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Tested devices and supported versions for ServiceNow mobile apps

The New York release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.

Tested devices and supported versions for ServiceNow mobile apps

Use the following information to ensure that your mobile devices and operating systems are ready to use ServiceNow mobile apps.

Operating system version support

ServiceNow supports latest two versions of Apple iOS, and the latest four versions of Google Android. ServiceNow reserves the right to further reevaluate support based on OS capabilities and the product development roadmap.

Supported operating system and instance versions

Use this table to find the minimum iOS and Android versions necessary to use ServiceNow mobile apps.

Table 1. Supported operating system versions by app version
ServiceNow mobile app version	Minimum iOS version	Minimum Android version	Maximum Instance version
6.x	iOS 11	5.0 Lollipop	Madrid
7.x	iOS 11	5.0 Lollipop	Madrid
8.x	iOS 11	5.0 Lollipop	New York
9.x	iOS 12	5.0 Lollipop	Orlando
10.x	iOS 12	6.0 Marshmallow	Paris
11.x	iOS 13	7.0 Nougat	Quebec

Note:

The latest mobile apps are backward compatible and can be connected to any instance version. However, the mobile apps are not forward compatible. For example, the 8.x client should only be used in New York and earlier instances. Avoid experience issues or crashes by following these maximum instance version guidelines.

Mobile tested devices

ServiceNow® mobile apps have been officially tested on the following devices, although additional devices might work as well. ServiceNow® mobile apps require the Madrid release of ServiceNow or later.


Operating system	Tested devices
Apple® iPhone®	iPhone 7 iPhone 8 and 8 Plus iPhone XR iPhone XS iPhone XS Max iPhone 11 iPhone 11 Pro iPhone 11 Pro Max
Apple® iPad®	iPad iPad mini (5th gen) iPad Pro (2nd gen iPad Pro (4nd gen
Android™	Asus ZenPad 3S 10 Huawei P20 OnePlus 8 Pro Samsung S8 and S8 Edge Samsung S9 Samsung Galaxy Note10 Samsung S10 and S10+ Samsung S20 and S20+ Samsung S20 Ultra 5G Samsung Galaxy Tab A Samsung Galaxy Tab 3 Samsung Galaxy Tab S5e Samsung Galaxy Z Flip Google Pixel 2 and 2 XL Google Pixel 3 and 3a Google Pixel 3 XL and 3a XL Google Pixel 4 Google Pixel 4 XL Google Pixel 5 Xiaomi Mi 8 Zebra TC51 Android tablet is not officially tested.

Support for ServiceNow Classic

Specific devices and operating systems are supported by the ServiceNow Classic mobile app and by the mobile browser interface.

Table 2. Devices supported by the ServiceNow Classic mobile app interface
Device	Supported versions
Apple® iPhone®	Version 6.0 and higher of the app for iOS requires iOS 11 and above for all models of iPhone. Previous versions of the app support all models of iPhone running iOS 9 and above.
Apple® iPod® touch	Version 6.0 and higher of the app requires iOS 11 and above for all models of iPod. Previous versions of the app support all models of iPod running iOS 9 and above.
Apple® iPad®	Version 6.0 and higher of the app requires iOS 11 and above for all models of iPad. Previous versions of the app support all models of iPad running iOS 9 and above.
Apple® watch	All models of watch running iOS 2 and above
Android™ mobile devices	All models of Android phone running KitKat (4.4) and above.

Limitations

The platform does not have a native Blackberry or Windows phone app. Use the mobile web experience on these devices.

The mobile apps do not give access to dashboards as dashboards are not optimized for mobile screen sizes. You can access dashboards on a tablet using the standard web interface.

Devices supported by the mobile browser interface


Device	Supported versions
Apple iPhone®	All models of iPhone running iOS 7 and above. Safari is supported.
Apple® iPod®	All models of iPod running iOS 7 and above. Safari is supported.
Apple® iPad®	All models of iPad® running iOS 9 and above are supported. Safari® is supported.
Android™	Android version 4.0/Ice Cream Sandwich and above. Use the latest available version of Chrome to access the mobile browser interface on Android devices. Native browsers and older versions of Chrome support major interface functionality, but have some known issues.
Android™ tablet	Any Android tablet running 4.4 (KitKat) and above with the latest available version of Chrome™. Native browsers and older versions of Chrome support major tablet interface functionality, but have some known issues. Tablet UI is optimized for the iPad form factor and resolution. Not all Android tablets have the same form factor and resolution. Gesture-based zoom functionality is not supported.
BlackBerry®	All Blackberry devices running Blackberry 10 and above. Some configuration is required.

In UI16, browsers on a tablet use the same interface as the desktop browser. Mobile browsers do not support the UI16 interface. Instead they use the same interface as the ServiceNow Classic mobile app.

Note: Do not use the mobile interface on a desktop browser except for testing purposes.

