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Report an issue with an asset

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Report an issue with an asset

If you're experiencing a problem with one of your company assets, for example your computer or phone, you can create an incident and report it to your IT department.

Procedure

  1. Tap Services in the navigation bar.
  2. Under My Stuff, tap My Locker.
  3. In the list of assets, tap the asset that you're experiencing problems with.
  4. Tap Report Issue.
    Report an issue with an asset.
  5. Describe your issue and set the urgency. A high urgency issue means that you need help on the same day.
  6. Tap the send icon.

Result

An incident is created and submitted to your IT department.

What to do next

You can track the status of a request or ask for an update by visiting My Requests in the Services navigation tab.
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