Walk-up Experience dashboard overview

The Walk-up Experience dashboard and reporting module provides basic high-level reporting on incident and request types, record volume, average wait and service times, assignments by technician and location, and more. By viewing the dashboard, IT managers can quickly understand the walk-up location operations and can report performance data to upper management.

To view the Walk-up Experience dashboard you must be assigned one of the following roles:

sn_walkup.walkup_manager
sn_walkup.walkup_admin
admin

Access the dashboard by navigating to Walk-up Experience > Dashboard. To view detailed information, hover over any report graphic. You can save graphs as PNG or JPEG files to attach to emails or include in reporting presentations. All graphs can be refreshed for the latest data.


Dashboard report graphic	Description
Completed Walk-ups for the Quarter	Total number of records created during the fiscal business quarter. Volume shown as a single score.
Exit Survey CSAT for this Year	Speedometer showing the average customer satisfaction sentiment (1 to 3) during the exit survey for the current calendar year.
Overall CSAT within Last Year	Speedometer showing the average customer satisfaction sentiment (1 to 5) captured by the email survey within the last year (364 days from current date).
Walk-ups by Location within Last Year	Total number of walk-up interactions, by location within the last year (364 days from current date). Volume shown as a spline distributed by month.
Walk-up Interactions with Incidents by Location within Last Year	Total number of walk-up incidents, by location within the last year (364 days from current date). Volume shown as a spline distributed by month.
Walk-up Interactions with Requests by Location within Last Year	Total number of walk-up requests, by location within the last year (364 days from current date). Volume shown as a spline distributed by month.
Walk-up Reasons by Location within Last Year	Reasons for visiting the walk-up queue, by location within the last year (364 days from current date). Data shown as a bar chart.
Walk-ups by Day of the Week	Total number of walk-up interactions per day during the course of a week, by location. Data shown as a bar chart.
Walk-ups by Hour	Total number of walk-up interactions, by hour and by location. Data shown as a bar chart.
Walk-up Consumables	Total number of assets consumed by walk-up guests, by location stockroom. Data shown as a bar chart.
Average Service Time by Location	Average time it takes to close an interaction, by location. Time average shown as a spline by month.
Average Wait Time by Location	Average time a walk-up guest waits for service, by location. Data shown as a bar chart.

For more information about viewing and using dashboards, see Out-of-the-box Performance Analytics Solutions.

Walk-up Experience dashboard overview

To view the Walk-up Experience dashboard you must be assigned one of the following roles:

sn_walkup.walkup_manager
sn_walkup.walkup_admin
admin


Dashboard report graphic	Description
Completed Walk-ups for the Quarter	Total number of records created during the fiscal business quarter. Volume shown as a single score.
Exit Survey CSAT for this Year	Speedometer showing the average customer satisfaction sentiment (1 to 3) during the exit survey for the current calendar year.
Overall CSAT within Last Year	Speedometer showing the average customer satisfaction sentiment (1 to 5) captured by the email survey within the last year (364 days from current date).
Walk-ups by Location within Last Year	Total number of walk-up interactions, by location within the last year (364 days from current date). Volume shown as a spline distributed by month.
Walk-up Interactions with Incidents by Location within Last Year	Total number of walk-up incidents, by location within the last year (364 days from current date). Volume shown as a spline distributed by month.
Walk-up Interactions with Requests by Location within Last Year	Total number of walk-up requests, by location within the last year (364 days from current date). Volume shown as a spline distributed by month.
Walk-up Reasons by Location within Last Year	Reasons for visiting the walk-up queue, by location within the last year (364 days from current date). Data shown as a bar chart.
Walk-ups by Day of the Week	Total number of walk-up interactions per day during the course of a week, by location. Data shown as a bar chart.
Walk-ups by Hour	Total number of walk-up interactions, by hour and by location. Data shown as a bar chart.
Walk-up Consumables	Total number of assets consumed by walk-up guests, by location stockroom. Data shown as a bar chart.
Average Service Time by Location	Average time it takes to close an interaction, by location. Time average shown as a spline by month.
Average Wait Time by Location	Average time a walk-up guest waits for service, by location. Data shown as a bar chart.

For more information about viewing and using dashboards, see Out-of-the-box Performance Analytics Solutions.

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Walk-up Experience dashboard overview

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Walk-up Experience dashboard overview

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