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IT Service Management

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IT Service Management

Deliver IT Service Management on a single, cloud-based platform.

Plugins installed at the organization level

Business Stakeholder (com.snc.business_stakeholder) plugin

Business Stakeholder (com.snc.business_stakeholder) plugin is activated at the ITSM business unit level and can be leveraged by all ITSM products that want to provide read-only access to their users. Users with this role can view and approve records at their product level.

Using guided setup to implement IT Service Management applications

IT Service Management guided setup provides a sequence of tasks that help you configure core ITSM applications on your ServiceNow instance. To open ITSM guided setup, navigate to Guided Setup > ITSM Guided Setup. For more information about using the guided setup interface, see Using guided setup.