Create record producers to log incidents directly from Service Catalog.

1. Navigate to Service Catalog > Catalog Definitions > Record Producers.
2. Click New and complete the steps in Create a record producer using the following information:

   Field	Entry
   Name	Request to Reset Router.
   Table name	Incident [incident].
   What it will contain
   Short description	Reset wireless router request.
   Description	Please reset the building's router.
   Accessibility
   Catalogs	Service Catalog
   Category	Can We Help You?

   

3. Right-click on the form header and from the context menu select Save.
   Several related lists appear at the end of the form, including Variables and Variable Sets.
4. In the Variables related list, click New.
5. On the form, fill in the fields.

   Field	Entry
   Type	Reference
   Question
   Question	Which router needs to be reset?
   Name	Router
   Type Specifications
   Reference	IP Router [cmdb_ci_ip_router]

   

6. Click Submit.
7. (Optional) To view the new record producer, click Try It in the form header.

   In Service Catalog, the new catalog item appears and any user can select it.