above.
    Apple® watch All models of watch running iOS 2 and above
    Android™ mobile devices All models of Android phone running KitKat (4.4) and above.

    Limitations

    The platform does not have a native Blackberry or Windows phone app. Use the mobile web experience on these devices.

    The mobile apps do not give access to dashboards as dashboards are not optimized for mobile screen sizes. You can access dashboards on a tablet using the standard web interface.

    Devices supported by the mobile browser interface

    Device Supported versions
    Apple iPhone® All models of iPhone running iOS 7 and above. Safari is supported.
    Apple® iPod® All models of iPod running iOS 7 and above. Safari is supported.
    Apple® iPad® All models of iPad® running iOS 9 and above are supported. Safari® is supported.
    Android™ Android version 4.0/Ice Cream Sandwich and above. Use the latest available version of Chrome to access the mobile browser interface on Android devices. Native browsers and older versions of Chrome support major interface functionality, but have some known issues.
    Android™ tablet Any Android tablet running 4.4 (KitKat) and above with the latest available version of Chrome™. Native browsers and older versions of Chrome support major tablet interface functionality, but have some known issues. Tablet UI is optimized for the iPad form factor and resolution. Not all Android tablets have the same form factor and resolution. Gesture-based zoom functionality is not supported.
    BlackBerry® All Blackberry devices running Blackberry 10 and above. Some configuration is required.

    In UI16, browsers on a tablet use the same interface as the desktop browser. Mobile browsers do not support the UI16 interface. Instead they use the same interface as the ServiceNow Classic mobile app.

    Note: Do not use the mobile interface on a desktop browser except for testing purposes.

    Mobile browser limitations

    The iOS version of Firefox does not support Now Community or other Service Portal-based pages.

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    Release version
    Choose your release version

      Tested devices and supported versions for ServiceNow mobile apps

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Tested devices and supported versions for ServiceNow mobile apps

      Use the following information to ensure that your mobile devices and operating systems are ready to use ServiceNow mobile apps.

      Operating system version support

      ServiceNow supports latest two versions of Apple iOS, and the latest four versions of Google Android. ServiceNow reserves the right to further reevaluate support based on OS capabilities and the product development roadmap.

      Supported operating system and instance versions

      Use this table to find the minimum iOS and Android versions necessary to use ServiceNow mobile apps.

      Table 1. Supported operating system versions by app version
      ServiceNow mobile app version Minimum iOS version Minimum Android version Maximum Instance version
      6.x iOS 11 5.0 Lollipop Madrid
      7.x iOS 11 5.0 Lollipop Madrid
      8.x iOS 11 5.0 Lollipop New York
      9.x iOS 12 5.0 Lollipop Orlando
      10.x iOS 12 6.0 Marshmallow Paris
      11.x iOS 13 7.0 Nougat Quebec
      Note:

      The latest mobile apps are backward compatible and can be connected to any instance version. However, the mobile apps are not forward compatible. For example, the 8.x client should only be used in New York and earlier instances. Avoid experience issues or crashes by following these maximum instance version guidelines.

      Mobile tested devices

      ServiceNow® mobile apps have been officially tested on the following devices, although additional devices might work as well. ServiceNow® mobile apps require the Madrid release of ServiceNow or later.

      Operating system Tested devices
      Apple® iPhone®
      • iPhone 6
      • iPhone 7 and 7s
      • iPhone 8 and 8s
      • iPhone X
      • iPhone XS
      • iPhone XS Max
      • iPhone 11
      Apple® iPad®
      • iPad
      • iPad pro
      Android™
      • Samsung S8 and S8 Edge
      • Samsung S9
      • Samsung S10+
      • Samsung Galaxy Tab A
      • Samsung Galaxy Tab 3
      • Samsung Galaxy Tab S4
      • Samsung Galaxy Tab S5e
      • Xiaomi Mi8
      • Huawei P20
      • Google Pixel 2 and 2 XL
      • Google Pixel 3 and 3a
      • Google Pixel 3 XL and 3a XL
      • Pixel 4
      Android tablet is not officially tested.

      Support for ServiceNow Classic

      Specific devices and operating systems are supported by the ServiceNow Classic mobile app and by the mobile browser interface.

      Table 2. Devices supported by the ServiceNow Classic mobile app interface
      Device Supported versions
      Apple® iPhone® Version 6.0 and higher of the app for iOS requires iOS 11 and above for all models of iPhone. Previous versions of the app support all models of iPhone running iOS 9 and above.
      Apple® iPod® touch Version 6.0 and higher of the app requires iOS 11 and above for all models of iPod. Previous versions of the app support all models of iPod running iOS 9 and above.
      Apple® iPad® Version 6.0 and higher of the app requires iOS 11 and above for all models of iPad. Previous versions of the app support all models of iPad running iOS 9 and above.
      Apple® watch All models of watch running iOS 2 and above
      Android™ mobile devices All models of Android phone running KitKat (4.4) and above.

      Limitations

      The platform does not have a native Blackberry or Windows phone app. Use the mobile web experience on these devices.

      The mobile apps do not give access to dashboards as dashboards are not optimized for mobile screen sizes. You can access dashboards on a tablet using the standard web interface.

      Devices supported by the mobile browser interface

      Device Supported versions
      Apple iPhone® All models of iPhone running iOS 7 and above. Safari is supported.
      Apple® iPod® All models of iPod running iOS 7 and above. Safari is supported.
      Apple® iPad® All models of iPad® running iOS 9 and above are supported. Safari® is supported.
      Android™ Android version 4.0/Ice Cream Sandwich and above. Use the latest available version of Chrome to access the mobile browser interface on Android devices. Native browsers and older versions of Chrome support major interface functionality, but have some known issues.
      Android™ tablet Any Android tablet running 4.4 (KitKat) and above with the latest available version of Chrome™. Native browsers and older versions of Chrome support major tablet interface functionality, but have some known issues. Tablet UI is optimized for the iPad form factor and resolution. Not all Android tablets have the same form factor and resolution. Gesture-based zoom functionality is not supported.
      BlackBerry® All Blackberry devices running Blackberry 10 and above. Some configuration is required.

      In UI16, browsers on a tablet use the same interface as the desktop browser. Mobile browsers do not support the UI16 interface. Instead they use the same interface as the ServiceNow Classic mobile app.

      Note: Do not use the mobile interface on a desktop browser except for testing purposes.

      Mobile browser limitations

      The iOS version of Firefox does not support Now Community or other Service Portal-based pages.

      Tags:

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