Service Catalog

Integrate the application with a service catalog so that your users can submit issues and request items. By default, the application uses the base system catalog.

Agent Chat

Your users can request help from the quick actions menu when the Agent Chat [com.glide.interaction.awa] plugin is activated. Agent Chat is available in the Now Mobile app

Virtual Agent

With ServiceNow® Virtual Agent, your users can interact with a virtual or live agent through the Now Mobile app. Virtual Agent is a platform for providing user assistance through conversations within a messaging interface. For more detail on Virtual agent, see Virtual Agent

Your users can view the computers, mobile devices, and other company items that they're using. If something's not working properly, they can easily report an issue from the item record.

Your users can find and track their requests using the Services tab. Configure a table and filter to specify which records appear to the user. For example, add a filter to display records that are opened by the user from the Problem table.

Integrate the application with a knowledge base to enable users to find answers and view company resources. By default, the application uses the IT knowledge base.

Users can view items that are assigned to them and complete their tasks. By default, My Tasks show the user things that they need to approve from the Requests [sc_request] and Requested Items [sc_req_item] tables. Other applications, for example HR Service Delivery, might include other types of tasks.