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Activate Service Portfolio Management Sample Content Pack

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Activate Service Portfolio Management Sample Content Pack

Activate the Service Portfolio Management Taxonomy Content Pack plugin (com.snc.spm.content) to access a sample portfolio structure and service taxonomy. This sample data offers a demonstration users can adopt to accelerate the creation and management of a service portfolio.

Before you begin

Role required: admin or portfolio_admin

About this task

Note: The Service Portfolio Management Taxonomy Content Pack data is best viewed in Service Owner Workspace. For details about accessing this workspace through a Service Owner Workspace subscription, refer to Service Owner Workspace premium experience.

The Service Portfolio Management Taxonomy Content Pack plugin (com.snc.spm.content), contains demo data and provides sample taxonomy structure metadata. Users can quickly and efficiently implement portfolios and associated taxonomies.

Gain access to a sample list of services that provides examples of service data, offerings, catalog items, and the relationships they share. Link to periphery example data, such as vendors and contracts, SLA definitions, cost models, and more.

After sample data loads, use it as a starting point to create and manage your service portfolios. You can view sample content in the Service Portfolios module of the Service Portfolio Management application as Sample IT Services Portfolio. Alternatively, if subscribed to and activated, users can view this data in Service Owner Workspace.


  1. Navigate to System Definition > Plugins.

    A banner notifies you that you are in the All Applications page, which contains plugins and ServiceNow Store applications.

    To redirect to the legacy list view for plugins, click the link.
    Legacy list banner
  2. Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.

  3. Activate the plugin.

    You can activate the plugin directly from the All Applications page or you can view more details about the plugin before you activate it.

    • If you are certain that you have the correct plugin, click Install, and when you see the dialog box, click Activate.
      Plugin dialog box
    • To view plugin details before activation:
      1. Click the plugin name.
      2. On the form, click the Activate/Update related link.
      3. In the dialog box, review the dependent plugins.

        If your plugin requires dependent plugins, they are activated automatically when you activate your plugin if they are not active already.

      4. If demo data is available and you want to install it, click Load demo data.

        Some plugins include demo data, which are sample records that describe plugin features for common use cases. Load demo data when you first activate the plugin on a development or test instance. You can always load demo data later by clicking Load demo data only on the plugin form.

      5. Click Activate.