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Now Mobile app

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Now Mobile app

Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.

Now Mobile app homepage.

A user can use the Now Mobile app to do these tasks:

  • Submit and view requests and issues
  • Submit approvals
  • Edit their profile
  • View a personalized home page
  • View and complete tasks
  • Upload images and attachments to ServiceNow records
  • Search people, knowledge articles, and catalog items
  • Sign documents
  • Take surveys
  • Request help from Agent Chat

View Services

Your users can easily request help, view items that belong to them, or browse services.

Service Catalog

Integrate the application with a service catalog so that your users can submit issues and request items. By default, the application uses the base system catalog.

Agent Chat

Your users can request help from the quick actions menu when the Agent Chat [com.glide.interaction.awa] plugin is activated. Agent Chat is available in the Now Mobile app

Virtual Agent
With ServiceNow® Virtual Agent, your users can interact with a virtual or live agent through the Now Mobile app. Virtual Agent is a platform for providing user assistance through conversations within a messaging interface. For more detail on Virtual agent, see Virtual Agent

My Requests page

View assets and report an issue

View an asset and report an issue.

Your users can view the computers, mobile devices, and other company items that they're using. If something's not working properly, they can easily report an issue from the item record.

Track the status of a request

Your users can find and track their requests using the Services tab. Configure a table and filter to specify which records appear to the user. For example, add a filter to display records that are opened by the user from the Problem table.

List of user requests.

View resources

View knowledge articles.

Integrate the application with a knowledge base to enable users to find answers and view company resources. By default, the application uses the IT knowledge base.

View and complete tasks

Users can view items that are assigned to them and complete their tasks. By default, My Tasks show the user things that they need to approve from the Requests [sc_request] and Requested Items [sc_req_item] tables. Other applications, for example HR Service Delivery, might include other types of tasks.

List of tasks.

Native application features

Use built-in features on your mobile device to perform certain actions in the Now Mobile app. For example, upload photos to the app using your mobile device's photo application. The Now Mobile app uses your mobile device's photo, phone, keyboard, messaging, and email applications.