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Service Portfolio Management design experience

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Service Portfolio Management design experience

Creating and maintaining a service portfolio for your organization requires an investment in planning and design time. The Service Portfolio Management application is a powerful tool that provides a time-conscious approach for you to successfully plan, design, build, and implement your service portfolios.

Service Portfolio Management key design experience features and capabilities

Portfolio managers and owners can access the many benefits of the Service Portfolio Management application, including the following system capabilities:
  • Review and use sample IT service portfolio content provided via the Service Portfolio Management Taxonomy Content Pack plugin (com.snc.spm.content). This data offers an accelerated, time-to-value solution for designing, creating, and implementing a service portfolio.
    • Enable this sample content to build a service taxonomy that quickly results in the creation of standard portfolios with optimal taxonomy.
    • View a list of service-related taxonomy nodes that provides examples of service data, offerings, catalog items, and the relationships they share. Sample data also includes links to periphery data, such as providers, vendors, contracts, SLA definitions, cost models, and more.
  • Create and manage portfolios.
  • Add new services to a portfolio.
    • Create and oversee service categories and service lines.
  • Create and manage the overall portfolio taxonomy.
    • Create and manage layers of services within the taxonomy for optimal organization.
  • Access the Service Owner Workspace to monitor and manage portfolio health and performance. Quickly view and summarize all information related to a given portfolio and its component services.
    Note: Service Owner Workspace is available with a separate subscription. For details about accessing this workspace, refer to Service Owner Workspace premium experience.
Service owners benefit from the following system capabilities and can perform the following tasks:
  • View a list of services that provides service data, offerings, catalog items, and the relationships they share. You can also access links to periphery data, such as providers, vendors, contracts, SLA definitions, cost models, and more.
  • Access the Service Owner Workspace, when activated, to monitor and manage services.
  • Add new services and compare them for any redundancy.
  • Evaluate services for business suitability.
  • Incorporate appropriate data elements from service requirements, descriptions, and relationships into a service record. For example, data from users or groups, cost models, SLAs, vendors, and other related services.
  • Establish governance and management of life-cycle states and approvals.
  • Integrate with Change Management by obtaining and recording approval to develop new services.
  • Add services to a service catalog.
    • Create a catalog item stub from the service offering.
    • Link catalog items to service offerings.
    • Record request fulfillment.
    • Build reporting for service and offering consumption based on request fulfillment.
    • Link offering and catalog item state models.
  • Assess the value provided to an organization from a given service or offering, based on indicators and data, such as, expenditures, tasks, CSAT, and more.
  • Manage subscriptions to offerings by departments, groups, and more.
  • Include services in the platform benchmarking framework with Benchmarks.
Note: Some feature functionality requires a subscription to Service Owner Workspace.