As an administrator, you can activate geolocation tracking for your ServiceNow® ServiceNow Agent app users by installing the Geolocation plugin (com.snc.geolocation). Complete other geolocation tracking tasks to finalize the configuration.

When you activate the Geolocation plugin, the system automatically adds the Geolocation tracked check box to the User form.

Once this permission is granted, users are prompted to enable location tracking on their device the first time they access it.

To complete the remaining geolocation tracking configuration tasks, see Geolocation