can activate the ITSM Workspace Landing Pages — Premium plugin
(com.snc.agent_workspace.itsm.landing_page_premium) if you have the admin role. This
plugin includes demo data and activates related plugins if they are not already
The ITSM Workspace Landing Pages — Premium plugin
(com.snc.agent_workspace.itsm.landing_page_premium) activates these related plugins
if they are not already active.
Table 1. Plugins for the ITSM Workspace Landing Pages — Premium
|All-in-one app enabling CSM/ITSM agents to provide
world-class service at light speed.
Note: The Agent Workspace
plugin activates the ITSM Workspace Landing Pages plugin
(com.snc.agent_workspace.itsm.landing_page) that delivers
the standard landing page for ITSM Agent
|Performance Analytics — Content Pack -— ITSM Dashboards
|Activation of this plugin on production instances may require
a separate Performance Analytics license.
A banner notifies you that you are in the All Applications page, which
contains plugins and ServiceNow Store
To redirect to the legacy list view for plugins, click the link.
Find the plugin using the filter criteria and search
You can search for the plugin by its name or ID. If you cannot find a plugin,
you may have to request it from ServiceNow personnel. To
request a plugin, follow the steps in Request a
Activate the plugin.
You can activate the plugin directly from the All Applications page or you
can view more details about the plugin before you activate it.
- If you are certain that you have the correct plugin, click
Install, and when you see the dialog box, click
- To view plugin details before activation:
- Click the plugin name.
- On the form, click the Activate/Update
- In the dialog box, review the dependent plugins.
If your plugin
requires dependent plugins, they are activated automatically
when you activate your plugin if they are not active
- If demo data is available and you want to install it, click
plugins include demo data, which are sample records that
describe plugin features for common use cases. Load demo data
when you first activate the plugin on a development or test
instance. You can always load demo data later by clicking
Load demo data only on the plugin
- Click Activate.