Mobile browser limitations

The iOS version of Firefox does not support Now Community or other Service Portal-based pages.

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Tested devices and supported versions for ServiceNow mobile apps

The New York release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.

Tested devices and supported versions for ServiceNow mobile apps

Use the following information to ensure that your mobile devices and operating systems are ready to use ServiceNow mobile apps.

Operating system version support

Supported operating system and instance versions

Use this table to find the minimum iOS and Android versions necessary to use ServiceNow mobile apps.

Table 1. Supported operating system versions by app version
ServiceNow mobile app version	Minimum iOS version	Minimum Android version	Maximum Instance version
6.x	iOS 11	5.0 Lollipop	Madrid
7.x	iOS 11	5.0 Lollipop	Madrid
8.x	iOS 11	5.0 Lollipop	New York
9.x	iOS 12	5.0 Lollipop	Orlando
10.x	iOS 12	6.0 Marshmallow	Paris
11.x	iOS 13	7.0 Nougat	Quebec

Note:

Mobile tested devices


Operating system	Tested devices
Apple® iPhone®	iPhone 7 iPhone 8 and 8 Plus iPhone XR iPhone XS iPhone XS Max iPhone 11 iPhone 11 Pro iPhone 11 Pro Max
Apple® iPad®	iPad iPad mini (5th gen) iPad Pro (2nd gen iPad Pro (4nd gen
Android™	Asus ZenPad 3S 10 Huawei P20 OnePlus 8 Pro Samsung S8 and S8 Edge Samsung S9 Samsung Galaxy Note10 Samsung S10 and S10+ Samsung S20 and S20+ Samsung S20 Ultra 5G Samsung Galaxy Tab A Samsung Galaxy Tab 3 Samsung Galaxy Tab S5e Samsung Galaxy Z Flip Google Pixel 2 and 2 XL Google Pixel 3 and 3a Google Pixel 3 XL and 3a XL Google Pixel 4 Google Pixel 4 XL Google Pixel 5 Xiaomi Mi 8 Zebra TC51 Android tablet is not officially tested.

Support for ServiceNow Classic

Specific devices and operating systems are supported by the ServiceNow Classic mobile app and by the mobile browser interface.

Table 2. Devices supported by the ServiceNow Classic mobile app interface
Device	Supported versions
Apple® iPhone®	Version 6.0 and higher of the app for iOS requires iOS 11 and above for all models of iPhone. Previous versions of the app support all models of iPhone running iOS 9 and above.
Apple® iPod® touch	Version 6.0 and higher of the app requires iOS 11 and above for all models of iPod. Previous versions of the app support all models of iPod running iOS 9 and above.
Apple® iPad®	Version 6.0 and higher of the app requires iOS 11 and above for all models of iPad. Previous versions of the app support all models of iPad running iOS 9 and above.
Apple® watch	All models of watch running iOS 2 and above
Android™ mobile devices	All models of Android phone running KitKat (4.4) and above.

Limitations

The platform does not have a native Blackberry or Windows phone app. Use the mobile web experience on these devices.

The mobile apps do not give access to dashboards as dashboards are not optimized for mobile screen sizes. You can access dashboards on a tablet using the standard web interface.

Devices supported by the mobile browser interface


Device	Supported versions
Apple iPhone®	All models of iPhone running iOS 7 and above. Safari is supported.
Apple® iPod®	All models of iPod running iOS 7 and above. Safari is supported.
Apple® iPad®	All models of iPad® running iOS 9 and above are supported. Safari® is supported.
Android™	Android version 4.0/Ice Cream Sandwich and above. Use the latest available version of Chrome to access the mobile browser interface on Android devices. Native browsers and older versions of Chrome support major interface functionality, but have some known issues.
Android™ tablet	Any Android tablet running 4.4 (KitKat) and above with the latest available version of Chrome™. Native browsers and older versions of Chrome support major tablet interface functionality, but have some known issues. Tablet UI is optimized for the iPad form factor and resolution. Not all Android tablets have the same form factor and resolution. Gesture-based zoom functionality is not supported.
BlackBerry®	All Blackberry devices running Blackberry 10 and above. Some configuration is required.

Note: Do not use the mobile interface on a desktop browser except for testing purposes.

Mobile browser limitations

The iOS version of Firefox does not support Now Community or other Service Portal-based pages.

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Tested devices and supported versions for ServiceNow mobile apps

Tested devices and supported versions for ServiceNow mobile apps

Operating system version support

Supported operating system and instance versions

Mobile tested devices

Support for ServiceNow Classic

Limitations

Devices supported by the mobile browser interface

Mobile browser limitations

On this page

Tested devices and supported versions for ServiceNow mobile apps

Tested devices and supported versions for ServiceNow mobile apps

Operating system version support

Supported operating system and instance versions

Mobile tested devices

Support for ServiceNow Classic

Limitations

Devices supported by the mobile browser interface

Mobile browser limitations

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