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    • IT Service Management
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    Home New York IT Service Management IT Service Management Task outage

    Task outage

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    Task outage

    CI unavailability, or outage, is the actual down time of a CI. Whenever there is an outage for any of the CI items, the outage information is stored in the Outage [cmdb_ci_outage] table. The Task-Outage table [task_outage] maintains the mapping between the Task [task] table and the Outage [cmdb_ci_outage] table.

    • Activate Task-Outage Relationship

      Activate the Task-Outage Relationship plugin (com.snc.task_outage) to track outage duration.

    • Add the Outage UI action to another task form

      By default, the Create Outage UI action is available on the incident and problem forms, and can be added to other task forms. For new instances from Jakarta only, this feature is also available on the change request form.

    • Associate a task with an outage

      You can associate multiple tasks with a defined outage.

    • Create an outage from a task

      Create an outage from a task record to understand the down time of a configuration item.

    • Domain separation for task outage

      The topic includes an overview of domain separation and task outage. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

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      Task outage

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Task outage

      CI unavailability, or outage, is the actual down time of a CI. Whenever there is an outage for any of the CI items, the outage information is stored in the Outage [cmdb_ci_outage] table. The Task-Outage table [task_outage] maintains the mapping between the Task [task] table and the Outage [cmdb_ci_outage] table.

      • Activate Task-Outage Relationship

        Activate the Task-Outage Relationship plugin (com.snc.task_outage) to track outage duration.

      • Add the Outage UI action to another task form

        By default, the Create Outage UI action is available on the incident and problem forms, and can be added to other task forms. For new instances from Jakarta only, this feature is also available on the change request form.

      • Associate a task with an outage

        You can associate multiple tasks with a defined outage.

      • Create an outage from a task

        Create an outage from a task record to understand the down time of a configuration item.

      • Domain separation for task outage

        The topic includes an overview of domain separation and task outage. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

      Tags:

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