Contents Mobile configuration and navigation Previous Topic Next Topic Now Mobile app Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Now Mobile app Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app. A user can use the Now Mobile app to do these tasks: Submit and view requests and issues Submit approvals Edit their profile View a personalized home page View and complete tasks Upload images and attachments to ServiceNow records Search people, knowledge articles, and catalog items Sign documents Take surveys Request help from Agent Chat View Services Your users can easily request help, view items that belong to them, or browse services. Service Catalog Integrate the application with a service catalog so that your users can submit issues and request items. By default, the application uses the base system catalog. Agent Chat Your users can request help from the quick actions menu when the Agent Chat [com.glide.interaction.awa] plugin is activated. Agent Chat is available in the Now Mobile app Virtual Agent With ServiceNow® Virtual Agent, your users can interact with a virtual or live agent through the Now Mobile app. Virtual Agent is a platform for providing user assistance through conversations within a messaging interface. For more detail on Virtual agent, see Virtual Agent View assets and report an issue Your users can view the computers, mobile devices, and other company items that they're using. If something's not working properly, they can easily report an issue from the item record. Track the status of a request Your users can find and track their requests using the Services tab. Configure a table and filter to specify which records appear to the user. For example, add a filter to display records that are opened by the user from the Problem table. View resources Integrate the application with a knowledge base to enable users to find answers and view company resources. By default, the application uses the IT knowledge base. View and complete tasks Users can view items that are assigned to them and complete their tasks. By default, My Tasks show the user things that they need to approve from the Requests [sc_request] and Requested Items [sc_req_item] tables. Other applications, for example HR Service Delivery, might include other types of tasks. Native application features Use built-in features on your mobile device to perform certain actions in the Now Mobile app. For example, upload photos to the app using your mobile device's photo application. The Now Mobile app uses your mobile device's photo, phone, keyboard, messaging, and email applications. Activate the Now Mobile appActivate the ServiceNow NowMobile App Screens and Applet Launcher plugin (com.glide.mobile-employee) for your users so that they can access your instance from their mobile devices.Administer the Now Mobile appConfigure options for the Now Mobile app. For example, you can link the app with a service catalog and knowledge base, personalize the greeting for the home page, and specify which records appear under My Requests.Use the Now Mobile appSubmit incidents and requests, manage your laptops and phones, and access company resources anywhere using the Now Mobile app. On this page Send Feedback Previous Topic Next Topic
Now Mobile app Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app. A user can use the Now Mobile app to do these tasks: Submit and view requests and issues Submit approvals Edit their profile View a personalized home page View and complete tasks Upload images and attachments to ServiceNow records Search people, knowledge articles, and catalog items Sign documents Take surveys Request help from Agent Chat View Services Your users can easily request help, view items that belong to them, or browse services. Service Catalog Integrate the application with a service catalog so that your users can submit issues and request items. By default, the application uses the base system catalog. Agent Chat Your users can request help from the quick actions menu when the Agent Chat [com.glide.interaction.awa] plugin is activated. Agent Chat is available in the Now Mobile app Virtual Agent With ServiceNow® Virtual Agent, your users can interact with a virtual or live agent through the Now Mobile app. Virtual Agent is a platform for providing user assistance through conversations within a messaging interface. For more detail on Virtual agent, see Virtual Agent View assets and report an issue Your users can view the computers, mobile devices, and other company items that they're using. If something's not working properly, they can easily report an issue from the item record. Track the status of a request Your users can find and track their requests using the Services tab. Configure a table and filter to specify which records appear to the user. For example, add a filter to display records that are opened by the user from the Problem table. View resources Integrate the application with a knowledge base to enable users to find answers and view company resources. By default, the application uses the IT knowledge base. View and complete tasks Users can view items that are assigned to them and complete their tasks. By default, My Tasks show the user things that they need to approve from the Requests [sc_request] and Requested Items [sc_req_item] tables. Other applications, for example HR Service Delivery, might include other types of tasks. Native application features Use built-in features on your mobile device to perform certain actions in the Now Mobile app. For example, upload photos to the app using your mobile device's photo application. The Now Mobile app uses your mobile device's photo, phone, keyboard, messaging, and email applications. Activate the Now Mobile appActivate the ServiceNow NowMobile App Screens and Applet Launcher plugin (com.glide.mobile-employee) for your users so that they can access your instance from their mobile devices.Administer the Now Mobile appConfigure options for the Now Mobile app. For example, you can link the app with a service catalog and knowledge base, personalize the greeting for the home page, and specify which records appear under My Requests.Use the Now Mobile appSubmit incidents and requests, manage your laptops and phones, and access company resources anywhere using the Now Mobile app.
Now Mobile app Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app. A user can use the Now Mobile app to do these tasks: Submit and view requests and issues Submit approvals Edit their profile View a personalized home page View and complete tasks Upload images and attachments to ServiceNow records Search people, knowledge articles, and catalog items Sign documents Take surveys Request help from Agent Chat View Services Your users can easily request help, view items that belong to them, or browse services. Service Catalog Integrate the application with a service catalog so that your users can submit issues and request items. By default, the application uses the base system catalog. Agent Chat Your users can request help from the quick actions menu when the Agent Chat [com.glide.interaction.awa] plugin is activated. Agent Chat is available in the Now Mobile app Virtual Agent With ServiceNow® Virtual Agent, your users can interact with a virtual or live agent through the Now Mobile app. Virtual Agent is a platform for providing user assistance through conversations within a messaging interface. For more detail on Virtual agent, see Virtual Agent View assets and report an issue Your users can view the computers, mobile devices, and other company items that they're using. If something's not working properly, they can easily report an issue from the item record. Track the status of a request Your users can find and track their requests using the Services tab. Configure a table and filter to specify which records appear to the user. For example, add a filter to display records that are opened by the user from the Problem table. View resources Integrate the application with a knowledge base to enable users to find answers and view company resources. By default, the application uses the IT knowledge base. View and complete tasks Users can view items that are assigned to them and complete their tasks. By default, My Tasks show the user things that they need to approve from the Requests [sc_request] and Requested Items [sc_req_item] tables. Other applications, for example HR Service Delivery, might include other types of tasks. Native application features Use built-in features on your mobile device to perform certain actions in the Now Mobile app. For example, upload photos to the app using your mobile device's photo application. The Now Mobile app uses your mobile device's photo, phone, keyboard, messaging, and email applications. Activate the Now Mobile appActivate the ServiceNow NowMobile App Screens and Applet Launcher plugin (com.glide.mobile-employee) for your users so that they can access your instance from their mobile devices.Administer the Now Mobile appConfigure options for the Now Mobile app. For example, you can link the app with a service catalog and knowledge base, personalize the greeting for the home page, and specify which records appear under My Requests.Use the Now Mobile appSubmit incidents and requests, manage your laptops and phones, and access company resources anywhere using the Now Mobile app.
