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Collaboration services for Task Communications Management

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Collaboration services for Task Communications Management

Collaboration services for Task Communications Management provide way for users to communicate and collaborate in real-time.

Compatibility

  • Madrid
  • New York

Key features

  • Add Slack as a collaboration channel when creating communication plans for tasks.
  • Create a dynamic slack channel for a task based on pre-defined communication plans.
  • Add or remove users from the slack channel by managing recipients on the task record.
  • Post a message to the channel to collaborate with support teams or send a communication to keep stakeholders informed.
  • Archive the channel when the task is closed.

System requirements

Plugins

  • ServiceNow IntegrationHub Installer (com.glide.hub.integrations): Suite of plugins necessary to design integration flows in the Flow Designer application.
  • Slack Spoke for ServiceNow IntegrationHub (com.sn.slack.ahv2): The Slack Spoke for ServiceNow IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to send messages about incidents and problems to a channel.

Tables

  • Communication Channel Definition — Slack [comm_channel_def_slack]: The table extends the Communication Channel Definition [comm_channel_definition] table.
  • Communication Channel — Slack [comm_channel_slack]: The table extends the Communication Channel Definition [comm_channel] table.
  • Communication Plan — Collaboration Service Data [comm_plan_collab_data]: Stores Collaboration Service related data.
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