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Create a record producer to log incidents

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Create a record producer to log incidents

Create record producers to log incidents directly from Service Catalog.

Before you begin

Role required: catalog_admin or admin

About this task

Incident record producers provide users with an interface from which user can log an incident. For example, the default Can We Help You? category features record producers such as Create Incident to enable users to log incidents from the catalog.

The following example demonstrates how to create a record producer to request a wireless router reset.


  1. Navigate to Service Catalog > Catalog Definitions > Record Producers.
  2. Click New and complete the steps in Create a record producer using the following information:
    Field Entry
    Name Request to Reset Router.
    Table name Incident [incident].
    What it will contain
    Short description Reset wireless router request.
    Description Please reset the building's router.
    Catalogs Service Catalog
    Category Can We Help You?
    Record producer
  3. Right-click on the form header and from the context menu select Save.
    Several related lists appear at the end of the form, including Variables and Variable Sets.
  4. In the Variables related list, click New.
  5. On the form, fill in the fields.
    Field Entry
    Type Reference
    Question Which router needs to be reset?
    Name Router
    Type Specifications
    Reference IP Router [cmdb_ci_ip_router]
    Variables related list
  6. Click Submit.
  7. (Optional) To view the new record producer, click Try It in the form header.

    In Service Catalog, the new catalog item appears and any user can select it.