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Mobile push notifications

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Mobile push notifications

Both administrators and users need to do some configuration to set up push notifications in the mobile app.

To set up push notifications for the mobile app, you must perform the following steps:
  • In Studio, create an app and an applet to apply a push notification to.
  • In the platform, configure the push notification message and the push notification.
Note: Push notifications are not supported on on-premise instances.

Push notifications structure

Diagram showing how an admin first sets up push notifications in an instance and then in an app. Then users configure it on their device.

Push notification layout

A layout of a push notification determines the information that displays in the mobile app. This layout is defined in a JSON payload within the Push Notification Message Contexts [sys_push_notif_msg_content] record. The layout defines the following properties, as shown in the example image:
  • Status
  • Identifier
  • Description
Push notification layout

To see an example of a JSON payload that is used to configure a notification, see Set up push notifications for the mobile app.