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Request experience in Now Mobile

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Request experience in Now Mobile

You can enable users to request for an item or service, and track or approve requests on mobile using the Now® Mobile app.

Activation of Now Mobile for Service Catalog

If you have the admin role, activate the ServiceNow Mobile Request Native Application Screens and Applet Launcher plugin (com.glide.mobile-employee). See Activate Now Mobile app. This plugin enables the Service Catalog functionality by default.

Home tab

When you log into Now Mobile, the following functionality related to Service Catalog is available:
  • My Tasks: Displays approval records of requests and requested items assigned or delegated to the user.
  • My Requests: Displays requests based on the filters defined for mobile in the My Requests Filter. By default, the Incident Mobile and Service Catalog Request Mobile filters are available. For information about configuring filters, see Define filters for My Requests and Configure My Requests.
    Note: It is recommended to include only open requests.

Services tab

You can submit or track requests.
  • My Requests: Displays requests based on the filters defined for mobile in the My Requests Filter. By default, the Incident Mobile and Service Catalog Request Mobile filters are available. For information about configuring filters, see Define filters for My Requests and Configure My Requests.
    Note: It is recommended to include only open requests.
  • Recent Services: Displays the items and services (10 items and services in the last 12 months) that were requested recently by the logged-in user.
  • Popular Services: Displays the most requested items and services (10 items and services in the last 12 months) that are visible to the user. Displays the 10 recent items and services in the last 12 months.
  • Browse Services: Displays the categories of items and services that you can browse through and order.
    Note: If a category contains both items and sub-categories, the items specific to the category are displayed under Others.
You cannot request these item types in the mobile app.
  • Content items
  • Wizard
  • Standard change template
Note: All items hidden in Service Portal are also hidden in the mobile app.
Note: In the RITM and request view, a multi-row variable set and these variable types are not supported.
  • HTML
  • Macro
  • Macro with Label
  • UI Page

Quick actions

You can provide easy access to a catalog item by creating a quick action. For information on creating a quick action in Now Mobile, see Create a quick action.

Siri shortcuts

iOS users can use Siri shortcuts to open the following pages in the mobile app.
  • Browse items and services.
  • Open my requests

See Siri shortcuts.

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