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Create a record producer using a template

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Create a record producer using a template

If a predefined incident template exists, it can be used with the record producer to fill in standard information for the incident.

Before you begin

Role required: catalog_admin or admin


  1. Navigate to Service Catalog > Catalog Definitions > Record Producers.
  2. Click New and complete the steps in Create a record producer.
  3. Click Generated Record Data and select the incident template to populate fields when the record producer is submitted.
  4. Right-click on the form header and click Save.