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    • IT Service Management
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    Home New York IT Service Management IT Service Management Incident Management Configuring Incident Incident templates and record producers Create a record producer to log incidents

    Create a record producer to log incidents

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    Create a record producer to log incidents

    Create record producers to log incidents directly from Service Catalog.

    Before you begin

    Role required: catalog_admin or admin

    About this task

    Incident record producers provide users with an interface from which user can log an incident. For example, the default Can We Help You? category features record producers such as Create Incident to enable users to log incidents from the catalog.

    The following example demonstrates how to create a record producer to request a wireless router reset.

    Procedure

    1. Navigate to Service Catalog > Catalog Definitions > Record Producers.
    2. Click New and complete the steps in Create a record producer using the following information:
      Field Entry
      Name Request to Reset Router.
      Table name Incident [incident].
      What it will contain
      Short description Reset wireless router request.
      Description Please reset the building's router.
      Accessibility
      Catalogs Service Catalog
      Category Can We Help You?
      Record producer
    3. Right-click on the form header and from the context menu select Save.
      Several related lists appear at the end of the form, including Variables and Variable Sets.
    4. In the Variables related list, click New.
    5. On the form, fill in the fields.
      Field Entry
      Type Reference
      Question
      Question Which router needs to be reset?
      Name Router
      Type Specifications
      Reference IP Router [cmdb_ci_ip_router]
      Variables related list
    6. Click Submit.
    7. (Optional) To view the new record producer, click Try It in the form header.

      In Service Catalog, the new catalog item appears and any user can select it.

    Related tasks
    • Create incident template
    • Create a module that uses incident template
    • Create a record producer using a template

    Tags:

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      Create a record producer to log incidents

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Create a record producer to log incidents

      Create record producers to log incidents directly from Service Catalog.

      Before you begin

      Role required: catalog_admin or admin

      About this task

      Incident record producers provide users with an interface from which user can log an incident. For example, the default Can We Help You? category features record producers such as Create Incident to enable users to log incidents from the catalog.

      The following example demonstrates how to create a record producer to request a wireless router reset.

      Procedure

      1. Navigate to Service Catalog > Catalog Definitions > Record Producers.
      2. Click New and complete the steps in Create a record producer using the following information:
        Field Entry
        Name Request to Reset Router.
        Table name Incident [incident].
        What it will contain
        Short description Reset wireless router request.
        Description Please reset the building's router.
        Accessibility
        Catalogs Service Catalog
        Category Can We Help You?
        Record producer
      3. Right-click on the form header and from the context menu select Save.
        Several related lists appear at the end of the form, including Variables and Variable Sets.
      4. In the Variables related list, click New.
      5. On the form, fill in the fields.
        Field Entry
        Type Reference
        Question
        Question Which router needs to be reset?
        Name Router
        Type Specifications
        Reference IP Router [cmdb_ci_ip_router]
        Variables related list
      6. Click Submit.
      7. (Optional) To view the new record producer, click Try It in the form header.

        In Service Catalog, the new catalog item appears and any user can select it.

      Related tasks
      • Create incident template
      • Create a module that uses incident template
      • Create a record producer using a template

      Tags:

      Feedback

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