Contents IT Service Management Previous Topic Next Topic Create a record producer to log incidents Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Create a record producer to log incidents Create record producers to log incidents directly from Service Catalog. Before you beginRole required: catalog_admin or admin About this task Incident record producers provide users with an interface from which user can log an incident. For example, the default Can We Help You? category features record producers such as Create Incident to enable users to log incidents from the catalog. The following example demonstrates how to create a record producer to request a wireless router reset. Procedure Navigate to Service Catalog > Catalog Definitions > Record Producers. Click New and complete the steps in Create a record producer using the following information: Field Entry Name Request to Reset Router. Table name Incident [incident]. What it will contain Short description Reset wireless router request. Description Please reset the building's router. Accessibility Catalogs Service Catalog Category Can We Help You? Right-click on the form header and from the context menu select Save. Several related lists appear at the end of the form, including Variables and Variable Sets. In the Variables related list, click New. On the form, fill in the fields. Field Entry Type Reference Question Question Which router needs to be reset? Name Router Type Specifications Reference IP Router [cmdb_ci_ip_router] Click Submit. (Optional) To view the new record producer, click Try It in the form header. In Service Catalog, the new catalog item appears and any user can select it. Related tasksCreate incident templateCreate a module that uses incident templateCreate a record producer using a template On this page Send Feedback Previous Topic Next Topic
Create a record producer to log incidents Create record producers to log incidents directly from Service Catalog. Before you beginRole required: catalog_admin or admin About this task Incident record producers provide users with an interface from which user can log an incident. For example, the default Can We Help You? category features record producers such as Create Incident to enable users to log incidents from the catalog. The following example demonstrates how to create a record producer to request a wireless router reset. Procedure Navigate to Service Catalog > Catalog Definitions > Record Producers. Click New and complete the steps in Create a record producer using the following information: Field Entry Name Request to Reset Router. Table name Incident [incident]. What it will contain Short description Reset wireless router request. Description Please reset the building's router. Accessibility Catalogs Service Catalog Category Can We Help You? Right-click on the form header and from the context menu select Save. Several related lists appear at the end of the form, including Variables and Variable Sets. In the Variables related list, click New. On the form, fill in the fields. Field Entry Type Reference Question Question Which router needs to be reset? Name Router Type Specifications Reference IP Router [cmdb_ci_ip_router] Click Submit. (Optional) To view the new record producer, click Try It in the form header. In Service Catalog, the new catalog item appears and any user can select it. Related tasksCreate incident templateCreate a module that uses incident templateCreate a record producer using a template
Create a record producer to log incidents Create record producers to log incidents directly from Service Catalog. Before you beginRole required: catalog_admin or admin About this task Incident record producers provide users with an interface from which user can log an incident. For example, the default Can We Help You? category features record producers such as Create Incident to enable users to log incidents from the catalog. The following example demonstrates how to create a record producer to request a wireless router reset. Procedure Navigate to Service Catalog > Catalog Definitions > Record Producers. Click New and complete the steps in Create a record producer using the following information: Field Entry Name Request to Reset Router. Table name Incident [incident]. What it will contain Short description Reset wireless router request. Description Please reset the building's router. Accessibility Catalogs Service Catalog Category Can We Help You? Right-click on the form header and from the context menu select Save. Several related lists appear at the end of the form, including Variables and Variable Sets. In the Variables related list, click New. On the form, fill in the fields. Field Entry Type Reference Question Question Which router needs to be reset? Name Router Type Specifications Reference IP Router [cmdb_ci_ip_router] Click Submit. (Optional) To view the new record producer, click Try It in the form header. In Service Catalog, the new catalog item appears and any user can select it. Related tasksCreate incident templateCreate a module that uses incident templateCreate a record producer using a template
