Installed with Walk-up Experience

Several types of components are installed with activation of the Walk-up Experience plugin, including tables and user roles.

Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Demo data is available for this feature.

Table 1. Roles installed
Role title [name]	Description	Contains roles
Walk-up login [sn_walkup.walkup_login]	Used to log into the onsite Walk-up Experience portal when needed. For example, at the beginning of the work day for a technician. Note: This role is assigned to a user record for purposes of logging into the check-in device, typically a tablet, at the onsite Walk-up Experience portal. It is not an actual human being with an assigned role, but an account used to log into the onsite portal devices. The user record can be assigned only this role in order to access the onsite Walk-up Experience portal. The user record account cannot contain any other associated roles. For security reasons, the Walk-up Experience portal cannot be accessed using the admin role.	None
Walk-up technician [sn_walkup.walkup_technician]	Works at the Walk-up Experience location to fulfill customer demands, such as IT-related issues and requests.	itil interaction_agent workspace_agent awa_agent sn_apptmnt_booking.appointment_booking_user
Walk-up manager [sn_walkup.walkup_manager]	Manages the technicians at the Walk-up Experience location. Access the Walk-up Experience Dashboard to oversee and monitor operations and performance.	itil sn_walkup.walkup_technician sn_apptmnt_booking.appointment_booking_manager
Walk-up administrator [sn_walkup.walkup_admin]	Administers and configures Walk-up Experience modules.	itil sn_walkup.walkup_manager inventory_admin schedule_admin sp_admin sn_apptmnt_booking.appointment_booking_admin awa_admin

Table 2. Tables installed
Table	Description
Walk-up Reason for Visit [wu_reason]	Record used to define various common reasons why a user needs walk-up support.
Walk-up context [wu_context]	Record used to configure an online check-in channel for users to join a walk-up queue before physically arriving at the walk-up location. Identifies a walk-up user and the description of the associated interaction.
Walk-up Location Queue [wu_location_queue]	Record used to configure a walk-up location. Extends the Queue [awa_queue] table.
Walk-up Reason [wu_m2m_location_queue_reason]	Record used to set the order a particular visit reason should be prioritized at a walk-up location.
Walk-up Appointment [wu_appointment]	Record used to configure scheduled appointments. Extends the Task [task] table.

Installed with Walk-up Experience

Several types of components are installed with activation of the Walk-up Experience plugin, including tables and user roles.

Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Demo data is available for this feature.

Table 1. Roles installed
Role title [name]	Description	Contains roles
Walk-up login [sn_walkup.walkup_login]	Used to log into the onsite Walk-up Experience portal when needed. For example, at the beginning of the work day for a technician. Note: This role is assigned to a user record for purposes of logging into the check-in device, typically a tablet, at the onsite Walk-up Experience portal. It is not an actual human being with an assigned role, but an account used to log into the onsite portal devices. The user record can be assigned only this role in order to access the onsite Walk-up Experience portal. The user record account cannot contain any other associated roles. For security reasons, the Walk-up Experience portal cannot be accessed using the admin role.	None
Walk-up technician [sn_walkup.walkup_technician]	Works at the Walk-up Experience location to fulfill customer demands, such as IT-related issues and requests.	itil interaction_agent workspace_agent awa_agent sn_apptmnt_booking.appointment_booking_user
Walk-up manager [sn_walkup.walkup_manager]	Manages the technicians at the Walk-up Experience location. Access the Walk-up Experience Dashboard to oversee and monitor operations and performance.	itil sn_walkup.walkup_technician sn_apptmnt_booking.appointment_booking_manager
Walk-up administrator [sn_walkup.walkup_admin]	Administers and configures Walk-up Experience modules.	itil sn_walkup.walkup_manager inventory_admin schedule_admin sp_admin sn_apptmnt_booking.appointment_booking_admin awa_admin

Table 2. Tables installed
Table	Description
Walk-up Reason for Visit [wu_reason]	Record used to define various common reasons why a user needs walk-up support.
Walk-up context [wu_context]	Record used to configure an online check-in channel for users to join a walk-up queue before physically arriving at the walk-up location. Identifies a walk-up user and the description of the associated interaction.
Walk-up Location Queue [wu_location_queue]	Record used to configure a walk-up location. Extends the Queue [awa_queue] table.
Walk-up Reason [wu_m2m_location_queue_reason]	Record used to set the order a particular visit reason should be prioritized at a walk-up location.
Walk-up Appointment [wu_appointment]	Record used to configure scheduled appointments. Extends the Task [task] table.

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Installed with Walk-up Experience

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