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    Home New York Mobile Configuration and Navigation Mobile configuration and navigation Now Mobile app Use the Now Mobile app Report an issue with an asset

    Report an issue with an asset

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Report an issue with an asset

    If you're experiencing a problem with one of your company assets, for example your computer or phone, you can create an incident and report it to your IT department.

    Procedure

    1. Tap Services in the navigation bar.
    2. Under My Stuff, tap My Locker.
    3. In the list of assets, tap the asset that you're experiencing problems with.
    4. Tap Report Issue.
      Report an issue with an asset.
    5. Describe your issue and set the urgency. A high urgency issue means that you need help on the same day.
    6. Tap the send icon.

    Result

    An incident is created and submitted to your IT department.

    What to do next

    You can track the status of a request or ask for an update by visiting My Requests in the Services navigation tab.

    Tags:

    Feedback
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    Release version
    Choose your release version

      Report an issue with an asset

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Report an issue with an asset

      If you're experiencing a problem with one of your company assets, for example your computer or phone, you can create an incident and report it to your IT department.

      Procedure

      1. Tap Services in the navigation bar.
      2. Under My Stuff, tap My Locker.
      3. In the list of assets, tap the asset that you're experiencing problems with.
      4. Tap Report Issue.
        Report an issue with an asset.
      5. Describe your issue and set the urgency. A high urgency issue means that you need help on the same day.
      6. Tap the send icon.

      Result

      An incident is created and submitted to your IT department.

      What to do next

      You can track the status of a request or ask for an update by visiting My Requests in the Services navigation tab.

      Tags:

      Feedback

          Share this page

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